Rob Muro
Director of Digital Customer Experience
As Senior Director of Digital Customer Experiences at ServiceNow, Rob is an expert at delivering innovative customer experience solutions on the Now Platform to drive growth, value, and productivity across lines of business. He and his team focus on seamless design to improve customer satisfaction and process automation to increase end user productivity. With more than 15 years building best in-class digital experiences at Fortune 100 companies, Rob is passionate about reimagining service with purpose. He embraces a people-first mindset that specializes in collaborative digital innovation.
Conference Sessions
10 total
K24
Now on Now: Using GenAI and Now Assist for customer support
SES3398
K24
Now on Now: Using GenAI and Now Assist for Customer Support
SES5104
K23
Now on Now: How we saved $167M and 1.2M hours via enterprise-wide self-service
SES1516-K23
K25
360 Exchange: How to successfully implement and roll out Customer Service Management
SES3177
K25
Now on Now: Leveraging AI agents for smarter customer support - start NOW! #2
MTS3660
K25
Now on Now: Leveraging AI agents for smarter customer support - start NOW!
MTS3652
K25
Now on Now: Amplifying employee & customer support with AI-powered self-service
SES2431
K25
Now on Now: Putting AI to work for customer support engineers
SES2404
Recent News
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(bright music) (uplifting music) - Hello, everyone, good evening, good afternoon, good morning to everyone around the world. Really excited to share our story today, Now on Now, how we are transfor...
Video
Now on Now: Transforming our customer & employee experience with AI
Unknown
·
over 2 years
SD
Now on Now: Using GenAI and Now Assist for customer support
Unknown
·
over 2 years
players.brightcove.net
Now on Now: Using GenAI and Now Assist for Customer Support
Unknown
·
over 2 years
players.brightcove.net
Now on Now: How we saved $167M and 1.2M hours via enterprise-wide self-service
Unknown
·
over 3 years
AF
players.brightcove.net