Sessions
4863 sessions, 88 canceled
Learning to skate! How the NHL is leveraging Strategic Portfolio Management
<p>In many of the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> documents you see the crawl, walk, run methodology. At the league we added skating! The NHL’s first introduction to ServiceNow SPM was managing the project to implement ITSM. Straight out of the box and into use. No crawling just skating! In the last year, while implementing ITSM and FSM, the company has expanded its use of SPM to idea portal, demand management, strategic planning, and business goals, with the objective of driving all technology delivery. Skating with SPM provides not only the application functionality but visibility and controls to our fast-paced demand.</p>
=>, template literals, let, &=, |=, ?., **=. JavaScript ECMAScript 2021 and you!
<p>Did you learn JavaScript on the ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> platform like so many of us did? Well, your JavaScript is about 14 years out-of-date. ServiceNow scoped apps now default to ECMAScript 2021 and you have a lot of catching up to do. Join this session for a crash course of what is now available to you (and what still is not). And yes, this session's title is filled with actual new JavaScript syntax.</p>
HAM Pro FTW! PayPal’s rapid transition to HAM Pro and Agent Mobile App
Seven years ago, PayPal started its ITAM digital transformation journey using ServiceNow®. PayPal has deployed highly automated/custom tools for infrastructure/data center asset management and has been looking to bring similar capabilities to end-user asset management. With minimal effort PayPal rapidly deployed and is now leveraging HAM Pro/mobile agent app OOTB components including stockrooms, asset audits, and receiving. This session will provide an overview of PayPal’s ITAM history, approach to enabling HAM Pro, roadmap, and immediate deployment successes/value provided to the business.
Transform Enterprise Customer Experience with TMT Service Management
Delivering digital-first services to your enterprise customers just got a whole lot easier! In this lab, system administrators get a hands-on journey from configuring essential Service Bridge features to activating customer services through Account Lifecycle Events (ALE) and demonstrations of Proactive Service Experience Workflows (PSEW), providing a snapshot of the future of service management. It is ideal for those looking to leverage ServiceNow for transformative service delivery.
How ServiceNow Impact accelerates time to value with AI and GenAI
<p>Hear how AI-focused accelerators in <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Impact can help users implement and adopt ServiceNow AI innovations quickly, map investments to business objectives, and track the value achieved.</p>
How ServiceNow Impact accelerates time to value with AI and GenAI
<p>Hear how AI-focused accelerators in <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Impact can help users implement and adopt ServiceNow AI innovations quickly, map investments to business objectives, and track the value achieved.</p>
Every second counts: J&J’s Major Incident Management with alert automation
Explore how Johnson & Johnson's Digital Command Center uses ServiceNow® for end-to-end major incident communication and incident response powered by the platform workflows and Notify with Twilio. The company's strategies ensure minimal operational impact and rapid restoration of normalcy. Join this session to see how the company uses Major Incident Workbench for communication, ad-hoc alerts and on-call scheduling, all geared towards improving business resilience and responsiveness during critical incidents.
Sneak peek! Hear from the stars of the film Alt Shift Life, a Tribeca Studios and ServiceNow production
<p>Go behind the scenes of the film <strong>Alt Shift Life</strong>, a Tribeca Studios and ServiceNow production. Hear from two of our stars as they talk about their career journeys, the impact it's had on their lives, and the successful business outcomes they drive through digital transformation.</p>
World Premier of Alt Shift Life
<p>Join us for a toast as we celebrate the world premiere of the film Alt Shift Life. When ambition meets opportunity, you can rise up. Tribeca Studios, in partnership with ServiceNow and Oscar-nominated director Laura Checkoway, created the film. It follows three extraordinary individuals who have changed the trajectory of their lives and found purpose through careers in tech.</p>
How DLA Piper transformed marketing service delivery with Marketing Central
At DLA Piper, the Marketing Central team serves thousands of lawyers and their outdated platform could no longer meet their needs. The company needed to centralize tasks, standardize services, and adapt quickly to increasingly complex workflows. In this session, learn how DLA Piper created one app to govern three distinct styles of workflow—from simple, to specific, to complex—all while ensuring the Marketing Central team has oversight and visibility to every process. Hear directly from team members how the company built the app and how daily work and collaboration have transformed across the firm.
