Sessions
4863 sessions, 88 canceled
The CreatorCon Hackathon: You’re Invited!
The sky's the limit at the CreatorCon Hackathon. Teams of all types go head-to-head in this one-night quest for fun, prizes, and glory. This is your opportunity to build apps that solve real world problems. Any and all backgrounds and skills are welcome! You + the ServiceNow platform = unlimited brilliance! Required in-person registration opens 2 hours prior to start.
Empower your admins: Simulate and secure with Access Simulator
Join our exclusive session and transform your approach to platform security. Here’s what you’ll gain: Getting Started: Master the art of simulating different user scenarios. Practical Insights: Learn to preview access changes and make informed decisions. Customization Tips: Discover how to tailor the simulator to your needs by enabling or disabling actions. This session is designed to boost your productivity, ensure precise access control, and maintain proper segregation of duties. Don’t miss this chance to enhance your capabilities and secure your platform like never before.
Dynamically search enterprise content with External Content Connectors
Finding the right information you need shouldn't be a challenge. With AI-powered search, enabled by our External Content Connectors, employees and AI agents can instantly access relevant content trapped in siloed enterprise systems like SharePoint and Confluence all from a single platform experience. By securely connecting your external content on our platform, you can break down silos and find the right information at the right moment. Join us to see exactly how AI-driven search can make your content more accessible and actionable.
Process and Task Mining strategy and roadmap
Process and Task Mining are transforming how organizations uncover inefficiencies and optimize workflows. In this session, we’ll explore the latest advancements in ServiceNow’s Process and Task Mining capabilities, outlining the strategic vision and roadmap that will drive the next wave of intelligent process optimization. You’ll gain insights into how these solutions provide deep visibility into end-to-end workflows, highlight automation opportunities, and measure the impact of process improvements.
How HDFC maximizes business outcomes with ServiceNow Impact
HDFC Bank’s journey with ServiceNow has gone beyond traditional implementations to deliver measurable business impact. Join this session to learn how HDFC Bank automated workflows and aligned IT goals with tangible outcomes, resulting in enhanced efficiency, better decision-making, and higher ROI using customer success offerings, including ServiceNow Impact.
Next-Gen application development governance
Explore cutting-edge governance features in App Engine Management Center. We'll demonstrate how GenAI-powered app summaries and best practice scans ensure consistent development standards. Plus, get a sneak peek at our roadmap for governing development in the age of AI. Join us to see how these tools can streamline your development process and improve app quality.
Powering AI-driven service transformation at Rolls-Royce
2024 has been a milestone year for AI-driven transformation at Rolls-Royce, leveraging GenAI and predictive intelligence within ServiceNow. Highlights include: Deflecting over 12,000 tickets with AI-driven self-service and contextual search. Reducing incidents by 40% through proactive problem management. Shifting 60% of interactions to digital channels. Reducing MTTR by 17% via automated workflows. Looking ahead: Simplified knowledge Management with GenAI. AI-driven governance and trust. Seamless tool integrations. Rolls-Royce is redefining IT services to enhance performance and resilience.
Strategic Vision and Roadmap for Risk, AI, & Sustainability
Join the ServiceNow Risk, Resilience & Sustainability product team as they unveil the latest roadmap that will transform how organizations leverage Integrated Risk Management (IRM), Business Continuity Management (BCM), Third-party Risk Management (TPRM), Privacy Management, and ESG Management (ESGM) for strategic outcomes. This session will explore recent innovations, like AI and AI governance enhancements, discuss future plans for the next release, and provide insights into our long-term vision to support you in implementing a comprehensive risk and AI strategy.
Product roadmap: What's new in Asset Management (ITAM and EAM)
IT and enterprise asset management are pivotal in optimizing service delivery, cost reduction, and risk mitigation - all of which are paramount concerns for today's C-level executives. Explore the latest advancements in ServiceNow Asset Management spanning software, hardware, cloud, and enterprise assets. Gain insights into the enhanced workflows and platform solutions that not only bolster strategic positioning and demonstrate value but also enhance user experience. Plus, get a preview of upcoming innovations and how AI agents are revolutionizing the way organizations manage their assets.
The essential "common knowledge" every SN admin, implementor, & developer needs
This session covers essential, often overlooked ServiceNow knowledge. Revisit fundamentals like "everything in ServiceNow is a record in a table," checking system properties before customizing, and using dictionary attributes and reference qualifiers. Learn how Flow Designer manages complex IF/THEN scenarios with decision tables and understand the "People do stuff to things" model. Ideal for new learners and experienced developers guiding others into Citizen Development.
