Sessions
4863 sessions, 88 canceled
Lab: Modernize enterprise legal operations with Legal Service Delivery
<p>Enterprise legal operations have been saddled with ad-hoc, unstructured interactions between employees and the legal department. We encourage ServiceNow® platform owners, legal operations heads, and shared service leaders to join this hands-on lab and learn how the power of the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> can be extended to Legal Operations. Key topics covered include:</p> <ul> <li>Streamlining intake with Legal Requests and self-service</li> <li>Managing cross-departmental investigations with Legal Matter Management</li> <li>Increasing practitioner productivity through Legal Counsel Center</li> <li>Gaining insight into ongoing demand</li> </ul>
Enabling workplace service delivery on employee center
Learn how Employee Center works with Workplace Service Delivery to deliver modern digital experiences in the workplace.
HR and legal better together (HR employee relations/LSD investigations)
Learn how HR and Legal teams can streamline the process for employee complaints between employee relations and Legal investigations, ensuring prompt action and privacy is maintained.
Achieving safety excellence across your varied workforce
Discover how ServiceNow Health and Safety helps organizations invest in their safety culture by prioritizing employee health and workplace safety.
Product Roadmap: Customer Service Management (CSM)
<p>Join this session to learn about what’s new for Customer Service Management (CSM). Hear from CSM product leaders as they walk through the latest innovations and how they can help your business reduce costs while still delivering seamless customer experiences, and share a sneak-peak into the FY23 roadmap.</p>
Empowering your people leaders with manager hub
Tips and implementation insights to be aware of when implementing Manager Hub.
Building a managed security service centered on ServiceNow
As a technical company of JR East, the company considered it important to respond to cyber-attacks targeting weaker points among many group companies. Therefore, it was necessary to integrate the security measures that had been implemented individually by each group company to a certain level or higher. Based on ServiceNow® the usage of CSM Pro and ITOM integrating the group-wide, deployed SecOps VR into around 80 group companies and 60K+ endpoints. It eliminated a lot of manual work for us and gave us the confidence to manage security with confidentiality and agility.
Realize value faster with ServiceNow Impact
<p>Learn how ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> Impact accelerates time to value on the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>—by combining expert coaching, personalized insights and recommendations, peer benchmarking, premium technical support, role-based training, and curated content—all delivered in a personalized digital experience.</p>
Deliver an actionable employee destination site with pre-built employee center integrations
Seamlessly consolidate portals and reduce application fatigue by integrating Employee Center with existing systems for everyday employee use cases. Improve employee productivity by simplifying how employees work, grow, and connect with the organization.
How PNC Bank transformed our operational loss event data management process
The evaluation of internal and external loss data is one of the most important functions within an operational risk framework and overall risk management strategy. The importance of having a well-organized and controlled dataflow cannot be understated. To have one ensures effective evaluation, reporting, and the ultimate benefit of being able to continually improve your control environment and risk profile. Learn how PNC transformed our loss event data management process while improving the bank’s overall resilience.
Developer meetup – Americas East
Join your peers here for a social gathering across the multiple Developer Meetup chapters. Catch up with old friends, build your network, and learn what you can from the other chapter members around the world. (American "East" Mega Developer Meetup)
Developer meetup - Americas West
Join your peers here for a social gathering across the multiple Developer Meetup chapters. Catch up with old friends, build your network, and learn what you can from the other chapter members around the world. (American "West" Mega Developer Meetup)
Developer meetup - Asia and Oceania
Join your peers here for a social gathering across the multiple Developer Meetup chapters. Catch up with old friends, build your network, and learn what you can from the other chapter members around the world. (Oceania Mega Developer Meetup)
Developer meetup - Canada, Mexico, South America, and Europe
Join your peers here for a social gathering across the multiple Developer Meetup chapters. Catch up with old friends, build your network, and learn what you can from the other chapter members around the world. (Mexico)
The role of ServiceNow in transforming experiences across the enterprise
<p>LTIMindtree, an Elite ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> Partner, invites you to discuss experiences, ideas, and insights on leveraging ServiceNow’s employee, IT, and customer experience workflows in your organization. Our expert team will share views on transforming the employee experience to improve productivity and answer questions or have discussions on:</p> <ul> <li>How to leverage ServiceNow's Self-Service and Automated processes to elevate the Employee Experience</li> <li>Engage and empower the fast-evolving workforce and meet their expectations</li> <li>Explore how to leverage the ServiceNow platform in achieving Digital Transformation and process automation</li> <li>Determine the Role of ServiceNow in Automation and AI</li> <li>Discover ServiceNow modernize your Enterprise Service Management (ESM)</li> <li>Determine the process mining relevant to optimizing your current IT workflows</li> <li>Explore your views or insights into using ServiceNow for security and compliance objectives</li> <li>Discover other areas do you think ServiceNow can be used to modernize and transform specific processes</li> <li>Explore industry-specific solutions on ServiceNow do you have experience with or think could be beneficial</li> </ul>
Transforming IRM in Shell: Progress, perks & pitfalls on the ServiceNow journey
If you’re deploying ServiceNow® IRM to manage IT risk and compliance and you’re wondering where to start and what to avoid, this session is for you. Over the last 18 months Shell has learned a lot as we’ve rolled out IRM to over 2,000 employees. With two major product releases (Compliance and Risk) in place there is still a long and ambitious transformation journey ahead. Come join us as we share some of our highlights, lowlights, and learnings.
