Sessions
4863 sessions, 88 canceled
Circle K Fuels Success with One Platform for FM
<p>Store experience is table stakes in convenience retail. But how can you not just meet expectations, but exceed them? In this session, hear about Circle K’s one platform approach to standardizing critical IT & Facilities Management processes across 1000s of stores to help deliver great customer service. Discover how disparate business units were able to consolidate and automate procedures through their ServiceNow instance, eliminating duplication of users, data, and licenses and gain insight into the smart use of Machine Learning and AI.</p>
Now on Now: How AI Search transformed user experience and increased self-service through case avoidance
<p>This presentation delves into the impact of AI-powered search on user experience, particularly in enhancing self-service and minimizing case escalation. Through real-world examples and data-driven insights, we explore how AI search algorithms have streamlined navigation, empowered users to find solutions independently, and significantly reduced the need for support cases. Join this session to uncover the transformative potential of AI in user service.</p>
Elevating GoDaddy's onboarding and security: A seamless transformation journey
<p>Discover how GoDaddy revolutionized its onboarding and access control processes, turning a manual, ticket-based system into a streamlined, automated operation. The integrated Alert Enterprise and ServiceNow® solution not only simplified the badge and building access but also enhanced security compliance and audit workflows. By integrating directly with existing Physical Security Systems and utilizing the Workplace Access and Security app, GoDaddy reduced manual workloads, improved operational efficiency, and delivered a seamless user experience. Join this session to explore this digital transformation.</p>
Demo: Fast-track dispute resolution with ServiceNow and Visa
<p>Managing card disputes in financial services is often complicated, time consuming, and costly. Join this demo to learn about <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> and Visa's new solution for faster, cost-effective dispute resolution. ServiceNow Disputes Management, Built with Visa, features decision-making automation, Gen AI, pre-configured integrations with Visa guidelines, and embedded rules and SLA requirements so your financial institution can deliver frictionless cardholder service, reduced contact center volumes, seamless compliance, and much more.</p>
Transforming Workflow Automation with ServiceNow's latest innovations
<p>Embark on an enriching exploration of the cutting-edge world of Workflow Automation on the Now Platform®. Join this session to learn about the glittering diamonds and hidden gems within recent and upcoming releases, enhancing the ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> workflow experience. From refined UX and intuitive visual process design to thrilling AI innovations, this session serves as your exclusive pass to seamlessly transforming workflows into an agile powerhouse of efficiency and excellence.</p>
Future of source code, scripting, and development frameworks on the Now Platform
Want to learn how to modularize your code base in organized reusable blocks, import third party JavaScript utility libraries like Lodash to simplify scripting, and glimpse into the future of source code and scripting? Join us for a deep dive on Modular JavaScript with import/export syntax and loading third party libraries from Node Package Manager into ECMAScript Modules for use across your applications! We'll also discuss what's coming to enable you to author applications in TypeScript and JavaScript like you would in node.js applications with an overview of upcoming platform features.
ServiceNow Vault exclusive access: Elevate your security game
Step into the realm of elite security with ServiceNow® Vault – a session designed for those who seek more than basic compliance. Discover high-impact use cases across all ServiceNow Workflows and compelling customer stories that demonstrate how Vault not only meets but exceeds security needs. Engage with the top customer concerns as addressed by the Office of the CISO, and get a privileged preview into our product roadmap. This is a chance to not just learn but lead in the security space – a must-attend for anyone ready to elevate their security game in order to unblock new Workflows.
