Sessions
4863 sessions, 88 canceled
Inside Agentic AI: Developer Roundtable on Adaptive, Action-Oriented Workflows
Agentic AI goes beyond automation—it’s AI that makes decisions, adapts, and takes action. In this interactive developer roundtable, you’ll explore real-world challenges and future-ready applications. Join your peers to discuss how AI agents observe, decide, and act within The ServiceNow AI Platform, and what that means for building smarter, more adaptive workflows.
Leadership in the HERizon: Meetup & Hackathon Team Build
Join this Lead Boldly session for an inspiring session featuring women from all corners of the ServiceNow ecosystem, along with leaders from our community & WomenNow, as they share their career journeys and personal experiences. This is a great opportunity to network, connect, and exchange stories with other women and allies in the ServiceNow Community. Plus, you’ll have the chance to form your Hackathon teams before the CreatorCon Hackathon kicks off!
Game On: You vs. ServiceNow AI
Ready to test your brain against ServiceNow AI? Drop by the Expo for a fast-paced, fun challenge that pits your problem-solving skills against intelligent AI agents. Whether you’re a seasoned scripter or just curious about AI, this game is open to everyone—and packed with insights into how ServiceNow AI thinks, adapts, and acts. Play, learn, and maybe even win some bragging rights. Let’s see what you’ve got!
The CreatorCon Hackathon - Team Formation
The CreatorCon Hackathon needs you! This isn't just for developers - any and all backgrounds and skills are welcome! A well-rounded team is often the key to success. During this time, we will help participants create teams (up to five team members each). Be sure to register for all the CreatorCon Hackathon sessions, too!
The CreatorCon Hackathon - Crowning a Champion
Who in their right minds spends eight hours on the first day of a busy conference to hack solutions to hypothetical problems? Your Hackathon teams and winners, that's who! During this session we will reveal and award the winners of the 2025 CreatorCon Hackathon!
Lead boldly. Win together. Keynote
What do elite athletes and bold business leaders have in common? Relentless drive, courage to challenge limits, and the mindset to turn pressure into opportunity. Join us for a two-part electrifying conversation on setting new standards of excellence in the face of immense challenges. The LA28 Olympic & Paralympic Games and visionary industry leaders, followed by two of the world’s most decorated athletes, team up for an unforgettable discussion on performance, purpose, and innovation. They’ll explore what it takes to fuel resilience, harness AI and technology to drive transformation, and ultimately, win—on the field, in business, and wherever the future is being built.
Maximizing ServiceNow ROI through governance and an effective delivery model
1\. How do you scale a ServiceNow implementation team from 10 to 100 people? How do you build a cross organization COEI that can deliver large CSM, ITSM, ITOM and SPM programs at the same time with minimal friction? Join us to see where we started, how we confronted visions, best practices and operational realities, how we went from generic ServiceNow COEI recommendations to a Large Solution SAFe setup. Discover how we are using the ServiceNow COEI to rethink our way of working and how ServiceNow SPM is helping us run it.
Mic drop magic: Empowering women to own the stage
Public speaking is more than just words—it’s about power, presence, and owning the room. Yet, for many women, societal expectations, imposter syndrome, and the challenge of being talked over can limit confidence and career progression. These barriers often prevent women from fully stepping into their potential as powerful communicators and leaders. This fun, interactive Lead Boldly session is designed to help women break the mold of traditional public speaking by transforming fear into confidence and limiting beliefs into empowering narratives. Through storytelling, humor, and practical techniques!
Empowering financial services: Three banks' transformative journeys with ServiceNow’s FSO & IRM
In this panel discussion, three banks share insights on their experiences implementing ServiceNow’s IRM (Integrated Risk Management) and FSO (Financial Services Operations) products. The panelists highlight challenges such as overcoming organizational resistance, managing integrations with legacy systems, and tight project timelines. Despite these hurdles, they praise NewRocket as a key partner in driving business optimization, citing its technical expertise and commitment to continuous support. The collaboration has helped streamline risk management processes, enhancing efficiency and compliance across the institutions.
Industry Keynote: Financial Services
Are complex processes costing your financial institution and customers? As demands evolve, financial institutions often add more tech solutions, complicating contact centers and back offices. What if you could break the cycle and future-proof customer service, while strengthening operational resilience, all with one AI platform? Join ServiceNow's Financial Services leaders, Fifth Third Bank, and Visa to explore how to boost customer loyalty and growth. With centralized AI agents, data, and workflows, your financial institution can reduce costs and capture a competitive edge in the market.
