Jerry is the Director, Creator, Customer and Industry Workflows, Leading Practices for ServiceNow, responsible for delivering best practices for ServiceNow implementations. Prior role, Jerry was Director of Consumer Services for UnitedHealth Care. His ServiceNow experience started with successful CSM implementation for 7-Eleven and Global Workforce/Infrastructure Manager for Citibank. Jerry holds a BSBA (Management) Columbia Southern University, MBA (International Business) Liberty University, CX Professional Certificate and Advisory Board Member Bauer College of Business (Univ. of Houston).