Sessions
4863 sessions, 88 canceled
Using Generative AI to transform the employee experience
<p>Enhancing employee experience and operational efficiency is crucial amidst your daily tasks. Discover how Now Assist employs generative AI to foster employee self-sufficiency, equips HR agents with tools for quick response and resolution of employee cases, and provides seamless administrative capabilities for an efficient setup experience. (SESSION REPEATED)</p>
Easily create end-to-end digital workflows with Workflow Automation
Business is moving faster than ever before. Organizations need to empower employees with the tools to produce high quality work at speed. In place of manual and time-consuming scripting, workflow automation from ServiceNow® supports seamless integrations, faster performance, and time-saving reusability. Join this session to learn how the new Workflow Studio vastly simplifies automation experiences and increases productivity with a single, intuitive interface for end-to-end workflow automation so you can build, monitor, and optimize workflows with no-code.
Workflow Studio for end to end process development
Welcome to a day in the life as a process owner. In this session, we're diving into the powerful capabilities of Workflow Studio, illustrating how it can transform cross-enterprise workflows through automation. Prepare to explore how to create flows, subflows, and a decision table, all brought together in a comprehensive playbook. In addition, we'll uncover the exciting possibilities that Generative AI introduces to automation authoring. Are you ready?
Identify high risk assets with Security Posture Control
Data needed by teams is often spread between multiple tools, making it difficult and time-consuming to figure out which assets are at the highest risk of being exploited by attackers. In this lab, Security Posture Control will be used to unify data from multiple security tools and provide complete visibility into asset hygiene. We will then use the policy engine and custom visualizations to show how cybersecurity teams can master their security hygiene, secure their highest risk assets, and harden their entire attack surface.
360 Exchange: Enhance cyber resilience and seamlessly implement Security Ops
Experienced presenters offer deep insights into ServiceNow’s Security Operations, covering incident response, threat intelligence, vulnerability management, and more. Learn best practices through practical demos and real-world examples for seamless implementation within your organization. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Exploring ServiceNow's Now Assist Skills
<p>Discover the future of enterprise workflow automation with Now Assist. In this dynamic presentation, learn how Now Assist is poised to revolutionize the ServiceNow experience. Join this session to explore how Now Assist's advanced automation capabilities can streamline and supercharge enterprise workflows, helping users achieve new levels of efficiency, accuracy, and productivity. Don't miss this opportunity to witness the transformative potential of Now Assist!</p>
Next Experience Roadmap and Fireside Chat with University of California at San Diego
<p>Join us to hear what's now and next in the Next Experience roadmap. Amanda Joslin will sit down with Paul Yellen from UC San Diego to hear about their success of moving from Angular to Next Experience.</p>
Now Assist for platform: Supercharge conversations with GenAI
Embark on a transformative journey in conversational experiences with integration of LLM-powered search and conversations within Virtual Agent . Now Assist in AI Search swiftly retrieves actionable Q&A Genius Results from your existing knowledge articles within portal and Virtual Agent. Meanwhile, Now Assist in Virtual Agent uses GenAI to turbocharge deflection rates by simplifying the setup of topic discovery, conversational catalog submission. Explore how this dynamic duo reshapes the conversational landscape, delivering instant, precise responses to user inquiries within Now Platform.
Real-time visibility and hyper Automation with Apache Kafka at Dish Wireless
Using ServiceNow®'s Stream Connect for Apache Kafka, Dish Wireless is able to connect its state-of-the-art 5G Wireless Network to ServiceNow to drive its event management strategy, enable closed-loop automation capabilities, and provide an additional source for real-time changes that impact the integrity of our CMDB deployment. Combining the power of Apache Kafka and ServiceNow, the company was able to reduce MTTR by up to 95%, save 1000's of hours of manual effort, and improve network reliability. By eliminating manual fault management, Dish Wireless is focused on managing the performance of our 5G Network.
Strategic Portfolio Management and Application Portfolio Management Roadmap
Strategic Portfolio Management (SPM) enables customers to continuously align work across teams to various levels of strategy ensuring goals and outcomes are delivered with confidence. Application Portfolio Management (APM) enables users to accelerate decision making to reduce risk and lower costs. Join this SPM and APM product roadmap session to learn about the product vision and get a finger on the pulse of how to transform business.
