Knowledge 2023
727 sessions
Panel: Driving Net Zero Transformation in Supply Chain
<p>With growing regulatory demand and public scrutiny, companies struggle to find ways to efficiently aggregate, analyze and report on emissions throughout their supply chain. Join this Think Big session to hear leaders discuss the recently launched “EY team’s Supply Chain ESG Data Monitor” offering that provides an agile, frictionless way to capture and report on Scope 3 emissions data. Additional emphasis will be placed on the offering’s ability to facilitate supplier standardizing, ESG performance management, and greater collaboration between suppliers and the risk management and procurement function. </p>
Enabling Integrated Risk Management with IRM+
<p>Much of your organization’s success hinges on the cohesiveness and alignment of its digital infrastructure. Those without connected data sources and aligned risk activities not only experience process redundancy but greater risk and compliance costs as well. </p> <p>To combat these issues, organizations are turning to integrated risk management (IRM). EY and ServiceNow take them a step further with IRM+, helping organizations drive risk management with automation and insights. Learn how Risk Management can enable a better user experience.</p>
Now on Now: Unlocking proactive self-service with Virtual Agent? AWESOME!
<p>Join us as we share our journey with ServiceNow® Virtual Agent, a powerful AI-driven tool that's helping us deliver frictionless, user-centric experiences. Learn Virtual Agent's key capabilities and features and how it's working, every day, for our employees and customers.</p>
Now on Now: Automating third-party library discovery and approvals (it's secure!)
<p>Managing third-party libraries in ServiceNow® used to be a hassle. In this session, see how we streamlined our approval process using an app we developed with App Engine, all on the Now Platform®. We’ll show you how we use the app to discover and approve third-party libraries (no more manual forms!) and find out how we created workflows to vet libraries for security and legal purposes. See how our legal, security, and engineering teams manage risk with ease and get an inside look at how this app helped our engineering team quickly address Log4J security vulnerability.</p>
ESG Regulations and your role in complying
<p>Regulations across the globe, including the EU Corporate Sustainability Reporting Directive, the EU Taxonomy regulation, and new SEC rulings in the U.S., are requiring companies to disclose audit-ready metrics, such as carbon emissions data and human capital indicators. Compliance with these regulations requires participation and accountability from leaders across the enterprise, including Finance, Legal, IT, HR, Risk, and others. Join this session to learn how ESG regulations are transforming the business landscape and what that means for your company.</p>
How the largest cancer center in the US achieved a digital-first IT culture
<p>Many businesses depend on proactive, digital IT services. But what if patients’ lives depend on them as well? Join us to learn about how MD Anderson Cancer Center took a digital-first approach to its IT transformation and established ServiceNow as the “EPIC” for IT operations. We’ll discuss how MD Anderson designed a ServiceNow Center of Excellence to lay the right foundation for launching and scaling ServiceNow as the digital backbone for operations across the center.</p>
Lab: Service Bridge: Reimagine the customer experience without costly integrations
<p>In this lab, you will learn the basic competencies to successfully deploy Service Bridge between provider and customer ServiceNow® instances. You will learn how to send proactive case alerts to a customer’s instance, define authorized users who can interact with the service, deploy a service request catalog with Remote Choice fields that read data directly from the provider’s instance, and integrate provider cases to customer incidents using Service Bridge’s Remote Task and Transform Framework. All of this is achieved without creating custom integrations or writing scripts.</p>
Centrica uses ServiceNow as the ‘platform of platforms’ for enterprise-wide DX
<p>After a decade of using ServiceNow®, Centrica recognized that its heavily customized platform was holding it back. By moving to OOTB capabilities in 2019, it future-proofed the platform as the foundation for enterprise-wide DX. To truly transform, Centrica leverages a ‘Digital Twin’ to support governance across People, Process and Technology, including setting clear ownership and KPIs. Join this session to hear how Centrica uses the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> to power the organization, including how virtual agent ‘Buddy’ has cut down request resolution times by 80% and delivered a 300% ROI in one year.</p>
The world works with ServiceNow – but be sure to use SPM correctly
How do you solve the "coordination problem" - a single strategy being delivered by multiple teams, each with their own favorite delivery methodology, without falling foul of unrecognized dependencies, hand offs, dissatisfaction, delays and unrealized benefits cases? Attend this session to learn how Centrica Plc is using the power of the ServiceNow®'s single data model, SPM's planning tools, and hyperautomation & low code tools to ensure that their world works as efficiently as possible.
