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Brian Macallister

Brian Macallister

Sr Dir, Outbound Product Mgmt

ServiceNow Inc.

Brian has spent the last 28 years in the Financial Services software industry, with primary focuses in: Banking, Investment Management, and Insurance and Wealth Management. He has dedicated the last seven years at ServiceNow, where he has been working with FS organizations to modernize operations and improve customer service. Prior to joining ServiceNow, he worked at Pega Systems, Ledgex Systems, Fidelity, Thomson Financial (Reuters) and Charles River Development.

Conference Sessions

6 total
K26

Build an AI-Powered Case Triage Agent for Financial Services

LAB8119

K26

Banking and Insurance CRM Roadmap: Agentic AI for the customer experience

SES8203

K24

Unlock new standards with Customer Case Management and BPM

SES1549

K24

Financial Services Keynote: Game-changers for frictionless CX in the AI age

KEY2953

Watch

K25

Innovate to elevate: Tech-savvy dispute solutions for post-purchase excellence

SPN2406

K25

Industry Keynote: Financial Services

KEY2549

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