Sessions
4863 sessions, 88 canceled
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Transform finance and supply chain with AI agents
Join Kirsten Loegering, head of product for Finance and Supply Chain Workflows, to learn how we're putting the ServiceNow AI platform for business transformation to use across procurement, finance, and supply chain processes. Hear how customers eliminate manual work and deploy easy-to-use processes that orchestrate work across teams. You'll also get a preview of key new innovations that will save you money and simplify work within the finance department.
A View from Washington, D.C.: A Fireside Chat with Former Chief of Staff to the President of the United States Mick Mulvaney
Join us for an exclusive fireside chat featuring Combiz Abdolrahimi, ServiceNow's Vice President and Global Head of Government Affairs and Public Policy, and Mick Mulvaney, former Member of Congress, Special Representative to Northern Ireland, Director of the Office of Management and Budget, and White House Chief of Staff. Secure your place to gain an insider’s perspective on how the current U.S. Administration may impact regulations, technology, artificial intelligence, and digital transformation.
Revolutionizing Pfizer’s Fleet Management with automation and insights
Discover how IBM transformed a manual, month-long Fleet Management process into an automated solution. By centralizing data and introducing a vendor portal, the system automates quarterly data consolidation, validation, and reporting—saving time and eliminating errors. Vendors manage uploads with error handling, while the Fleet team oversees approvals easily. With seamless Snowflake integration, approved data flows directly into reporting systems, providing real-time visibility and actionable insights. Join us to learn how this approach drives efficiency and smarter decisions.
Turn words into action with the art of Prompt Engineering
Dive into the fascinating world of prompt engineering and discover how it acts as the vital bridge between user intentions and AI capabilities. In this lab, we will use the Now Assist Skill Kit to build custom prompts as we explore why even the most advanced AI models can fall short without precise and thoughtful prompting.
Speakeasy customer panel: Getting out from under legacy HR tools to drive organization-wide efficiency
In this unique, interactive experience, a panel of your peers will have an open and honest discussion about why they chose to switch from a legacy HR-centric application to ServiceNow. Speakeasy panelists will cover a range of topics, including implementation, lessons learned, quantifiable business benefits, innovation opportunities, how they're optimizing their investment in ServiceNow, lessons learned, and more. This informal session will not be recorded or broadcast, so don’t miss your opportunity to attend.
Speakeasy customer panel: What to do when you outgrow your ITSM tool
In this unique, interactive experience, a panel of your peers will have an open and honest discussion about why they chose to switch from a legacy ITSM and ITOM application to ServiceNow. Speakeasy panelists will cover a range of topics, including implementation, lessons learned, quantifiable business benefits, innovation opportunities, how they're optimizing their investment in ServiceNow, and more. This informal session will not be recorded or broadcast, so don’t miss your opportunity to attend.
Lead Boldly: Light the Path! Power Panel Luncheon
Authentic leadership is a powerful force for change, shaping workplaces and inspiring future generations of women leaders. This dynamic panel discussion brings together trailblazing women who have embraced authenticity in their leadership journeys to drive impact, foster inclusivity, and empower others. Panelists will share personal stories, lessons learned, and strategies for navigating challenges while staying true to their values. Together, we will explore how authenticity fuels mentorship, sponsorship, and the creation of pathways for emerging leaders. Attendees will leave with actionable insights on how to lead with purpose, uplift others, and create a legacy that lights the way for the next generation of women leaders. _Lunch will be served from 11:30am-12:00pm, the panel discussion will take place from 12:00pm- 12:45pm. Please note select 'save my seat' to reserve your seat at the luncheon, seating is limited. The meal is not prepared in a nut-free facility. Vegan meals will be made available, upon request._
ServiceNow University: Best practices to create your team’s training roadmap
Research shows that skilling your teams is a key driver of digital transformation success. Learn how ServiceNow University empowers you to prioritize, track, and address skill gaps, leading to a three-year ROI from your training investment of over 500%. In this session, customers will discover the complete range of resources and tools provided by ServiceNow University, including access to a personalized online training planner for your team.
Designing user experiences powered by Workflow Data Fabric
Curious how Workflow Data Fabric can transform your processes? This interactive workshop puts you in the driver’s seat. Our team of specialists, who have been immersed in Workflow Data Fabric since its launch, will guide your through collaborative process design exercises that showcase its performance potential. By sampling real-world use cases, you’ll see how Workflow Data Fabric integrates data, empowers AI agents, and streamlines operations, giving you the tools to drive efficiency and innovation in your organization.
You & I Builder Live: Live!
Get ready for a rollercoaster of UI Builder madness in the second ever LIVE "You & I Builder Live" session! Join Travis and Maria as they embark on a quest to make things work in UI Builder - no promises, just pure live action! Expect memes, fun, and a dash of chaos as we navigate the UI landscape. Will it work? Who knows! But one thing's for sure, it's going to be a wild ride - Buckle up!
