Sessions
4863 sessions, 88 canceled
Ask the Experts: Architecting Success with Workflow Studio’s Unified Automation
Join our Workflow Studio experts in this interactive session designed for developers and architects eager to enhance their automation strategies! Dive into how Playbooks, Flows, and Decision Tables can seamlessly fit into your requirements, addressing real-world challenges. Gain architectural insights to design resilient automations and explore what’s on the horizon with the AI Agentic Framework, Now Assist, and GenAI. Discover how these future features, like intelligent guidance and in-product search, will optimize flows, playbooks, and triggers to empower you with next-gen automation.
Exploring OAuth 2.0 in ServiceNow: A Masterclass in Authentication
This masterclass offers a comprehensive guide to implementing secure authentication, delving into advanced techniques. From protocol fundamentals to ServiceNow-specific strategies, this resource empowers developers with the knowledge needed to master OAuth 2.0, ensuring robust and effective authentication in ServiceNow environments.
Unraveling the Full Power of ServiceNow’s Workflow Suite
Dive into the depths of ServiceNow’s workflow automation suite in this interactive session. Our panel of experts will help you unravel the full capabilities of tools like Flow Designer, Flow Generation, Decision Management, Conversational Flows, and Image to Playbook. Whether you're facing specific challenges or want to explore how these tools integrate seamlessly, this session provides expert insights and solutions. Bring your questions and uncover how to create intelligent, adaptive workflows that optimize business processes end-to-end.
FlowInsight Pro: Harnessing Gen AI for Proactive Workflow Health Optimization
FlowInsight Pro leverages Gen AI to continuously monitor and optimize workflow health. By analyzing logs, detecting potential issues early, and providing real-time fixes, Gen AI ensures that workflows run efficiently and stay ahead of problems. With features like proactive health alerts, auto-suggestions, and conversational support via FlowBot, FlowInsight Pro transforms workflow troubleshooting and optimization, reducing manual intervention and boosting performance across the enterprise.
Streamline virtual agent conversations with Now Assist and Knowledge Graphs
Learn how knowledge graphs are used to eliminate redundant Q&A within virtual agent conversations. How contextual information is gathered about the requestor (employee or customer) and used to slot-fill conversational details.
How to build a chatbot integration with the Virtual Agent
Do you have an existing chatbot that you want to integrate with the ServiceNow Virtual Agent? Then join us to learn how our Virtual Agent API enables bot-to-bot integrations to connect and enhance your conversational AI ecosystem.
Itaú pipeline processes and tools evolution
To ensure quality in ServiceNow deployments, we integrate its tools with Itaú's processes, using Instance Scan for best practices and risk mitigation. Test Management and ATF ensure test coverage, while the CAB module assesses changes for production. We automate package uploads to enhance speed and minimize platform impact. Our team of 150 developers conducts daily deployments, adding over 2000 packages in six months.
Plat4mation's AI Blueprint: Lessons from 10+ AI Agents & 30+ Customer successes
Plat4mation reveals their AI Blueprint: a practical approach leveraging AI Agents, Agentic AI and AI Agent Orchestrator to transform ServiceNow. In this session, we share lessons from deploying 10+ AI Agents and achieving 30+ customer successes. Learn how our proven approach streamlines automation, enhances governance, and empowers teams to maximize ServiceNow's potential. Join us for actionable insights and strategies for AI-driven success.
LAB3 streamlines service operations with ServiceNow and Microsoft Teams
Imagine the simplicity of accessing the ServiceNow portal directly within Microsoft Teams. In just three months, LAB3 made this a reality by integrating the ServiceNow platform and its AI capabilities into its environment. As a Microsoft partner and Asia Pacific-based services provider, LAB3 is known for innovative AI and automation solutions. Join us to learn how LAB3 achieved this transformation, improved resolution times, made self-service easier, and streamlined workflows to boost client satisfaction through the power of ServiceNow and Microsoft Teams integration.
360 Exchange: Maximizing Gen AI Power Virtual Agent, Employee Center & Now Assist
Are you ready to take your ServiceNow experience to the next level? Join us to dive deep into the advanced capabilities of Virtual Agent, Employee Center, and Now Assist (powered by Gen AI). Whether you’re an IT professional, business leader, or developer, this session is your roadmap to implementation success. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Hidden tricks : You’ll never need to create a ServiceNow case for these issues!
Many developers are unaware of the importance of node logs in troubleshooting server-side issues in ServiceNow. In this session, learn the concept of nodes and demonstrate how to identify and log into a specific node (The TRICK!) to retrieve node logs for server-side transactions. This technique is invaluable for tracking record updates (up to 21 days) and is essential for diagnosing reproducible issues. With my past working experience in ServiceNow Support, I'll share key tricks I've learned to help attendees efficiently resolve server-side problems without relying solely on support.