Put AI to work for payments with NVIDIA, ServiceNow, and Visa
Managing card disputes is often complicated, time-consuming, and costly. Join this session to discover how the visionary of AI computing, the AI platform for business transformation, and the world leader in digital payments are working towards fast-tracking dispute resolution and swiftly responding to consumer trends with AI and automation. AI Agents plus data and workflows deliver frictionless service, reduced contact center volumes, and seamless compliance, all while reducing costs.
Banking CRM roadmap: Future-proof your bank with AI agents across the customer experience
AI agents are ready to change how banks provide frictionless customer experiences, at epic scale. Let’s dive into the specifics of how AI agents and strategic partnerships can elevate your contact center and service operations like dispute management, in this next era of Financial Services Operations. Hear from our Senior Director of Product Management, Brian Hudson, on how he’s strategizing for the future of AI agents, and Pedro Reyes, Senior Director of Customer Service Operations, on how he puts AI to work for BlackHawk Network.
Transforming Banking operations through Agentic architecture and Gen AI
Post Trade operations face pressure to cut cost, improve client service and scale up. Challenges arise from the fragmented processes, siloed teams, and complex systems, making Operations teams the go-to for issue resolution. Learn how operations leaders are tackling these challenges with automation, through end-to-end work orchestration, proven to deliver significant business value. We will share industry perspectives on the macroenvironment around trade operations, show you how to automate trade processing across the lifecycle and demonstrate real-world success stories in trade operations.
Innovate to elevate: Tech-savvy dispute solutions for post-purchase excellence
Post-purchase experience and dispute management are critical components of customer satisfaction and retention. The discussion, featuring experts from Visa and ServiceNow, will delve into innovative technology solutions that are transforming these areas for financial institutions streamlining post-purchase processes, enhancing dispute resolution efficiency, and optimizing customer experiences. Insights on the latest trends, challenges, and best practices in the industry will be delivered, providing valuable takeaways for financial institutions looking to stay ahead in a competitive market.
Coforge's proposition for Disputes Management solution for Mastercard
Coforge offers an automated, AI-driven next-gen Disputes Management solution that integrates Mastercard-specific rules with Reg E and Reg Z requirements into a cohesive rules engine. This ensures seamless end-to-end workflow and audit traceability. For the resolver group, it provides an augmented digital workforce leveraging machine learning, AI, and RPA to enhance efficiency and accuracy. Key benefits include reduced call volume, lower error rates, faster closure times, decreased cost per dispute, increased STP, consistent customer messaging, and an improved customer experience.
Are you ready to revolutionize your dispute resolution process?
Join us for a discussion and consultation on the transformative potential of AI in dispute resolution. Financial institution leaders will discover how AI solutions can address key challenges and unlock new opportunities and address questions to Visa experts. Learn about Visa Dispute Intelligence (VDI) for validating dispute rights and prioritizing high-success cases, and Visa Document Analyzer (VDA) for streamlining document review. Enhance your organization's efficiency, productivity, and customer satisfaction, positioning it at the forefront of the financial sector.
Equitable’s AI-driven journey to transform operations and customer experience
Join Equitable, one of America’s leading financial services companies, as they share their transformative journey to build resilient operations, enhance customer experience and accelerate business outcomes through ServiceNow’s Financial Services Operations (FSO). Discover how Equitable leverages ServiceNow and DXC as they evolve their AI strategy. Additionally, explore DXC’s Assure BPM solution, powered by ServiceNow, which modernizes insurance operations by integrating AI, data, and workflows to reduce process debt, boost operational efficiency and elevate customer satisfaction.
Maximizing Your FSO Investment: Strategies for Financial Services Optimization
Join Infocenter, a leading ServiceNow Elite Partner, for an interactive session on maximizing your ServiceNow FSO investment. We’ll explore strategies, successes, and lessons learned from three top financial services organizations. Our experts will share best practices, real-world challenges, and practical takeaways to help you drive efficiency, innovation, and ROI in your ServiceNow journey.
Now on Now: How to get started with AI Agents
At ServiceNow we’re building AI Agents to help our users get work done faster than ever using Now Assist Skills. In this demo theater, we’ll show you how you can get started with AI Agents and give your users the same revolutionary productivity gains we’re seeing each day.