Unlocking the new UI builder features - components, presets, and controllers
UI Builder has added a trio of new capabilities that work hand in hand together to unlock the power of ServiceNow front ends. This class covers components, presets, and controllers, brand new capabilities in UI Builder a ties them all together.
Building a killer UI builder experience
Join us for an immersive lab session where you'll learn to build a killer custom application using UI Builder. This hands-on workshop will guide you through the intricacies of the new component building capability, introduce you to the ins and outs of responsive authoring, and showcase the new events mapping features. By the end of this session, you'll have the skills and knowledge to create a robust and responsive solution that stands out. Don't miss this opportunity to elevate your development game and bring your ideas to life!
Ask the Experts: Custom Component Building
Join us for an interactive Ask the Experts session focused on all things Custom Component Building! This is your chance to connect with top industry professionals and get answers to your burning questions. Whether you're looking to deepen your understanding, solve specific challenges, or explore advanced features, our experts are here to help. Bring your questions, ideas, and curiosity, and leave with valuable insights and practical solutions. Don't miss this opportunity to learn from the best and enhance your Custom Component Building skills!
Ask the Experts: Theming and Accessibility
Join us for an interactive Ask the Experts session focused on all things Theming and Accessibility! This is your chance to connect with top industry professionals and get answers to your burning questions. Whether you're looking to deepen your understanding, solve specific challenges, or explore advanced features, our experts are here to help. Bring your questions, ideas, and curiosity, and leave with valuable insights and practical solutions. Don't miss this opportunity to learn from the best and enhance your Theming and Accessibility skills!
Ask the Experts: UI Builder
Join us for an interactive Ask the Experts session focused on all things UI Builder! This is your chance to connect with top industry professionals and get answers to your burning questions. Whether you're looking to deepen your understanding, solve specific challenges, or explore advanced features, our experts are here to help. Bring your questions, ideas, and curiosity, and leave with valuable insights and practical solutions. Don't miss this opportunity to learn from the best and enhance your UI Builder skills!
Lead Boldly: The Career Playbook
As more women step into leadership roles across industries, understanding the journey from early career stages to executive leadership is essential. This panel discussion brings together accomplished women leaders to share insights, challenges, and strategies for navigating career growth. This session will explore key topics such as building confidence, finding mentors, overcoming obstacles, and seizing leadership opportunities. Attendees will gain practical advice, inspiration, and actionable steps to accelerate their professional growth and develop a strong leadership foundation. Whether you are just starting or looking to take the next step, this conversation will equip you with the tools and mindset needed for long-term success.
Customer Success roadmap: Maximize the full power of the Platform
Discover how ServiceNow Impact, our Customer Success product powered by AI agents and human expertise, is helping organizations maximize the full power of the AI platform for business transformation. This roadmap session will explore what's coming for Customer Success and show how Impact provides customers with the support and expertise they need to get to value fast.
Amadeus' Customer Support Transformation:Leveraging ServiceNowCSM for Excellence
Join us to explore how Amadeus leveraged ServiceNow CSM to transform its customer support landscape, driving operational efficiency, harmonizing support processes and delivering exceptional experiences. Amadeus elevated their customer support experience by consolidating customer support tools into single platform - **_ServiceNow CSM_**, brought in industry best practices with outside-in innovation. Discover how the partnership between LTIMindtree & Amadeus established a benchmark for elevating the customer support with seamless collaboration and integrations with ITSM
Performance tuning Stream Connect to scale your business operations
Learn various techniques for tuning your Stream Connect implementation to achieve your business needs. Maximize the performance and learn how to: \* Stream large amounts of data to more efficiently power your workflows, bringing near real time data to deliver all of your business needs. \* Deliver large amounts of ServiceNow data to data lakes for critical reporting purposes. \* Minimize the impact on instance performance by feeding data to your business operations more efficiently. You will walk away with easy to use tools and techniques to make Stream Connect effectively power your business.
Application rationalization with ServiceNow - driving efficiency & AI enablement
As government efficiency mandates cost reduction and regulatory scrutiny, both public and private sectors must look to optimize their IT landscapes. This knowledge exchange will explore how ServiceNow Enterprise Architecture enables application rationalization to streamline operations, reduce technical debt, and enhance compliance. Join our discussion to learn how to leverage ServiceNow's Application Portfolio Management (APM) to assess, consolidate, and modernize applications—creating a solid foundation for AI-driven automation and decision-making.
Stream Connect Alerting - proactively monitor your Stream Connect integrations
Give your Stream Connect admins the ability to proactively monitor their Stream Connect integrations, alert key team members when issues arise, and take actions to minimize disruption. You will learn how to configure, tune, and track Stream Connect related alerts for Consuming/Producing messages, processing messages, replicating messages to your local Kafka and more. After this session, you will be confident that you and your admins are actively aware of the health of your Stream Connect integrations.