360 Exchange: CMDB and CSDM: Deliver exceptional AI outcomes with a trusted data foundation
Empower your strategic decisions on the Now Platform with the Common Services Data Model (CSDM) and Configuration Management Database (CMDB). Discover effective strategies for successful CMDB implementation, from establishing a strong foundation to customizing the CSDM and maximizing benefits through widespread adoption. Join this exclusive 360 Exchange tailored specifically for Marquee customers and get a unique opportunity to interact with ServiceNow specialists and peers, engage in insightful discussions, and find solutions to common challenges.
Integration Hub Agentic spokes: Put AI Agents to work in every part of business
In the past, spokes have powered Virtual Agent with thousands of pre-built actions to complete requests involving other systems. But this has all been only for pre-scripted use cases. Now, AI Agents can use spokes dynamically when reasoning on how to best solve a task or workflow request, with agentic spokes. AI Agents can now use spokes in flows that the agent creates on the fly, based on the latest data available. This opens up a whole new world of use cases for spokes as an action tool for AI Agents. Join this session to learn how to utilize spokes in the dynamic new world of AI Agents.
ServiceNow and Boomi -- better together!!!
ServiceNow is the AI Platform for Digital Transformation. Boomi offers AI-powered solutions for API management, integration and automation, and data management. The recent partnership between ServiceNow and Boomi provides the best of both worlds. In this session, we'll demonstrate how customers are leveraging the power of ServiceNow workflows along with 3rd party applications, together with Boomi API Management to create robust, scalable and reusable applications with governance, across their application ecosystem.
Click. Capture. Automate: Meet Lens, Your Visual AI Assistant
GPT-LENS is a visual assistant designed to seamlessly monitor any part of your screen—or the entire screen—and automatically execute preconfigured actions. Ideal for ITSM use cases and beyond, GPT-LENS can detect alert/error messages in real-time, raising incidents instantaneously. It ensures round-the-clock application and dashboard monitoring, autonomously taking the right actions to keep your operations running smoothly. Empower your workflows with GPT-LENS and embrace the future of automated monitoring and response.
From Chaos to Control: AI-Powered Service Operations in Action
See firsthand how ServiceNow, AIOps, and Agentic AI combine to deliver fully automated, intelligent Service Operations. Our demo takes you through a live scenario—detecting anomalies, predicting service impact, automating resolution, and even dynamically orchestrating ITSM workflows. Experience AI-led decision-making that streamlines operations slashes MTTR and frees up human agents for high-value tasks. If you’re looking to harness the next evolution of AI in IT service management, this is a demo you won’t want to miss.
Genesys and ServiceNow: Delivering a unified experience in the new era of CXaaS
A new era has begun–customer experience as a service, or CXaaS. Genesys and ServiceNow are at the forefront of this market convergence, with a shared vision and unified product. We recognize your customers expect seamless service, no matter how many channels or departments are involved. Yet the human middleware that ties your CX tech stack together can often lead to poor customer and employee experiences. We’ll explore the new, co-built Unified Experience from Genesys and ServiceNow solution and how it helps overcome rising customer expectations, agent turnover, and tightening IT budgets.
Scaling Operations with IWMS: Vertex's Connected Workplace Strategy
Disparate systems holding up your operations? An IWMS offers a powerful solution to scale your operations while simultaneously optimizing asset management, space utilization and staying on top of compliance requirements. Join Vertex to learn how their connected workplace strategy led to significant advancements across their diverse facilities. By centralizing workflows and eliminating cumbersome manual processes, they've unlocked unprecedented efficiency and streamlined their operations.
Unlocking the value of video and AI in the ServiceNow platform
Deliver AI powered video where work gets done in the Now Platform. Vbrick is packed with features that use AI to help you get the most value from your video content within ServiceNow. Improve operational efficiency, enrich customer experiences and engage employees with AI-powered features users will love. From a video assistant, to automated translations, transcripts, summarizations, and metadata generation, we make finding information, fast and easy, so they can get back to what matters – being productive. Learn how with Vbrick + ServiceNow.
FSM and beyond to orchestrate fiber to the home
Join us for an insightful session with the Orange France CIO and discover how the Now Platform is being leveraged to improve Customer Experience through ServiceNow's FSM solution. Learn how to revolutionize the quality of service (QoS) of Fiber to the Home (FTTH) and explore best practices for deploying this unique orchestrator.
