Customer focused, and ever seeking to be hungry and humble, Britta has enjoyed 14 years of leading ServiceNow customers in different capacities. First, working directly with customers, she led 150 successful ServiceNow implementations across different industries and products. She has also created popular leading practices content for the Customer Success Center. Now working on the ServiceNow community, she continues to wear her customer hat to provide relevant content such as a platform owner resource center and onboarding hub for new customers.