Sessions
4863 sessions, 88 canceled
Simplifying the complex: Use Playbook variants to implement dynamic workflows
Business processes can be complex, but automating them doesn't have to be! Join us to learn how Playbook variants empower organizations to digitize even the most complex processes on ServiceNow's intelligent platform.
Uncovering insights with Process Mining: Optimize and automate your workflows
In this hands-on lab, explore how Process Mining in ServiceNow can be used to analyze, optimize, and automate business processes by leveraging data from your existing workflows. Process Mining provides a visual and data-driven approach to understanding how your processes truly operate, uncovering bottlenecks, inefficiencies, and opportunities for automation. Learn how to capture process data, analyze flow patterns, and derive actionable insights to enhance productivity and streamline business operations.
Unlock your Analytics Superpowers with technical dashboards
Learn how to supercharge your Platform Analytics dashboards and accelerate data-driven decision making in your organization. Discover best practices and techniques for creating powerful, interactive technical dashboards. In this session, we’ll guide you through building custom visualizations and filters while implementing effective technical dashboards in Platform Analytics.
Unraveling the Workflow Automation Suite: A 360° exploration of intelligent tool
In this immersive lab, explore every layer of ServiceNow’s workflow automation suite and gain a 360° view of how each product empowers users to build smarter workflows. Start with Workflow Studio/Flow Designer to construct workflows with subflows, actions, and templates. Use Flow Generation’s GenAI capabilities to auto-generate workflows. Integrate logic with Decision Management and bring workflows to life with Conversational Flows.Visually design workflows using Image to Playbook and Image to Flow.
AI Agent admin experience
ServiceNow’s AI Agents orchestrate work around your organization. Learn about our new Admin Console and improved configuration experience. Get hands on experience configuring in the Admin Console and testing use cases to automate key processes in your organization.
Boost your automation knowledge: Unlock the power of RPA Work Queues and skills!
Join us for an engaging lab session designed to unlock the potential of ServiceNow RPA Work Queues! Explore how work queues streamline automation, enabling efficient task management and prioritization. Learn about ServiceNow RPA Hub's auto-retry logic mechanisms handle failures gracefully without manual intervention. This hands-on experience will equip you with the knowledge to boost productivity. Don’t miss this chance—sign up now!
BotCraft 101: From text to action—Building robots with Now Assist
Unlock the potential of robotic automation in this engaging lab! Join us for BotCraft 101, where you’ll leverage the Now Assist Text to RPA feature to create your first automated robot. Learn how to start with automatically generated workflows and enhance them with custom logic and error handling. We’ll guide you through best practices for refining your robotic processes and ensuring seamless integration with ServiceNow. Note: A laptop with remote desktop connectivity is required for this session.
Modern ServiceNow App Development: build and convert apps in the ServiceNow IDE
Together, we’ll build a fully functional app from scratch using Fluent, ServiceNow’s Domain-Specific Language, defining everything—Business Rules, Tables, Columns, and more entirely as code. You’ll see first-hand how the IDE accelerates app development, from creation to deployment, with streamlined workflows. We’ll walk through converting an existing scoped app into Fluent within the IDE, showcasing how code-driven development can enhance flexibility and efficiency. Don’t miss this opportunity to take your development skills to the next level and transform how you build on ServiceNow!
Builder track - The low code path part 1
On this intermediate path of the Builder Track, you are enticed deeper into the art of app development as you progress into the role of Studio Samurai. Through the new ServiceNow Studio, you’ll wield a variety of low-code tools to craft complex applications to best prepare your team for the challenges that lie ahead in the world of digital innovation. The lab focuses on learning how to navigate Studio to accelerate development, create and manage custom applications, and automate away the mundane from the processes moving forward. And did I mention, we're sprinkling in some NowAssist highlights as well!
Builder track - The low code path part 2
On this final, most advanced path of the Builder Track, you’ll step into the role of Studio Shogun, armed with the full might of ServiceNow Studio to bring the power of AI and automation to your applications. You will learn how to craft secure applications that leverage legacy data to build proactive reports and elevate the niche aspects of your app to achieve the highest potential, helped along with Now Assist's latest features!
Builder track - The no code path
In this entry-level path of Builder Track, you will embrace the spirit of the No-Code Ninja. Using Creator Studio, you’ll learn how to combine your business intelligence with ServiceNow’s no-code development environment to swiftly and deftly create service request applications. This lab will prove to you that no code is needed to wield great power on ServiceNow, no matter if you’re creating forms, programming automations, or managing data!
