Sessions
4863 sessions, 88 canceled
The AI-powered enterprise: transforming workflows with ServiceNow and Google Cloud
Elevate your ServiceNow workflows to new heights by leveraging the power of Google Cloud. This session showcases how running the Now Platform on Google Cloud provides access to Google's AI-optimized infrastructure, enabling you to build and deploy AI agents and applications at scale. We'll explore how to responsibly harness AI across the development lifecycle, taking advantage of Google's research and tools to create enterprise-ready AI solutions.
Ask the Experts: Knowledge Management
Join us for an interactive Ask the Experts session focused on all things Knowledge Management! This is your chance to connect with top industry professionals and get answers to your burning questions. Whether you're looking to deepen your understanding, solve specific challenges, or explore advanced features, our experts are here to help. Bring your questions, ideas, and curiosity, and leave with valuable insights and practical solutions. Don't miss this opportunity to learn from the best and enhance your Knowledge Management skills!
Accelerate productivity through agentic workflows
AI agents are disrupting the ways we work. Organizations are tapping into the power of agentic AI to realize massive productivity gains through reduced resolution time and accelerated time to value. Join this session to learn from our workflow automation product team what is in the roadmap for Workflow Studio, and how we are transforming workflows through the power of AI agents and operators using flows, subflows, and actions.
Amazing automation: Get the most out of Flow Designer, Playbooks, and Decisions
Want to learn how to get started with ServiceNow automation products like Flow Designer, Playbooks, or Decisions tables? Or are you already a pro and are looking to squeeze every bit of power and customization from the platform? Either way, join this session to learn, ask the experts any question on your mind, and learn the best ways to get the tools to work together to achieve incredible outcomes.
Ask the Experts: AMA with the Flow Designer team
Come one, come all! Are you a new Flow Designer user, looking for tips to get started? Or a power user looking to squeeze out every last drop of power, customization, and automation from Flow Designer? Or maybe you're a Workflow user who is thinking about making the jump to Flow Designer? No matter your skill level, come on by and ask the Flow Designer team your questions.
Scaling generative AI in the enterprise: Insights from ServiceNow and AWS
In an era where generative AI is redefining business operations, organizations must balance innovation with responsibility. This session brings together industry leaders from ServiceNow and Amazon to explore the intersection of AI and enterprise workflows. With real-world insights and strategies, attendees will learn how to mobilize and scale AI solutions effectively. From practical use cases to best practices in AI-driven transformation, this executive talk discusses how businesses can maximize value while maintaining a holistic approach to data, technology, and organizational readiness.
ServiceNow MVP panel: Ask us anything!
Ever wondered how to become a ServiceNow MVP? Here’s your chance! Join our panel of ServiceNow MVPs for an interactive Ask Me Anything session. Discover how the MVP program works, personal journeys to MVP status, challenges faced along the way, and our favorite features. Bring your curiosity and get the insights you need to take your first steps toward MVP recognition!
Why technical people need soft skills
Increasingly as IT is seen as a business function and not just as operational, it's not enough to just know the technology. Here's how to lean into your EQ and if it's not a strength for you, how you can build that muscle.
SCIM to the rescue: Elevate your Identity Management strategy in ServiceNow
Discover how System for Cross-domain Identity Management (SCIM) integration transforms identity management in ServiceNow. This session highlights SCIM's advantages over traditional LDAP, including streamlined user provisioning, enhanced interoperability, and scalability for cloud environments. Learn how SCIM's RESTful API and JSON format simplify workflows, reducing complexity and enabling efficient identity management. Join us to explore how SCIM integration can elevate your ServiceNow experience and enhance your identity management strategy in a digital-first world.
Behind the Build: Driving Innovation with ServiceNow and AI-Integrated Solutions
In this live Q&A, Ann-Cathrin will walk us through how her team identified a real-world problem, built a solution using ServiceNow’s app development tools, and delivered meaningful business value through platform capabilities and AI-powered integrations. You’ll walk away with insights, ideas, and practical lessons to drive innovation in your own organization.
