Miguel Donayre

Now Assist Whisper

2x MVP 2022 2021

With over a decade of experience in the ServiceNow ecosystem, Miguel Donayre specializes in supporting Federal and DoD clients across multiple implementations. Holding both the Certified Master Architect (CMA) and Certified Technical Architect (CTA) certifications, his deep platform knowledge is widely recognized. Miguel's contributions led to his recognition as a Community MVP for 2021 and winning ServiceNow's Platform Architect in 2022. As part of the Platform Product team at ServiceNow, he champions Gen AI/Now Assist products, demonstrating his commitment to innovation and excellence.

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View all 2 MVP awards

2022

Community MVP

2021

Community MVP

Conference Sessions

14 total

K24

I'm a Gen A.I. In A Bottle" - How to unlock Gen AI for your platform

CCE1117

K24

GEN AI Demystified: Your Grandma's Guide to Understanding the Tech Wizardry

CCE1140

K24

360 Exchange: Securing your instance in the new age of AI

SES2897

K24

360 Exchange:Maximizing Gen AI Power Virtual Agent, Employee Center & Now Assist

SES2892

K24

360 Exchange: High five strategies for smoother upgrades

SES2898

K24

360 Exchange: Care of your Platform - governance and the right operating model

SES2905

K24

360 Exchange: Build a platform roadmap that aligns with your business goals

SES2915

K24

ServiceNow Veterans Connected in Tech Meetup

CCA3048

K24

Revolutionize The Ordering Experience with GenAI-Powered Conversational Catalogs

CCE1141

K23

Citizen Developer 101 - Unleash the citizen developer hero in your organization

SES1656-K23

K23

Panel: Expert to visionary: How ServiceNow certifications transformed careers

SES2390-K23

K23

Lab: Citizen Developer - App Engine Management Center (set up pipeline)

CCL1195-K23

Watch

K25

360 Exchange: Explore Agentic AI use cases for employee self-service with the Virtual Agent

SES3554

K25

Turn words into action with the art of Prompt Engineering

CCL1553

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