Sessions
4863 sessions, 88 canceled
Demo: Source-to-pay: This is the way
Want to see how ServiceNow® rebelled and transformed the ancient and disordered source-to-pay experience? In this adventure we'll show you how we started the rebellion by transforming procurement in 1H 2022, how we added supplier management to our alliance in 2H 2022, and we'll show you the impact of the new Accounts Payable Management app in 2023. Plus, we'll have a teaser on what's to come in 2H 2023. With ServiceNow, source-to-pay is a process of Zen. This is the way.
Lab: Creating a new end-to-end citizen service in Public Sector Digital Services
Join government experts from ServiceNow as we cover the process of making a new government services available to citizens. In this session learn how to: Create a new citizen service Adding a record producer to add the service to the citizen portal Ensure contextual knowledge associated with the new record producer Effectively communicate its availability
Demo: Activate ESG across the enterprise
Join this demo session to learn how to Activate ESG across your enterprise. The demo will show how ServiceNow® enables you to turn your ESG intent into impact, achieve your Net Zero goals, and reduce the ESG impact of your value chain – all on a unified platform that helps you build your reputation and trust as you generate value and deliver sustainability, equity, and ethics impact across your organization.
Securely deploying a vendor portal
<p>Security is a key concern for all enterprises, yet deploying a Vendor Risk Management solution requires enabling external access to ServiceNow®. Discover how a Fortune 500 company could launch an external-facing vendor portal while adhering to its strict security standards. This session will cover the requirements and concerns identified and the options considered. Attend this session to learn how to launch an external vendor portal, covering key architectural and security considerations, necessary controls, and how to minimize manual admin tasks.</p>
Innovating the employee and customer experience
<p>Microsoft and ServiceNow<span style="font-size: 12.0pt;">®</span> have partnered to make the world of work achieve more. By seamlessly embedding ServiceNow workflows into Microsoft Teams, together we empower employees to work where they already work, find answers to common problems faster, and manage more complex matters to a live agent. And this is all managed on a single portal. Join this session to hear more about how Microsoft and ServiceNow’s partnership is improving service, experiences, and access for employees and raising customer satisfaction scores to 100%.</p>
Demo: Transform enterprise security
What does it mean to “transform enterprise security?” It can mean a lot of things to many different people. This demo session will explore how organizations are using ServiceNow® Security Operations to change how they more effectively manage and respond to security events across the enterprise.
How M&T Bank is rapidly expanding the Now Platform with ServiceNow Impact
<p>Learn how M&T Bank, with more than 1,000 branches across the eastern U.S., is using ServiceNow® Impact to accelerate the value of the Now Platform<span style="font-family: Calibri , sans-serif;">®</span>. With ServiceNow Impact, they are improving the way they create roadmaps and oversee governance of the platform as they rapidly expand its use.</p>
How ServiceNow Impact is paying dividends at Northwestern Mutual
<p>Hear how Northwestern Mutual is using ServiceNow® Impact, a first-of-its-kind value acceleration solution built on the Now Platform®, to increase the value of their ServiceNow investment. ServiceNow Impact helps Northwestern Mutual boost the expertise of their ServiceNow staff with training and certification paths, augment their team with experts on demand, and improve instance health with health scans and accelerators.</p>
Realize value faster with ServiceNow Impact
<p>Learn how ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> Impact accelerates time to value on the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>—by combining expert coaching, personalized insights and recommendations, peer benchmarking, premium technical support, role-based training, and curated content—all delivered in a personalized digital experience.</p>
Realize value faster with ServiceNow Impact
<p>Learn how ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> Impact accelerates time to value on the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>—by combining expert coaching, personalized insights and recommendations, peer benchmarking, premium technical support, role-based training, and curated content—all delivered in a personalized digital experience.</p>
Demo: Create a seamless customer and field service experience
Customer service is at the heart of any organization. Meeting customers where they are improves customer satisfaction, while boosting employee productivity. Discover the newest innovations in Customer Service Management and Field Service Management. Join this demo session to learn how to: -Deliver a connected experience across customer and field service -Provide omni-channel support for customers -Complete the job right the first time in the field
Panel: Commitment to service: Government best practices in customer experience
<p>Government agencies and their employees have a commitment to service. Although poor customer experience won't result in lost customers or decreased revenue, agencies know poor experiences impact trust and disengage employees. As agencies strive to achieve their mission to serve their communities, providing a transparent and secure customer experience is a priority. This panel session will share a variety of case studies and discuss the best practices to improve their customer experience.</p>
Dynatrace as a foundation for ServiceNow automated ITSM
<p>Automation, AIOps, and enterprise-wide observability are all fundamental to enabling digital transformation at scale in complex multi-cloud environments. That’s why Global Systems Integrators rely on Dynatrace to automate ITSM for the world's largest enterprises and government agencies. In this session, learn how Dynatrace’s observability platform, powered by AI and automation, integrates with ServiceNow® ITSM to bring real time visibility into application and infrastructure problems with automatic root cause analysis and business impact.</p>
Demo: Deliver strategic technology initiatives
Strategically, it is more important than ever to have the digital dexterity to spot business opportunities and threats early and implement change quickly. But obstacles include poor strategic alignment; resource constraints; and multiple systems of record in disconnected tools. In this demo session, learn how Strategic Portfolio Management (SPM) empowers organizations to drive business outcomes by consolidating work planning & delivery; aligning all work to strategy and priorities; and accelerating value delivery at scale so you can maximize business value - all on a single platform.