Transforming Field Service: Orange's Journey with ServiceNow
Discover how Orange, a leading multinational telecommunications company, was able to streamline field service processes, increase technician productivity and automate workflows with ServiceNow. With over 290 million customers and thousands of technicians, Orange manages a complex service infrastructure but needed complete real time visibility into their field service operations. In this session, you will hear how Orange has worked with ServiceNow to deliver on their mission to easily deploy new services and provide exceptional customer service.
Bell Canada Reimagines Field Service with AI
Imagine how AI could transform your service delivery—reducing downtime, predicting issues before they happen, and optimizing your entire workflow. Join Bell Canada's SVP of Field Services, Bruce Dean and ServiceNow Innovation Officer, Ian Krieger, as they reveal how AI is reshaping field operations. You’ll walk away with actionable insights and real-world strategies to elevate your field service game.
Maximize cost savings with a holistic approach to asset management
Organizations see enterprise asset management (EAM) as a way to drive cost savings but struggle due to siloed solutions and neglected CMDBs. Accenture helps capture cloud, legacy and hybrid environments through ServiceNow's CMDB enabling effective management of growing asset landscapes. We bring functional and technology expertise to drive effective asset management processes and maximize ROI for EAM investments. This enables higher-value capabilities on ServiceNow platforms, like Application Portfolio Management, and drives better service performance insights and application rationalization.
Navigating Agentic AI adoption journey: A Total Experience approach
Embark on a transformative journey of adopting and scaling Agentic AI programs to revolutionize your IT operations. Leveraging deep expertise, understanding of industry pain points & extensive experience in ServiceNow consulting, implementation & managed services, HCLTech crafts tailored solutions. By integrating ServiceNow's GenAI with HCLTech’s innovative IPs and solutions, businesses can enhance cost-efficiency, operational productivity, and stakeholder experiences, driving transformative outcomes and fostering a cohesive Total Experience.
Accelerating AIops-driven modernization in infrastructure services
In today's IT landscape organizations are modernizing their infrastructure to stay competitive. This session addresses the integration of legacy systems with cloud-native applications and the optimization of workflows. We'll introduce a modular architecture and explore how AIOps, powered by agentic AI, can inspire smarter workflows, boosting productivity and efficiency while ensuring seamless integration and continuous improvement. Practical methods for measuring success and ROI will also be discussed. Join us to discover how AIOps, enhanced by agentic AI, can transform your IT infrastructure.
Driving Usability & Accessibility: Accenture’s ServiceNow Success Story
How can organizations scale accessibility and usability across their workplaces? Accenture tackled this challenge using ServiceNow’s Workplace Delivery app with MobilityMojo, driving greater accessibility conformance and improving employee experiences. In this session, we’ll explore how this solution enhances workplace usability, streamlines accessibility efforts, and delivers real business impact. Join us to learn best practices and see how technology can create more inclusive environments.
Fly fast! Accelerated data-driven digital transformation at Everest Global
A global insurance organization had a complex IT organization built around “cmdb\_ci\_appl” table. With misplaced data and extra custom tables, they collaborated with Capgemini to align ServiceNow CMDB with CSDM framework to move them through stages of CSDM maturity. Hear this incredible accelerated digital transformation case study and learn how the assessment, application refactoring, enhanced Application Service and Service offerings resulted in visibility to Enterprise architects/Application owners and aligned ITSM with Services tables for better support of critical application in less than a year!
Transform your manufacturing operations with business process automation on AWS
Transform your manufacturing operations with business process automation, leveraging the power of AWS and cutting-edge solutions from the AWS Marketplace. Discover how tools like Business Process Automation for Manufacturing can streamline workflows, reduce manual tasks, and improve operational efficiency. In this session, you will learn how to integrate automation into critical manufacturing processes to enhance productivity, maintain quality control, and ensure scalability. We will explore real-world use cases and customer success stories.
The Future of ServiceNow’s Operational Technology Management
Join us for an in-depth view of ServiceNow's Operational Technology Management future vision and roadmap. This informative session will provide a comprehensive look at our strategic direction and investments aimed at transforming production floor operations and digitizing the shop floor - from device health to asset management and solutions for connected workers. Learn how agentic AI can autonomously manage routine OT tasks and make intelligent decisions to transform operations.
The Intelligent Endpoint and IT Automation powered by TeamViewer AI
This session covers how AI-powered endpoints and IT automation from TeamViewer and 1E enhance efficiency, security, and remote management. By leveraging AI for predictive maintenance, assisted or automated remediation, and real-time monitoring, organizations can reduce downtime and streamline IT operations. TeamViewer and 1E enable seamless remote support, self-healing endpoints, and proactive issue resolution, driving digital transformation in modern IT environments.