T-Mobile empowers ITSM change management using data-driven approvals and risk
Managing change effectively is critical to maintaining organizational agility and achieving business goals. This session will showcase how T-Mobile utilizes ServiceNow’s Change Success Scores to revolutionize enterprise-wide change management. Learn how this data-driven approach provides actionable insights, minimizes risks, and ensures seamless transitions for both technical and non-technical teams. From real-life examples to best practices, this session will equip you with practical tools to foster a culture of continuous improvement and operational excellence.
Transforming IT Operations with ServiceNow at India’s largest private bank
HDFC Bank leverages the ServiceNow Platform to achieve operational efficiencies, enhance productivity, and improve satisfaction for over 200,000 employees. This session highlights the strategic implementation of ServiceNow ITSM, ITOM, and ITAM to streamline processes, optimize operations, and deliver superior experiences. Learn how tailored workflows, best practices, and effective adoption strategies enabled the bank to scale operations and achieve excellence through the right approach to implementation.
How Avalara realizes value with ServiceNow Impact and Now Assist
Avalara, a fast-growing technology company, is transforming employee experience and accelerating value with ServiceNow Impact and Now Assist. Learn how Impact helped fast-track its Now Assist implementation, streamlining service delivery for an improved end-user experience—achieving a 3.5x ROI on key outcomes.
We can model that! Demystifying ServiceNow's IRM Risk Assessment methodology
Life is a series of choices defined by risk and its assessment. Those who excel in evaluating risk gain an advantage, including in business. This session will teach you to model and adapt risk assessment frameworks within the SN IRM platform, establish data collection strategies, and transition from manual to automated factors. Practice rapid prototyping and debugging of risk-based RAMs to help stakeholders make better, data-driven decisions for any process.
What everyone in ServiceNow land needs to know at a minimum about CIs vs. assets
"Aren't they the same?" many ask. Short answer: "Um, actually, no. They differ fundamentally." This session is for everyone, HR and Customer Service included. You don't need to be in ITOM or ITSM to benefit. We'll cover primary relationships, distinctions, and explanations of asset and configuration management. We'll also discuss where to focus based on your needs and long-term strategies, and explore further avenues in both practices.
AI in action: Real-world stories with real-world results
From experimentation to achieving tangible and quantifiable results -- AI has taken the world by storm and sparked "aha" moments in all aspects of life. Join this Think Big session to hear from one cutting-edge leader as they share their transformative "aha" moment—when AI unlocked unexpected value and speed of results within their organization.
Enhancing healthcare revenue and patient outcomes through digital access and AI
Join healthcare industry leaders in this dynamic roundtable session as they share insights from their first-hand experiences and future endeavors on implementing ServiceNow to revolutionize care delivery, streamline operations, and provide exceptional employee experience. The panelists will discuss how they are addressing key challenges with onboarding, digital employee experience, AI adoption, and more. Experts from INRY and Cprime will facilitate the discussion and guide you on accelerating your healthcare transformation journey.
Acquisitive growth: Westlake’s IT foundation scales with the Now Platform
How can you gain scalable visibility in a complex IT environment? In this session, Westlake shares their journey with the Now Platform, showcasing how they expanded IT capabilities amid rapid growth through acquisition. We’ll discuss how ITOM enhances visibility with a centralized CMDB, how Virtual Agent is empowering employees through self-service, and how platform translation promotes inclusivity. The result? Improved employee experiences, and a streamlined service desk that allows agents, to focus on higher-value, more meaningful work. Join us to learn how to build a foundation for success!
Accelerate IT & security automation with ServiceNow + Tanium
Organizations are moving beyond Generative AI to Agentic AI. Tanium and ServiceNow are transforming IT and security operations with autonomous workflows that boost efficiency and accelerate outcomes. By integrating Tanium’s real-time data and ServiceNow’s AI-driven workflows, teams can resolve incidents in hours, not days, reduce risk, and drive confident automation. Join us to explore the future of autonomous IT and Security operations.
AI, automation, and the future of IT & security operations
IT and security teams are overwhelmed by fragmented tools, rising cyber threats, and slow, manual workflows. But AI and automation can transform IT and security from reactive to proactive, self-healing ecosystems. This talk explores how Tanium AEM and ServiceNow AI integrate real-time intelligence with AI-driven automation to accelerate incident resolution, enhance security, and simplify IT and security operations. Learn how enterprises are using AI-powered decision-making and predictive automation to work smarter, move faster, and stay secure.
