Sessions
4863 sessions, 88 canceled
How Itaú reduced incidents caused by changes by 25% and problem SLA by 70%
<p>Everybody knows that data is important to help during decision-making. Itaú Unibanco, the largest bank in Latin America, reduced by 25% the volume of critical incidents caused by more than 15.000 monthly changes. To achieve this, a risk assessment feature for changes was developed, using decision tables and change policies, both being native capabilities of the ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> platform. In addition, we are going to show how we improved incident and problem clustering, providing the best user experience by having an easier process, improving problem resolution SLA by 70%.</p>
Itaú delivering business outcomes using SPM – A journey from Jira
<p>Itau, the largest private bank in Latin America has implemented modern practices for managing outcomes using SPM technology. Attend this session to learn how Itau uses OKRS to provide us with the best results. Learn how the company accelerated the delivery of value for all business units by migrating agile product team management from JIRA to ServiceNow<span style="font-size: 12.0pt;">®</span> SPM for 28K employees. This simplified how IT teams perform agile work management (~80% reduction of gates), enabling a modern digital product management through the continuous discovery and delivery process and improving usability and accessibility.</p>
Wells Fargo drives self-service through HR Virtual Agent guided experiences
<p style=""><span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);">After implementing HRSD in 2021 and analyzing chat data, Wells Fargo identified opportunities to develop new self-service capabilities for employees and managers. Leveraging ServiceNow®'s Virtual Agent, hear the success story of how the product team established a new framework for guided experiences; tailoring workflows aimed at specific HR personas to dramatically improve case creation deflection, answer the most commonly asked questions, drive employees to the right place for support and increase overall customer satisfaction. </span></span></span></p> <p style=""> </p> <p> </p>
Roundtable: Top implementation insights for HRSD, WSD, CSM, and FSM
<p>Starting an implementation project for CSM, HRSD, WSD and FSM? Join this facilitated roundtable discussion where experts will review recommended implementation sequence and the top technical and organizational 'must-knows' for project success.</p>
Lab: Value acceleration roadmap
<p>Attend this hands-on lab to learn how you can accelerate the value you achieve with your ServiceNow<span style="font-size: 12.0pt;">®</span> investment. Learn about leading practices that help you maximize the business outcomes you need and create a value acceleration roadmap customized for your organization.</p>
Demo: Tech Providers: Connect your ecosystem & deliver proactive experiences at scale
<p>Fulfilling an order across a technology ecosystem can be complex and time consuming. Join this demo and learn how Technology Providers can connect their ecosystem to deliver a frictionless service delivery experience. From a streamlined end-to-end ordering process that leverages integrated product and service catalogs, to providing a proactive service experience with full visibility and transparency. The end result? Faster fulfillment of customer orders, higher CSAT and NPS scores, and reduced cost to serve—a win for customers, employees, and partners!</p>
Powering new solutions using Flow Designer at Portland General Electric
Portland General Electric (PGE) initially approached the need to assign recurring work tasks and reminders with a customization done to the Planned Maintenance Module. Three years, 550 maintenance plans, and 60,000 incorrectly created records later, it became clear we needed alternate options. Enter Flow Designer as an out-of-the-box, no-to-low code solution! With a walkthrough and live demo, learn how PGE leveraged ServiceNow® native tools to create a new service offering, redefine & mature processes, and remove manual effort allowing teams to focus on the work they need to complete.
The global current and future state of Enterprise Mobility
<p><span style="font-size: medium;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);"><span style="font-size: 11.0pt;"><span style="color: rgb(31,73,125);">Learn about the global current and future state of Enterprise Mobility and how hyperautomated mobility management is creating an opportunity for enterprises to expand their digital transformation. Join KC Choi, Samsung Electronics’ Global Executive Vice President and Head of Global Mobile B2B and David Kinlough, Senior Director of Enterprise Business Solutions at Samsung SDS to understand where Enterprise Mobility is going and how Samsung and ServiceNow have joined forces to redefine the enterprise mobility landscape and enable new possibilities.</span></span></span></span></span></p>
Building the house of SAM
Understanding that a holistic asset management program was needed to provide a proactive approach to manage IT Assets, Equitable made a decision to design a cohesive SAM Program. SAM Pro was the platform we chose but to implement we knew we needed a partner. Equitable selected Anglepoint to build the solid foundation that would drive compliance and automation. The company is now at a point where it is working on continuous improvements to support the business objectives of remaining compliant, driving cost savings, and identifying/mitigating risks.
