With 20+ years of professional services experience, she joined ServiceNow in 2013 as principal engagement manager leading large implementation teams for enterprise customers; revamped & delivered the Engagement Consulting class; key contributor in establishing the Success Architect program; delivered CTA Pilot program and CMA programs. She is currently delivering the CMA AMS 2023 Q1 Program and is PMI-Project Management Professional, Scrum Alliance-Certified Scrum Master, ITILv3-F, and specializes in professional services training