Conquering Playbook activity UIs: Build delightful experiences in UI Builder
Go beyond the out-of-box activity experiences within Playbook and learn how you can leverage UI Builder to build dynamic UIs that update in real-time in response to a flow.
Mastering Decision Tables: The Secret to Smarter Flows!
Your workflows might struggle to keep up in a world where business decisions move at lightning speed. Discover the game-changing potential of Decision Tables in this lab. Learn to eliminate complex if-else constructs, make data changes without disrupting your flows, and simplify data-driven logic management. Get a sneak peek into what the future holds. Don't miss this opportunity to revolutionize your workflows with decisions.
Automate smarter: Use decision tables in flows, playbooks, and scripts
Unlock the power of Decision Tables in ServiceNow to streamline workflows, automate decision-making, and enhance scripting efficiency. This hands-on lab will guide you through implementing Decision Tables in Flows, Playbooks, and custom scripts, enabling dynamic rule evaluations and reducing complexity in business logic. Learn how to configure, test, and integrate Decision Tables to drive consistency and automation across your ServiceNow environment. Perfect for developers and administrators looking to optimize process logic with low-code solutions.
Elevate customer experience while improving store operations with Retail industry products
In this hands-on lab, explore how ServiceNow’s Retail & Hospitality solutions—Retail Service Management (RSM) and Retail Operations (RO)—enhance the retail experience. Empower store associates, deliver excellent customer service, and provide end-to-end visibility from headquarters to stores. Learn to set up the retail data model with location hierarchy and access controls. Discover how to use the retail portal and new multi-location case features for task management, driving transformation across your retail organization.
Improve MTTR with Now Assist Skill Kit
Use the Now Assist Skill Kit and Data Kit to generate custom skills. The Knowledge Review skill reviews KB Articles and suggests improvements for accuracy, clarity, and usability. The Suggested Knowledge skill proposes augmenting or creating new articles at incident/case closure based on resolution notes. The Just-In-Time Knowledge skill offers troubleshooting suggestions by parsing similar cases, incidents, and articles. By the end of this lab, participants will gain hands-on experience in designing and deploying AI-driven skills.
Launch fast, adapt quickly, and remain agile with Public Sector Digital Services
Join this interactive lab to learn how Public Sector Digital Services and the Now Platform empower public sector customers to deliver on their missions. Participants will leverage ServiceNow tools in conjunction with Public Sector Digital Services to develop a full end-to-end mission process. Learn how to modify a mission-focused playbook and produce actionable recommendations that can be used by internal and external stakeholders.
Workflow Studio: One-stop workflow automation hub empowered with AI
Back by popular demand, the highly rated K24 lab session is here with fresh insights and hands-on exercises! Dive into Workflow Studio to build powerful Playbooks, Flows, Decision Tables, and Triggers in a unified, all-in-one solution. Explore seamless integration with Flow Designer, Playbook Designer, Decision Builder, and the new Trigger Designer, powered by Now Assist for real-time support and GenAI for rapid automation. Collaborate with ease, leverage actionable insights from customizable dashboards. Don’t miss this chance to supercharge your automation skills with Workflow Studio!
ServiceNow’s new Flow debugger: Simplify complex flow troubleshooting
Struggling to debug complex flows? Join us to explore how ServiceNow’s Flow Debugger can make troubleshooting easier and more efficient. You’ll discover practical tips and best practices like setting breakpoints, stepping through subflows, using conditional breakpoints, and leveraging AI for error summarization. Whether you're a developer or admin, you’ll walk away with the knowledge you need to debug large and complex flows quickly and confidently. Key Takeaways: Best practices for debugging flows Debugging complex flows with practical tips AI error troubleshooting recommendations
Master your workflow: Hands-on lab with Now Assist for Creator
Unlock the full potential of Now Assist for Creator! This lab offers you the chance to actively engage with the latest AI features. Discover how skills like App, Flow and Form generation can streamline your development process and explore additional cutting-edge tools like automatic test generation and app summarization. Whether you're an experienced developer or just starting out, this session will equip you with the skills to make developing more intuitive and efficient. Join us to master your workflow and develop smarter, not harder!
Accelerate case resolution and HR productivity with AI Agents
Discover how AI agents can streamline case resolution, supercharge HR operations, and deliver more personalized employee experiences. In this lab, you’ll learn practical steps for automating repetitive tasks to providing real-time answers for employee inquiries. Dive into hands-on exercises that demonstrate how to reduce resolution times, increase efficiency, and align HR services with strategic business goals. Walk away equipped to build AI-powered experiences that give your organization a competitive edge in a rapidly evolving workplace.