UX Methods Lab: Journey mapping
Teams need a shared understanding on users' journeys through a business process to effectively innovate and improve the experience. Learn how to work with stakeholders to map the current state and ideate on an improved future state.
UX: Seamless ServiceNow: Design a cohesive experience for users and stakeholders
<p>Join us for creating a cohesive experience that improves employee experience in alignment with your brand. You'll learn why a cohesive experience is important for your users achieved through effective design strategies and leveraging the ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> platform. Explore the importance of consistency in branding, tone of voice and User Interface design. Discover how a cohesive experience helps to reduce cognitive load, increase engagement, and drive better outcomes for your users and your business. You'll have the knowledge + tools to create a more cohesive experience delivering measurable results.</p>
Lab: UX: Transforming a business process
To successfully move a business process to ServiceNow®, teams need to do more than "lift and shift." They should seize the opportunity to redesign the process, allowing improved technology and user insights to drive true transformation
Panel: Modernizing ERP
Whether it's to accelerate an upgrade, migrate to the cloud, drive efficiency, or deliver a better experience—a clean core ERP is a huge asset today. Attend this Think Big panel session to learn how to increase value capture across procurement and finance functions. Panelists will discuss ways to make existing ERP systems more flexible, more relevant, and more prepared for whatever the future might bring.
Catch your apps taking naps: 3 easy tools to secure your no/low-code apps!
<p>Attend this session to hear how to build a secure app and deploy it in the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>. Learn how customer configuration and challenges faced by security teams and how they can make it secure using the Now Security tools, like Business Rules, ACL, Report ACLs and Glide Properties. Demo sessions to demonstrate common attacks and secure the application. Deeper dive discussions at the Customer Security & Trust booth.</p>
Ask the Experts: ServiceNow Vault provides secure software development lifecycle (SDLC)
<p>As digital data transfer becomes increasingly common for businesses, security has moved to the forefront as an important and integral element of the software development lifecycle (SDLC). Application security is critical and software developers have a critical role in the overall security of enterprise applications. Join this session to learn about ServiceNow® Vault and how it helps developers secure their development lifecycle, validate and authenticate software integrity, ensure security of personal information and reduce the attack surface.</p>
Unleash limitless automation
<p>Join this session to learn from HCL about Cloud automation, Go mapping (one stop shop for Service Mapping) & ELP automation.</p>
Product Roadmap: Cloud Observability - Improving cross-system visibility
<p>Complete, end-to-end visibility is critical as teams migrate workloads from on-premise to the cloud. Hear from Lightstep co-founder, Ben Sigelman, on how ServiceNow Cloud Observability powered by Lightstep is driving cross-system visibility for organizations as they move to the cloud. In addition, get insights on the product roadmap for 2023 and to learn how to bridge Service Operations and Cloud Observability across your organization.</p>
How AT&T is enhancing customer experience with Observability
<p><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(33,33,33);"><span style="font-size: 11.0pt;"><span style="color: black;">J</span></span></span></span></span></p> <p style=""><span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);"><span style="color: rgb(3,45,66);"><span style="background-color: white;">Join us for a fireside chat to hear how AT&T is leveraging E2E tracing to improve customer experience and remove 60% of operational cost associated with outages. Get insights into the importance of end-to-end observability in modern software development, learn how to deploy OpenTelemetry at scale in a complex and diverse organization, and hear about the challenges and successes of deploying OpenTelemetry into legacy applications. The session will also cover the immediate benefits AT&T has seen since implementing OpenTelemetry and ServiceNow Cloud Observability.</span></span></span></span></span></p> <p style=""> </p>
Spotlight Keynote: Say YES to stronger, better, AND safer with Technology Workflows
<p>Delivering the technology to power your organization’s evolving digital goals is a multi-faceted challenge of managing competing objectives. The CIO needs to deliver better experiences while increasing cost efficiency. The CTO wants to accelerate innovation, without sacrificing resilience. And the CISO must mitigate risks and keep strengthening the ability to respond to expanding threats across the evolving technology landscape. Join this session to learn from ServiceNow, Accenture, and AT&T on how our latest innovations help you increase efficiency and effectiveness across technology delivery – and say yes to stronger, better and safer.</p>
Mondelez revolutionizes global HR shared services on ServiceNow
Join this session to hear the behind the scenes of one of the world's most innovative HR & GBS operations. With 80,000 global employees and a state-of-the-art shared services organization, Mondelez is leveraging ServiceNow® to transform every employee touchpoint. Discover how they built a digital foundation that connects end-to-end processes and provides a employee-centric journey. Learn how workflow automation has led to greater synergy and high-quality, efficient service delivery. This is a success story you won't want to miss!