Brewing up a new OT/IT lifecycle management approach for Keurig Dr Pepper
<p>Join this Think Big session to understand the strategic approach that enabled Keurig Dr Pepper and EY teams to redefine operational visibility and digital efficiency at manufacturing sites by combining existing OT and IT data from multiple sources to create a Digital Twin and a single system of action within ServiceNow®.</p>
A blueprint for HRSD success: Empowering up to 80,000 civil servants for success
<p>Want to leverage Gen AI tomorrow, and automate onboarding process… yesterday? Don’t miss this session! Join this session learn how FASFC, Belgium’s national authority on food safety, has leveraged our HR blueprint for a successful HRSD foundation to prepare them for transformation-as-usual. Learn how the company have paved the way for delivering great experiences which could benefit up to 80,000 civil servants, from complex integrations to knowing when to say “no”. The results? Intuitive user journeys that drive high adoption and satisfaction.</p>
From paper to pixels: Auckland Transport's journey to digital transformation
<p>Embark on Auckland Transport’s journey towards Digital Transformation marked by heightened efficiency and improved Total Experience. Explore the orchestration of multiple strategic programs, encompassing the adoption of IT Service Management, IT Operations Management, and HR Service Delivery. Dive into the transition from a manual, data-entry process to a seamless, fully-digitized workflow, backed by the integration of Customer Service Management, Field Service Management, and the NOW Mobile App. Take a sneak peek into their visionary roadmap that utilizes GenAI tackling real-world challenges.</p>
99% faster service desk fulfilment: Resideo’s journey to EX success with GenAI
<p>Wondering where to start with deploying Generative AI across your platform? This is the session for you! Hear how Resideo has leveraged ServiceNow® to eliminate phone lines from the service desk through automation and self-service, supercharged by Gen AI. This session cover the journey from getting internal buy-in, the framework to project deployment, and how to keep employee experiences at the heart of your system. The outcome? Greater end-user satisfaction, and impressive reductions in fulfilment time, including 99% for BYOD requests and 95% for File Share Requests.</p>
AI-powered… everything! Build a use case to transform an organization
<p>Looking to leverage Gen AI's potential but unsure where to start? Organizations recognize the need for sustainable operations in driving loyalty through exceptional experiences, yet the path remains unclear. Join this session to uncover how to address these challenges and leave with a personalized mini-AI Value Assessment tailored to your industry, company, or line of business. Utilizing our proprietary methodology, we'll support you in identifying your AI objectives, relevant use cases, and crafting a robust AI strategy. Don’t miss out on this opportunity to turn your AI ambitions into action!</p>
Industry innovation: Consilio's transformational journey on ServiceNow
Explore Consilio's transformative journey in e-discovery, breaking free from manual processes with ServiceNow®. Discover how Consilio and NewRocket focused on driving business outcomes through tailored workflows, strategic integrations, and crafted playbooks for direct customer impact. Gain insights into revenue-impacting challenges, success steps from back office to front, and key metrics propelling Consilio to new heights in the niche industry. Learn about industry innovation and prioritizing impactful outcomes in specialized fields.
