Sarup is a Senior Director, Product Management - Customer and Industry Workflow at ServiceNow. Leads ServiceNow's Products for Customer Engagement.
Manages a global staff of product leaders and product managers focussed on - OmniChannel (Voice/CCaas integrations, Web, Mobile SDK and App, Mobile Messaging, Embedded experiences), Content (Knowledge/KCS and Communities), Agent Experience (Phone, chat, email, collaboration), Workforce Management.