Now on Now: How we’re bringing external data, like from SharePoint, to AI Search
AI Search breaks through boundaries, helping users discover precise information with unprecedented speed and quality. In this discussion, we'll explore how integrating external data sources enhances AI Search results, delivering a more comprehensive and powerful search experience tailored to users’ specific needs.
Now on Now: Unleashing Business Transformation with CMDB & CSDM
In today’s digital-first world, an optimized CMDB and CSDM strategy is the backbone of IT and business transformation. This demo session explores how we leverage data intelligence to enhance service visibility, automate workflows, and drive operational excellence—ensuring a resilient and future-ready enterprise.
Now on Now: Get started with Workflow Data Fabric and Raptor DB
Unlock value with Workflow Data Fabric, powered by the Now Platform and the high-performance RaptorDB Pro for ultra‑speed and scalability. Join us for this demo session and explore the possibilities.
Now on Now: Get started with Process Mining
Unlock the power of process mining to boost efficiency and optimization in your organization. In this demo session, we'll cover the high impact real-world use cases within ServiceNow, and show how to get started with process mining. Learn best practices for leveraging ServiceNow Process Mining to achieve your business goals and drive data-driven transformation.
Now on Now: Experience in action - unlock value faster with ServiceNow
Great experiences aren’t a luxury—they’re key to unlocking business value. In this session, we’ll show you how to transform work with ServiceNow by delivering consumer-grade experiences for employees and customers. Learn how to cut through backend complexity and design AI-powered, intuitive workflows. By building trust with users, anticipating their needs, and reducing cognitive load, you’ll drive adoption and free time for high-impact work. Whether your goal is efficiency, engagement, or innovation, this demo session will provide practical strategies to turn exceptional experiences into measurable business results.
Now on Now: Getting started with App Engine, low-code, and no-code apps
Without COTS (commercial off the shelf) business apps, getting work done is almost impossible. But let's face it: even apps have gaps! Enter ServiceNow App Engine. Join our demo to learn more about how our low code/no code products are filling the app gaps and boosting productivity.
Now on Now: Leveraging AI agents for smarter customer support - start NOW!
AI-powered agents are transforming customer support by enhancing efficiency, reducing response times, and improving customer satisfaction. This demo session introduces the fundamentals of AI agents in customer service, exploring their key capabilities, implementation strategies, and best practices. Whether you're looking to automate inquiries, streamline workflows, or provide 24/7 support, this demo session will help you get started with integrating AI agents into your customer support operations.
Now on Now: How we configured MS Co-pilot & Now Assist to make work better
At ServiceNow we unified MS Copilot and ServiceNow's Now Assist into a single platform, allowing users to search the knowledge base, request service catalog items, and more. In this demo theater, we’ll demonstrate how we combined two GenAI assistants so you can give your users the same improved productivity and experiences.
Now on Now: Revolutionizing procurement through intelligent intake
Break free from procurement bottlenecks with our game-changing work intake and case management platform. Learn how centralizing your procurement team and creating a single point of entry for all requests will dramatically reduce PR-to-PO cycle times and costs. See firsthand how seamless contract tool integration eliminates redundant tasks and empowers procurement professionals. Our solution delivers the efficiency, transparency, and control needed to transform procurement from a business bottleneck to a strategic advantage while improving supplier relationships.
Now on Now: Walk with ServiceNow on the start of your security journey
Getting started with platform security on ServiceNow may feel intimidating. Often, we are left on our own to figure security out. ServiceNow wants you to walk with us on this journey. Learn from our experience and let us guide you on how to get started with ServiceNow platform security. In this session we will walk you through where to start, what tools are available to make security easier and what’s available for those organizations that require additional security.
Now on Now: How to get started with Virtual Agents
At ServiceNow, we leverage Virtual Agent to make platform workflows, service catalogs, and knowledge articles conversational—reducing the need for human-created topics. In this demo we explore how to configure Flow Designer actions, catalogs, knowledge articles, and content to create a conversation-first experience that enhances self-service with Virtual Agent.
Now on Now: Zero Service Desk – Revolutionizing IT support with AI
The future of IT support is no support—where issues resolve themselves before users even notice. Learn how the Zero Service Desk model, powered by AI, predictive analytics, and automation, eliminates service disruptions, enhances productivity, and sets a new standard for enterprise IT excellence.