Am I doing it right? Security in YOUR instance
<p>Come learn about several core security best practices and common use cases. The session covers how to solve various security challenges using out of the box tools embedded into the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">Now Platform®</span></span></span></span>. Leave feeling more confident about the tools available to you and what types of use cases they can be used for.</p>
Product roadmap: Cloud-enabled digital transformation
<p>Supercharge your cloud-first strategy with ServiceNow’s unified cloud solutions that enable you to remove operational roadblocks and accelerate the move to the cloud with automation, compliance standards, and complete cloud cost transparency. Join Cloud Solutions Product Management for a roadmap session to learn about all of the exciting capabilities that will help you plan, scale, and operate in the cloud.</p>
Roundtable: Peer discussion to learn how to get more from ITOM Visibility
<p>Please join this interactive roundtable discussion where you and your peers will be able to discuss and share best practices and goals related to ITOM Visibility. Topics can include Discovery (both agent and agentless), machine learning Service Mapping, TLS Certificate Management, Firewall Audits and Reporting, Service Graph Connectors, Agent Client Collector, and much more. Be ready to share what you've done and learn from other IT experts on value they've created with ITOM Visibility.</p>
Now Assist-powered self service
ServiceNow® has super charged self service experiences with generative AI capabilities. Learn how to leverage Now Assist in any channel such as portals, mobile or collaboration tools (e.g. Microsoft Teams) to meet requestors where they are. Understand ServiceNow's vision for self service and how this is transforming traditional experiences such as search and Virtual Agent. Learn how to take advantage of Now Assist to quickly deploy generative AI experiences across catalog, knowledge, and any custom workflow serving requestors.
Press continue for excellence: How developers elevate Gen AI-generated flows
<p>Keep the game going and press "Continue for Excellence" in the world of Flow Designer! While Gen AI gets the adventure started, it's the human touch that takes your flows to the next level. Join this session to explore how human developers can add their unique magic to Gen AI-created workflows. Learn strategies and best practices to customize, optimize, and perfect these flows, ensuring they perfectly match an organization's unique needs. Unleash creativity and master the art of blending human ingenuity with the magic of AI automation!</p>
Designing Apps: A practical guide to thinking like a developer
<p>This lab focuses on guiding you through the practical aspects of designing and building Applications within the ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> platform while employing leading practices. Engage in interactive exercises to develop an in-depth understanding of the App creation process, from conceptualization to implementation, using hands-on experience and real-world scenarios. Walk away from this session armed with the knowledge and tools you need to build robust applications.</p>
Accelerating development with GenerativeAI tools
<p>Unlock your developer potential in ServiceNow using Now Assist for Creator! This session is designed for developers, process owners, and architects eager to understand how to revolutionize their workflow with AI. Experience firsthand how Now Assist for Creator elevates application development, crafting automated, user-centric solutions. Get hands-on with the latest Now Assist for Creator tools to increase development velocity and speed time to value. </p>
Now on Now: Find out how CSDM underpins how we work at ServiceNow
<p>By leveraging the Common Services Data Model (CSDM), the <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> Digital Transformation team can seamlessly address incidents and develop new functionalities without reconsidering our enterprise data model. This approach allows us to work smarter and faster through Generative AI. The CSDM framework offers prescriptive guidance for building out our CMDB, facilitating the integration of applications across domains. Join this session to discover how ServiceNow relies on the foundational CSDM daily to enhance productivity with peace of mind.</p>
Now on Now: Implement Predictive Intelligence to route incidents and cases to the right groups
<p>The Predictive Intelligence classification framework enables you to utilize machine-learning algorithms to establish categorical field values during record creation. Explore the out-of-the-box classification solutions available to predict the correct Service or relevant assignment group based on the incident description. This functionality will allow the system to automatically assign and route your incidents or cases to appropriate fulfiller groups.</p>
Solving procurement’s agility challenge
<p>Too many procurement organizations today are operating in an exceedingly reactive mode. Business partners and employees are frustrated by slow turnaround times, lack of transparency, manual processes. Procurement functions must invest in becoming more agile to keep up with increasing business demands and proactively meet the needs of employees and suppliers alike. Learn how Source-to-Pay Operations can help you enable collaboration between functions, automate and streamline processes from sourcing through accounts payable, reduce end-to-end cycle time, and support a simplified user experience.</p>
Generative AI for ITSM: SNUG program
<p>Join a discussion about how Generative AI can supercharge your IT processes, automate complex tasks, and align technology with your business goals.</p>
Global Business Services Roundtable Discussion: Optimize on a single platform
Discuss best practices and experiences with peers leveraging ServiceNow® to connect people, process and technology at scale to optimize Shared Services and Global Business Services. Share ideas on how to better manage and improve services through a single pane of glass, drive automation across value streams such as Source-to-Pay, Hire-to-Retire and Lead-to-Cash and provide a single digital experiences for all users, be they employees, suppliers or customers.