Ask the Experts: Visually manage your automations for future with single click
Learn how to manage current and future automations based on Change Requests on your dedicated CIs. * Understand the Robot Calendar * Understand under the hood on how CRs and RPA assets are linked * Learn how to take action on your automation assets
Lab: Leverage Strategic Portfolio Management to prioritize & execute initiatives
<p>Take a tour of ServiceNow<span style="font-size: 12.0pt;">®</span> Strategic Portfolio Management in this hands-on lab. Learn how to gather, review, and prioritize strategic investments, set goals and targets; align work items with strategy, visualize key items to delivering strategy, and measure success all in a single platform.</p>
Lab: Optimize hardware asset investments with Hardware Asset Management (HAM)
<p>In this hands-on lab you'll get familiar with the Hardware Asset Workspace and dive into each view of the asset estate, walk through lifecycle processes such as bulk stock orders, mobile asset receiving, and Return Merchandise Authorization (RMA) requests for returning or repairing assets. Learn how to leverage automated workflows to help with proper asset disposal, identifying and returning end-of-lease assets, hardware swaps and asset refreshes, requesting loaner assets, and offboarding employee assets.</p>
Delivering a seamless client care experience at the House of Commons Canada
<p>Delightful client support is critical to the House of Commons strategic priority to deliver unified and seamless services to Canada’s Members of Parliament. Leveraging the next experience and Omni-channel interactions, agents benefit from single-pane visibility into multiple ServiceNow workflows including Employee, Technology, and applications created with App Engine. The House of Commons has enabled agents to quickly initiate and follow cross-departmental collaboration for the speedy fulfillment of client’s needs. Join us to see how our agents are providing an excellent service experience.</p>
Lab: Magically transform a system of record with automation
Discover several ways you can add business logic to turn a system of record into an automated process within a low code/no code tool. In this session you will create a table from scratch using Table Builder, use our new Formula Builder to create a calculated field on that table, build a new workflow from scratch in Flow Designer, and create a reusable subflow.
Peer-to-Peer conversations
Listen, share and engage at the peer-to-peer sharing sessions. Vote on topics, the top 3 for each time slot will be selected by noon each day. Similar to 'hallways discussions' these sessions are intended to facilitate conversations around the voted topic(s) with a structured time and place to meetup. Example topics: CICD, Integrations, Performance, Managing Developers.
Peer-to-peer conversations
<p>Listen, share and engage at the peer-to-peer sharing sessions. Vote on topics, the top 3 for each time slot will be selected by noon each day. Similar to 'hallways discussions' these sessions are intended to facilitate conversations around the voted topic(s) with a structured time and place to meetup. Example topics: CICD, Integrations, Performance, Managing Developers.</p>
♪♪♪ヽ(ˇ∀ˇ )ゞ Tamagotchi? In MY Service Portal? How to have fun learning Angular!
<p>Angular providers are a powerful, secure, and fast tool to leverage for responsive Service Portals. We'll walk you through creating a responsive game with 3 widgets using an Angular Provider and show you the performance of the same widgets using broadcasts instead. We'll compare their performance, and you will walk away knowing how to use Angular Providers for Service Portal. Do you miss your tamagotchi from the 90s? Come on in and enjoy the nostalgia wave! For your best chance at success, experience with HTML, CSS, AngularJS, JavaScript and Service Portal development is suggested.</p>
The pursuit of an unrivaled student experience
<p>The higher education sector is immersed in a period of unprecedented disruption. Student needs and expectations have, and will continue to, evolve rapidly. Georgian College has embraced the need for a digital looking future to meet these evolving student expectations. Learn how Georgian bravely took on the challenge to deliver an unrivaled student experience. In this session, we will share how we put Georgian students at the centre of this student centric digital transformation, and some of the outcomes we’ve achieved on the journey to deliver an unrivalled student experience.</p>
Vault to success: Take greater control of your Now Platform data security!