Embracing An Ethical Optimistic Future of AI: Leveraging Technology for Global Problem Solving
<p>Amidst the pressing need for strategic decision-making to shape a brighter future, there's a parallel urgency to consider their profound ramifications. While emerging technology is often viewed as part of the problem, it also holds immense potential to address human problems at scale. However, the key lies not in blindly relying on technology as a panacea, but rather in understanding the essence of humanity and leveraging technology to amplify our unique traits and capabilities. Join us as we navigate the complexities of our evolving landscape, grapple with decision-making in perpetual flux, and uncover insights and strategies for charting a course towards a more equitable, sustainable, and connected future.</p>
Imagination Unleashed: Technology and AI through Creative Fusion
<p>Join us for a captivating keynote illuminating the possibilities behind AI and how it can enhance the world of work for technologists. Explore the profound intersection of creativity and technology with two visionary leaders: Kate O’Neill, CEO of KO Insights who is committed to improving human experience using technology and Vince Kadlubek, Meow Wolf Co-Founder and Director, who is focused on opening portals of potential through immersive art. Come along as they engage in a powerful dialogue exploring the boundless potential and diverse multi-dimensionality of human creativity and how imagination influences technology. Explore the intriguing questions of imagination's role in bringing the unimaginable to life, how to unlock the power of imagination, and the transformative dance between technology and creativity. This session promises to inspire and expand your horizons. </p>
Revolutionizing workforce advancement: Unleashing the power of public, private partnerships
<p>Join us as we delve into the cutting-edge strategies and initiatives spearheaded by RiseUp to drive talent acquisition and training in cities. Discover how our digital skills workforce programs are transforming the landscape of workforce development.</p> <p>Engage with distinguished leaders from nonprofit organizations, government agencies, and corporate entities to explore the transformative potential of public-private partnerships (PPPs) in shaping the future of workforce advancement.</p>
Now on Now: How legal became a value driver using Legal Service Delivery (LSD)
<p>In this session, hear how our legal team has transformed into a bona fide value driver. Join our General Counsel (GC), legal, and DT leaders as they share how we're driving real operational value using our very own Legal Service Delivery (LSD) for legal request and matter management, contract lifecycle management, and reporting at ServiceNow®. You'll learn how we've sped up contract reviews and shortened sales cycles, managed third-party spend better, and improved the experience of our employees across ServiceNow, all by using LSD.</p>
Improve data resilience and innovate faster with the Own Data Platform
<p>In this “how to” session, learn how the Own Data Platform improves data resiliency and speeds up innovation. Explore solutions for safeguarding mission-critical data from accidental loss/corruption. See practical examples of how development and test processes can be streamlined with fast and precise data seeding. Get answers to all of your burning questions about how the Own Data Platform can protect and activate your ServiceNow® data.</p>
Simplification and Transformation through Tech debt removal
Are you overwhelmed by trying to simplify your ServiceNow environment and struggling to see the value of your investment? See how a large financial services organization rebooted a transformational ServiceNow re-platform project. We delve into our lessons learned on the importance of organizational change management, investing in the accuracy of our foundational data, and injecting automation whenever possible. Join us as we navigate the complexities and unlock the potential of migrating within the ServiceNow ecosystem.
Getting outside IT with Kyndryl & GenAI: 5 ways to make a difference in industry
Millions of Digital Workers left the building during Covid, becoming Digital Nomads. While many IT departments are still focusing on “back to work” initiatives, Kyndryl’s Digital Workplace practice is blazing a path forward, building new employee experiences in key industries with ServiceNow® Now Assist for ITSM and CSM. See how Kyndryl automates routine tasks like data entry and transaction processing for core IT services, and goes beyond with specialized employee experiences for Retail, Travel and Health workers, using ServiceNow’s Large Language Learning Models and Kyndryl small ones too.
From analytics to insights with User Experience Analytics
Join this hands on lab for a deep dive into User Experience Analytics. Learn how to measure your application's usage, user adoption, and engagement. Supported applications include experiences from Next Experience, Service Portal, ServiceNow® mobile, and Virtual Agent. This session will cover how to approach your usage analytics and discover insights on users' behaviors and experience. Insights gathered can help you identify opportunities, optimize your implementation, and benchmark your progress across different channels of the Now Platform®.
