Victor Chen
Sr Principal Outbound Product Manager
Victor is from Los Angeles and now resides in Northern California. He started at ServiceNow as a product manager on the Mobile Platform and now enables customers and colleagues on Virtual Agent and Generative AI. He received his MBA at the University of Michigan and enjoys cheering for his (national champions!) Wolverines.
Conference Sessions
17 total
K26
Enable Multi Agent Integrations With Now Assist AI Agents and A2A
CCE6106
K26
How to Build a Chatbot Integration With the Virtual Agent
CCE6143
K26
Build an AI Conversational Experience With Your Own Widgets and Interactive View
CCL7884
K24
How to build a chatbot integration with the Virtual Agent
CCE1100
K24
360 Exchange:Maximizing Gen AI Power Virtual Agent, Employee Center & Now Assist
SES2892
K24
Build generative AI-powered workflows with the GAI Controller
CCL1033
K24
Build conversational self-service with Now Assist in Virtual Agent
LAB2047
K23
Lab: Virtual Agent 201: Level up your Virtual Agent with advanced capabilities
LAB1584-K23
K23
Lab: Virtual Agent 101: Automate issue resolution with an intelligent chatbot
LAB1569-K23
K23
Roundtable: Tips and leading practices for Virtual Agent implementation and deployment
SES2537-K23
K23
Ask the Experts: Integrating ChatGPT and OpenAI into ServiceNow
CCE2394-K23
K26
Build an AI Agent That Can Reason and Take Action to Automate Your Organization
CCL6102
K25
Revolutionizing Conversational AI: Virtual Agent with AI Agents
SES2722
K25
How to build a chatbot integration with the Virtual Agent
CCE1052
K25
360 Exchange: Explore Agentic AI use cases for employee self-service with the Virtual Agent
SES3554
K25
Build AI Agents that plan, reason, and automate your workflows
LAB2496
K25
Build an AI Agent that can reason and take action to automate your organization
CCL1054
Recent News
View all
_AI Agents available for end-users in Now Assist in Virtual Agent. Now LLM as an orchestrator option. And more!_
The latest enhancements to AI Agents enables use in Now Assist in Virtual Agent for...
Enhancements for AI Agents in Yokohama Patch 3/Xanadu Patch 9
New article articles in ServiceNow Community
·
over 1 year
www.servicenow.com
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_AI Agents available for end-users in Now Assist in Virtual Agent. Now LLM as an orchestrator option. And more!_
The latest enhancements to AI Agents enables use in Now Assist in Virtual Agent for...
AI Agents enhancements in Yokohama Patch 3/Xanadu Patch 9
New article articles in ServiceNow Community
·
over 1 year
www.servicenow.com
cache
_A more dynamic chat experience is now available with Virtual Agent!_
Enhanced chat is the new conversational experience that includes a dynamic, movable, and resizable chat window, allowing users...
Enhanced chat experience for Virtual Agent now available
New article articles in ServiceNow Community
·
over 1 year
www.servicenow.com
cache
_A more dynamic chat experience is now available with Virtual Agent!_
_Enhanced chat_ is the new conversational experience that includes a dynamic, movable, and resizable chat window, allowing use...
Enhanced chat experiences for Virtual Agent available in Yokohama Patch 3/Xanadu Patch 9
New article articles in ServiceNow Community
·
over 1 year
www.servicenow.com
cache
Updated as of Yokohama Patch 1
AI Agent tools are essential to bringing your AI Agents from intelligence to action. See below for tips on how to optimize the usage of AI Agent tools. You can fami...
AI Agent tools – Getting the most out of your agentic workflow
New article articles in ServiceNow Community
·
over 1 year
www.servicenow.com
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