I have 30 years of Contact Center operational experience working for Wells Fargo, Cigna, Sioux Steel, Capital One and currently at Sanford Health. I have had the opportunity to implement several workflow processes including Service Now and Workday. I have lived in Sioux Falls, SD my entire life, been married to my high school sweet heart, Luann for 30 years and we have 3 children and 2 grandchildren.