Sessions
4863 sessions, 88 canceled
Huntington Bank transforms operations; improves eWire process across branches
<p>Huntington Bank used ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> Financial Service Operations capabilities to transform the branch wire request process which resulted in driving value through an enhanced colleague and customer experience; driving efficiency and productivity improvements through automation and integrations; and increased visibility into the eWire process across all areas of the bank via dashboards, analytics and performance monitoring. In this session, learn how Huntington Bank was able to effectively justify, plan and build business solutions enabled by the power and flexibility of ServiceNow FSO.</p>
Revolutionizing ExxonMobil's external connections' cybersecurity assessment process
<p>As business needs, technology and threat landscapes evolve, so must cybersecurity tools and processes to protect assets and data. ExxonMobil's journey began with an Access database and an admin emailing customers annually to check if connections were still needed. This became an a huge challenge that went through endless cycles of break/fix and customization. Next, the company moved to a platform where it could have workflows, approvals, integration and visibility for customers to see their data. Finally, ServiceNow® developers configured order guides, flows, tasks and GRC to revamp our cybersecurity program.</p>
360 Exchange: Mastering GRC: Strategies for Successful Deployment and Adoption
Dive into the realm of Governance, Risk, and Compliance implementation and roll out strategies with this informative session. This discussion provides a platform for getting your questions answered, an outlet to discuss challenges, and a venue to hear success stories from other organizations. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Now on Now: Discover the future of coding developer potential with GenAI
<p>Happy and productive developers are critical to delivering enterprise-grade software. At ServiceNow®, we offer a great developer experience by focusing on three things: enable, simplify, and equip. Join this session to learn how we empower our developers with ServiceNow Now Assist and Now LLM. With these powerful tools, our developers write scripts quickly with AI-generated code suggestions based on developer prompts and large language models — with a 38% code acceptance rate. Learn how to get started with Now Assist to improve developer efficiency — and reduce cost and complexity for the enterprise.</p>
Now on Now: How to get started with Citizen Development
<p>Suppose you're interested in helping your employees solve problems and collaborate on solutions using the ServiceNow<span style="font-size: 11.0pt;">®</span> platform. In that case, learn how to can start small with No-Code Apps, move on to Low Code with App Engine Studio, and manage our Citizen Developer program through best practices.</p>
Infusing design into your ServiceNow teams
<p>Get practical tips and examples for how to add design to your ServiceNow capabilities. Understand different team types, where design starts, and how it can integrate into your development lifecycle.</p>
How to transform your IT service management with a remote-first approach
IT departments are not only faced with the need to cut incident resolution times and costs, but also having to do so with a much more mobile and distributed workforce. Learn how customers are adopting a remote-first approach to their service desk and transforming their ITSM processes with ServiceNow® and TeamViewer’s remote support solutions. With deep insights into the root cause and continual process improvement, customers are able to modernize their IT service processes while enhancing endpoint security, improving the employee experience and achieving significant efficiencies and ROI.
Realize value faster with ServiceNow Impact
<p>Learn how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Impact accelerates time to value on the Now Platform®—by combining expert coaching, personalized insights and recommendations, peer benchmarking, technical support, and curated content—all delivered in a personalized digital experience.</p>
How to accelerate ServiceNow adoption
<p>Understand your <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> capabilities with the Impact Capability Map and Product Adoption Roadmap. Gain insights into ServiceNow products and capabilities to enable strategic planning for maximum impact.</p>
How AWS and ServiceNow are helping customers use Generative AI to support future technology.