Ask the Experts: Admin Center
<p>This session is for all admins of ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> platform to come learn about upcoming features and as the experts!</p>
Ask the Experts: When work starts to flow - Why you should stop using legacy workflows
<p>Moving away from legacy technology towards modular pieces of logic that can be reused, maintained, and easily debugged is a daunting, but necessary step. Join us to hear about the many use cases that can be solved with our Workflow Automation products today. Replace complex logic with decision tables, break up a large flow into subflows to increase reusability, and get a glimpse at cross-enterprise Process Automation to connect the dots. Learn about the main benefits of migrating away from legacy technology and how to make that transition as painless as possible.</p>
Lab: Building a killer workspace experience
In this session, you will start with a working, but limited workspace for a custom Fleet Vehicle Management application. You will configure lists and forms, create page variants with conditions, and work with custom tabs and actions based on real-world requirements. You will also learn how to use data resources, client state parameters, client scripting, dynamic data binding, and formulas in UI Builder to make your added page variants more dynamic.
Ask the Experts: Resolving errors Flow Designer
<p>We get it…errors happen. In this session, learn how to proactively build flows to that handle any errors at runtime. In this session, explore approaches to error handling in Paris and Quebec releases, as well as demo the new robust error handling functionality in the Rome and San Diego releases. <br /> <br /> Paris: Use dynamic actions and subflows <br /> Quebec: Use subflows with no ‘wait for completion’ <br /> Rome: Error handling section and action designer error handling <br /> San Diego: Try logic </p>
Knowledge Expo Tour (Dutch)
<p>Exploration of the Expo is one of the highlights of Knowledge<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>. There’s a lot to see, learn, and experience including Now Platform®, Now on Now<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">™</span></span>, partner and industry solution demos; the CreatorCon<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> zone; engaging customer activations; and fun Community networking activities. Join us for an insider’s tour!</p> <p>This tour will be conducted in Dutch. Tour meets at the Expo Information Desk.</p>
Panel: Creating a data model that supports the intersection of technology & business
<p>Providing the right information at the right time for the right people is essential for a successful enterprise. The right data model is required to support the intersection between technology and the business. Join this Think Big panel discussion to explore how peers have addressed this challenge, avoided pitfalls and their advice to set up for success.</p>
Lab: Build the ServiceNow photobooth with custom component and UI Builder (UIB)
Have *Microsoft Remote Desktop Client* installed on your machine for part 1 of this two-part lab series, use the ServiceNow® CLI to create the custom component that controls the Photobooth on the CreatorCon floor. You will learn how to use the CLI to scaffold a new custom component and use HTML5 and JavaScript with the computer's camera to take a series of photos. There is a second part of this series that involves configuring the component in UI Builder (UIB), but that isn't a pre-requisite as this lab will focus on building and deploying the component.
Digital transformation taking flight: Department of the Air Force (DAF) streamlines processes & improves efficiencies
<p>The Secretary of the Air Force for Financial Management (SAF-FM) provides fiscally responsible resource management, auditable and timely financial services, and actionable decision support. Learn how the SAF-FM’s IRM digital transformation journey achieved end-to-end process automation from business process-level control testing, entity level controls and CUECs to system compliance and more. Doing so eliminated 6,500 SOAs, reallocated 142,000 labor hours, vastly improving efficiency and visibility, and streamlined reporting to 50+ certification statements that together support a single DAF SOA.</p>
How Globo increased its security maturity level with ServiceNow
<p>One of the top media corporations in the world, Globo, like many other firms, struggled to recognize and address vulnerabilities in a timely and efficient manner, leaving them open to possible cyber assaults. By incorporating ServiceNow®'s SecOps module into the existing ServiceNow ITSM, Globo has been able to effectively manage more than 10000 security incidents and increase its security maturity level. Join this session to learn Globo's success story and take away valuable insights to help you transform vulnerability management capabilities.</p>
Lab: Citizen Developer - App Engine Management Center (set up pipeline)
Join us on a walk-through of how App Engine Management Studio (AEMC) is set up and general principles on how to use it. This session will go through the following: 1. Guided tour and setup of App Engine Management Center 2. Enable the Pipeline 3. Create / update an app through the new pipeline 4. Deploy using AEMC By the end of the session you will see how AEMC will make app deployments easier and what the first building blocks are to enabling Citizen Development and empowering the workforce to do more themselves.