AI & automation: Transforming Security, Compliance, and Risk Management
Security, risk, and compliance shouldn’t operate in silos. AI and automation are transforming how organizations create a single, real-time view of risk—where security insights drive compliance, and both compliance and security strengthens risk posture. Join this interactive roundtable to discuss how businesses are breaking down barriers, leveraging AI as a catalyst for change, and automating workflows to proactively manage risk. Walk away with strategies to create an integrated, adaptive integrated risk, security, and compliance program that evolves with our changing world.
AI for Accessibility: Creating Efficient and Accessible Workflows
Discover how ServiceNow's AI-powered accessibility tools, designed with WCAG standards in mind, foster inclusion and personalization. Learn how Development Manager Brad Steinberg empowers his team to roadmap and implement user-focused features. We'll demo Voice input for Now Assist, Text Adjust for customizable font and spacing, and theming for tailored branding experiences
Are you ready for Agentic AI and the API explosion?
With APIs fueling the AI era by enabling seamless data access, workflow integration, and autonomous decision-making, the resulting ‘API sprawl’ can overwhelm teams, create chaos, and introduce security risks. Join this knowledge exchange session with Boomi to discuss the challenges of modern API management and ways to ensure security, scalability, and governance while reducing complexity and sprawl. Together, let’s unlock the full potential of APIs for AI agents, data, and workflows to accelerate your organization’s growth and digital transformation.
Beyond automation: Transforming enterprise service with Now Assist & Gen AI
As enterprises embrace digital transformation, ServiceNow's Now Assist emerges as a game-changing AI capability that transcends traditional automation. Join us for an exclusive knowledge exchange session where industry leaders share their journey in leveraging Now Assist to transform service delivery. Through live demonstrations, customer spotlights, and interactive discussions, explore how organizations are achieving remarkable outcomes - from faster case resolution to reduced service costs.
Billing as a critical component to success in customer care and ordering
The integration of billing with Customer Relationship Management (CRM), Configure, Price, Quote (CPQ) systems, and ordering processes is a key factor in driving customer satisfaction, operational efficiency, and revenue growth. We will explore the vital role that billing plays in the seamless flow of information between CRM, CPQ, and sales/order management systems, highlighting how these interconnected processes support both customer success and business profitability.
Building trust through responsible AI: ServiceNow's commitment to AI safety
Interested in enabling GenAI in your organization? Concerned about issues such as privacy, trust, and hallucinations? Join us to discover how ServiceNow puts AI to work for people responsibly! You will learn how ServiceNow is minimizing risk for customers by embracing the principles of responsible AI throughout the AI product development lifecycle. Understand how our we incorporate responsible AI principles—human-centricity, respect for all, transparency, and accountability—and how this addresses customer concerns related to data security, residency, privacy, and more.
Enhancing Takeda’s ServiceNow experience: A Knowledge Exchange with GlideFast
Join Takeda and GlideFast Consulting for an engaging Knowledge Exchange Sponsor Session, where we will explore how Takeda’s continued investment in ServiceNow is driving innovation and operational excellence. We will discuss key successes, lessons learned, and strategic next steps for 2025 to further maximize the platform’s value. Don’t miss this opportunity to align on the future of ServiceNow at Takeda and explore the roadmap for continued success.
How Centene leveraged voice of the customer for Employee Center transformation
Learn how Centene and CDW partnered to deliver a transformational ServiceNow Employee Center by prioritizing the Voice of the Customer (VoC). Through focus groups, engagements and user advocacy, the team identified and delivered on key themes—simplicity, visibility, and reliability, through a VoC lens—resulting in a solution that meets employees’ needs while driving enterprise value. Takeaways include strategies for turning employees into advocates and ambassadors for enterprise-wide solutions, creating a ripple effect of positive engagement.
Inside the unified experience: A deep dive with Genesys and ServiceNow experts
Join our experts for an interactive roundtable to see how Genesys and ServiceNow are charting the path ahead for CXaaS (customer experience as a service). Go beyond the high-level overview and explore technical details, real-world applications, and strategic benefits of the new Unified Experience that are most relevant and important to your business. Whether you're looking to streamline workflows, enhance agent productivity, or improve service delivery, this session will provide the insights you need. Seating is limited, so arrive early to make sure you're part of the conversation!