<p>In a fast changing world where generative AI holds immense potential and requires careful safeguarding, it is more important than ever for organizations to stay focused on solving business priorities. Organizations need a modern data and AI strategy in order to innovate rapidly with generative AI at scale. This session will provide an overview of use cases for generative AI; the approach to mobilizing and scaling business value; how to think holistically about data and AI; and considerations for technology, people, process, and mindset.</p>
Now on Now: Turning AI governance risk into reward with the AI Control Tower
<p>The race to establish AI rules and regulatory frameworks continues. Do you have the visibility and controls needed to meet the requirements of policymakers and corporate governance? Enter the AI Control Tower. Join this session and learn how ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> used our Now Platform® to develop this end-to-end solution to review all AI models and success metrics across the enterprise. Don't lose sleep over sensitive data used in your AI models. Discover how to successfully manage and govern assets across the breadth of your enterprise with AI Control Tower.</p>
Now on Now: GenAI and C-suite Dashboards
<p>Can your execs view newsfeeds that display real-time OKR performance on mobile? Between meetings, can they see exactly what's happening with their operations, at a glance? Can they get answers from a virtual agent using simple English language interactions? At ServiceNow®, our execs would answer yes, yes, and yes to all three questions! In this session, we'll show you how we've equipped our C-suite with the critical business insights they need to make decisions that matter across every department. See first-hand how the Now Platform®, Platform Analytics, and GenAI work better together.</p>
Should you jump on the GenAI bandwagon now? It depends
<p>There's no debate about the value upside of GenAI - but is it the best investment right now? Join AI expert, Prabz Saimbhi, for an interactive discussion that may quell the pressure you're feeling to adopt GenAI. In short, Prabz will discuss other AI formats, including predictive intelligence, along with lesser-known prerequisites for generating interim business value while you continue to pursue your GenAI aspirations. Come with your questions - and leave with a logical POV on AI!</p>
Get faster ROI: Why AI is as much about experience as productivity
<p>Forget ROI, think ROX: Radical Customer Experience. Join this session as the presenters smash conventional notions and unlock the true potential of AI in ServiceNow<span style="font-size: 11.0pt;">®</span>. It's not just about efficiency, it's about transforming experiences that wow customers and drive exponential value. Learn real-world applications, innovative frameworks, and strategies for leveraging AI to enhance customer interaction, anticipate needs, and empower employees for unparalleled service.</p>
Proven AI protocols for optimizing the total experience
<p>If you're serious about putting AI to work, this roundtable is for you. Dave Wright, Chief Innovation Officer at ServiceNow®, will be joined by fellow AI experts at Thirdera and Cognizant to discuss how AI is optimizing growth, satisfaction, and continuous improvement. This is an opportunity to engage in a more in-depth dialog on solving common challenges and exploring the lesser-known capabilities of AI including emotional intelligence. Guided by practical insights stemming from real use case evidence, you'll discover how AI-driven transformation is no longer just a hypothetical.</p>
Embrace the LAZY - automate sophisticated reports & WOW nagging stakeholders
Float down the lazy river of automated ServiceNow® operational reporting! VividCharts offers in-platform slide decks and dashboards that refresh with live data, featuring expanded chart libraries and executive-ready aesthetic control. Learn how to accelerate the adoption of ServiceNow instance by drawing users back to the platform for better KPI visibility. Whether you’re a builder looking to get time back or an executive stakeholder who needs decision-driving information at a moment’s notice - experience the power of ServiceNow by serving up stunning data visualizations with VividCharts.
The transformational impact of wearable and augmented reality technologies
<p>As the world becomes more digitally connected, wearable, virtual and augmented reality technologies are quickly becoming an exciting part of our work lives. This Think Big session delves into the transformative impact of the metaverse and wearable devices, exploring not only their practical applications but also the ethical implications surrounding human transparency in an interconnected world, as well as how enterprises can broadly adopt wearable technologies while maintaining governance, control and compliance measures as well as cost effectiveness. Additionally, the session will touch on the gamification of infrastructure management, aiming to make it both informative and engaging, especially as the generational makeup of companies and customer bases evolve.</p>
IoT and GenAI accelerate value in retail
<p>A sneak-peek on how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> has re-platformed G2K's industry leading GenAI/IoT capabilities to accelerate value in retail and what industries and use cases will be next. Align video surveillance footage and IoT sensor data to context provided via the CMDB to parse the data noise to find actionable events for the ServiceNow platform to automate tasks/workflows and playbooks.</p>
Powerful integrated risk management with ServiceNow
<p>Risk management is a critical aspect of organizational success, and in today’s dynamic business landscape, it’s essential to have a comprehensive approach that integrates risk assessment, mitigation, and compliance. The ServiceNow® platform offers a powerful solution for achieving just that. Whether you’re a business leader, security professional, or IT expert, this event provides valuable insights into leveraging ServiceNow’s IRM capabilities.</p>