Modernize your change management process
<p>Are you stuck with wanting to use more data driven automation to speed up your change approvals, but not sure how to get there with your highly customized legacy change process? This lab will show you how to accelerate change velocity and manage compliance all while mitigating risk. Modern change practices can leverage features such as fit for purpose models, success scores, DevOps data, change approval policies and more!</p>
Turning the page: Shift from documentation to delivering returns using BPM
<p>In this session, we'll dive into our 18-month journey, leveraging BPM solutions in ServiceNow® for process re-engineering. We've simplified, standardized, and automated processes, creating an authoritative source of truth and a substantial transformation that brought returns for our corporation. Discover how ServiceNow entities enable real-time analytics, yielding valuable insights. Additionally, we'll showcase a pioneering use case that exemplifies this approach and the significant savings achieved.</p>
Explore the future of business systems beyond ERP
ERP isn’t dead. But, the way business works has changed. Shouldn’t your business application architecture change too? In this interactive roundtable, discuss how intelligent workflow automation on the ServiceNow® platform can enable business transformation. Pre-packaged and low code solutions from ServiceNow and its partners can deliver innovation faster and at lower cost and risk than traditional ERP-centric upgrade cycles. This reduces cost, complexity, and employee frustration.
Delivering modern enterprise services at the tactical edge
<p>Every mission, whether operational or business, continues to be digital at the tactical edge. Logistics, maintenance, IT, HR, and other requests cannot wait for ships to be back in port: staff need to be able to carry out their tasks, whether connected or not, via a single interface. Overcoming the unique challenges of the distant edge enables mission agility. For example, by taking the Now Platform<span style="font-size: 11.0pt;"><span style="">®</span></span> onboard US Navy ships, the Chaplain Corps can report analytical data about the health and well-being of Sailors and Marines across the entire fleet, empowering leaders to make informed decisions.</p>
FastForward EX: Ignite the future of work with a modern digital workplace
<p>Disparate service portals and inconsistent HR operations create a disjointed experience for employees. Discover how, with the help of Deloitte's FastForward EX accelerator, organizations are undergoing a transformative journey to provide a unified, consistent, and efficient self-service employee experience in as fast as 9 weeks! Join us to learn how this single, cost-effective services portal is breaking down silos and freeing up critical time for workforces everywhere.</p>
Navigating the governance, risk, and compliance landscape with Windward
<p>In an era marked by rapid technological advancements and increasingly stringent regulations, the intersection of Governance, Risk, and Compliance (GRC) within regulated enviornments presents unique challenges and opportunities. This session delves into the critical role of GRC and navigating the complex landscape.</p>
How KeyBank brings visibility to enterprise technology with ServiceNow Impact
<p>Are your executives looking for proactive insight on how to better manage technology and reduce risk? Learn how ServiceNow® Impact is helping KeyBank mature its digital transformation journey. With ServiceNow Impact, KeyBank has accelerated progress toward developing a "well managed" dashboard that provides insight into how the business of technology is being run, reducing operational risk through proactive monitoring and support—and elevated visibility to executives—allowing the company to maximize the return on their investment in ServiceNow.</p>
From legacy to cloud-native: Transforming operations at Equinix
<p>The path to transforming from legacy to cloud-native is a challenge every technology company is faced with. Simplifying and streamlining operations through AI and automation is the goal, but where do you start? Hear from Equinix, the largest global data center and colocation provider for enterprise network and cloud computing, as the company shares its lessons learned on adopting a cloud strategy to streamline operations—connecting case, incident, and orders workflows on a single, cloud-first platform.</p>
Delivering a consumer-grade, one stop shop HR experience for BASF
Discover the ongoing collaboration between BASF and EY Teams, where a unified, consumer-grade employee experience was created via the ServiceNow® HRSD solution. Learn how joint BASF and EY Teams maximized design, personalization, self-service, and automation elements to deliver this unique, one stop shop HR portal. This includes a deep dive into how diverse customer personas were developed and used to ensure a scalable and efficient experience. This session will also discuss how AI can be injected into the experience to improve future performance analytics and trend identification.