Enhancing customer support with AI-Driven virtual agents and NLU
As customer expectations evolve, delivering efficient and personalized support becomes imperative. This session will delve into deploying AI-powered virtual agents and Natural Language Understanding (NLU) within ServiceNow to transform customer service operations. Participants will gain insights into designing conversational interfaces, training NLU models and integrating virtual agents to handle routine inquiries, allowing human agents to focus on complex issues.
Now Assist for Spoke Generation – Your Ultimate Guide to Seamless Spoke Creation
Tired of wading through API documentation just to create third-party integrations? With Now Assist for Spoke Generation, that's no longer necessary! Join us to learn how you can generate Spokes and Actions effortlessly without diving into complex API details or lengthy documentation. Simply copy and paste your API information, and let Now Assist take care of the rest. Whether you're new to integrations or an expert looking to save time, this session will show you how to streamline your workflow and enhance productivity. Don’t miss out on transforming the way you create Spokes!
AI Flashpoints: How to Inject AI into Your Business Transformation Strategy
Join Infocenter, a leading ServiceNow Elite Partner, to learn how RADIUS strategy and planning workshops can help you uncover key AI integration opportunities and drive business transformation. Discover critical flashpoints where AI enhances efficiency, innovation, and value. Gain expert insights and real-world use cases to identify AI opportunities and accelerate your digital journey with confidence.
Top 5 building blocks to supercharge your Now Assist success
Join us to hear how 5 essential components drove our success with Now Assist and helped us achieve organizational goals with less effort. Learn how we built a robust knowledge base, customized our Virtual Agent to reflect our brand and enhance user experience, utilized a flexible workspace for seamless access, kept our instance up to date, and created engaging conversations with Flow Designer. Discover how these strategies helped us overcome common challenges, streamline our processes, and kickstart your GenAI Now Assist journey!
Journey to ServiceNow: Customer stories and insights
Join this session for an insightful fireside chat where customers will take the center stage to share their transformative journey with ServiceNow. Attendees will hear first-hand accounts from organizations across various industries, highlighting how ServiceNow has revolutionized operations, enhanced efficiency, and propelled innovation. Whether you're embarking on a digital transformation journey or seeking to maximize the potential of Gen AI, this session is a gateway to actionable insights, strategic guidance, and unparalleled networking opportunities.
AI Agents in Action
Join us for an interactive session where we explore how organizations are leveraging AI Agents to drive efficiency and innovation. We'll share exciting use cases and invite you to discuss your own experiences and challenges. Finally, we'll gather your feedback on what features and support you need to maximize the potential of AI Agents in your organization. Let's explore the future of AI Agents together!
AI Agent Studio
Are you an AI agent builder? Are you interested in the tools that put AI agents to work? Let's talk about the features of AI Agent Studio that make it the development playground for AI agents in the ServiceNow platform. What's working for you? What else would you like to see included? Empower agent builders everywhere and join us for a deep-dive discussion.
Build an AI Agent
Curious what it takes to build an AI Agent that can reason, adapt, and act on its own? This hands-on session shows you how, then puts the tools in your hands. You’ll explore real-world use cases, then build your own AI Agent on the ServiceNow Platform. Plus, score an exclusive t-shirt along the way! No matter your skill level, you’ll walk away ready to lead the next wave of intelligent automation. Note: CCA3603, CCA3693, & CCA3694 are all the same session, just with different start times.
Build an AI Agent
Curious what it takes to build an AI Agent that can reason, adapt, and act on its own? This hands-on session shows you how, then puts the tools in your hands. You’ll explore real-world use cases, then build your own AI Agent on the ServiceNow Platform. Plus, score an exclusive t-shirt along the way! No matter your skill level, you’ll walk away ready to lead the next wave of intelligent automation. Note: CCA3603, CCA3693, & CCA3694 are all the same session, just with different start times.
