Asif Masud
Director, Product Management, ITSM
Asif Masud is a Sr Principal Product Manager for Now Assist for ITSM. He has over 17 years of professional experience working in Data, Analytics, and Artificial Intelligence. He has his MBA from the University of California, Berkeley - Haas School of Business, where he focused on Product Management and Advanced Innovation. He's spent the last 5 years building ITSM products powered by Artificial Intelligence.
Conference Sessions
12 total
K26
Demo - Zero-Touch IT Support: AI Specialists, Self-Service, and DEX
SES7083
K24
360 Exchange:Maximizing Gen AI Power Virtual Agent, Employee Center & Now Assist
SES2892
K24
360 Exchange: Getting Started with Now Assist, GenAI Experiences
SES2890
K24
Transform the IT Service Management experience with GenAI
LAB1522
K24
Now Assist for ITSM (powered by GenAI)
SES3168
K24
Customer Panel: Gen AI early adopters using Now Assist for ITSM
SES1500
K24
Building your strategy and business case for Now Assist for ITSM
SES1501
K25
360 Exchange: ITSM core implementation: Customer insights into success, challenges, and value
SES3191
K25
360 Exchange: ITSM core implementation: Customer insights into success, challenges, and value
SES3548
K25
How USI is increasing productivity and efficiency with AI Agents for ITSM
SES2687
K25
How Juniper drives employee experience and productivity with Now Assist for ITSM
SES2645
K25
AI Agents for IT Service Management (ITSM)
SES3256
Recent News
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Transform the IT Service Management experience with GenAI
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over 2 years
players.brightcove.net
Building your strategy and business case for Now Assist for ITSM
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over 2 years
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360 Exchange:Maximizing Gen AI Power Virtual Agent, Employee Center & Now Assist
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over 2 years
MD
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Customer Panel: Gen AI early adopters using Now Assist for ITSM
Unknown
·
over 2 years
DW
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players.brightcove.net