Where Vision Meets Velocity: Showcasing the AI Pacesetters of 2025
The AI Pacesetter Innovation Awards celebrate organizations that have led the way putting ServiceNow AI to work by aligning to the Enterprise AI Maturity Index. Join the winners to hear their AI transformation vision and how they delivered extraordinary outcomes. Get practical insights into how they set up their AI project team, overcame challenges, and established effective governance. This panel interview offers an unparalleled opportunity to learn firsthand insights from AI Pacesetters who have produced extraordinary outcomes.
Revolutionizing Mobility with Agentic AI: Smarter, scalable automation
Traditional chatbots and self-service portals follow rigid scripts, limiting their ability to solve mobility issues without human help. Agentic AI changes the game by shifting from reactive to autonomous decision-making, adapting to real-time enterprise needs. These AI-driven agents manage the mobile device lifecycle, enhancing efficiency, scalability, and IT productivity. In a fragmented ecosystem, this intelligent automation provides the agility and control enterprises need to stay ahead.
Smarter Mobility Automation: Live discussion with Samsung SDS
Join us for a dynamic discussion on the challenges of the fragmented mobility ecosystem and how AI is reshaping device lifecycle management. We’ll explore the evolution of intelligent automation, its impact on efficiency, and what’s next for enterprises navigating complex mobility environments. Bring your questions—this is your chance to engage directly with Samsung SDS experts and gain actionable insights into the future of seamless, AI-powered mobility.
3CLogic: Transforming CX & EX with AI: The future of contact centers with ServiceNow
AI is set to transform contact centers, making them more personalized, efficient, and impactful. Join our expert panel to explore the latest ServiceNow AI capabilities and strategies to drive ROI, enhance customer and employee experiences, and stay ahead in 2025 and beyond. Learn actionable insights to optimize operations and unlock value—whether improving customer interactions or empowering your workforce. This session is a must for enterprise leaders shaping the future of their contact centers.
Unlocking business value: REST super transformation with Fujitsu & ServiceNow
REST Super, the 3rd largest pension fund in Australia by member numbers, has partnered with Fujitsu to implement a transformational ServiceNow program of work, streamlining workflows across risk management, HR, and asset management. This transformation improved decision-making, strengthened compliance, and empowered employees with smarter, automated processes. Key to this is Value Management and a partnership driven to understand and create value for REST and its 2M plus members. Join and engage on roundtables with other execs on the big topic of unlocking business value through ServiceNow!
Why your organization may not be ready for AI and what you can do about it
Join your peers along with industry experts to discuss the top challenges with AI initiatives. This group discussion will share real world experiences and challenges, along with best practices that can enable true AI-powered transformation. Topics to include: · Top threats to a successful AI program · Prerequisites and the importance of having a plan · The challenges with rushing for low hanging fruit · Managing the "noise" and staying outcome-focused Come share stories, ideas and listen in as we tackle real challenges from a practical perspective and discuss the keys to AI success.
Your plan and roadmap to mature data, workflow, and AI - Q&A session w/customers
A comprehensive plan for advancing data workflow and AI within an organization involves a multi-phased roadmap, focused on assessing current capabilities, prioritizing data quality improvements, streamlining workflows for automation, and implementing AI solutions tailored to specific business needs in a phased manner. Key components of this roadmap include data governance and adoption. Please join Kyndryl at Knowledge25 for this interactive session designed for sharing and learning about opportunities and challenges encountered during your AI journey.
Unpacking the Gen AI stack: Building blocks for innovation and scalability
Gen AI is transforming industries, but understanding its tech stack is key to unlocking its full potential. This Think Big session will dive into the critical layers of the GenAI ecosystem, including data preparation, models, infrastructure, application development, and governance. Experts will shed light on how organizations can navigate key challenges such as selecting the right models, managing infrastructure for scalability, integrating AI capabilities into existing workflows, ethical and responsible AI practices, offering actionable GenAI strategies that are reliable, equitable, and impactful.
Now on Now: Experience in action - unlock value faster with ServiceNow #2
Great experiences aren’t a luxury—they’re key to unlocking business value. In this session, we’ll show you how to transform work with ServiceNow by delivering consumer-grade experiences for employees and customers. Learn how to cut through backend complexity and design AI-powered, intuitive workflows. By building trust with users, anticipating their needs, and reducing cognitive load, you’ll drive adoption and free time for high-impact work. Whether your goal is efficiency, engagement, or innovation, this demo session will provide practical strategies to turn exceptional experiences into measurable business results.