Build an AI Agent
Curious what it takes to build an AI Agent that can reason, adapt, and act on its own? This hands-on session shows you how, then puts the tools in your hands. You’ll explore real-world use cases, then build your own AI Agent on the ServiceNow Platform. Plus, score an exclusive t-shirt along the way! No matter your skill level, you’ll walk away ready to lead the next wave of intelligent automation. Note: CCA3603, CCA3693, & CCA3694 are all the same session, just with different start times.
Harness the full potential of ServiceNow Studio, powered by GenAI
Let's chat about how ServiceNow Studio can take your platform development prowess to the next level. This GenAI powered builder brings together every facet of the ServiceNow platform in a single, intuitive interface, allowing you to effortlessly and quickly build any type of app. With capabilities like App generation, you can get started faster than ever, so let's discuss the potential this game-changing new studio can unlock for your business!
Need a Bot for process automation? If you can describe it, you can build it!
Robotic Process Automation gives you the power to automate routine actions on the ServiceNow platform. We've made it even easier to develop RPA Bots. Just describe the bot using freeform text, and let ServiceNow generate the Bot on your behalf. Let's explore together how this innovation can help you solve real-world business problems.
AI Agents to the rescue -- across every corner of your business!
ServiceNow AI Agents are here to drive exponential productivity across every corner of your business. This requires AI Agents to reach out beyond ServiceNow to other systems and applications in your environment. Let's explore how AI Agents can cover these corners to realize true productivity gains for your employees, customers and more!
Supercharge your users with Mobile GenAI: Smarter, faster, better
Unlock the full breadth of Mobile GenAI to elevate user experiences! Dive into AI-driven features, covering search, Virtual Assistants, available mobile NowAssist skills, unique mobile capabilities, and the SDK to empower third-party apps. Discover how to seamlessly integrate these innovations for smarter, faster mobile workflows.
Ask the experts: identity and access control
Join us for an engaging session focused on the latest advancements in identity and access control. Attendees will have the opportunity to ask questions about new features such as Deny Unless and Security Data Filters, alongside insightful discussions on access analyzer and access simulator enhancements. This is your chance to interact directly with product managers and get clarity on how these developments can improve your organization's security posture.
From zero to Mobile: A fast-track guide to getting started
Jumpstart your mobile journey with ServiceNow! This session covers the fundamentals of building and deploying mobile experiences, even if you're starting from scratch. Discover key capabilities and common pitfalls to avoid. Gain hands-on insights to streamline development and maximize impact. Get ready to bring your mobile vision to life—fast!
Expert tips for designing a high-impact Mobile experience
Learn how to create mobile experiences that truly engage users! In this session, you'll gain expert tips on designing intuitive, user-friendly interfaces that maximize efficiency and satisfaction. Discover how to leverage ServiceNow’s latest mobile capabilities to craft seamless, impactful experiences. Transform your mobile app into a powerful tool that drives success and boosts adoption!
Mobile productivity unleashed: The latest features to get work done
Mobile adoption thrives when users have daily use cases and can work on the go. This session will provide a deep dive into the latest capabilities in mobile forms, offering insights into both configuration and implementation. You'll get a glimpse of the art of the possible and learn how to progressively enhance your current forms. Discover how to streamline workflows, boost efficiency, and empower your users with mobile tools.
Unlocking data security: exploring Field Encryption
Join us for an engaging Ask the Experts session focused on our new Field Encryption product and Platform Encryption. Attendees can expect to ask questions about the differences between Field Encryption and Column Level Encryption and gain practical insights into how to effectively implement these solutions in sub production or developer environments. Take advantage of this opportunity to interact directly with product managers and get the details you need to enhance your encryption strategies.
Stream Connect Message Replication - how to mirror topics to your local Kafka
Come learn how to simplify your Stream Connect implementation to configure the mirroring of topics to your local Kafka environment without leaving your Service Now instance. Remove the challenges of configuring a third party tool and allow Service Now to guide you through it! In this session you will learn how to configure your Message Replication from within the Service Now instance
Citizen development unleashed: Capability and Governance with Creator studio
Explore how to take Creator studio a step further, by extending it with often asked for features. Like sets of questions, tables, dynamic fulfilment and more. Explore how to foster citizen development with control through structured governance and empowered by admin teams.