Secure your instance
Stay on top of best practices in instance security, performance, and user experience using Instance Scan.
Generative AI: Enhancing enterprise workflows with ServiceNow and Amazon Bedrock
ServiceNow has integrated the Now Assist Skill Kit with Amazon Bedrock to help customers build generative AI applications and enable enterprises to create custom AI skills tailored to their unique business requirements. In this session, learn how to build custom skills that will leverage third party LLMs, such as Anthropic’s Claude, with ease through the use of our new Integration Hub spoke for Amazon Bedrock. And, use this newly created custom Gen AI skill for personalized customer case response by using data-driven personalized emails shaped by customer sentiment.
AI alphabet soup
Are you confused about ServiceNow's AI offerings and how they can help you? Join this session to learn about our tools and what use cases apply to each.
Instance scan
It's a bird, it's a plane, it's instance scan to the rescue. Learn how this unsung super hero can help you monitor your instances and proactively resolve issues.
Enhancing incident response and performance analysis with Log Export Service
Join us for an engaging session focused on the Log Export Service. We'll demo how Log Export Service can enhance your incident response, inform performance analysis, and track user adoption. This is your opportunity to meet with the experts, who can guide you on best practices for utilizing Log Export Service effectively. Don't miss this chance to leverage your questions into actionable insights!
Transforming core business services with Employee Center Pro
This hands-on lab will dive into the transformative power of Employee Center Pro as the front-end experience for all core business processes. Through a series of guided click-through experiences, you'll discover how Employee Center Pro leverages the power of AI to drive self-service and solve complex multi-departmental challenges across HR, Finance, Procurement, Workplace, and IT.
Get more value with ITSM, ITOM, and AI Agents best practices and strategies
Autonomous IT- The Service Operations lab is a hands-on experience to optimize your ITSM and ITOM deployment, including new AI Agent capabilities. Learn best practices, innovative workflows, and automation strategies that enhance service delivery, operational efficiency, and resilience. You’ll gain insights into how ITSM and ITOM work together to create a proactive, data-driven approach to service operations. Areas covered include ITSM processes such as incident, problem, change, and request management and integrating ITOM capabilities like event management, discovery, and AIOps.
Predictive, Generative, or Agentic AI? Find the right fit
Join Prabz Saimbhi, Director of Strategy & Innovation at Thirdera, a Cognizant company, and Praveen Challa, Global Head of ServiceNow at Cognizant, for a small-group discussion on aligning AI types with business needs. This session will focus on when to use Predictive, Generative, or Agentic AI - and importantly, when not to. Bring your use cases and leave with clear direction on the right AI capabilities and ServiceNow solutions for your goals.
360 Exchange: CMDB and CSDM: Deliver exceptional AI outcomes with a trusted data foundation
Ignite informed decision-making on the Now Platform with the Common Services Data Model (CSDM) and Configuration Management Database (CMDB). Learn proven strategies for successful CMDB implementation, including establishing a robust foundation, tailoring the CSDM, and maximizing benefits by driving adoption. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
The future of work: AI, usability & workforce productivity
The workforce is evolving, and so are the tools that empower it. As AI reshapes productivity, forward-thinking leaders must ensure their solutions support the diverse ways employees work. From neurodivergent professionals to those with varying abilities, ServiceNow’s usability-focused features are key to unlocking workforce potential. Come explore how organizations can harness AI to drive efficiency, then supercharge gains by creating a workplace that works for everyone.
One studio to rule them all: Unified development in ServiceNow Studio
Embark on a development journey in ServiceNow Studio to create the "Shire Rest and Relaxation Planner." This lab showcases the power of a unified developer experience, enabling seamless app development across multiple scopes and builders. Design an employee wellness app inspired by the tranquil Shire life, offering users the ability to schedule second breakfasts, plan walking challenges across Middle Earth, and form Fellowships to support wellness goals. Explore the new unified interface, where all development needs are integrated for a truly cohesive and engaging adventure.
Playbook questionnaires: Create guided experiences and add ad-hoc automations
Join this session to learn a whole new way to implement dynamic workflows! The questionnaire activity lets Playbook authors collect arbitrary data that can be used in decision branching to guide users through a decision tree. Combined with our new guided layout experience this feature offers a whole new paradigm for guided troubleshooters. You can also collect arbitrary data to pass along to existing automations reducing the need to create activity definitions. The possibilities are endless!
Protect your sensitive data with access controls
We’ll implement defense-in-depth to prevent unauthorized access to your sensitive records and fields. You’ll receive practical strategies that you can use immediately, as all the tools in this lab require no additional entitlements or licensing. This session will implement various access control features, Allow and Deny ACLs, Query ACLs, Related Record Access and Security Data Filters for protection, as well as routine review and auditing strategies using Access Analyzer.