Ask the Experts: Learn dev best practices in a governed env with Code Checker
<p>In the upcoming Vancouver release, learn how to govern and build automations with the best practices, reducing friction of troubleshooting and fixes. This session goes under the hood to understand how RPA Hub and the Design Studio are tied together to bring the best out of developers</p>
Using ServiceNow to build cyber resilient connectivity with law enforcement and government partners
<p>The Australian Federal Police (AFP) is the first government agency to use ServiceNow® to implement a public Customer Service Management (CSM) system integration with a secure agency environment. Join this session to hear how the AFP successfully utilized the ServiceNow® CSM to build the National Operations State Service Centre (NOSSC) portal. Through the NOSSC portal, partner agencies are able to submit requests for assistance, report criminal activity and interact directly into secure AFP systems. This allows for timely responses and a closer level of engagement to prevent and disrupt crime, respond to emerging national and international issues, and protect Australia from serious organized crime and terrorism. From this the AFP is now working with ServiceNow® on potential future application of this pattern for higher assurance connections between the community and policing agencies.
Spotlight Keynote: Say YES to elevating customer experiences AND lowering expenses with ServiceNow
<p>Customer expectations for exceptional customer service have never been higher. But today organizations are being forced to decide: Do they elevate experiences or lower expenses? With ServiceNow, you don’t have to choose – you can do both! Hear inspiring stories directly from a global coffee brand and an in-home healthcare pioneer. Learn how ServiceNow automates and streamlines customer service processes, engages customers with easier self-service, empowers agents with intelligent guidance, drives operational efficiency across the order lifecycle, and extends seamless service experiences in the field - all for faster issue resolution at lower costs.</p>
Protect and preserve your ServiceNow data with a SaaS data protection platform
<p>Whether caused by an inadvertent deletion, misconfigured automation, or malfunctioning data integration, losing critical ServiceNow® data can impact your business operations, productivity, and compliance. When a data loss or corruption occurs, you need the ability to recover data with speed and accuracy. In this session for ServiceNow platform owners and developers, learn how OwnBackup, a ServiceNow Build Partner, helps drive data resilience, compliance, and innovation with best-in-class backup and recovery, archiving, and data seeding solutions for the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>.</p>
Insights from Xerox’s Service Experience Transformation
<p>With a long history of innovation, Xerox continuously strives to enhance their service experience. Technicians and agents globally use ServiceNow and CareAR augmented reality to speed resolutions, boost remote solve rates and reduce carbon emissions. Join us as Xerox shares best practices from their own service transformation, including ways they are increasing uptime, deflecting dispatches, and managing the skills gap with automation, workflows, augmented reality, and artificial intelligence. They’ll also share the critical KPIs and metrics they use to measure success.</p>
Automating intelligent commerce for speed and cost savings using RPA
<p>In modern global commerce, intelligence and accuracy is everything. The pace of competition and tight industry profit margins demand it. Inmar Intelligence is a data-first and customer-centric technology provider with a rich history that's trusted by the world's leading retailers. To digitize and transform their operations, create cleaner data, and improve the productivity of their workforce, Inmar turned to ServiceNow®’s Automation Engine to achieve “24/7 automation." Join this session to learn about how the Inmar RPA program has delivered rapid results for its transforming business.</p>
Create seamless employee experiences and improve productivity
Talent is a key competitive differentiator for manufacturers. Learn how ServiceNow® helps manufacturing leaders create frictionless experiences for employees to improve satisfaction and organizational productivity.