See Now Assist in action: GenAI for self-service and productivity
<p>Join us in this demo, highlighting how Generative-AI powered Now Assist transforms work for customers, employees, and agents. See how Self-service is driven by intelligent Virtual Agent, embedded Portal capabilities, and improved AI search - all designed for greater case deflection and increased customer satisfaction. Learn how to accelerate agent productivity with reduced manual work, automatic content generation, and AI-powered case insights and work notes. Come see what the Now Assist buzz is about!</p>
NTT DOCOMO's world's first zero touch provisioning and operation for O-RAN/vRAN
<p>NTT DOCOMO, Japan’s largest mobile network carrier, has become an early adopter of Open RAN, the next focus of the telecom industry. DOCOMO successfully launched the first 5G service based on wide-scaled Open RAN in the world. DOCOMO also launched the 5G Open RAN service using virtualization technology in Japan and is going to offer it globally. In this service, SMO, ServiceNow’s TSM and TSOM collaborated to realize Zero Touch Provisioning/Operation, achieving TCO reductions of 60% for provisioning and 70% for operations. In this session, DOCOMO’s automation will be introduced with the real system.</p>
Now Assist administration for ServiceNow and building custom GAI workflows
In this hands on lab, learn the basics in how to administer Now Assist generative AI experiences. Discover how to set up and configure Now Assist skills for specific users, use cases, and workflows. Admins will understand how to enable or disable specific LLMs, and how to understand usage analytics of Now Assist skills. For admins looking to extend Now Assist to build custom skills and connect the ServiceNow® instance to third party LLMs (such as Azure OpenAI, OpenAI, Google, etc), this lab will walk through how to connect and configure these skills within the Now Assist admin console.
Product roadmap: ServiceNow Risk Products
<p>Get a strategy and roadmap overview for ServiceNow® risk products: Integrated Risk Management (IRM), Business Continuity Management (BCM), Third-party Risk Management (TPRM), and Privacy Management. The strategy and roadmap will cover what has just been delivered, what is being planned in the next release, and how those releases moves toward a longer-term vision and strategy.</p>
Gen AI's global workforce impact: Exclusive future skills data - Full analysis and discussion of the 2024 report findings
<p>After the resounding success of the 2023 publication, ServiceNow® partners with Pearson for an exclusive future of IT workforce demand report. This year’s report explores how Gen AI and other role augmentation technologies will affect and automate jobs and tasks over the next five years, across multiple global markets and industries. Join experts in a roundtable workshop to identify crucial IT jobs and skill sets for your organization's 2030 planning. Gain insights to stay ahead in the era of Generative AI.</p>
AI's impact on Future Workforce Skills: Global Markets & Industries view, a 5 yr forecast
<p><span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> partners with Pearson to produce an exclusive future of the IT workforce demand report. This year’s report pinpoints how Gen AI and other role augmentation technologies will affect and automate jobs and tasks over the next 5 years, across multiple global markets and industries. Come and hear from experts to drill in to ‘just what are the IT jobs and skill sets that your organization needs to plan for, between now and 2030?’ This session arms you with the data and direction you need to get ahead of the demand for future skills, through the era of Generative AI.</p>
AI's impact on Future Workforce Skills: Global Job Roles view, a 5yr forecast
<p><span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> partners with Pearson to produce an exclusive future of the IT workforce demand report. This year’s report pinpoints how Gen AI and other role augmentation technologies will affect and automate jobs and tasks over the next 5 years, across multiple global markets and industries. Come and hear from the experts as they drill in to ‘just what are the IT jobs and skill sets that your organization needs to plan for, between now and 2030?’ This session arms you with the data and direction you need to get ahead of the demand for future skills, through the era of Generative AI.</p>
How London Stock Exchange Group realizes value faster with ServiceNow Impact
Join this session to learn how the London Stock Exchange Group accelerates time to value on the Now Platform® with ServiceNow® Impact—by combining expert coaching, personalized insights and recommendations, technical support, and curated content for a range of ServiceNow products and workflows—all delivered in a personalized digital experience.
Get your hands on operational technology visibility
Learn how to use Operational Technology Manager to get a handle on OT device inventory and add the production process context using Industrial Process Manager. Find out why everyone is so excited about the latest features including: - How to import OT devices from Microsoft Excel using the POWER tool. - How to create equipment model entity hierarchy. - How to assign the OT devices to Equipment Model entities using AMAZING feature. - Convert IT devices to OT devices automatically using BURRITO.