Now on Now: Bringing AI & GenAI to every corner of ServiceNow using the Now Platform
<p>AI and GenAI is everywhere...but how many companies use it across their entire enterprise? ServiceNow® does! In this session, see how we rapidly deploy our own AI solutions and experiences to help developers, employees, customers, partners, and sellers work faster and more efficiently. We'll dig into 20+ GenAI use cases we put into production at <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow</span></span></span></span> in 6 months (all powered by Now Assist). See how we're creating consumer-grade user experiences for every employee using our own AI Search and Virtual Agent products internally, along with the business impact we've seen so far.</p>
Now on Now: How to ensure security, privacy, and compliance using Gen AI
<p>Attend this demo to learn best security, privacy, and compliance practices as intelligence permeates day-to-day activities. </p>
Revolutionize The Ordering Experience with GenAI-Powered Conversational Catalogs
Want to take your ordering experience to the next level? Look no further than GenAI-powered conversational catalogs! Join us in this session to learn how to enable dynamic and engaging catalog-based conversations with your virtual agent. In addition, we'll show you how to use multi-turn ordering to create a seamless and personalized experience for your customers. Don't miss out on the opportunity to transform your ordering process and increase customer satisfaction!
ServiceNow Veterans Connected in Tech Meetup
<p>Get ready for a 30-minute power session with our new Veterans' Connected in Tech Group, led by other veterans at ServiceNow. You'll have an opportunity to network, learn, and share your experiences with other veterans in the ServiceNow Community.</p>
360 Exchange:Maximizing Gen AI Power Virtual Agent, Employee Center & Now Assist
Are you ready to take your ServiceNow experience to the next level? Join us to dive deep into the advanced capabilities of Virtual Agent, Employee Center, and Now Assist (powered by Gen AI). Whether you’re an IT professional, business leader, or developer, this session is your roadmap to implementation success. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
GEN AI Demystified: Your Grandma's Guide to Understanding the Tech Wizardry
Delve into the fundamental principles of AI and its relevance in various industries, providing a comprehensive overview for non-technical professionals seeking to understand its potential.
I'm a Gen A.I. In A Bottle" - How to unlock Gen AI for your platform
<p>How to unlock Gen AI for your platform. Other ways to leverage Gen AI outside of just "VA Chat" and Now Assist. Give the developer the option to use Gen AI features throughout the platform.</p>
ITOM Roadmap - Using AI to empower digital transformation and time to value
Learn how ServiceNow® current capabilities and roadmap vision help IT teams break down challenges to achieve incredible results. ITOM experts will cover topics including GenAI with Now Assist for ITOM, AIOps, ML-based service mapping, automated cloud and hybrid discovery, and new capabilities to accelerate cloud adoption!
Simplify supplier engagement for faster invoice processing and better cash flow
Learn how to can extend digital workflows beyond the walls of an enterprise to speed accounts payable processes. From invoice receipt and ingestion through matching and exception management, understand how ServiceNow® can help ensure vendors are paid accurately and on time. This session will include a deep-dive into Supplier Lifecycle Operations and Accounts Payable Operations. Learn how bringing everyone together on one platform – even external business partners – can improve accounts payable experience and outcomes.
