About This Document   This document contains 57 questions and answers from the APAC ITOM Office Hours session held on August 5, 2026.   Note:  Answers were processed using AI tr...

Here's a hard truth: your AI agents don't actually understand your environment. They understand whatever your CMDB tells them, and if your data model can't represent a business capability, a techno...

Here's the thing about Autonomous IT: none of it works if your CMDB data is inacurate. AI agents can't escalate incidents when there's no ownership data. Automated change risk assessments cause out...

ServiceNow Process Mining Academyの今回のセッションでは、CSDMにおけるProcess Miningに焦点を当てています。Process Mining プロダクトマネージャーのRozmin ParpiaとシニアプロダクトマネージャーのMark Bodmanが、CSDMとProcess Miningがそれにどのような良い影響を与えるかについて深く掘り下げます。...

Happy new year everyone! Good news, we are going to be improving the documentation coverage for CSDM this year, coinciding with our release of CSDM V5. To help our documentation team prioritize wh...

Now available on YouTube is an overview and demos for what's new in our Data Foundations release in Xanadu and Q4\. Included in this session are the following topics: <https://youtu.be/4daG1TFDEbM...

CMDB Community Members, The Data Foundations team together with our Global Learning and Development team at ServiceNow, are developing a new CMDB Certification Exam and related training materials...

Many ServiceNow customers try to integrate their Enterprise Architecture tools with ServiceNow. However most find that the complexity of such an integration increases dramatically as EA practices m...

Hello CMDB community, We just posted [this short overview](https://youtu.be/oGR990x-pMQ) of what's new in our Utah family release for the CMDB, Service Graph Connectors and CSDM. Here is what's ...

In this session we discuss the how Digital Portfolio Management supports a Digital Product vision and CSDM. CSDM guidance provides customers an approach to manage the full lifecycle of their Digita...

This is an overview of all the new and updated features and functionality in the CMDB for the Tokyo release and Service Graph Connectors. Some of the items discussed are released in the store and m...