Bot Hotel: High-Density Robots for Efficiency & Savings
Why settle for one bot per machine when you can host a whole bot party? With High-Density Robots, run multiple automations on the same machine, cutting infrastructure costs and making your VM setup a thing of the past. It’s the ultimate way to scale bots without scaling costs. Efficiency never looked so packed!
Snippet Sorcery: Master Automation and Tame Even the Toughest Tasks!
Master the art of automation in this engaging session where you'll learn to harness the power of code snippets, enhanced by Gen AI, to tackle even the trickiest challenges effortlessly. Discover how to lower the developer barrier to entry, enabling both seasoned professionals and newcomers to build robust code at rapid pace. We’ll explore practical techniques for leveraging these snippets to streamline your automation processes, increase efficiency, and ensure high-quality outcomes. Join us to unlock the potential of automation and transform your development approach with ease and confidence!
KMF: Your new best friend for integration encryption
The Key Management Framework (KMF) is your new best friend when it comes to encrypted data integrating across multiple systems. These moving parts can get complicated quickly, don’t let custom scripting add to the confusion! We’ll review the new APIs, as well as the deprecated ones to stay away from. By doing it the right way the first time, you’ll reduce the chance of an accidental mis-configuration and the result will be a system with increased supportability. Your security team (and your future self) will thank you!
Ask the Experts: Safeguarding Sensitive Data with Core Security Features
Join our team as we explore "defense-in-depth" strategies to protect your sensitive records and fields from unauthorized access. You’ll gain practical, actionable insights that can be implemented immediately, with all tools discussed requiring no additional entitlements or licenses. This session will focus on leveraging core platform features, including Data Classification, Data Filtration, Access Control Lists (ACLs), and Column-Level Encryption for enhanced protection. We’ll also cover best practices for routine review and auditing using Access Analyzer.
Ask the Experts: Responsible Data Privacy Strategies for Your Instance
Importing data into the platform can significantly enhance your automation and workflows, but it also comes with the responsibility of managing sensitive information. Rules surrounding data import and storage vary widely across industries and must be approached with care. In this session, we’ll discuss responsible strategies for classifying data, managing its lifecycle on the platform, and securely removing it when necessary. This panel will focus on the “people, process, and technology” needed to minimize risks while handling sensitive data in both production and sub-production instances.
Pro Dev Tools: ask us anything!
This interactive Ask Us Anything session is your chance to connect directly with the experts behind the ServiceNow IDE, SDK, and Fluent framework. Whether you’re troubleshooting advanced use cases, curious about best practices, or looking to explore new features, our panel is ready to help. Gain deeper insights into how these tools enhance developer workflows, boost productivity, and enable scalable customization. Bring your toughest questions and leave with actionable solutions, insider tips, and a clearer path forward for your development projects on the ServiceNow platform.
Ask the Experts: Agent Chat and Advanced Work Assignments
Join us for an interactive Ask the Experts session focused on all things Agent Chat and Advanced Work Assignment! This is your chance to connect with top industry professionals and get answers to your burning questions. Whether you're looking to deepen your understanding, solve specific challenges, or explore advanced features, our experts are here to help. Bring your questions, ideas, and curiosity, and leave with valuable insights and practical solutions. Don't miss this opportunity to learn from the best and enhance your Agent Chat and Advanced Work Assignment skills!
Ask the Experts: Workspace Experience
Join us for an interactive Ask the Experts session focused on all things Next Experience! This is your chance to connect with top industry professionals and get answers to your burning questions. Whether you're looking to deepen your understanding, solve specific challenges, or explore advanced features, our experts are here to help. Bring your questions, ideas, and curiosity, and leave with valuable insights and practical solutions. Don't miss this opportunity to learn from the best and enhance your Next Experience skills!