Now on Now: How we measure AI agent value
AI’s value is not bound within functional silos. Instead, AI can drive an enterprise-wide transformation that requires new thinking around how to measure its impact. At ServiceNow, we measure AI’s impact by calculating the value of its overall boost to productivity. We call this our AI value framework. We calculate the financial impact of AI by converting usage data of time saved into dollar values and, where needed, use reasonable and defensible assumptions. Join us for a demo session to unlock the AI value framework.
Now on Now: AI agents – the smarter, faster, and more autonomous future of IT
AI-powered automation is redefining IT operations, making businesses more agile, efficient, and self-sustaining. In this demo session, discover how AI agents proactively resolve issues, streamline workflows, and revolutionize IT service delivery—creating a frictionless digital ecosystem for your enterprise.
Now on Now: How to rapidly build portals, workflows, and workspaces using AI
Experience our live demo of our Now on Now Text-to-X capabilities, where we show you how anyone can rapidly build portals, workflows, and workspaces using natural language—no coding required. See firsthand how Text-to-X transforms ideas into reality in minutes, revolutionizing development with auto-code!
Now on Now: How we prepare for upgrades to reduce cycle timeframes by 25%
Preparation is key to a seamless and reliable platform upgrade. Through automation, we are improving our upgrade experience to make it quicker and more efficient than ever. Join us to hear how we efficiently upgrade our instances to the latest releases, enabling us to use the newest features of the ServiceNow platform. Learn what it takes to give your teams and customers the same piece of mind the next time you upgrade.
Now on Now: Amplifying employee & customer support with AI-powered self-service
AI is transforming self-service—are you ready to lead the change? Discover how we’ve embedded AI into every step of the customer and employee support journey, driving a 3x increase in self-service usage by making self-service smarter, faster, and more effective. From issue detection to resolution, we’ll share real-world insights, lessons learned, and the impact AI is having on employee and customer satisfaction and productivity. Join us to see how AI-powered self-service is redefining support at ServiceNow — and how you can harness it in your own organization.
Now on Now: More IT agent productivity & 40% lower MTTR with GenAI & Agentic AI
In this session, see how ServiceNow uses our own AI, GenAI, & Agentic AI solutions to drive a 40% boost in IT agent productivity. From automated Incident Resolution Playbooks to Agentic Resolution Agents that analyze & remediate issues, we’ll explore how we streamline ticket handling so agents can focus on higher-value tasks. We'll show you how Recommendation Framework delivers context-aware knowledge and real-time recommendations, lowering resolution times and enhancing our end-users' satisfaction. Join us to see how ServiceNow’s AI-driven solutions are modernizing our IT service management.
Now on Now: A predictive approach to holistic IT operations
In the fast-paced world of modern IT, service disruptions can threaten business continuity. ServiceNow provides a powerful, holistic platform for IT operations management (ITOM), encompassing prediction, prevention, management, and automation. In this session, we will explore how full-stack observability enables predictive operations and how we use our ITOM suite to streamline incident management, reduce downtime, and enhance operational efficiency.
Now on Now: Putting AI to work for customer support engineers
In support at ServiceNow, we believe that improving our employee experience leads to better customer outcomes. That's why we've focused on using AI to streamline work and eliminate repetitive tasks, so our teams can focus on taking care of our customers. In this session, we’ll share how we’re transforming the support engineer experience using AI agents, Customer Service Management (CSM), and other Now Platform capabilities. Join us to learn how this approach drives both employee satisfaction and customer success.
Now on Now: How we're approaching contract operations with AI
Contracts are a part of every business. Speed and accuracy are essential, whether you’re on the buy or sell side. Hear how ServiceNow has embarked on a journey to supercharge our contract operations across our enterprise. We are leveraging AI agents to streamline contract creation, expedite reviews, and flag deviations from predefined guidelines. These AI-driven efficiencies enable our enterprise teams to save hours, focus on complex matters, and reduce turnaround times.
Now on Now: Managing our platform at scale
We are growing rapidly and managing extraordinary growth on the platform. In this session you’ll hear how we leverage the power of the intelligent platform to automate and orchestrate metrics-driven operations. We’ll share how we’re putting AI and digital employees to work across operations, and how we are right-skilling talent to support scaling.
