Amy Lokey leads the global Experience team at ServiceNow – including Design, Research, Product Documentation and Operations. Her team’s mission is to create product experiences that people at work love. Amy leads the design and user experience across the entirety of ServiceNow’s products and platform. Amy additionally leads experience design for ServiceNow’s customer resources, including Impact and Customer Support. Amy was previously head of the global User Experience team for Google Workspace – Google's cloud-based applications for consumers, education and enterprise, including Gmail, Drive, Chat, Docs and Calendar. Prior to Google, Amy was head of User Experience for LinkedIn, across all consumer and enterprise solutions. Amy helped grow LinkedIn’s business and product platform from startup, through IPO, to one of the largest tech company acquisitions by Microsoft.