Jeanette is a Sr Staff UX Researcher focused on improving ServiceNow's Developer Experiences. She has two decades of experience leading research and research operations teams at IBM, Pendo, and LexisNexis. She's worked at large enterprise companies, startups, nonprofits, and government. Jeanette's is passionate about unlocking insights from triangulating across qualitative and quantitative data to drive empathy, product strategy, and ultimately impact... for her team, her organization, and for her customers.