Powering Lumen’s all-digital ordering experiences for SASE
<p>Demand for all-digital enterprise experiences is on the rise. With a highly distributed workforce, IT and security leaders need an ‘easy button’ for providing secure, high-performing access to any user, on any device, in virtually any location. Learn how Lumen is leveraging ServiceNow® to power its all-digital ordering experience for Secure Access Service Edge (SASE).</p>
Work outside-in starting with the customer - AI solutions creating a difference
Shell with ServiceNow® co-developed the first AI, resource allocation use case in the strategic portfolio management market. This capability is offered globally which provides simplified UX and $145k annual savings. With the Rome release, ServiceNow® launched this capability on the standard platform, based on this co-development for Resource Management. This capability aligns with Shell's vision and paves way for more AI implementations to solve business problems of the future.
Keynote: Knowledge Unscripted
<p>Join us for a game-changing keynote. We open with a special conversation, featuring The Right Honourable Jacinda Ardern, one of the world's most influential voices, as she shares powerful stories of leading with courage, empathy, and authenticity. Then—for the first time ever—you will have unparalleled access to our panel of ServiceNow experts – on stage and unscripted. Bring your burning questions, and make them bold, exciting, and challenging. Time to ignite new ideas and explore new possibilities together.</p>
Asset Management beyond IT: What to do about all your business assets
The technology we use in our daily work is critical to getting the job done and managing those assets is always a top priority. Yet outside of hardware, software, and cloud services, there’s another type of asset that still needs to be managed and optimized – everything else! In this session, discover how ServiceNow® Enterprise Asset Management (EAM) can help you manage your enterprise assets for complete visibility at scale at every stage of the asset lifecycle, from planning to disposal. If your goal is to maximize the return on your business assets, this is the session for you!
Meet your customers where they are to improve the enterprise buying experience
<p>In today’s challenging environment, Tech companies are laser focused in creating incremental revenue. Join this session to learn how Insight, a leading technology solutions integrator is leveraging Service Bridge to publish product catalogs and make popular products available right in their customers service catalogs. This is a win-win, as many of Insight’s enterprise and government customers already use the ServiceNow® employee portal and service catalog to drive internal self-service and now they can provide a superior experience for end users and reduce swivel chair for enterprise IT and procurement.</p>
Roundtable: The art & science of leading successful implementation projects
<p>This round table which will focus on the critical 'must-knows' to drive a successful implementation project, across ServiceNow® products. Join this moderated discussion on leading a successful implementations for ITSM, CSM, HRSD, managing a platform strategy or governing customization in implementation.</p>
Lab: Empower managers to better support employees with Manager Hub
ServiceNow® Manager Hub is a purpose-built solution to enable people leaders with the resources and team insights needed to support their employees and teams effectively. Attend this hands-on lab and learn how you can leverage this solution to help your managers thrive. The lab will cover some the following key capabilities: • Get a view into teams journeys, team stats, pending learnings, and important dates • Enable managers to receive notifications and take action on employee tasks and requests • Access curated content for managers, announcements, and development resources in a single place
The unbeatable power of Service Operations (ITSM + ITOM)
Looking to expand the technology services you offer while reducing costs? The answer is Service Operations. In this session, learn how you can achieve Service Operations by unifying ITSM and ITOM on a single platform. The session will highlight additional benefits of bridging these solutions across your organization including: delivering extraordinary employee experiences, resiliency, and productivity and developing technology best practices with optimized, efficient processes.
What can Agent based Discovery do for me?
