Mark Bodman
Sr. Product Manager
27 years in IT & product development & management at Dell, Troux, HP, Imaging Technology
Joined ServiceNow in November 2016, managed APM, now CMDB, CSDM
4 US patents; 10832201, 10785331, 10686647, 8635592
Conference Sessions
12 total
K26
Accelerating Enterprise Resilience at Gilead: Customer and CSDM Expert Perspectives
SES7451
K24
360 Exchange: Master CSDM and CMDB for better decision-making
SES2917
K24
Common Service Data Model
CCE1742
K24
Roundtable - Interactive discussions on building and maintaining a healthy CMDB
SES2981
K24
How CSDM empowers the full lifecycle of digital products and services
SES2037
K23
Panel: Creating a data model that supports the intersection of technology & business
SES1644-K23
K25
360 Exchange: Using CMDB Data Manager to establish a trusted data foundation
SES3189
K25
Introduction to CSDM modeling
LAB3541
K25
360 Exchange: How to grow ITSM's Digital Portfolio Management's value as your CMDB matures
SES3175
K25
CSDM V5 is now available, what’s new?
SES3504
K25
360 Exchange: CMDB and CSDM: Deliver exceptional AI outcomes with a trusted data foundation
SES3176
Recent News
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About This Document
This document contains 57 questions and answers from the APAC ITOM Office Hours session held on August 5, 2026.
Note: Answers were processed using AI tr...
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ITOM Office Hours Q&A August 2026 | APAC Session
New article articles in ServiceNow Community
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5 days
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Here's a hard truth: your AI agents don't actually understand your environment. They understand whatever your CMDB tells them, and if your data model can't represent a business capability, a techno...
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Autonomous IT Academy: The Data Model AI Can't Work Without - CSDM
ServiceNow Community
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24 days
Here's the thing about Autonomous IT: none of it works if your CMDB data is inacurate. AI agents can't escalate incidents when there's no ownership data. Automated change risk assessments cause out...
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Autonomous IT Academy: Fix Data Quality at the Source - CMDB Success Advisor + Dynamic IRE
ServiceNow Community
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3 months
ServiceNow Process Mining Academyの今回のセッションでは、CSDMにおけるProcess Miningに焦点を当てています。Process Mining プロダクトマネージャーのRozmin ParpiaとシニアプロダクトマネージャーのMark Bodmanが、CSDMとProcess Miningがそれにどのような良い影響を与えるかについて深く掘り下げます。...
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プロセス・マイニング・アカデミー #36 - CSDM向けプロセス・マイニング
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3 months
RP
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Happy new year everyone! Good news, we are going to be improving the documentation coverage for CSDM this year, coinciding with our release of CSDM V5.
To help our documentation team prioritize wh...
CSDM Documentation Feedback Survey Ask
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