Spotlight Keynote: Grupo Bimbo and Caterpillar say YES to creating value across the manufacturing value chain
<p>How can manufacturers address their most pressing challenges and thrive in any environment? In this fireside chat, learn how ServiceNow® enables manufacturing leaders to drive action across every part of their value chain. Gain an understanding of the manufacturing solution portfolio and hear from Grupo Bimbo, Caterpillar and ServiceNow on how manufacturers are expanding the use of the platform to become more agile and manage risk.</p>
Using Security Operations to reduce friction and drive organization change
Hundreds of thousands of vulnerabilities are discovered yearly leaving organizations with the challenge of how to effectively manage them. This presentation will cover how State Farm is leveraging ServiceNow® Security Operations capabilities to help manage vulnerabilities while reducing friction with vulnerable asset owners. The session will also cover opportunities for data collection and use of meaningful metrics to provide business insight. Learn how this approach helps influence organizational wide change to improve security posture.
NBA Properties revolutionizes workplace experiences with ServiceNow
The NBA emerged from the pandemic with new learnings and use cases for creating a better, more engaging working environment for staff and employees. With ServiceNow®, the NBA was and continues to take action around workforce management, space layouts, and building utilization based on employee behavior data. ServiceNow Workplace Service Delivery provides a holistic understanding of building badge access information, cafeteria services, tech bar utilization, hybrid versus remote personas, providing NBA the insights needed to revolutionize the workplace experience and its management.
Protecting sensitive data with ServiceNow Platform Encryption
<p>With more data moving to the cloud, failure to adequately protect sensitive data such as Personally Identifiable Information (PII) could open doors to significant financial loss, reputational damage, legal ramifications and more. ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> Platform Encryption offers a layered approach with flexibility to use multiple encryption technologies to protect sensitive data and ensure compliance with privacy policies, regulatory requirements, and contractual obligations. In this session, you will hear how customers have benefited from using Platform Encryption to help protect sensitive data.</p>
ServiceNow Secrets Management for ITOM Discovery
<p>ServiceNow® ITOM Discovery is a critical aspect of IT infrastructure creating an accurate and up-to-date record in CMDB. Hence customer security teams need to ensure that ITOM Discovery is implemented securely. Join us in this session and learn how Admins, Citizen-, and Pro-Developers can use an industry first client-side encryption for ITOM Discovery credentials on the Now Platform® without impacting ServiceNow functionality.</p>
UX Presentation: Using platform analytics to communicate clear and engaging insights
<p>If you're looking to effectively communicate insights from your analytics platform, join this leading practices session and discover how to present your findings in a clear, concise, and engaging manner. You will connect these practices to the latest techniques the ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> platform has available. You will learn from ServiceNow's experience experts on the Platform Analytics Leading Practices team to guide your dashboard design so they deliver visual stories to maximize insights related to specific goals and objectives.</p>
Ask the Experts: Five steps to visual happiness: Better data visual storytelling in ServiceNow
<p>Join this session to learn how to drive your users from just consuming data, to information, to meaningful insights and eventually better business decision-making and actions. This session is less about the actual tools, but more about the fundamental steps you should follow, the information to gather, and best practices you can apply to be able to do the best visual storytelling. You can apply this everywhere, but yes, we WILL show you how to apply this within our ServiceNow®<span style="font-size: 12.0pt;">®</span> platform using Next Experience's new dashboards and visualizations powered by reporting and Performance Analytics.</p>
Ask the Experts: Theming
Would you like to theme your instance or have you already themed it and want to know more about best practices? Come to the this session to hear about new features coming to Theme Builder and ask the experts or provide feedback on theming!
AccessFlow IGA: Maximize the value of IGA on ServiceNow
Imagine a world where Identity Governance and Administration (IGA) is transformed - where end-to-end automation and improved compliance are the norms. This world is within reach with AccessFlow IGA, a SOC-certified, cloud-based Access Management & Identity Governance solution built on the ServiceNow® platform. It offers streamlined access management, proactive risk management, and complete visibility, all while leveraging the performance, security, GRC, and user-friendly interface of ServiceNow®. Join this session to hear how AccessFlow IGA can skyrocket your organization’s IAM approach.
Adopt CSDM: Journey for innovation with any-ops
Developing and managing effective service portfolios is foundational to driving innovation. As organizations build their service and operational strategies (e.g., Traditional IT, ProductOps, Agile/DevOps, AIOps, or NoOps), having a mature and thriving service portfolio is critical to success. This session will address moving from “theory to practice” by building the foundation and extending it using various design ideas that foster a culture of innovation and support an organization’s strategy. Join this session to learn how CSDM can drive innovation and help navigate your ‘any-ops’ journey.