Zero Touch Mobility GPT: Powering next-gen device management with GenAI & NOW
<p>Experience the future of mobile device management with cutting-edge Generative AI. Discover how organizations are leveraging natural language conversations and omni-channel interfaces, coupled with hyper automation, to streamline support processes and drive productivity. Join this session for an exploration of AI-powered, device-agnostic use cases facilitated by Samsung SDS’s Zero Touch Mobility HAM-embedded scoped application. Learn how these innovative solutions address pressing support issues while optimizing costs and enhancing user experience. Embrace the evolution of mobile device support.</p>
How about driving transformation for disputes processes with ServiceNow and Visa
<p>There are a number of opportunities for driving transformation in the Disputes and Chargeback process. Lack of self serve tools leads to a complex dispute process with little transparency for the end customer. Volume surges and fraud attacks lead to increased losses and regulatory misses. Genpact has identified several opportunities to address these and other common challenges in the end to end disputes process. This session will focus on how a financial institution can leverage <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Disputes Management, built with Visa technology to drive improved productivity, regulatory compliance and customer experience.</p>
Empowering mobile-first transformation with Zero Touch Mobility & ServiceNow
<p>In an ever-evolving digital realm, Gen Z and augmented workers are shaping a Mobile Device Centric future. Explore the challenges of pivoting to Mobile First and how the Now Platform® and Samsung SDS's Zero Touch Mobility HAM-embedded app tackle them, driving productivity and cost savings. Join us to uncover transformative solutions for thriving in the mobile landscape.</p>
Enhancing mobile field work globally with Zero Touch Mobility
<p>A global outreach organization, managing a global volunteer force of 75,000 in over 100 countries, transitioned from BYOD to corporate-owned mobile devices to tackle connectivity challenges. Adopting Zero Touch Mobility (ZTM) streamlined device management from procurement to disposal, addressing inefficiencies in its manual, 18-step device process for 30,000 annual onboards. This move enhanced operational efficiency, ensuring volunteers stay focused on their mission. It elevated volunteer engagement and mission efficacy globally, marking a pivotal step in digital transformation.</p>
Distributed source code-driven development and deployment across your team
Join us to help shape our thinking on parallellizing your team workflow in developing applications and managing source code: from a new feature branch through automated prod deployments and everything in between! See a demo of an on-instance cloud development environment for developing Node.js-like scoped applications in JavaScript/TypeScript, building and deploying those applications, and trunk-based development in git source control. Ask us anything and share your thoughts with us to help craft the future of developing applications on the Now Platform!
Transformation of service desk operations by using ServiceNow agent chat
<p>Infosys collaborated with Cummins to revolutionize service desk operations by replacing existing agent chat tool with a ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> agent chat feature. By incorporating dynamic wait time calculation, auto routing based on language, skills and rollover criteria, queue manager functionality, and viewing restrictions based on agent discretion, the efficiency of service delivery enhanced significantly. Integration with Teams to streamline communication while utilizing automation features and dynamic translation have improved user interaction enabling cost reduction and enhanced productivity.</p>
Why ServiceNow applications need high-value financial data
<p>While ServiceNow® is rich in operational data, on its own it doesn’t provide the depth of financial information required by IT and finance leaders to effectively make timely decisions. In this session, learn how high-value financial data in ServiceNow improves decision making, increases the value of ServiceNow to all stakeholders and delivers faster time to value. Most importantly, discover how to bring high-value financial data to ServiceNow instance and make it available across ServiceNow applications including SPM, APM, ITOM and more.</p>
Explore TCS industry solutions and best practices on ServiceNow
<p>Ask the professionals about how TCS' innovative offerings, powered by ServiceNow®, are revolutionizing enterprise transformation. Join us to explore agile business solutions tailored for diverse industry verticals and enterprise functions, designed to propel your transformation journey forward. Gain insights into adopting industry best practices, empowering your organization to gain a competitive edge in today's dynamic landscape.</p>
Now on Now: How are we ensuring security, privacy, and compliance using GenAI
<p>Attend this demo to learn best security, privacy, and compliance practices as intelligence permeates day-to-day activities. </p>
Utilities Connections Management
Coforge Connections Management Solution for Water bodies leverages CSM and FSM features for managing water and wastewater connection requests from home & commercial property owners & architects. This is a unified solution with integration to technologies like Maps, Payment gateways, CTI and Street works to automate complex processes. The solution provides: Unique portal curated for Utility customers to raise requests Process Automation Design and Playbook provides better UI for agents using LCNC functionality. Real-time dashboard that provides insights on requests, installations, and cases.