<p>Learn about the latest agent-based (ACC-V) solution for the Now Platform and how you can use that for an effective population of your CMDB.</p> <p>Agent Client Collector Visibility will provide reliable and scalable discovery of End User Computing devices and Server Discovery in the Datacenter while removing security-related implementation roadblocks along with solving software usage visibility.</p> <p>Session includes Agent vs Agent Based Discovery, Agent Client Collector Architecture, and Deployment of the agent</p>
RiseUp with ServiceNow: Skilling 1M+ people on the ServiceNow platform
<p>90% of organizations will be affected by digital transformation related IT skills shortages, costing $6.5 trillion globally. Talent transformation is key to your digital transformation; nearly 90% link skills transformation with their ability to realize company strategy, performance, and reputation. Companies who put the right training in place are happier and more likely to maximize meet their digital transformation goals. Hear about ServiceNow® plans to close the skills gap by skilling 1M people on the platform by the end of 2024.</p>
How Infor is accelerating their CSM implementation with ServiceNow Impact
<p>Are you kicking off a complex implementation? Learn how Infor is using ServiceNow® Impact to accelerate and simplify the journey. Infor is expanding ServiceNow across the enterprise, and the first step is implementing Customer Service Management. Through ServiceNow Impact, they are leveraging recommended training, increasing their internal expertise, and leaning into a broad network of experts to validate design decisions. ServiceNow Impact is also de-risking the implementation by future-proofing decisions—helping them clearly align to their future vision for CSM, not just their needs today.</p>
Learn how Zurich elevated employee experiences with Employee Center Pro
Zurich’s HR environment is distributed--multiple points of entry and different systems that aren’t integrated. The company implemented Employee Center Pro globally, configured for business units. Zurich linked directly to processes in the on-premise core HR system, have single-click access to frequently used applications and activities, consolidated manager tasks and view knowledge content grouped by topic. Viewing a pay slip, requesting time off, checking a policy or approving manager tasks has never been easier. Performance Analytics Dashboards provides insight to measure and share success metrics.
The power of digital workflow and Document Intelligence for better operational cost efficiency
<p style=""><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);"><span style="font-size: 11.0pt;">Extending the power of hyperautomation to reimagine and transform what’s possible with ServiceNow</span></span></span></span><span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);"><span style="font-size: 11.0pt;"> automations gives us the speed to deploy innovation not in months but in weeks.</span></span></span></span></p> <p style=""><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);"><span style="font-size: 11.0pt;">Join this session to learn more about how Orange Business uses the power of ServiceNow</span></span></span></span><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);"><span style="font-size: 11.0pt;"> Document Intelligence to assist touchless invoice processing from diverse sources to auto-approve or reject invoice payments, while automating the end-to-end value chain to integrate faster, monitor performance, and contribute time savings.</span></span></span></span></p>
How AT&T OE&A and Apex Systems drives value faster using Scaled Agile Framework
AT&T Operations, Engineering and Automation (OE&A) is challenged to drive more value with less resources. AT&T partnered with Apex Systems to transform Service Assurance and Service Delivery value streams implementing ServiceNow®’s Scaled Agile Framework (SAFe) solution. The session will review the challenges throughout our SAFe journey working with leadership, internal partners, and managing organizational change. AT&T launched 8 ARTs and achieved 42M in cost savings and reduced 750k hours of productivity hours. The journey continues in 2023 to mature our value streams using Strategic Planning.