<p>Discover the benefits of ServiceNow® Vault and how its features can be combined to meet multiple compliance use cases. Learn about Platform Encryption, Data Anonymization, Secrets Management, Log Exports, and Code Signing - all included in Vault.</p>
Increasing data security and privacy with ServiceNow Vault
<p>Data is a valuable asset and protecting it from internal and external threats is critical when it comes to organizations avoiding financial loss, reputational harm, customer trust degradation, and brand erosion. Furthermore, regulations for securing data, imposed by the government and the industry, make it critical for organizations to achieve and maintain compliance. Join us in this session and learn from experts how ServiceNow® Vault can help organizations increase trust and compliance while improving their overall security posture on the Now Platform®.</p>
Ask the Experts: Building RPA automations at scale
Build RPA automations at scale along with error management and understand how to automatically manage retries at ease.
Panel: Watch your apps! Campus readiness with low-code adoption
<p>How do higher education institutions spin up apps in days to meet the needs of their constituents and communities? They build them themselves internally on the same platform they use for their campus IT and operations. This panel is a collection of education customers who had an immediate need and were ready with a low-code solution when they needed it. Hear how apps have been quickly deployed to manage all statewide scholarships and to help students in need of a meal or a place to sleep. Universities are often the backbone of many communities, and they are using the power of the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> to serve their constituents. This innovative panel will get you thinking about what you might be able to build!</p>
Fujitsu’s entire IT revolution with the ‘platform of platforms’
<p>It is difficult for a company without changes to survive in an age of rapid social change and uncertain future. With the aim of continual change and improvement, Fujitsu considers DX as core to the management of the entire company. That is Fujitsu Transformation – known as ‘FUJITRA’. During this session Fujitsu shares a detailed success story of how it enabled the organization to manage approvals through a user-friendly and effective workflows. Join this session to hear how Fujitsu and ServiceNow® have reduced our approval process by 30% and saved time for 120,000 employees globally.</p>
Panel: Reduce cyber risk or drive innovation? Your financial institution can do both
<p>Managing cybersecurity is now a top challenge for financial institutions (FIs) across the globe, with regulators calling for increased accountability from boards and executives. With ServiceNow®, FIs can intelligently orchestrate and monitor risk and security processes, while increasing privacy and compliance. As a result, tech, risk, and security leaders can protect their FIs from lawsuits, fines, and tarnished reputations. Join this panel session of industry security and risk leaders to discuss crucial strategies, and learn how to both reduce risk and drive innovation with ServiceNow.</p>
UX Presentation: Self service leading practices
Learn 5 leading practices to help ensure your self-service implementation delivers the value your users expect. These practices span all of ServiceNow's portal experience (e.g. Employee Center, Customer Service Portal) and are valuable for any custom portal experiences you might create.
Lab: UX: Delivering great self-service experiences
<p>Investing in helping your employees or customers resolve problems on their own? Want to make sure they are successful in their self-service tasks? Join this Lab session to learn how to center the users in your decision making process by applying best practices and user experience methods to your implementation journey.</p>
Lab: Get on the tools with the Hyperautomation Toolbox
Get hands on with all the latest gear in the Hyperautomation Toolbox. You will digitize a paper-based workflow using App Engine Studio, Document Intelligence, Process Automation Designer, Playbooks, Flow Designer, and Integration Hub. Take this highly repeatable framework back home with you and become a digital transformation champion.
Honeywell transforms its digital employee onboarding experience with Now Platform
<p>Honeywell embarked on the journey to centralize and elevate employee engagement across the HR functions. The incubation and build of engaging employee onboarding and an alumni portal accelerated the integration of disparate processes and experiences, resulting in consistent and productive employee engagement across the enterprise.</p> <p>Join us to learn how Honeywell, working with LTIMindtree, harnessed the power of the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> to transform their digital HR experience.</p>
Digitizing employee experience: Unleash the power of 68,000 Siemens Healthineers
Learn how Siemens Healthineers (SHS) is revolutionizing its employee experience. Siemens partnered with Capgemini and ServiceNow® to create an omnichannel employee experience. This new platform enables employees to access HR and IT functions seamlessly. This new service center is set up to provide an unmatched, standardized journey for all SHS employees backed with newly established service centers, while increasing the efficiency of their HR Organization.
