Brian Macallister
Sr Dir, Outbound Product Mgmt
Brian has spent the last 28 years in the Financial Services software industry, with primary focuses in: Banking, Investment Management, and Insurance and Wealth Management. He has dedicated the last seven years at ServiceNow, where he has been working with FS organizations to modernize operations and improve customer service. Prior to joining ServiceNow, he worked at Pega Systems, Ledgex Systems, Fidelity, Thomson Financial (Reuters) and Charles River Development.
Conference Sessions
6 total
K26
Build an AI-Powered Case Triage Agent for Financial Services
LAB8119
K26
Banking and Insurance CRM Roadmap: Agentic AI for the customer experience
SES8203
K24
Unlock new standards with Customer Case Management and BPM
SES1549
K25
Innovate to elevate: Tech-savvy dispute solutions for post-purchase excellence
SPN2406
K25
Industry Keynote: Financial Services
KEY2549
Recent News
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Financial Services Keynote: Game-changers for frictionless CX in the AI age
Unknown
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over 2 years
players.brightcove.net
Unlock new standards with Customer Case Management and BPM
Unknown
·
over 2 years
players.brightcove.net
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