Kelly is the Senior Vice President of Global People Product & Service Delivery for ServiceNow, the digital workflow company that makes the world work better for everyone. She leads HR shared services strategy and delivery to enable the company’s global workforce of more than 24,000 employees, including the Care team, Employee Relations, Operational Excellence, People Products, and People Partners. Kelly helps optimize world-class employee experiences by leveraging the power of the Now Platform. Her organization works closely with the Digital Technology team to make HR products and services easier, faster, and more engaging for the people of ServiceNow.

Prior to her People Operations role, Kelly led ServiceNow’s Chief Transformation Office, where she worked with companies to drive fast time to value, optimize growth, and deliver innovation and business agility. She advised businesses on digital transformation and enterprise simplification, with an emphasis on employee experiences.

Before she joined ServiceNow in February 2021, Kelly served as a senior HR leader at Lowe’s. In this role, she led a comprehensive human resources transformation program—including the implementation of ServiceNow HR Service Delivery and Employee Workflows—for more than 300,000 employees. Throughout her career, she has led large-scale transformations in HR, risk, technology, audit, and operations at Lowe’s, Bank of America, and UPS.

Kelly graduated with a Bachelor of Science degree in education from Western Carolina University. Kelly and her husband Jeff live in North Myrtle Beach, South Carolina. She is a certified Six Sigma Black Belt.