How Servicenow's Operational Technology solution optimizes operational uptime
<p>Uptime – keeping factories, power plants, and ports running without disruption – is a key measure of success for industrial leaders. A major challenge to achieving this goal is the lack of visibility into connected Operational Technology (OT) assets. In this session, learn how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> OT management solutions help to gain a comprehensive understanding of OT estate, secure these assets, and manage workflows to optimize operational uptime.</p>
The future's smart factory: Operational Technology & Connected Workforce solutions
<p>The cornerstone of the smart factory is a digitally empowered workforce. In this session, discover how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> Operational Technology management and Connected Worker solutions empower shop floor workers at industrial companies to proactively solve problems and ensure factory uptime.</p>
Leveraging Service Operations – Enabling Fannie Mae’s Digital Transformation
<p>Learn the vision for Service Operations by unifying ITSM, ITOM and other capabilities on the unified Now Platform®. This session will discuss how ServiceNow® helps enable DT with automation and innovation to deliver improved experiences, resiliency and productivity. Fannie Mae's VP of Technology, will provide his experience of key capabilities include cloud transformation, process re-engineering/automation, strengthening cybersecurity and more. Topics include how CMDB, ITSM, ITOM, and App Engine solved IT and business challenges today and planned growth for tomorrow of its DT program.</p>
Sustainable IT demo
<p>IT emissions and waste represent a major hurdle to digital service expansion as more organizations commit to reduce GHG emissions. Come see how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> can combine IT insights and ESG management simplicity to help you understand and control your sustainability footprint.</p>
Product roadmap: ServiceNow ESG Management
Get a strategy and roadmap overview for ServiceNow® ESG Management product and its solutions, such as: Net-Zero, Sustainable IT, Non-Financial Disclosures, Sustainable Value Chain, among others. The strategy and roadmap will cover what has just been delivered, what is being planned in the next release, and how those releases moves toward a longer-term vision and strategy.
Managing Scope 3 and responsible procurement
<p>The biggest climate impact may be the value chain. Attend this demo to see how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> adds ESG visibility and compliance to supplier and risk management processes to simplify assessment, monitoring, compliance, and disclosures.</p>
Automation makes it easy at Amazon with ServiceNow IRM
Amazon is making compliance easy and reducing the cost for the assessor and service owners through automation with ServiceNow® Integrated Risk Management. Join this demo to learn some of the capabilities the company has for automation of artifact evidence collection, integration with other internal tools for centralized issue remediation, automation of evaluation of security controls and third-party security assessments.
Now Assist for ITOM - Plus what’s new for ITOM Visibility and AIOps
<p>Using private, secure and purpose-built LLM by ServiceNow®, Now Assist for ITOM enables both agents and engineers to quickly understand complicated or lengthy alerts so they can stay focused on issue resolution. That’s big news! But the really big news is, this is just the first in a set of innovations and enhancements coming for ITOM customers this year. Join this demo-driven session to learn about how new innovations for ITOM help customers get up to speed quickly so they can realize data driven value, both with and without a fully configured CMDB.</p>
Now Assist for IT Operations Management
Using private, secure and purpose-built LLM by ServiceNow®, Now Assist for ITOM enables both agents and engineers to quickly understand complicated or lengthy alerts so they can stay focused on issue resolution. That’s big news! But the really big news is, this is just the first in a set of innovations and enhancements coming for ITOM customers this year. Join this demo-driven session to learn about how new innovations for ITOM help customers get up to speed quickly so they can realize data driven value, both with and without a fully configured CMDB.
Insurance Spotlight with ProAssurance: Innovating to become the carrier of choice
With a focus on being the carrier of choice, insurance organizations need core workflows and transformative technology that synthesize all work and data to deliver convenient experiences. Join us for this Insurance Spotlight that will allow CIOs, IT leaders, and executives to learn how ServiceNow helps drive digital transformation for carriers across the globe. Hear from ProAssurance on how they are applying Financial Services Operations to offer differentiated digital experiences and orchestrated underwriting, claims, and support that will empower efficiencies, automation, and integrated AI.