Accelerate value with low code app modernization
<p>Still running the enterprise on old school applications? Today’s innovations happen on low code. Discover how modernizing applications with ServiceNow® low code can unlock greater efficiency, agility, scalability, and increase speed – while enabling the newest capabilities around gen AI – so you can become a formidable force in your industry. #Partner Innovation Zone</p>
How CommonSpirit Health uses ServiceNow Impact to accelerate the adoption of SPM
Learn how CommonSpirit uses ServiceNow® Impact to increase and accelerate the adoption of their ServiceNow investments. Join this session to hear about how CommonSpirit is leveraging advisory sessions and accelerators to drive outcomes and execute faster.
How New York City Health + Hospitals uses ServiceNow Impact to drive change
Learn how ServiceNow® Impact helped New York City Health + Hospitals establish an executive governance board, which gives them a platform for key players to have their voices heard. With the use of accelerators and advisory sessions, it was able to assess areas of improvement in existing processes and quickly lay the groundwork for new features. After beginning to use Impact, the company rolled out Service Operations Workspace, AI Search, and now have a Virtual Agent pilot in production.
Proof that human-centered design results in a better experience
<p>Join this session to learn why a people-first design approach really matters. This session will specifically focus on client outcomes to highlight how this unique methodology adds value compared to traditional UX implementations. Not only will you see how your peers are creating a unified workforce via personalized communications, AI-powered capabilities, and intuitive global navigation; but, more importantly, you'll see how they're measuring the value of their UX investments via cost reductions, request automation, and adoption.</p>
Optimize technology spend and mitigate risk with SPM, APM and ITAM
Every organization has an optimization or rationalization initiative to reduce their cost and minimize their risk, the challenge is to identify what to optimize and then deliver on those decisions. In this session, We’ll explore how both enterprise architects and enterprise asset managers can use ServiceNow Strategic Portfolio Management, Application Portfolio Management, and IT Asset Management on a single platform to optimize technology spend and mitigate risk.
How to plan your Gen AI initiative with SPM
From enhancing creativity to optimizing efficiency, the promise of generative AI is captivating decision-makers across industries. To ensure generative AI initiatives fulfill their potential to create substantial value, having a robust planning tool is crucial. Come join us to discover how Strategic Portfolio Management (SPM) can be utilized (and why it's essential!) to establish a solid strategy for prioritizing, managing, executing, and monitoring the value generated by your Generative AI efforts.
Learn how to unlock the value of ServiceNow on the Microsoft Cloud in a live Q&A
The possibilities are endless when you bring your ServiceNow® together with the Microsoft Cloud. Join the upcoming live session to learn how you can benefit from tighter integrations between ServiceNow and Microsoft – like powering productivity with Now Assist and M365! After a brief presentation, we’ll open the floor for a Q&A with a ServiceNow expert. Take a deeper dive into opportunities to use capabilities like generative AI to streamline workflows, enable smarter experiences, and ultimately drive greater value for your organization.
Operational Resilience
<p>ANZ Bank is rolling out an extensive risk program empowered by ServiceNow®'s enterprise risk module. Join this session to hear how ServiceNow is empowering ANZ Bank to get operational resilience with CPS230. See a real time end-to-end view of the Bank's services and controls that support customer services including an integrated view of ANZ Bank's risk posture across multiple risk themes and controls which feed on live technology components in the system as key health indicators. </p>
Simplify sourcing and procurement requests with ServiceNow
Welcome to our hands-on lab dedicated to mastering the intake process with the Sourcing and Procurement Operations product! In this session, we'll guide you through the essential steps for creating procurement cases, sourcing requests, and purchase requisitions. Whether you're new to our platform or seeking to enhance your skills, join us for an interactive journey that will empower you to efficiently navigate and utilize these crucial functionalities.