In Vino, Inspiratio (In Wine, Inspiration)
<p>Sit back and drink in the story of how ProAssurance President of Healthcare Professional Liability applied the lessons of his lifelong passion for winemaking to inspire the team’s bold and transformational use of <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> across its enterprise insurance business. From Napa Valley to ‘Bama Pride, Rob’s cross-country personal and professional journey blends symbolic and practical anecdotes of vision, planning, patience, orchestration, and continuous improvement in a way that moves beyond technology into culture, communications, collaboration and trusted partnerships.</p>
Polishing hidden potential: A mining company strikes ServiceNow gold
<p>Join Jason Bissonnette, NOW Platform Lead at Teck Resources, on a journey revealing how they transformed ServiceNow® from an IT ticketing tool into a strategic platform. Initially an underutilized platform since 2011, ServiceNow is now a linchpin for future cross-functional success. Discover how Teck has enabled gains in efficiency and operational visibility by instituting an innovation-focused Center of Excellence and prioritizing a >80% company-wide CMDB health score. And, learn how to accelerate Strategic Portfolio on NOW with details on Teck's current application disposition project!</p>
Bridging strategy & execution: WestJet's strategic portfolio management journey
<p>WestJet, aiming to prioritize investments and validate project value, digitally enabled their strategy with <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> Strategic Portfolio Management. WestJet now has a company-wide portfolio that updates real-time, a unified view of demand, and can prioritize and schedule granular work while keeping teams aligned on broader strategy. Join this session to see a demo showcasing how ServiceNow helped WestJet bridge the gap between strategy and execution across the entire organization (from Commercial to Fleet), leading to efficient decision-making and effective portfolio execution.</p>
Navigate AI privacy with confidence
Unlock the potential of ServiceNow® Now Assist without exposing Personal Identifiable Information and proprietary business information. Now Assist is a game-changer that can significantly elevate the ServiceNow experience and with tools such as Column Level Encryption and Data Privacy to ensure that Large Language Models are built with security, privacy, and governance by design. Come explore approaches to safeguarding sensitive data from LLMs, mitigating unauthorized access to sensitive information and ensuring compliance with data privacy regulations.
Protect sensitive data and stay compliant using ServiceNow Data Privacy (Vault)
Safeguarding sensitive data is critical to preventing data from being misused and is essential for any security strategy. ServiceNow Data Privacy provides comprehensive protection of your organization's most valuable asset, it's data. Join us to learn how to increase your employees' and customers' trust, safeguarding sensitive data and ensuring compliance with regulations like GDPR and CPRA.
Now Platform data foundation roadmap
<p>With the Now Platform®, customers break down silos, seamlessly connecting people, systems, and processes with enterprise-wide digital workflows. With CMDB/CSDM, we are evolving to break down even more silos by expanding our single data model and single architecture. Join this session to see demos, our vision, and roadmap for how the expanded CSDM 5.0 model meets with a new primary database and machine data to scale distributed services and power next generation data and AI-powered workflows. You’ll also learn how we are building on our world-class global cloud infrastructure with improved reliability, performance, and scalability for you to confidently chart a strong digital future.</p>
Risky Business: The move towards integrated risk management
<p>Effective risk management is critical to an organization's bottom-line. Historically, risk management within organizations has been conducted with a "siloed" approach - i.e. different departments within an organization manage their risks independently- resulting in potential redundancy in risk identification and a failure to see how risks can be interconnected within an organization. This session looks at how Johnson & Johnson and other organizations are using ServiceNow IRM to implement a "top-down" approach to assess and manage their risks- a forward-thinking concept in Risk Management.</p>
Pixel perfect PDF exports
<p>Seamlessly export pixel-perfect PDFs directly from ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span>, ensuring your documents retain their intended layout, design, and detail for the highest quality representation of data and insights.</p>
Financial Services Operations (FSO) Product Roadmap Session