Sales and Order Management in action: Sell, fulfill and service on one platform
<p>Learn how Sales and Order Management (SOM) provides organizations with a composable solution, helping them bridge siloes across lead-to-cash to reduce costs and accelerate and grow revenue. See how agents can manage the opportunity lifecycle, configure and price quotes, easily create orders, and allow fulfillment agents to manage complex orders. Learn how service agents can track and verify contracts and entitlements, delivering outstanding post-sales service. Experience how service agents can unify the customer journey from opportunity to renewal.</p>
Getting started with Sales and Order Management
<p>Organizations need to optimize their lead-to-cash lifecycle, including pre-sales opportunities, sales quote generation, order capture, order fulfillment, and post-sales engagement. With <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Sales and Order Management organizations can launch products faster, accelerate and boost revenue, and deliver a unified customer journey. Join ServiceNow experts in an interactive session including hands-on exercises to learn about all the new Sales and Order Management capabilities!</p>
Git outta here! Loading instance tables with contributions directly from GitHub
Our app can tell you where the International Space Station while it runs a GenAI query for you. Over the past two years, the ServiceNow Hacktoberfest group of hundreds of developers from around the world have built a ServiceNow app that controls a chatbot with over 60 distinct functions. Almost all of these functions were contributed directly from GitHub without granting access to the instance. Come hang out with me as I show off the awesome open-sourced functions we've built and how I set up the integration from not only ServiceNow to GitHub, but GitHub to ServiceNow.
CreatorCon Hackathon - All are welcome!
<p>In-person registration opens 2 hours prior to start and is required! The sky's the limit at the CreatorCon Hackathon. Teams of all types go head-to-head in this one-night quest for fun, prizes, and glory. This is an excellent opportunity to build apps that solve real business problems. Any background and skills are welcome! You + the ServiceNow<span style="font-size: 11.0pt;"><span style="">® </span></span> Platform = unlimited brilliance!</p>
CreatorCon Hackathon team formation
<p>The CreatorCon Hackathon is back! Any background and skills are welcome. Not just developers can participate! A well-rounded team is often the key to success. During this time, we will help participants create teams (with up to five team members each). Be sure to add the CreatorCon Hackathon session, too!</p>
CreatorCon Hackathon winners revealed!
Who in their right minds spends eight hours on the first day of a busy conference to hack solutions to hypothetical problems? Your Hackathon teams and winners, that's who! During this session we will reveal and award the winners of the 2024 CreatorCon Hackathon!
Roundtable: Fostering a Cloud-Ready Organization that Scales
How do you preserve the speed of moving to the cloud without sacrificing governance and accountability? How do you make it easier for developers and business units to readily access cloud resources without slowing down innovation? Join fellow customers and ServiceNow product management team members for an informal roundtable discussions around discovering your cloud estate; managing and scaling cloud processes, and governing your cloud spend with practical cost controls.
How KeyBank improved security posture with ServiceNow’s SecOps & App Engine
Do you have requirements looking for proof on your security policies? Is the ServiceNow® platform driving your digital transformation journey? Learn how ServiceNow Configuration Compliance helped KeyBank automate process flows by using the power of the platform to address compliance requirements. Using Configuration Compliance, KeyBank reduced risks by facilitating the visibility of misconfigurations in their technology landscape. In addition to improving accountability in remediating findings, KeyBank successfully extended the ServiceNow product with a custom Security application.
What more can my CMDB do now and what’s on the horizon?
You already know your CMDB supports the workflows that traverse your people, their functions, data, and systems. In this session, you will have the opportunity learn about additional automation and simplification available to you now. Additionally, you will get a sneak peek from our experts on what’s coming soon: Next Gen CMDB View, List, Explore experience CMDB Advisor – guided setup and KPI for CMDB to achieve different business outcome API Management Workspace, a single workspace to view and manage your API inventory, underpinned by a ServiceGraph Connector for API.
Everything you wanted to know but were too afraid to ask about GenAI
<p>Join this Think Big fireside chat with the <span style="font-size: 11.0pt;">ServiceNow® </span>Head of Global Innovation and <span style="font-size: 11.0pt;">ServiceNow </span>Vice President of Product Platform, AI, as they share everything you need to know about GenAI. The session will review where GenAI is now, where it is going, and how it will help your work. We’ll discuss these topics within the larger lens of what steps you should be taking to thrive in the intelligence revolution. </p>
How to lead the intelligence revolution as an AI-first business
<p>Most companies are reacting to AI by plugging it into their existing infrastructure to automate processes. This may lead to faster, more efficient operations in the short term, but long-term success requires companies do more by becoming AI-first businesses. Instead of just responding, these companies fully embrace AI to challenge our fundamental business assumptions, disrupt markets, and transform how we live and work. Join this Think Big session to learn the steps to becoming an AI-first business and why you should be urgently taking action now to be at the forefront of the intelligence revolution. </p>
Product Roadmap: ITSM and what's planned for the future
Want to see what’s new with ITSM and how ServiceNow® helps transform Service Operations (ITSM + ITOM)? Many users want to understand the ITSM roadmap to better plan for upgrades. Join this session to learn the product vision and discuss key new capabilities. Learn how ServiceNow is infusing AI and automation into products and what's going to be new in 2024 and 2025.