Now on Now: How we discover, prioritize, implement, and measure automation
<p>Our Automation Center of Excellence (ACoE) is the engine that drives long-term automation success at ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>. In this session, we’ll share our ACoE vision, strategy, org structure, and governance model, then we’ll dive into our automation pipeline and how we run it day-to-day. See how each phase of our automation lifecycle works as we answer questions like: How do we discover opportunities to automate? How do we prioritize these opportunities? How do different ServiceNow teams measure automation success? We’ll share how automation flows, from ideation to implementation to measuring ROI.</p>
Now on Now: Maximizing value through AI-powered search
<p>What exactly is AI search? And how has it helped us transform our critical digital properties into more indexed content and stronger search results? We’ll show you how AI is helping us find what we need when we need it, leading to more productive employees, partners, and customers. We’re share our best practices to help you on your AI search journey.</p>
Now on Now: How security compliance engineers calm chaos using ServiceNow
<p>ServiceNow®’s security compliance program is trusted to make the world work better for everyone. This session will review how ServiceNow applys engineering principles to run security compliance. See how we reduced manual work, streamlined reporting, and improved our employee experience using our very own Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> and products, SPM, PPM, and Agile. Get a peek into how we run our control monitoring and engineering for cloud systems, manage projects, and develop applications while meeting the demand of scaling to $16 billion and beyond.</p>
Now on Now: Enabling zero trust to keep our digital services secure
<p>For Zero Trust to work, we needed to build workflows across our security and IT operations teams. In this session, learn how ServiceNow® evolved our digital transformation journey to modernize our endpoint protection. We'll share our better-together strategy with powerful workflows across ITOM, ITSM, Vulnerability Response, and multiple third-party security solutions to accomplish Zero Trust throughout our fully digitized environment. We'll discuss how we're supporting our 20,000+ employees and highlight our workflows and share our best practices for endpoint security using ServiceNow. </p>
Now on Now: Skill up on the go! Why 70% of ServiceNow employees learn with frED
<p>Built on the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> and accessible via our employee portal and mobile, frED (a nod to our founder, Fred Luddy) centralizes our internally developed and externally sourced learning content in one place. In this session, learn how this one-stop shop makes personalized learning available at our fingertips. Hear how 70% of ServiceNow® employees are building skills to do our best work today while preparing for future roles. frED learns and recommends content based on preferences and learning history…and our Global People, Digital Technology, Product, and Enablement teams came together to make it happen.</p>
Now on Now: How we're digitally transforming compliance, ethics, and risk
<p>In this session, ServiceNow® cross-disciplinary ethics, legal, and compliance experts will cover how we digitally transformed our compliance and ethics processes. We’ll talk about our journey, the highs, the lows, and the lessons we’ve learned. You’ll find out about the innovative way we’ve reimagined our workflows to lead to the efficiencies, compliance benefits, and business outcomes we’re enjoying thanks to GRC and the ServiceNow® Platform, and how we’re enjoying the work that much more. The session will include a sneak peek at what’s up next on the ServiceNow adoption journey.</p>
Now on Now: Building a truly revolutionary employee experience
<p>Our People Pact helps each of our employees do their best work, live their best lives, and fulfill our purpose together. ServiceNow® is using our own technology to innovate and scale, strengthening our culture to foster the most inclusive experience, and leveraging AI and automation to help us be even more effective every day. Thanks to process automation, our Nowbot and mobile capabilities, and our new employee development toolkit (including our new learning platform and peer-to-peer recognition tool), we’re nurturing our employees and managers to take their own growth to astounding new heights.</p>
Now on Now: How we build ServiceNow's digital businesses on the Now Platform
<p>At ServiceNow®, we build workflows to help people get their work done. But did you know we also build digital businesses and maximize digital revenues on top of our very own Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>? In this session, hear about the massive opportunity and benefits we realized building out new business models and revenue streams on the platform. We’ll walk you through how we did it: Our experiences, successes, and the challenges we overcame developing Now Support, ServiceNow Impact, and Now Learning. See how we generate top-line revenue (not just bottom-line operational efficiency) using ServiceNow. </p>
Now on Now: Migrating bots to ServiceNow RPA Hub - a practitioner's guide
<p>Bots are powerful. But bots are even more powerful when they're integrated into the Now Platform®. In this session, hear how we migrated 50+ bots (built using a third-party RPA tool) to our Robotic Process Automation (RPA) Hub. See how automating workflows helps us reap technical, operational, and financial benefits. We’ll also share our story using RPA and low-code workflow automation within our CPQ system to accelerate sales cycles and refocus developers on high-value work. Learn how the newest addition to our Automation Engine suite of products enables end-to-end automation across ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>.</p>