Boost IT agent productivity & employee experience with AI Agents
Deploy AI agents for IT Service Management to drive productivity across your organization. In this hands-on lab, discover how AI agents: * Increase employee self-service and productivity by using conversational sub-flows to automate routine service requests and immediate employee support through natural language. * Boost agent productivity by automating tasks and recommending resolutions. * Enhance service resilience by automating the creation of comprehensive change plans, minimizing risks, and ensuring seamless execution.
Smooth tech, smart work: Enhancing your employee experience with DEX
In today's rapidly evolving technology landscape, end users continue to face sub-par digital experiences. IT departments are perceived as reactive and usually lack the end user's perspective. This negatively impacts productivity and employee satisfaction, which in turn affects customer and business goals. In this lab, discover how Digital End-User Experience (DEX) leverages endpoint data, workflows, engagement layers and organizational context - all in a single platform to measure and improve end-user experience and productivity helping digital workplace teams become proactive..
Deploy your own AI agent development team
Developing on the Now Platform has always been easy, but what if it could be almost completely autonomous? In this session, hear how ServiceNow AI Agents can work together to supercharge your development workflows by acting on their own to accomplish your development objectives. Learn how to configure Generative AI Skills using the Now Assist Skill Kit, equip AI Agents with these skills and other Platform tooling, and activate them for use within your lab instance. Experience the AI agent revolution first-hand as we configure our own AI Agent Development Team.
Proactive platform health: Prevent issues before they happen
Take control of your platform health with a proactive approach powered by ServiceNow Impact. In this session, you’ll learn how to anticipate, detect, and prevent platform issues before they impact users. Discover how to proactively scan for technical debt, identify risks early, and enhance confidence with early detection—ensuring issues are caught before they reach production. Gain visibility into real-time metrics and known issues, maintaining optimal system health and uptime. See how custom alerts can empower teams to detect and resolve potential disruptions before they escalate.
Achieve Strategic Portfolio excellence: Leverage SPM & Now Assist for SPM
Is your organization ready for the shift? By 2026, 70% of large enterprises will centralize change management through ePMOs and transformation management offices. How will you adapt? In this hands-on lab, learn to achieve strategic portfolio excellence with ServiceNow’s Strategic Portfolio Management (SPM). Leverage SPM and Now Assist for SPM, powered by Gen AI, to enhance visibility, track progress, and optimize investments. Gain practical experience with road mapping, demand management, and resource allocation to prioritize high-impact initiatives and unlock greater business value.
Data Privacy 101
What you don’t know can in fact hurt you! Learn how to protect hidden data from misuse in this hands-on lab. You'll explore how Data Discovery and Data Anonymization leverage AI to classify and secure sensitive information in real-time. Gain practical experience implementing security controls on the Now Platform to ensure data stays protected in lower environments and in AI models. Walk away with the knowledge to safeguard your enterprise while harnessing the power of AI!
How to use Process Mining to identify process improvement opportunities
Process mining is revolutionizing the way we understand how efficiently our organization is operating. ServiceNow's Process Mining automates the process of x-raying your workflows to show you where there are opportunities to make process improvements that will drive lasting business value. In this lab you will learn everything you need to know to get started with Process Mining when you get back to work. We'll cover how to use the Analyst Workbench to interact with process data and identify improvement opportunities as well as create your first two Process Mining projects.
Learning Lab: Accelerate business automation with ServiceNow + AI
Not your typical lab! This session focuses on identifying high-impact use cases ripe for automation, helping you think like an innovator and problem-solver. You’ll learn how to spot real business opportunities, then craft them into automation-ready use cases. Plus, you’ll get hands-on time with ServiceNow's low-code and AI platform to bring your ideas to life and go from idea to app in minutes. No prerequisites—just curiosity. Perfect for both business and technology innovators alike. Join us and learn to unlock the potential of AI for process automation and build your future world of work!
Learning Lab: Reduce costs and mitigate risk with Software Asset Management
Embark on an immersive hands-on lab experience where you'll dive into ServiceNow Software Asset Management and uncover the dynamic features of the Software Asset Workspace. Discover how these tools can elevate the employee experience, enhance productivity, cut software expenses, and fortify cybersecurity—all centered around the efficiency of workflow automation. Engage in interactive activities and practical scenarios to hone your skills in minimizing software costs and mitigating risks within your organization. Plus, get an exclusive look at the AI technologies shaping the future of SAM.