Speed supplier onboarding and increase collaboration
<p>Orchestrate a simple, complete, and compliant vendor onboarding process with ServiceNow®. Hear how to integrate the needs of various teams, from sourcing and procurement to legal and finance, into a single process flow that shortens vendor onboarding cycles so your company can move quickly and confidently. Learn how to improve ongoing collaboration with suppliers to quickly resolve exceptions, maintain certifications, and review performance.</p>
Simplify supplier onboarding
<p>See how you can orchestrate new supplier onboarding faster and easier than ever before. Integrate the needs of various teams, from sourcing and procurement to legal and finance, into a single process flow that shortens vendor onboarding cycles so your company can move quickly and confidently.</p>
Simplify supplier onboarding
<p>See how you can orchestrate new supplier onboarding faster and easier than ever before. Integrate the needs of various teams, from sourcing and procurement to legal and finance, into a single process flow that shortens vendor onboarding cycles so your company can move quickly and confidently.</p>
Grow Your ServiceNow Team with NextGen Talent
<p>Looking to grow your ServiceNow team? Join us to learn how hiring job-ready talent from RiseUp with ServiceNow's NextGen program can accelerate your ServiceNow platform success. Hiring managers and career pivoters will share their stories. You'll see how adding NextGen professionals into your talent planning will strengthen your team.</p>
Product roadmap HR Solutions: Driving productivity from hire to retire
<p>Optimize your team's productivity from their recruitment through the alumni experience! Join us for an exclusive, interactive session with the ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> product team, as we unveil our cutting-edge roadmap for revolutionizing HR. Get the latest insights into our innovations, and discover how they can empower your teams to work smarter, faster, and more efficiently from their first interaction- and get a little help from GenAI powered by NowAssist.</p>
Enable all deskless workers to self-serve with Employee Center Pro
In today’s global workforce, 80% of the global workers don’t sit behind a desk or use a computer to perform their job. Learn how upcoming Employee Center Pro capabilities can be used to improve deskless work productivity and drive operational efficiencies for the organization. (REPEATED SESSION)
Itaú Unibanco Bank's journey from Jira to Strategic Planning Workspace
Find out how Itaú Unibanco Bank (the largest private bank in Latin America), migrated from JIRA Plans to Strategic Planning Workspace (SPW) in the Tribes, obtained gains of performance for teams by planning and building roadmaps to help prioritize and manage their backlog on a timeline. With an Net Promoter Score (NPS) of 4.3 (scale up to 5), the SPW exceeded the expectations of Jira Plans and has been winning the hearts of the portfolio managers in Itaú's technology area.
Reinvent your work, workforce and workers in the age of generative AI
<p>Generative AI appeared fast and is evolving even faster. It will radically change how work is done and reinvent and transform business processes. Achieving Gen AI’s full potential hinges not just on a strong data foundation, but also on leaders’ willingness to lead and learn differently. New talent strategies, new ways of working, skilling and continuous learning are needed to navigate the risks and seize this opportunity. Join this Think Big session to explore how gen AI is changing the game and how to prepare workers, reshape your workforce and reinvent work for the gen AI era.</p>
Logistics, made logical – DLA’s Digital Business Transformation
<p>Governments are quickly accelerating IT modernization with the use of digital platforms. Learn how the Defense Logistics Agency (DLA), one of the world’s largest supply chains is modernizing legacy systems by incorporating technological advancements to meet evolving user needs. You will hear from DLA’s CIO Adarryl Roberts and Accenture’s Business Lead David Kanter who will be sharing commercial transformation insights. </p>
Now Assist @ Knowledge: Discover how we built the GenAI experience for K24
<p>Join this session to learn how a small team of ServiceNow solution architects and developers was able to quickly build a generative AI-powered experience to answer questions about the Knowledge conference. Platform components used to build the experience include Now Assist, Now LLM, AI Search, Service Portal, and Workflow Studio.</p>
Unlock new standards with Customer Case Management and BPM
<p>Join this session to learn the power of case management and business process management working together to deliver great experiences.</p>
Manufacturing Keynote: Driving industry innovation with AI and beyond
<p>From managing commercial operations to engaging your frontline workers or delivering on the promise of the digital factory – manufacturers are hungry to stop talking about innovation and actually deliver. Get a peek into the key investments ServiceNow<span style="font-size: 11.0pt;">®</span> is making in manufacturing solutions and building GenAI capabilities specifically tailored for your needs. Hear from leading manufacturers on why they chose ServiceNow as their digital transformation partner of choice to deliver on the promise of Industry 4.0.</p>
360 Exchange: Implementation & Rollout Strategies for IT Services Management
Designed for IT leaders, administrators, and project managers alike, this immersive session will provide a comprehensive guide to successfully implementing and rolling out ServiceNow IT Service Management (ITSM) solutions within your organization. Meet your goals and overcome your challenges today! Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Ship reliable code faster with the Automated Testing Framework (ATF)
Discover the hidden powers of automated testing with ATF, including the out of the box Quick Start Tests, easy test generation with ATF Test Generator & Cloud Runner as we empower you to accelerate your code releases. Delve into the newest features like performance profiling and configurable workspace form testing, transforming ATF into a powerful ally.