Explore the roadmap: Sourcing and Procurement Operations
Streamline employee purchasing with ServiceNow Sourcing and Procurement Operations. Learn how we're simplifying intake with AI Agents so you can get in front of procurement requests, manage more spend, and delight employees. We'll show how we help companies deflect time consuming but low value activities through self-service, manage procurement cases from simple to complex, and direct work to the best available resources with the ServiceNow Platform. You'll also get a peek at the innovation roadmap.
AI Agents: The vision and strategy for Finance and Supply Chain Workflows
Put AI agents to work across finance, procurement, and supply chain processes. You'll hear our vision and strategy for transforming the way work gets done with assistive and autonomous agents in both the source-to-pay process and finance operations. We'll share roadmap plans and highlight key value drivers.
Discover the roadmap: Supplier Lifecycle Operations
Make life easier for supplier managers and suppliers alike with Supplier Lifecycle Operations. Learn how ServiceNow streamlines the supplier onboarding process by orchestrating work across sourcing, legal, finance, and procurement teams. Hear how we extend these workflows to the suppliers themselves so they can self-service common activities like legal entity or bank account updates. See how we're putting AI Agents to work on your behalf to simplify supplier interaction, freeing your team from monotonous how-to and status requests that eat productivity.
The future of corporate governance using data to build a map of the enterprise
How to build a digital map of the enterprise to provide centralized holistic technology governance across millions of IT and OT assets. We will discuss: \-Technology choices \-Deployment Patterns \-Organizational Change Management \-Partnerships and alliances \-How to bring Technology Asset Management to the forefront of corporate governance And how all of this relates to Eggs...
Elevating partner marketing efficiency with Tenon, Cask, and ServiceNow
As the ServiceNow partner ecosystem grows, the demand for connected systems to boost collaboration, speed up outputs, and drive success across the company is more critical than ever. Join us to hear from key speakers at an engaging session that delves into how Tenon—built on the ServiceNow Platform—alongside Cask, a ServiceNow trusted partner, has revolutionized partner marketing workflows at ServiceNow. Attend this session to discover how Tenon automates essential processes to enhance operational efficiency and streamline marketing efforts that drive results.
Agentic AI in the digital factory: Revolutionizing production and operations
AI can power automation, robotics systems, quality inspection and testing, and predictive maintenance to eliminate waste from production. However, sometimes AI projects can face challenges like running over budget and schedule, due to complex and manual planning processes, legacy technology infrastructure, and disconnected tools, data and teams. Join leaders from NVIDIA and ServiceNow to learn how digital factories are addressing these challenges and embracing them.
How AT&T optimized costs by modernizing their TBM approach on ServiceNow
You can’t manage what you can’t measure, and that's why Technology Business Management (TBM) was introduced. TBM helps translate technology investments into business value. And while TBM is not new, AT&T decided to take a modern approach to it. They'd been using a siloed TBM platform to manage a multi-billion-dollar budget, but despite significant investment, nobody believed the data. With pressure to take millions out of IT spend, AT&T decided to partner with Nicus and ServiceNow to align their operational and financial data on the ServiceNow platform.
Next generation contact center: ServiceNow Voice integrates with Amazon Connect
Discover how to revolutionize customer engagement with the next generation of contact centers using Amazon Connect integration with ServiceNow Voice. This seamless integration combines the scalability and intelligence of Amazon Connect with the powerful workflows and automation of ServiceNow to deliver exceptional customer experiences. In this session you will learn how to streamline contact center operations, improve agent productivity, and enhance service quality with AI-driven insights and real-time data synchronization.
Scopes? Where we are going we don't need scope (pickers)!
Want a unique opportunity to directly vote on the features you most want to see in the new ServiceNow Studio? Join the product team to explore the latest developer experience. We will showcase ServiceNow Studio's latest features and future roadmap enhancements.
ServiceNow AI Agents roadmap: Ready today, built for tomorrow
ServiceNow AI Agents are already driving exponential productivity for organizations in every industry, but much more is yet to come. Join us for an exclusive look at our product roadmap, where we’ll unveil the AI agents of tomorrow and hear from AI pacesetters about how they’re planning to incorporate agentic AI into their workflows. We’ll also showcase our latest AI ecosystem partnerships and innovations around AI management and governance that will transform outcomes in every corner of your business.