Now on Now: Get started with Process Mining #2
Unlock the power of process mining to boost efficiency and optimization in your organization. In this demo session, we'll cover the high impact real-world use cases within ServiceNow, and show how to get started with process mining. Learn best practices for leveraging ServiceNow Process Mining to achieve your business goals and drive data-driven transformation.
Now on Now: Get stated with AI agents in HR #2
AI agents are revolutionizing HR at ServiceNow - accelerating employee request resolution for HR agents, reducing manual effort for HR business partners, and driving content management to ensure accurate up-to-date and easily accessible HR resources to drive self-service. Join to learn how our approach has applied AI agents to cater to different HR personas, delivering operational efficiencies so our HR teams can focus on strategic initiatives.
Now on Now: Getting started with App Engine, low-code, and no-code apps #2
Without COTS (commercial off the shelf) business apps, getting work done is almost impossible. But let's face it: even apps have gaps! Enter ServiceNow App Engine. Join our demo to learn more about how our low code/no code products are filling the app gaps and boosting productivity.
Now on Now: How to rapidly build portals, workflows, and workspaces using AI #2
Experience our live demo of our Now on Now Text-to-X capabilities, where we show you how anyone can rapidly build portals, workflows, and workspaces using natural language—no coding required. See firsthand how Text-to-X transforms ideas into reality in minutes, revolutionizing development with auto-code!
Now on Now: How we are responsibly using AI products across the enterprise
We don’t just build AI solutions; we use them to solve real problems inside our own enterprise. In this demo, we’ll share how we’re using Now Assist Guardian, our internal AI moderation service, and other tools, to ensure our generative and agentic AI experiences are safe, responsible, and enterprise ready.
Now on Now: How we configured MS Co-pilot & Now Assist to make work better #2
At ServiceNow we unified MS Copilot and ServiceNow's Now Assist into a single platform, allowing users to search the knowledge base, request service catalog items, and more. In this demo theater, we’ll demonstrate how we combined two GenAI assistants so you can give your users the same improved productivity and experiences.
Now on Now: How we measure AI agent value #2
AI’s value is not bound within functional silos. Instead, AI can drive an enterprise-wide transformation that requires new thinking around how to measure its impact. At ServiceNow, we measure AI’s impact by calculating the value of its overall boost to productivity. We call this our AI value framework. We calculate the financial impact of AI by converting usage data of time saved into dollar values and, where needed, use reasonable and defensible assumptions. Join us for a demo session to unlock the AI value framework.
Now on Now: How we’re bringing external data, like from SharePoint, to AI Search #2
AI Search breaks through boundaries, helping users discover precise information with unprecedented speed and quality. In this discussion, we'll explore how integrating external data sources enhances AI Search results, delivering a more comprehensive and powerful search experience tailored to users’ specific needs.
Now on Now: Leveraging AI agents for smarter customer support - start NOW! #2
AI-powered agents are transforming customer support by enhancing efficiency, reducing response times, and improving customer satisfaction. This demo session introduces the fundamentals of AI agents in customer service, exploring their key capabilities, implementation strategies, and best practices. Whether you're looking to automate inquiries, streamline workflows, or provide 24/7 support, this demo session will help you get started with integrating AI agents into your customer support operations.
Now on Now: Unleashing Business Transformation with CMDB & CSDM #2
In today’s digital-first world, an optimized CMDB and CSDM strategy is the backbone of IT and business transformation. This demo session explores how we leverage data intelligence to enhance service visibility, automate workflows, and drive operational excellence—ensuring a resilient and future-ready enterprise.
Now on Now: Walk with ServiceNow on the start of your security journey #2
Getting started with platform security on ServiceNow may feel intimidating. Often, we are left on our own to figure security out. ServiceNow wants you to walk with us on this journey. Learn from our experience and let us guide you on how to get started with ServiceNow platform security. In this session we will walk you through where to start, what tools are available to make security easier and what’s available for those organizations that require additional security.
Now on Now: Zero Service Desk – Revolutionizing IT support with AI #2
The future of IT support is no support—where issues resolve themselves before users even notice. Learn how the Zero Service Desk model, powered by AI, predictive analytics, and automation, eliminates service disruptions, enhances productivity, and sets a new standard for enterprise IT excellence.