Cut the Fluff with Creator Catalyst - A Practical Design Method for Developers
When it comes to application design in ServiceNow, most teams have the challenge to answer the question "where to get started?" This session covers a practical and tested human centered design methodology that developer and design teams can follow to build valuable and impactful enterprise applications with a focus on user experience. The intended audience is for architects and developers that are looking for a basic approach to design without the need to be a trained human centered design expert.
Action Center: Your Command Hub for Instant Fixes and Task Automations!
Discover how Action Center empowers IT support and business teams to streamline troubleshooting, automations, and task execution. In this session, you'll learn to build and use actions that handle complex technologies in the background, making remediation and ad-hoc tasks seamless. We'll explore how Action Center offers visibility to the right person at the right time, ensuring that your team can efficiently manage issues, trigger automations, and keep workflows running smoothly, all while reducing complexity and enhancing collaboration.
Using ATF/Cloud runner
Automated testing framework is your best friend when it comes time to upgrade. Discover how this tool can lighten your load and make upgrades faster, more efficient, and less risky.
Project management 101
When implementing ServiceNow, it is important to know how to manage your project to go live on time and on budget. Come learn some of the insights that help make implementations successful.
Low-Code, High Control: Governance Essentials for Low-Code Development
As low-code and hyperautomation technologies continue to transform business operations, governance has become more critical than ever to ensure that innovation doesn’t outpace control. We'll cover how App Engine Management Center can help organizations scale low-code development while minimizing risks. Learn how to balance agility and control, enabling citizen developers and experienced coders to collaborate efficiently. Get ready to ask your toughest governance questions and leave with the tools to lead your organization confidently through the low-code revolution!
Citizen development
This can be a scary and/or controversial topic in many organizations. Come find out how to take the risk out of citizen development and take some load off of your developers
Application development explained
You have a specific use case and you want to create a custom application. Learn how to do it correctly and in a way that it is scalable and maintainable in your environment.
Effortlessly Integrate Third-Party Automations in Under 10 Minutes!
Say goodbye to the headache of managing automations across different platforms. Automation Center lets you unify and control all your automations, RPA or non-RPA, from a single, streamlined interface! In this session, we'll demonstrate a streamlined UI that simplifies the integration of your automation data into the Automation Center. Whether you're using RPA or non-RPA tools, we'll showcase how to seamlessly connect this data to the Automation Center with intuitive journey, all through minimal and straightforward steps.
Smart Flow Generation: AI RAG for Custom Actions, Subflows & Data Pills
Join us for an exhilarating and transformative session on flow generation with AI Search-Based RAG. This cutting-edge feature revolutionizes flow generation quality by supporting custom actions, subflows, and tables. By intelligently fetching relevant actions and tables based on user prompts, it provides the LLM with unparalleled context, resulting in highly accurate flow blueprints and precise inputs/outputs for each component. Experience faster, more efficient, and superior flow generation with AI Search-Based RAG. Don't miss out on this game-changing advancement in automation!
#Hashtag-Driven AI: Seamless Flow Generation with Data Pills
Join us for an exhilarating and transformative session on flow generation with the groundbreaking hashtag feature. This innovative addition empowers users to select tables while describing their prompts effortlessly, providing the LLM with unparalleled context for superior predictions and enhanced results. This enhancement guarantees more accurate inputs and outputs, optimizing flow generation and dramatically boosting efficiency and quality. Don't miss out on this revolutionary advancement in automation!
AI-Powered Flow Generation with Data Pills
Join us for an exhilarating session on flow generation, where we unveil the latest advancements in creating flows with Data Pills using Generative AI. This revolutionary approach empowers users to effortlessly generate flows with datapills through the "Build with Now Assist" feature, simply by describing their prompt. Hashtag feature and AI search-based RAG enhance the quality of Data Pills for LLM, supporting custom action, subflow, tables. The new user interface dynamically highlights the generation process, allowing users to save and edit the flow once all components are generated.