J&J Success Story: De-customize your platform and elevate health scan scores
<p>Join this session to hear Johnson & Johnson's de-customization journey. As an early adopter of the platform from pre-Aspen release, challenges turned into opportunities. Through this journey, discover how J&J improved their Configuration Review / Health Scan scores from a mere 58% to an impressive 84% becoming one of the least customized 12 years old SN platform. This session is not just a tale of triumph, but a roadmap for others seeking to follow in J&J's footsteps. By sharing the J&J experience, we hope to inspire organizations everywhere to embrace minimal customization and reap the rewards that come with it.</p>
CreatorCon Hackathon - All are welcome!
<p>The sky's the limit at the CreatorCon<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> Hackathon. Teams of all types go head-to-head in this one-night quest for fun, prizes, and glory. This is an excellent opportunity to build apps that solve real business problems. Any background and skills are welcome! You + the Now Platform® = unlimited brilliance!</p>
CreatorCon Hackathon team formation
<p>The CreatorCon Hackathon is back! Any background and skills are welcome. Not just developers can participate! A well-rounded team is often the key to success. During this time, we will help participants create teams (with up to five team members each). Be sure to add "CreatorCon Hackathon - All are welcome!" to your agenda, too!</p>
CreatorCon Hackathon winners revealed!
Who in their right minds spends eight hours on the first day of a busy conference to hack solutions to hypothetical problems? Your Hackathon teams and winners, that's who! During this session we will reveal and award the winners of the 2023 CreatorCon Hackathon!
Developer organizer meetup
Are you a Developer Meetup organizer or co-organizer? Interested in starting up a new chapter in your area? Join us for this live and in-person organizer town hall so we can share our strategies, expertise, and ideas!
Now on Now: Making AI your new best friend for smarter work
<p>We know AI is everywhere. So why not use it to work smarter…not harder? In this session, learn how we’re making AI our best friend and using it to rapidly transform the way we work at ServiceNow<span style="font-size: 12.0pt;">®</span>. See how we’re infusing AI into the employee experience to completely reimagine and personalize the way we engage with our work and with each other. The result: more productive and more fulfilled employees across every department. Whether you’re a technical expert or an executive, you’ll walk away feeling inspired and informed about the exciting possibilities AI can create for your organization.</p>
Lab: Transforming agency service delivery using Public Sector Digital Services
<p>Utilize Public Sector Digital Services to support citizens, businesses and other agencies. Transform the delivery of services from one agency to another or operate in a shared service model. Government experts from ServiceNow® will explain the agency data model and its value in providing agency shared services, as well as citizen services. You’ll walk away understanding: - How to create a new internal or external agency - Create and ensure record producers are exposed to the appropriate agency or customer - How to support and service both internal and external agency customers</p>
Out with the old, in with the new: Automating risk management
<p>How do you approach the age-old problem and daunting task of modernizing your business? How do you address and manage multiple stakeholders with varying goals? What about different global business units and hundreds of complex processes? Many companies handle their current risk management process with Excel and PowerBI. Join this session to understand how EY and ServiceNow<span style="font-size: 12.0pt;">®</span> teams streamlined and automated risk management processes with specific emphasis on architecting the advanced risk application to leverage a strong entity structure, assessments, and reporting. </p>
Roundtable: The path to the next evolution of human technology
<p>Automation is transforming the way work is done by reducing manual labor and increasing the speed and accuracy of processes. Distributed ledger technology is facilitating secure and transparent transactions, while artificial intelligence is enabling advanced decision-making capabilities. By harnessing these technologies, organizations can achieve greater agility, innovation, and competitiveness. Join this Think Big round table discussion to discover the path of the next evolution of human technology and the promise it holds for improving our lives and shaping the future.</p>
The US Bank employee support experience: Employee Center Pro and Virtual Agent
<p>U.S. Bank recently went live with EC Pro portal for technology and integrated Virtual Agent with MS Teams in order to drive self-service automation that did not previously exist. The company focused on the top call drivers into the Service Desk to automate the top problems. Employees can now access automation from Employee Center or access from Teams/Teams Mobile for support anywhere, anytime. In the first week, adoption increased by over 50% for our portal, went from 34k VA interactions in Jan to over 103k in just a week after launch, and automations triggered 1.4k times.</p>