Streamline the work of procurement with Sourcing and Procurement Operations
<p>Make it easier for employees to request the goods and services needed to get their jobs done with ServiceNow® Sourcing and Procurement Operations. Learn how to increase spend under management to save money and achieve procurement goals. Understand how to streamline procurement request and purchase order creation to make it easier for employees to follow the process. See how to utilize capabilities of the Now Platform® – from workspaces to workflows - to make it easier for procurement professionals to make better decisions, faster.</p>
Transforming Procurement with GenAI
<p>Transforming Procurement with GenAI.</p>
Transforming Procurement with GenAI
<p>Transforming Procurement with GenAI.</p>
Now on Now: Empower a connected employee experience with one platform
<p>Imagine a world where we truly serve our employees — and where our functions deliver services to our people when, where, and how they are ready to receive them. What a human-centered world this would be! Meet MyServiceNow: the one place for all employees to get what they need for every role. In this session, we'll share how ServiceNow® is using our technology to boost creativity and productivity, strengthen culture, and grow employee skill sets. Learn how leveraging the platform that integrates GenAI and machine learning helps our employees do their jobs — and downright delights them.</p>
Now on Now: Get started with an AI enabled connected experience for employees
<p>See how <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span>is using AI and a hyper-personalization in portal and mobile to elevate the employee experience.</p>
Reimagining and accelerating the service life cycle as a TechCo
<p>Discover Prodapt’s unique offering with <span style="font-size: 11.0pt;">ServiceNow® </span> for automating the end-to-end service lifecycle from rollout to management, with cutting-edge product, service and resource models. Our TechCo Toolkit accelerates OSS transformation by automating service provisioning, providing deeper observability, and improving inventory accuracy.</p>
Banking Spotlight: How Truist balances innovation and regulatory compliance
<p>In today's banking landscape, Business Transformation accelerates growth and heightens the importance of achieving regulatory compliance. Truist has embraced this philosophy throughout its evolution, from successfully navigating the complexities of a major merger to becoming a top 10 commercial bank. Join Laurén Robbins To, VP, Financial Services Industry Go-To-Market at ServiceNow®, and Truist’s Beth Johnson, EVP, Enterprise Technology to learn how Truist fosters a culture of innovation across key business areas, while continuously strengthening their regulatory compliance program.</p>
The messy middle: Navigating the mundane parts of your ITSM transformation
You are excited about a new solution that will help you increase productivity and improve agent and employee experiences. You wish you could jump in and start implementing it, but you are facing many processes and stakeholders - from procurement, to risk and security, to staffing, and more. Join this facilitated roundtable discussion to share your challenges, ideas and solutions with peers and experts, and leave with a renewed energy for managing the complexities of your ITSM transformation.
Improve outdated legacy tools with ServiceNow: Leveraging AI and automation
Service management transformation is a complex and challenging process that requires a holistic and systemic approach to address the organizational issues and barriers that may arise. In this session, learn how to use Kyndryl Services and ServiceNow® AI and automation capabilities in transforming service management in the organizations like yours. Hear from real-world examples of other leading organizations that have successfully leveraged Kyndryl to optimize its IT operations, reduce costs, improve quality and enhance user experience.
Experience mapping for non-UXers
<p>Interested in understanding and improving the experience for end users but don't have the resources to conduct a formal journey mapping research project? Learn how to leverage existing knowledge about end users to surface insights into user journeys, pain points, and opportunities for improvement. Gain practical skills to help craft exceptional user experiences and provide measurable business value.</p>
Unveiling Insights! Exclusive Peek Inside the ServiceNow Community
<p>Discover the insights unearthed from the 2024 Annual ServiceNow® survey, a comprehensive exploration into the state of our ServiceNow Community. Delve into the investigation of industry benchmarks, team composition, career trajectories, tool utilization, and skill sets. Through thorough analysis of responses spanning a diverse spectrum of Now Platform® users, gain valuable insights into the prevailing trends, challenges, and opportunities within the dynamic tech landscape. Don't miss this session as we unpack the implications of these findings for individual developers, teams, and organizations navigating the ever-evolving realm of software development.</p>
Now on Now: The Multi-LLM Enterprise: A Symphony of Specialized Skills
<p>As organizations increasingly adopt artificial intelligence (AI) technologies, the utilization of LLMs has emerged as a powerful tool for revolutionizing workflows and decision-making processes. The future enterprise won't rely on a single LLM. Instead, it will likely leverage a suite of specialized LLMs, each chosen for its ability to tackle a specific task. This symphony of models will require careful orchestration, but the rewards will be immense – increased efficiency, improved decision-making, and a new era of data-driven innovation. Future of enterprise automation lies in Large Action Models (LAMs). These next-generation AI models combine the power of LLMs with the ability to execute tasks in the real world. Join us for an insight discussion where we share some of the experiments we are doing internally and that will spur some thought provoking conversation.</p>