<p>Join <span style="font-size: 12.0pt;"><span style="font-family: Aptos , sans-serif;">ServiceNow®</span></span> Banking product leaders to hear about the latest and greatest innovations to Financial Services Operations, including the new and unique ServiceNow Disputes Management, Built with Visa offering. Learn about the impactful product features available today, gain insight into what’s coming, and how to best utilize Financial Services Operations to provide frictionless customer service, seamlessly adhere to compliance regulations, and reduce operating costs.</p>
Navigating the future of banking: Best practices in card dispute resolution
<p>Join this session exploring the latest trends in banking, focusing on payment card fraud prevention and dispute resolution. Learn about early detection techniques, friendly fraud, and effective dispute management. This session will also cover how Visa and ServiceNow® solutions optimize workflows, enhance analytics, facilitate real-time resolution, and improve customer centricity. Don't miss this opportunity to learn how to protect your organization, ensure you are always in compliance, and enhance your customer service in the digital banking era.</p>
Setup a document inbox using Document Intelligence
<p>Ready to say goodbye to manual document sorting? Get excited as we dive into the world of Document Intelligence! Learn how to set up a document inbox that effortlessly classifies and extracts data. This lab will guide you through all the necessary steps and provide a thorough review of the user interfaces. Don't miss out on this opportunity to simplify your document management. Key Takeaways: - Understand document classification vs extraction - Trigger multiple use cases from a single document. - Know when to use Document Intelligence effectively.</p>
3 Levels of advanced integration design: Custom Inbound REST
The Now Platform hosts a plethora of Inbound REST APIs, but which one is best to use for your custom integration? Join this advanced lab for a deep dive into the world of Inbound REST APIs! Learn how, why, and when to use Table API vs Import Set API, as well as more advanced components such as Scripted or Flow Triggered REST APIs. The lab will also talk about security, synchronous vs asynchronous processing, and testing leading practices!
Teaching ServiceNow to read using AI powered Document Intelligence
<p>Unlock the potential of Document Intelligence! In this lab, explore how ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> can seamlessly read unstructured formats like PDFs. Dive into setting up the essential elements and training the AI on real-world documents. Watch as machine learning engine swiftly grasps crucial elements, enabling seamless processes—from document retrieval to content extraction. Say goodbye to manual intervention; let the AI orchestrate the symphony of data, pushing it effortlessly to your upstream processes.</p>
Driving UX optimization with user experience analytics on Employee Center
<p>Harness the power of ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> User Experience Analytics to revolutionize the Employee Center's usability. This session equips users with the expertise to navigate the UX Analytics dashboard and transform user data into actionable insights. Learn to shape an organization's strategy, enhance decision-making, and boost user satisfaction through data-driven narratives. Gain the skills to advocate effectively for UX improvements, leveraging analytics to pinpoint opportunities for enhancement. Return to the team as a catalyst for impactful UX optimization in the Employee Center.</p>
Inclusive design: Enhancing accessibility in Employee Center Pro
<p>Discover how accessible design principles not only comply with the Web Content Accessibility Guidelines (WCAG) but also propel employee engagement and productivity to new heights. Through real-life client examples, learn how to leverage ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> configurations to foster a more inclusive digital environment. This is an opportunity to embrace digital inclusion and transform your employee experience into a model of efficiency and accessibility.</p>
Owens Corning builds the future of the digital factory with ServiceNow
<p>Building the future of the industrial plant requires the orchestration of talent, processes and technology. Hear how Owens Corning is using ServiceNow® to build institutional knowledge that show floor operators can access at their fingertips. With Now, they are building linkages across plants and across their entire business/plant hierarchy to maximize uptime.</p>
Transforming Higher Education with 4 prestigious higher education institutions
<p>Higher education is facing unprecedented levels of disruption, and as technologies like GenAI continue to evolve, so do the expectations of students and staff. Join us to discover how leading institutions Georgian College, University of Sydney, Western Sydney University, and UCLA are at the forefront of innovation, adopting digital enhancements, AI capabilities, and integrated risk management solutions to provide students with a seamless, customer-like experience, while also managing risk and building resilience. Learn how these schools are transforming the future of higher education!</p>