Learning Lab: Optimize employee experiences & drive efficiency with AI solutions
Join us for an interactive Learning Lab to explore how ServiceNow’s AI-driven employee workflows and data-driven insights can solve real-world challenges. Engage in hands-on exercises to optimize employee services and increase productivity.
Learning Lab: Unlock value with CMDB data foundations
In an AI-driven world, a robust data foundation (CMDB) is key to understanding the relationships and interdependencies across IT. It provides the visibility needed to optimize operations, mitigate risks, and drive innovation. This lab session provides attendees with outcomes that can be achieved with a robust CMDB aligned with the Common Service Data Model (CSDM) and the tools to build and maintain it. Attendees will learn how to leverage the CMDB as a cornerstone of digital transformation, enabling outcomes such as faster incident resolution, improved change management, and many more.
Reduce costs and mitigate risk with Hardware Asset Management
In this hands-on lab experience you'll dive into ServiceNow Hardware Asset Management and explore the dynamic features of the Hardware Asset Workspace. Discover how these tools can help you elevate the employee experience, enhance productivity, cut hardware expenses, and mitigate risks—all centered around the efficiency of workflow automation. Through interactive activities and real-world scenarios, gain practical skills to lower hardware costs and mitigate risks within your organization. Plus, get an exclusive look at the AI technologies shaping the future of HAM.
Optimize Enterprise Architecture with ServiceNow EA to reduce tech costs & Risks
Is your organization prepared for the shift? By 2027, 60% of enterprise architecture teams will centralize legacy management across IT and business processes. In this lab, explore ServiceNow’s Enterprise Architecture (EA) tools, including Now Assist for EA powered by GenAI. Learn to manage business portfolios, rationalize applications, and visualize enterprise models. Use the Enterprise Architecture (EA) Workspace to assess risks, review timelines, and identify impacted applications. Leverage data-driven insights to initiate projects, mitigate risks, and uncover rationalization opportunities.
Enhancing Security Operations with Gen AI & AI Agents
Join this hands-on lab to dive deeper into the intersection of Security Incident Response and AI. In this new era- cybersecurity teams must confidently embrace the adoption of Generative and Agentic AI to drive business success. In this session you will learn how to increase analyst productivity levels and create a more efficient and effective SOC team using ServiceNow's Now Assist and Agentic AI solutions.
Start your journey to move to the new Platform Analytics experience
Learn how to transition seamlessly from classic Reporting to the new Platform Analytics experience. This session provides a comprehensive walkthrough of the migration process, including preparation steps, key considerations, and best practices to ensure a smooth transition. Whether you’re planning your migration or exploring the benefits of the new platform, this session has everything you need to succeed.
Automate order, fulfillment and sales processes with Sales & Order Management
Organizations need to optimize their lead-to-cash lifecycle, including pricing, quote generation, order management, order fulfillment, through to service and renewals. With ServiceNow Sales and Order Management organizations can launch products faster, accelerate and boost revenue, and deliver a unified customer journey. Join ServiceNow experts in an interactive session including hands-on exercises to learn all about how to set up Sales and Order Management for your unique needs.
Balancing AI Innovation and Risk: Hands-on
As AI adoption accelerates across the enterprise, organizations must balance the urgency of developing and implementing AI solutions with the complexity and potential risks associated with AI within their organization. Join us in a hands-on lab where we will explore how to setup and use the AI Control Tower in concert with Now Assist Guardian and Data Privacy for Now Assist to effectively manage and mitigate risks associated with the adoption of AI in your organization, discover valuable insights about your AI asset estate, and set yourself up for success with AI Agents.
Build AI Agents that plan, reason, and automate your workflows
Enhance your team’s productivity with AI agents that orchestrate workflows, skills, and actions across your business. Learn how to activate prebuilt ServiceNow AI Agents and create custom agents tailored to your needs with minimal code.
Application deployment: Advanced configuration of pipelines in AEMC
With the latest release of AEMC there is new functionality that allows further configuration of the pipeline to update approval groups, decision tables for different environments, review automated testing results and add change requests to ensure appropriate governance. Join this lab on how to get the AEMC pipeline configured for a more mature environment.