Now on Now: How we're accelerating revenue through workflow hyperautomation
<p>How do you map hyperautomation to your enterprise’s needs—and make sure you're minimizing employee drudgery and maximizing business value? We’ll share our own integrated framework for hyperautomation including how we're using Process Optimization, Automation Engine with RPA Hub, low-code strategy and other top use cases we've implemented so far across finance, risk and compliance, and sales. You'll see how AI and ML on the Now Platform® adds up to huge efficiencies, stronger engagement, happier employees, and a great way to elevate total experience (TX).</p>
Now on Now: Enabling Citizen Developers & protecting the keys to the coding kingdom
<p>Forget flying cars, we’ve got something even cooler. Thanks to our citizen developer program and low-code toolset, our people can build brand new apps in minutes. See how we’re turning everyday employees into citizen developers and taking our CD program to the next level by giving our people what they need to build apps right away. No coding experience? No problem. We’re safely creating new apps and unlocking innovation and productivity. Join us for this informal panel discussion with our program leads and CDs themselves. Solving the global developer shortage or maintaining code quality? YES!</p>
Now on Now: How we built our C-suite Dashboards
<p>At ServiceNow®, our leaders use C-suite Dashboards as digital control towers to help them make decisions. Curious about how we built them? In this session, we’ll show you how we did it using our own Now Platform® and products. You’ll get a technical deep dive into how we constructed the CEO, CIO, CHRO, and GC Dashboards, step-by-step. See what’s underneath the hood and benefit from interactive demos of each dashboard. You’ll leave with a foundational understanding of how we constructed the dashboards on the Next Experience using Performance Analytics, Process Optimization, and UI Builder.</p>
Now on Now: How data changed the way we run legal, ethics, compliance, & risk
<p>Budget squeezes and ever-changing regulations are challenging legal, ethics, compliance, and risk teams. In this session, join a powerhouse of ServiceNow executives to learn how data has transformed how we respond, run, and scale ServiceNow. Hear how we teamed up with analytics to build and use our GC Dashboard, privacy app, Enterprise Risk Dashboard, and CISO Dashboard to boost visibility and agility so we stay compliant while doing more with less. See how we go from insight to action and learn about our journey from reactive to proactive. Find out how data has become a complete game-changer.</p>
Now on Now: The future called and wants its employee portal back
<p>Not only have we reimagined the employee portal, we now know who’s engaging with it, how often, for how long, and which of our communications are making the biggest impact. Our Digital Employee experience team will discuss how User Experience Analytics helps us understand what content and functionality is resonating, what’s being ignored, and what features are absolute rockstars. We’ll show you how we’re using this insight and intelligence to build the next employee portal to drive stronger engagement and enable our employees to connect, grow, and do their best work, even more seamlessly.</p>
Now on Now: How we're scaling faster with a "clean core" ERP
<p>It can be tough to wrangle the speed, scalability, and cost savings you need out of an ERP system, but we've cracked the code. Join us to learn about our "clean core" ERP and how we're using our own Finance & Supply Chain and Creator Workflows to deliver on key business outcomes and lay the foundation for a shift toward Global Business Services (GBS). We'll share our guiding principles and top use cases.</p>
Now on Now: How we reduced software spend by automating our license reclamation
Keeping track of software licensing and optimizing spend doesn't have to be manual. In this session, we’ll share how we reduced our spend on software asset management using a powerful combination of our very own products: The Now Platform®, IT Asset Management (ITAM), and Software Asset Management (SAM). We’ll walk you through our experience automating what used to be a manual software license reclamation process. Get insight into how we use dashboards and scorecards to set goals, track our progress, and measure the dollar-for-dollar value we realize from automation.
Now on Now: Maximizing business outcomes using Strategic Planning
<p>To scale our business even more effectively, we needed a solution to effectively plan, communicate, and track how we’re delivering on our highest value work to achieve stronger business outcomes. Our Strategic Planning application (formerly APW) enables us to focus our planning by aligning our work with a set of strategic, measurable goals while visualizing cross-functional plans through different perspectives. This provides us with full transparency and flexibility in prioritizing and sharing common strategic goals with various stakeholders, all from a single platform.</p>
Now on Now: How we migrated to S/4HANA in 8 months
<p>SAP S/4HANA upgrades can take years. But they don't have to. Here at ServiceNow®, we completed an upgrade from ECC to S/4HANA in only eight months—and we're here to tell you how we did it. Learn about our "clean core" ERP, migration process, integrations and custom objects, and approach to change management.</p>