Meetup: WomenNow community
<p>Connect with other women in the ServiceNow Community who are working together to increase visibility and representation and to support each other's careers.</p>
Digital Journey: Pie in the sky, to the reality of where rubber hits the road
ServiceNow® enables Coca Cola Beverages Africa (CCBA) to harmonize and streamline processes, deliver rapid support, take ownership of its master data, and deliver value to its customers. Learn how CCBA went from pie in the sky Service Management dreams, to a seamless big bang ServiceNow® ITSM standard deployment in 180 days. Learn how the university transitioned from archaic IT processes to solutions that allow enterprise agility. Hear how Value Realization Assessments are enabling the university measure value delivered to date; and extracting even more opportunities from our current entitlements.
Ask the Experts: Next Experience
Have you already turned on Next Experience, started configuring in Next Experience or just curious about the transition? This session will give a glimpse into upcoming Next Experience features and provide Experts to address any questions .. or bring your feedback to share with the product team!
Deliver better business outcomes and mitigate risk with SPM
Raymond James has fully embraced the ServiceNow® Strategic Portfolio Management with PPM including Demand and Resource Management as well as integration with ITSM, CMDB, and Vendor Risk Management. Learn how the company consolidated its work and prioritized as well as effectively managed people and spend for improved delivery. Executives and project owners now have real time access to risks and potential issues as well as contractual spend challenges and assist with contract negotiations.
Lab: Building complex order fulfillment workflows with Order Management
<p>As digital services become more complex, automation is key to streamlining order fulfillment workflows. In this lab, participants will learn first-hand how Order Management provides the automation and optimization fulfillment teams need to launch services faster. Learn how to get architecture and integrations right the first time, establish a single product catalog for scale, and dabble with flow designer to optimize order capture, decomposition and fulfillment workflows. Everything you need to get started with Order Management from ServiceNow®!</p>
How ANZ Bank is using ServiceNow Impact to improve upgrades
<p>Learn how ANZ Bank is using ServiceNow® Impact to achieve upgrade excellence. Join this session to hear how cross-departmental collaboration and prioritizing technical debt management can create a smoother, more predictable upgrade process.</p>
3 defining fundamentals to kick-start your citizen development journey
Do you have a backlog of low-code apps but no one to build them? Have you started a small citizen development program but don't know how to grow? Come learn how citizen developers can boost productivity and lower cycle time across your enterprise. Nationale Nederlande (NN) Group experts will share how they empower citizen developers to create value with ServiceNow®'s low-code platform. The session will review how to ensure proper governance, how to start small and grow a program, and the importance of hosting hackathons to drive innovation. NN Group's experts will close with a demo—from intake to building an app, fast!
How KeyBank is supercharging their digital transformation with ServiceNow Impact
<p>Learn how ServiceNow® Impact is helping KeyBank drive its digital transformation journey. With ServiceNow Impact, KeyBank has accelerated progress toward strategic goals with recommendations from experts, reduced operational risk through proactive monitoring and support, and elevated visibility to executives with the CIO Dashboard, allowing them to maximize the return on their investment in ServiceNow.</p>
Schneider Electric resolves tickets 50% faster with ITOM and Microsoft JEA
<p>Join Schneider Electric to hear how it have transformed IT Operations to deliver 90% ticket accuracy and a 50% reduction in resolution time. With operations around the world, they needed standardized governance, process, and architecture to improve operational resilience. Critical to this was achieving greater visibility of outages with improved accuracy, and to understand the impact aligned to business priority, disaster recovery and risk. Leveraging ServiceNow® together with Microsoft JEA, the company can now obtain the insight they need without disrupting strict security protocols.</p>
Managing eBay Security and Risk: How we transformed into a lean and mean machine
In the last 5 years, eBay’s InfoSec team has adopted and deployed both the Security Operations and IRM products. Leveraging the power of the platform, we integrated these products to highly automate compliance evidence management, improve security response, and scale vulnerability management. Join us to walk through our vision with a demo of our solution. This session will review eBay made the choices we did, the extremely successful results, and what we could have done better. If you are considering Security and Risk for your InfoSec team, this talk will help set a direction for your path forward.
