ServiceNow Developer and System Administrator for USI Insurance Services with a background in IT support and training. My journey with ServiceNow began when I merged my experience as a former member of USI’s Service Desk with a strong interest in ServiceNow development. This led to the creation and support of the Service Operations Workspace currently used by USI’s Service Desk team. As a current member of the ServiceNow development team, I have continued this work creating automation and optimization processes for the entire IT organization at USI.