Now on Now: How we saved $167M and 1.2M hours via enterprise-wide self-service
<p>In 2023, employees and customers expect frictionless self-service experiences at scale. In this session, we'll share how we're not only meeting this demand but also driving costs way down while saving precious time. Hear how we saved $167M and 1.2M hours by developing a single self-service framework to keep both employees and customers helping themselves. Get a peek into the CIO Dashboard that tracks our self-service initiatives and value. See how it lets us measure the impact of self-service and forecast future benefits. Join us to hear about our self-service evolution and lessons learned.</p>
Now on Now: Delivering ridiculously simple customer service & experiences at scale
<p>With a 99% renewal rate and a 26% increase in subscription revenue, the demand for world-class customer support is exploding. In this session, we’ll share how we’re responding by maximizing the value of our own product, ServiceNow® CSM. Learn how Now Support is unlocking new capabilities, with fewer customizations and less engineering time. Get a glimpse into how we’re developing automations to work smarter, not harder. The result? A faster time to market, better customer experiences, and a 9.1 CSAT. We’ll share our crawl, walk, run, then fly approach as we run the race to drive value faster.</p>
Now on Now: Minimizing our IT costs while maximizing user experience
<p>Has AIOps become a myth or reality for your organization? Manual, repetitive, reactive work driving low CSAT? Too many outages? No service level visibility? In this session, join us to learn how ServiceNow®'s Digital Technology operations team used the Now Platform® to cross the line from myth to reality. See how AI capabilities combined with Agent Client Collector are transforming our global operations management to a predictive, self-healing state. Come learn about our journey and evolution that the Now Platform<span style="font-size: 12.0pt;">™</span> continues to power.</p>
Now on Now: How we scaled our Cloud and SaaS operations using the Now Platform
<p>Do you know how ServiceNow®’s Digital Technologies (DT) team manages multiple public cloud deployments securely while optimizing spend? In this session, learn how our DT operations team partners with our information security team to deliver actionable insights and eliminate blind spots. From automated provisioning to day-two operations and ongoing management, we are leveraging the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>. You’ll walk away with a deeper understanding of how we use the Now Platform to support our ever-evolving, cross-functional, and multi-cloud/SaaS operations under one umbrella.</p>
Now on Now: Run the company with C-suite and leadership dashboards
<p>At ServiceNow®, we created a management system to run the company and ensure daily operations align with company priorities. Find out how the CEO, CIO, CCO, CHRO, GC, and other CXO Dashboards, department workspaces, process mining, and process dashboards connect together to provide alignment, transparency, and accountability in our daily operations.</p>
Now on Now: Prospering in a flexible and inclusive work environment
<p>Find out how we’re transforming our business to be more prepared for whatever comes next. We'll share our challenges and successes moving from an office-based culture to a flexible work environment while maximizing employee productivity. How? By meeting our people where they are, fulfilling our purpose together, and doing our best work. We’re optimizing our workplaces, processes, and resources, using our own technology to run our business more efficiently. Net result: Minimizing our environmental impact while improving our culture, increasing diversity, and growing our bottom line.</p>
Now on Now: How we’ve successfully scaled IRM and BCM across ServiceNow
<p>Learn how we’ve leveraged the power of the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> to transform our connected view of risk across the enterprise. Using ServiceNow® Integrated Risk Management (IRM) including Business Continuity Management (BCM), we dropped the spreadsheets and modernized our approach to risk management and compliance workflows. We'll share the steps of our journey and how IRM helped us effectively collaborate with legal, DT, security, audit, SOX, and ESG, and how we're now a more resilient, smarter enterprise, making stronger risk-based decisions, along with the overall value we've realized.</p>
Now on Now: How we made our internal clients love legal
<p>Legal Service Delivery (LSD) is a transformative legal workflow application that gives us a front door into our Legal Operations. Streamlining and simplifying our everyday legal work, it offers real-time reporting so we can make more informed decisions and deliver exceptional client service and efficiency by routing the right work to the right people at the right time. Whether you're a shared service leader, a ServiceNow® platform owner, or a legal ops team member, join us as we share best practices and intel from our transformation journey, empowering us run our legal teams like a business.</p>
Now on Now: Amp-up with process mining
<p>To truly amp-up processes across your entire company, you need more than just process mining. You need a management system. In this session, learn about the system we use every day at ServiceNow® to identify process inefficiencies and turn them into opportunities. The session will dive into four key components that make up our management system: Workflow KPIs, process mining, Continual Improvement Management (CIM), and Process Automation. Learn how we set up the conditions for success to orchestrate 900+ digitized business processes across the enterprise.</p>
