The Overlooked Key to Now Assist Success—Organizational Change Management (OCM)
New article articles in ServiceNow Community
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Mar 19, 2025
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article
Miguel Donayre
Why AI Adoption Fails (And How to Fix It)
You turned on Now Assist… but your users are ignoring it. Sound familiar?
I keep hearing:
💬 “We implemented Now Assist, but no one’s using it.”
💬 “They don’t see why they need it.”
Spoiler alert: AI doesn’t adopt itself. If users don’t understand it, they won’t use it.
The good news? This is 100% fixable. It starts with OCM (Organizational Change Management).
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https://www.servicenow.com/community/now-assist-articles/the-overlooked-key-to-now-assist-success-organizational-change/ta-p/3210910