Simplify your asset lifecycles when you unify OT and EAM with ServiceNow
<p>For industrial production to work properly, there needs to be a near perfect harmony of thousands of assets. Which is near impossible with manual processes. In this session, discover how you can use ServiceNow to simplify to your entire asset lifecycle by unifying operational technology management (OTM) and enterprise asset management (EAM). Gain complete visibility at scale, maximize your return on enterprise assets, and minimize downtime.</p>
No two customer problems are alike, but that’s no problem
<p>Businesses and customers report a varied array of issues and problems. Resolving them is highly dependent on customer-specific nuances, including which products they own and their contractual agreements. At AT&T, customer resolutions were getting delayed due to the number of different systems, resolver teams and required reviews. Join this session to find out how AT&T used ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> Case Management system to smooth the path to resolutions. By bringing the disparate data from all the systems together, the team transformed the orchestration, automation and tracking of the customer issues and inquiries.</p>
Better together: Schaeffler’s hyperautomation with ServiceNow, ERP and AI
<p>Schaeffler, a leading motion technology company with 80,000 employees, began a digitalization journey of its Global Business Services (GBS) organization in 2018, leveraging ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> to streamline workflows, optimize user experience, and automate processes. With the help of Deloitte, Schaeffler is driving hyper-automation through cross-platform integrations and the use of AI, reducing manual service delivery efforts by up to 70%. Join this session to learn how integrating ServiceNow with an ERP ecosystem and AI can unlock system synergies for smart, modern enterprise processes for an organization.</p>
ServiceNow AI workflows: Tame regulatory and operational complexity for better AI governance and responsible AI
The rise of Generative AI puts enterprises under enormous pressure to comply with regulatory and operational requirements, drive risk down but at the same time leverage the power of Generative AI and optimize time to value. Hear from ServiceNow how AI workflows and the suite of AI governance products can help you de-risk AI, drive governance, automate approval flows and drive visibility into AI assets.
Responsible AI: How we develop and govern Now Assist and preserve customer trust
Interested in enabling Now Assist in your organization? Concerned about Generative AI issues with privacy, biases, and hallucinations? Join this session to learn how ServiceNow® puts AI to work for people, responsibly. Adoption of Gen AI requires trust, and responsibility is the foundation of trust. In this session, learn how ServiceNow can minimize risk for customers by embracing the principles of Responsible AI development - human-centricity, diversity, transparency, and accountability – and addressing key customer data security, residency, and privacy requirements throughout the AI SDLC.
Building responsible GenAI strategies for HR
<p>Generative AI promises to change the way that employees interact with HR and business technology creating significant costs savings for HR organizations. But HR leaders must now determine how to embrace this new technology while managing data privacy, compliance, and risk reduction. In this session, explore the types of improvements that can be expected in employee experience and employee self-service, as well as HR operational efficiency. The session will also examine the key ethical and risk considerations that HR leaders must take into account when evaluating and implementing GenAI capabilities.</p>
Using Generative AI to transform the employee experience
<p>Enhancing employee experience and operational efficiency is crucial amidst daily tasks. Discover how Now Assist employs generative AI to foster employee self-sufficiency, equips HR agents with tools for quick response and resolution of employee cases, and provides seamless administrative capabilities for an efficient setup experience. (REPEATED SESSION)</p>
Using Generative AI to transform the employee experience
<p>Enhancing employee experience and operational efficiency is crucial amidst daily tasks. Discover how Now Assist employs generative AI to foster employee self-sufficiency, equips HR agents with tools for quick response and resolution of employee cases, and provides seamless administrative capabilities for an efficient setup experience.</p>