Tenon marketing automation and ServiceNow SOM transform Summit 7
Discover how Tenon, Marketing Work and Automation, and Sales and Order Management (SOM) transformed Summit 7’s operations. Facing rapid growth and siloed systems, Summit 7 leveraged Tenon on ServiceNow and SOM to unify marketing, sales, and service, streamlining processes and enhancing connectivity. This enterprise-wide transformation enhanced centralized insights, while boosting efficiency and ROI. Join Tenon, ServiceNow, and Summit 7 to explore how these tools drive strategic alignment, enterprise transformation, and marketing effectiveness for business growth.
Streamline your SDLC with a team of AI Agents
Gone are the days of humans having to take notes, draft user stories, and create technical documentation. Come learn how EY has packaged together a team of AI agents to bring your software development cycle to life. During this session you’ll meet agents such as ScrumMaestro who is responsible for managing sprints, story points and developer assignment. Later on you’ll be introduced to DocuMentor, who is responsible for the technical documentation of user stories and update sets.
What's shaping the future of customer and employee experiences
With over 80% of consumers saying a company is only as good as its service, customer experience (CX) professionals are rapidly adapting their strategies to deploy sophisticated AI and fast-track digital transformation. Join Genesys and Accenture for an exclusive look into the most pressing CX and EX trends and learn how to level up your customer and employee experiences, delivering greater business value.
80% faster account onboarding with ServiceNow TPSM and Service Bridge
Lenovo, a leading global technology company, revolutionized customer experience using ServiceNow Technology Provider Service Management (TPSM) with in Morphis. By deploying curated onboarding playbooks, seamless integrations, and automation, Lenovo achieved 80% reduction in customer onboarding time, 60% reduction in service request MTTR, as well as 360° customer visibility for billing, SLAs, and cases. This transformation streamlined workflows, enhanced SLA performance, and delivered a proactive, customer-centric service model.
Adopt AI and unlock business transformation with DXC
Companies face pressure to rapidly realize value from AI investments. Learn how DXC helps customers accelerate their AI journey using the core capabilities of DXC’s AI Impact, which combines consulting, engineering and secure enterprise services, with Now Assist. Our blueprint for success is crafted from the expertise and insights we gained through our 'client zero' implementation, which spans over 500 customers. Whether you're unsure where to begin, facing challenges with adoption, or aiming to maximize ROI, DXC can help you move forward quickly and deliver real-world results.
Agentic AI: How SAP and Accenture are shaping the future of enterprise processes
Discover how SAP and Accenture are pioneering Agentic AI to transform SAP's service and operations processes. Leveraging latest advancements in autonomous agents, we explore first achievements, challenges, and lessons learned in deploying AI Agents at scale. Learn how these innovations accelerate service and operations processes, optimize workflows, and unlock unprecedented value for businesses.
Agentic AI in enterprise workflows: Balancing innovation, outcomes, and risk
The rise of agentic AI—systems capable of autonomous decision-making within predefined parameters—offers unparalleled opportunities for innovation and efficiency in enterprise workflows. Recognizing this transformative potential, NVIDIA and ServiceNow are advancing the deployment of agentic AI in IT applications. Learn how to identify suitable AI agent use cases that align with technological maturity and how to design human-in-the-loop experiences for effective oversight and governance to address risks.
Autonomous intelligent workflows with Now Assist and Tanium
As most organizations are thinking through how to put AI to work, ServiceNow and Tanium have partnered with the largest customers of Now Assist to completely disrupt how Now Assist can help automate tedious tasks across IT, Security and Risk. In this session we will discuss with mature and large customers of Now Assist where Tanium is enabling real-time decision making based on confidence and trust. Autonomous Intelligent Workflows that make incident management real-time. Come learn about how these customers are realizing benefits of Now Assist using Tanium.
Avantor's HR revolution: Real results with Now Assist
Explore how EY and Avantor used ServiceNow's Now Assist to revolutionize HR service delivery. This session will delve into the creation of a unified HR portal that enhanced self-service, streamlined agent support, and improved the mobile user experience. Learn about the impressive outcomes, including hours saved for end users and number of cases deflected annually. Gain insights on implementing scalable, future-ready HR systems and achieving significant operational efficiencies through Now Assist.
Elevating your enterprise workflows with LTIMindtree’s-ServiceNow Agentic AI
In this evolving digital landscape, LTIMindtree is collaborating with ServiceNow to leverage Agentic AI, helping businesses unlock new levels of agility, intelligence, and innovation. Please join us to know how this partnership is enabling enterprises to stay ahead in a rapidly changing world, equipping our clients to connect IT, Employee, HR, and Customer functions seamlessly, creating a highly autonomous and data-driven enterprise to Streamline tasks and reduce costs with enhanced voice-enabled AI.