Now on Now: Unlocking value with experience-led innovation and Agentic AI
In today’s AI-powered world, great experiences aren’t just a competitive advantage - they’re the fastest path to value. At ServiceNow, we embrace this reality. In this session, we’ll reveal how we use human-centered design to unlock efficiency and value from Agentic AI, transforming experiences for employees and customers through Employee Center Pro, CRM, and the Now Platform. Join us to learn how we are deploying AI agents to unify workflows and consolidate interactions from multiple systems of record into a single intelligent experience layer that will turbocharge our productivity.
Scaling Security and Compliance: How Comcast and Verizon Accelerate CyberTransformation with ServiceNow
In this fireside chat, leaders from Comcast and Verizon will discuss how they’ve scaled their security, risk, and compliance programs using ServiceNow as a platform for efficiency, security, and compliance. They’ll share how their collaboration with Wipro has accelerated CyberTransformation by leveraging ServiceNow IRM, TPRM, and SecOps to streamline operations and ensure regulatory compliance. With unique customer-facing compliance requirements critical to their business, both organizations have adopted a platform-driven approach, integrating bespoke content offerings, smart workflows, and advanced automation to enhance security and operational efficiency. Looking ahead, they will explore their vision for the future, highlighting the role of AI, next-generation automation, and a strong platform strategy in driving continued innovation.
Manufacturing roadmap: Transform sales and service operations with AI agents
Learn how AI Agents in our manufacturing CRM simplify customer and channel interactions, enhance dealer collaboration and cut costs by automating manual tasks and proactively managing cases. In this session, you will also get an an exclusive look at upcoming innovations and a live demo showcasing practical, AI-driven manufacturing experiences.
CreatorCon Keynote
Developers crave innovation and the CreatorCon Keynote is where you’ll experience this LIVE! Join hosts, Senior Developer Advocates, Lauren McManamon and Kristy Merriam, and special guests as they unveil the latest developer tools, showcase groundbreaking demos, and explore what it means to build on ServiceNow, Zurich and beyond!
ServiceNow ITSM Product Roadmap
Want to see what’s new with ITSM and how ServiceNow helps transform Service Operations (ITSM + ITOM)? Many users want to understand the ITSM roadmap to better plan for upgrades. Join this session to learn the product vision and discuss key new capabilities. Learn how ServiceNow is infusing AI and automation into products and what's going to be new in 2025 and 2026.
Unlocking the value of GenAI capabilities
IT organizations are increasingly investing in AI and GenAI, yet demonstrating business value remains a challenge. This session will explore how NVIDIA IT, in partnership with ServiceNow, is overcoming this challenge by leveraging AI and Now Assist to drive efficiency, enhance user EX, and deliver value through data-driven outcomes. We’ll focus on how these capabilities enhance productivity, speed ticket resolution, improve self-service, and increase CSAT. Additionally, we’ll showcase how NVIDIA IT generated value within the first year of leveraging Now Assist, demonstrating measurable ROI.
Unleash your potential: Mastering your career path as a ServiceNow professional!
Want to learn how to take control of your ServiceNow career? Navigating the competitive job market can be tricky, but Will Leslie, a recruiter in the ServiceNow space since 2016 & 3x CreatorCon presenter, is here to help you cut through the noise. We'll explore essential skills—both technical and soft—that you need to thrive, covering the importance of networking. Learn about different career paths, from technical roles to leadership, and discover the latest trends shaping ServiceNow job demand. No matter where you are in your career, join us to unlock exciting new opportunities in ServiceNow!
How Wells Fargo is accelerating its AI journey with ServiceNow Impact
ServiceNow Impact is helping Wells Fargo put AI to work faster across their organization. Now Assist and Virtual Agent have already increased organizational productivity, with a 40% increase in self-service case deflection across their use of HR Service Delivery. Hear from their platform owner how Impact is helping Wells Fargo adopt Now Assist for ITSM to continue delivering value to the organization.
Xfinity Mobile's Single Pane of Glass - ServiceNow Telco Service Management
The 5G Operation Single Pane of Glass (SPoG) aimed to simplify operations, enhance efficiency, and empower the network operations team by providing comprehensive visibility into the network through an intelligent, data-centric, and forward-looking approach. This solution, implemented using ServiceNow Telco Service Management, was designed to optimize network assurance processes for incident, problem, and performance management. We transformed operations into a proactive, informed, and agile ecosystem, delivering value to the organization and ensuring seamless connectivity for users.
