Krupa Singampalli, Director of Outbound Product Management in Customer and Industry Workflows, is a seasoned B2B go-to-market strategy and product management leader. She collaborates closely with customers, partners, and go-to-market teams to drive enablement and adoption of ServiceNow Customer Service Management, Sales and Order Management, and Retail and Public Sector Industry products. Her track record consists of multiple global product launches, including SAP Commerce Cloud's next-gen platform. Outside of work, she enjoys building miniature models, showcasing her creative flair.