Workflow Data Fabric: Building intelligent integrations and AI Agents with GenAI
Discover how Generative AI transforms workflow integration and automation. In this hands-on lab, you'll learn to: 1) Build a custom Integration Hub spoke using the GenAI Now Assist for Spoke Generation. 2) Convert your spoke into conversational spoke for seamless user interactions. 3) Design, deploy, and integrate AI agents for your custom spokes to supercharge your workflows. By the end of this session, you'll have the tools to unlock smarter, faster automations and revolutionize how work gets done.
Trailblazers in Tech: Inspiring Journeys of Female Leaders
In a rapidly evolving tech landscape, women’s contributions are transforming industries and driving innovation. This Lead Boldly session celebrates the achievements of women in technology, from breaking barriers to leading groundbreaking projects. We will explore the importance of fostering equality, ensuring everyone has the opportunity to thrive. By championing fair pay and equal opportunities for promotion, we build stronger teams and create more impactful solutions. Join me in discussing how we can champion equity and build a future where everyone succeeds together. All are welcome, seating is first come, first served.
Immersive Showcase: Exploring skills intelligence through virtual reality
Experience the power of Skills Intelligence in a fully immersive virtual reality showcase. This Lead Boildly session highlights how technology enables data-driven conversations about employee skills, optimizing workforce potential and resource allocation. Discover how immersive experiences can transform talent management, providing managers and employees with deeper insights for smarter, more effective decision-making.
Generative AI for ServiceNow application development
Unlock the future of ServiceNow application development with Generative AI. Dive deep into a world where AI-driven experiences seamlessly integrate with the Now Platform, accelerating and improving app development. From rapidly generating prototypes to fine-tuning intricate application features, discover how Generative AI can revolutionize the way you design, develop, and deploy applications on ServiceNow.
Build an AI Agent that can reason and take action to automate your organization
ServiceNow's AI Agents are designed to work side by side with your experts, autonomously in the background, handling tasks, and executing processes. Learn how to build an advanced AI agent that automates decision-making and action for your organization.
Mastering AI governance to accelerate AI outcomes
In the fast-paced world of AI, ensuring robust governance is crucial to unlocking AI outcomes in the enterprise. Join us in this session as we delve into how organizations can align any AI with business goals, streamline implementation workflows, measure real impact, and enforce compliance—all from a single platform. Gain insights into how to build trust to achieve velocity at scale, establish proactive guardrails, and accelerate value delivery while managing risk. Whether you’re an emerging AI Center of Excellence or a seasoned Technology veteran, learn strategies to master AI governance and lead your organization into the future of intelligent innovation.
Partner Perspective: Putting AI to work with Workflow Data Fabric
Get ready to be inspired as leading data and analytics providers partnering to shape our Workflow Data Fabric solutions discuss data trends in the AI era. These aren’t just trends— they’re signals of where the industry is heading. You’ll hear about the customer benefits of secure data access and how we are partnering beyond connectivity into areas like joint analytics applications and more! Moderated by Vijay Kotu, ServiceNow Chief Data and Analytics Officer, this panel is your ticket to bold insights and industry-shaping connections. Don’t miss this must-attend event.
Quick start your cloud journey (Automate your cloud AWS, Azure, Google and more)
Want to learn about how you can automate all your cloud provisioning, governance, visibility using the ServiceNow Platform capabilities including Integration Hub and Flow Designer native spokes? In this session, learn the real-world use cases for cloud automation and how platform can automate them and act as a single pane of glass to frontend all your cloud needs including public and private cloud. We will talk about native Platform features, ITOM (Discovery and Cloud Accelerate) and real-world use-case and something cool we have built for customers.
Are you smarter than a Jr. developer?
Test your problem-solving skills against developers at all levels! In this session, attendees will tackle the same use case, regardless of experience. Collaborate on approaches, build part of an app, and compete in a Kahoot quiz to see who comes out on top. Gain insights on improving your development process, and learn how to think like a top developer—all in a fun, interactive format.
Innovate, Inspire, Lead: How to Utilize Best Practices and Lessons Learned from AI-Driven Leadership in the Middle East
Join an exclusive fireside chat with tech leaders from the UAE, Saudi Arabia, and ServiceNow to explore how both governments are investing billions in AI, unlocking major growth opportunities for governments and their citizens. Panelists include Combiz Abdolrahimi and Casey Coleman from ServiceNow, Dr. Mishari Almishari of Saudi Arabia’s National Information Center, and H.E. Nadia Ali Al Thaibani from Abu Dhabi’s Department of Government Enablement. Learn how these leaders are driving digital transformation and shaping the future of AI in government.