Put your CX on track with ServiceNow Customer Service Management
<p>With over three million customer interactions processed annually, SBB, Swiss Federal Railways, faced contact center inefficiencies due to disconnected applications and a disjointed view of customer requests. ServiceNow® Customer Service Management has helped SBB unify communication channels, improve agent productivity, and route requests to the right teams, resulting in increased transparency, reduced complexity, and faster response times. Attend this session to discover how SBB leverages the ServiceNow Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> to transform the customer experience and establish a new standard of excellence.</p>
Lab: Move out of Workflow Editor and into Flow Designer
Back in the day, you may have used Workflow Editor to create automation in the platform. It was a great product and continues to support what was built. If you are still using Workflow Editor to develop automation, this session is for you - join us and learn how to turn a workflow into a flow using Flow Designer.
Keynote: Innovating with the ServiceNow platform and workflows
<p>Learn how the Now Platform® helps you cut costs, grow your business, and manage risk without the need to compromise. You won't want to miss CJ Desai, President, and COO of ServiceNow®, showcasing the latest world-class innovations. Hear from global leaders like Mars, Inc., and NVIDIA's Founder & CEO Jensen Huang, on driving success with end-to-end digital transformation and generative AI. Do you need to optimize for today or innovate for tomorrow? ServiceNow lets you say yes to both.</p>
Lab: Manage customer service management processes efficiently with Case Types
<p>Customer service cases represent the services, processes, and data required to resolve a specific customer issue or request. As customer service management spans multiple industries, there is no prescriptive definition that can be packaged to meet every type of case, while organizations must be able to model service requests.<br /> <br /> During this hands-on lab, you will learn:<br /> <br /> - how Case Types help to resolve these matters<br /> - how to create a Case Type<br /> - how to manage and configure Case Types</p>
ServiceNow SecOps challenge
Join the ultimate live challenge and be the first to find the hacker using ServiceNow®'s security operations product in this timed game. The more incidents you close, the more points you collect. Winners receive a special SecOps prize.
Get started with ServiceNow Impact
In this session, hear how you can set up your strategy, roadmap, and blueprint for value with ServiceNow Impact. Get a first-hand look into some of the key deliverables you will see in the first 90 days as a ServiceNow Impact customer.
Realize value faster with ServiceNow Impact
<p>Learn how ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> Impact accelerates time to value on the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>—by combining expert coaching, personalized insights and recommendations, peer benchmarking, premium technical support, role-based training, and curated content—all delivered in a personalized digital experience.</p>
Realize value faster with ServiceNow Impact
<p>Learn how ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> Impact accelerates time to value on the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>—by combining expert coaching, personalized insights and recommendations, peer benchmarking, premium technical support, role-based training, and curated content—all delivered in a personalized digital experience.</p>
Realize value faster with ServiceNow Impact
<p>Learn how ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> Impact accelerates time to value on the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>—by combining expert coaching, personalized insights and recommendations, peer benchmarking, premium technical support, role-based training, and curated content—all delivered in a personalized digital experience.</p>
See the future of valued workforce skills
<p>How will the workforce change? What skills and resources will companies need in the coming years? Join this session to see into the future so you can start planning for it now.</p>
See the future of valued workforce skills
<p>How will the workforce change? What skills and resources will companies need in the coming years? Join this session to see into the future so you can start planning for it now.</p>
See the future of valued workforce skills
<p>How will the workforce change? What skills and resources will companies need in the coming years? Join this session to see into the future so you can start planning for it now.</p>
See the future of valued workforce skills
<p>How will the workforce change? What skills and resources will companies need in the coming years? Join this session to see into the future so you can start planning for it now.</p>
NTT DATA innovation pit stop: Join the hyperautomation race and reduce spend
<p>Join NTT DATA for a thought-provoking roundtable discussion on how businesses are reducing cost and technical debt by embracing the automation capabilities of the ServiceNow® platform. NTT DATA is helping to improve business processes by leveraging process mining technologies such as Celonis, ServiceNow Creator Workflows and App Engine to modernize the enterprise and elevate customer and employee experiences. Learn share industry-specific examples of truly transformative ways of working through Hyperautomation.</p>