How Itaú improved business incident prioritization with ML in ITSM
Incident prioritization is challenging, and Banco Itaú takes it very seriously. Prioritizing incidents helps direct resources to critical incidents while minimizing negative impacts. Itaú reduced business incident triage time by 50% by automating the prioritization process with the following tools: CMDB data, user questions via incident forms, and machine learning. The result: 31% faster incident resolutions and MTTR.
Ask the analyst how 1,000+ platform owners & executives are adopting GenAI
<p>Hot off the press: Our 2024 ServiceNow® Insight & Vision Report is here! NTT DATA teams up with the Principal Analyst, sifting through insights from 1,000+ global platform owners and executives. Dive in to see how every industry is embracing GenAI and beyond. Real data, real answers – we've got the scoop on how businesses are ramping up their ServiceNow game.</p>
One chapter at a time: The story of Mayo Clinic’s HR transformation journey
Mayo Clinic's HR ServiceNow® story covers multiple chapters from go-live to upgrades and beyond. This session will include lessons learned along the way, including, efficiencies that have been gained, and how the company navigated change management and adaptation with an eye towards our future growth. Attend this session to hear the implementation and evolution of HR Service Delivery at Mayo Clinic.
EYs journey to a real one-stop-shop experience: ServiceNow on the next level
<p>Envision an organization where everyone is able to focus on their strengths empowered by a central hub for the things they need to get done. EY is making this a reality by piloting a 1st-stop-shop in Europe across 40k colleagues, scalable 10X to the entire organization. Join us on this transformation as we reveal insights on user experience, governance, service industrialization and of course leveraging ServiceNow.</p>
An open discussion on best practices in a Retail environment
<p>This session is appropriate for IT personnel in a retail environment that face challenges with system consolidation and standardization across retail stores. Hear from major retailers as they discuss how they’ve implemented a one platform approach across IT, Facilities Management, and other lines of business, eliminating duplication of users, data, and licenses and gain a clear picture of facilities management across stores.</p>
SustainableIT.org: The dollars and sense of IT sustainability
<p>Whether it’s the mounting pile of e-waste or the expanding energy price tag and emissions of AI, digital business has a growing environmental impact. IT leaders are in the spotlight as energy usage becomes a bigger tangible cost to organizations and a significant factor in regulatory and ESG disclosures. Extending asset lifecycles, shifting thoughtfully to the cloud, and measuring sustainability as a KPI are just three ways IT leadership can influence their impact on environmental and social performance. Join this Thin Big session to learn how you can build on the metrics and best practices of SustainableIT.org, a global non-profit started by CIOs focused on the important challenges of IT emissions, energy usage, and responsible asset disposition.</p>
Optimize space utilization and planning while modernizing workplace experiences
<p>Enterprise leaders are currently grappling with a significant transformation in the utilization of their workplaces, while striking a balance between an effective return-to-office strategy and hybrid work models. Join this session to explore the transformative potential of ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> Workplace Service Delivery. This innovative solution empowers real estate and workplace service teams with the tools and automation required to deliver a modern workplace. See how workplace analytics, space planning, case management and modern employee experiences help bring the smart workplace to a reality.</p>
How to leverage smart building sensors to optimize your workplace
<p>Don’t miss this exceptional panel session featuring customers of the ServiceNow® Workplace Service Delivery (WSD) solution as they discuss how to leverage data from smart building technologies to optimize the workplace and deliver better employee experiences. Gain real-world examples of how data can be used to automate workflows, optimize operations and inform for making strategic space and workplace management decisions.</p>
See Now Assist in Action: Gen-AI across our intelligent, connected Platform
<p>In this demo, learn how the intelligent, GenAI powered ServiceNow Platform, built on one data model and one architecture, helps deliver consistency, scalability, and automation for every business. You'll see how Now Assist and the Now LLM drives greater customer satisfaction with automated self-service, accelerates agent productivity with reduced manual work and AI-powered case insights, and makes developers and admins more efficient with AI-generated code suggestions and automated workflow generation.</p>