Panel: ServiceNow Workplace Service Delivery as a driver for workplace transformation
<p>With the shift towards flexible work, leaders are challenged to keep pace with the modern workplace evolution, maintain culture and drive collaboration. Join us for this panel session featuring KPMG US and ENMAX as they share their transformation centered on enhancing workplace experiences. Hear lessons learned through the workplace evolution: how to streamline reservations and workplace services, provide employees with interactive maps, and manage space and capacity planning. Leave with examples of workplace strategies and how to drive adoption across the enterprise.</p>
Lab: UX: Streamlining content value realization from customers and partners who have done it
<p>As the ServiceNow® platform becomes more pervasive in your organization, its impact becomes more diverse. However, innovation without governance can leave companies with features and applications that are hard to use, scale and understand value. Innovation and efficiency can quickly turn into confusion and tech debt. Join this panel of enterprise content experts to understand the how to scale documentation process to decrease cost, technology debt, and time to value. Learn ways to automate and integrate documentation to create a consistent, accurate, and engaging content ecosystem.</p>
How can GBS organizations make work ‘flow’ across silos with the center office?
<p>Today, GBS leaders need to unlock more business value from their tech investments to keep up with stakeholders’ demand for proactive insights and personalized user experiences in their Shared Services model. Join this interactive session to learn how the center office and Deloitte's GBS on Now proposition can reimagine the role of service delivery across Engage, Act & Perform pillars. GBS on Now can help leaders improve their current operational transformation while breaking down silos.</p>
How emerging technology can deliver a richer EAM strategy and working experience
<p>In a fast-moving and evolving landscape, how do you plan on harnessing the capabilities of emerging technology and applying them to your EAM strategy? The Internet-of-Things (IoT), predictive maintenance, augmented reality, digital twins, mobile and blockchain are changing the typical EAM paradigm. In this session, we will explore how ServiceNow EAM, with a focus on a future-forward dialog, a solid change framework, and a digital-first culture can inject tremendous value into an EAM approach so it maximizes asset value and revolutionizes the working experience. </p>
Proximus’ back to box Initiative in Customer Service Management
<p>Proximus began their Customer Service Management journey in 2016 that involved choices made based on the available tool knowledge and capabilities. Over time, it realized the need to stay closer to OOTB capabilities. Project 'Back to the box' was adopted with the target to simplify and standardize their setup that led to the migration of Case and Incident management from a scoped app towards a global approach. Learn how Proximus overcame their challenges from a technical and business point of view with the Back to the Box initiative.</p>
Reinventing manufacturing operations for a seamless shop floor experience
<p>Manufacturing operations consist of full-scope transformation of raw materials to finished goods performed at the shop floor by frontline workers. Today, these operations face various challenges such as supply chain issues, skill gaps in the workforce, lack of transparency of performance recording and measurement, and poor use of data and analytics which leads to large gaps in visibility of operations. EY team’s connected manufacturing application leverages the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> to address these challenges and create a better working experience for the shop floor operators and managers.</p>
Streamline your IT Operations with Native Predictive Ops Solution
<p>The enterprise service management team at a Fortune 500 energy conglomerate was challenged to minimise disruptions, increase stability, and become more resilient.</p> <p>Join us to learn how this customer, in collaboration with LTIMindtree, drove better control and visibility across 750 business-critical applications, drove incident reduction by 31%, accelerated the identification of 78% of application service security vulnerability areas, and reduced turnaround time from days to seconds!</p>
Achieve hyperautomation for mobile device lifecycle management
<p>Managing mobile devices throughout their lifecycle, from deployment through end-of-life, brings challenges to any enterprise. Organizations deal with multiple EMM, enrollment, procurement/fulfillment and mobile carrier platforms, and constant swivel-chairing between systems that manage logistics and the manual tasks required. Zero Touch Mobility for ServiceNow® integrates the majority of siloed systems and hyperautomates mobile device workflows from cradle to grave. Join this session to learn how to streamline your mobility management regardless of OEM or OS.</p>
All grown up: A tale of rapid maturity with ServiceNow GRC
<p>Modivcare manages the lives of 34 million people, resulting in constant scrutiny when it comes to protecting patient information. The manual processes once used to manage risks and compliance became a potential liability. Standing at ground level, Modivcare chose ServiceNow®’s Governance, Risk, & Compliance (GRC) product to rapidly ascend the maturity curve. In a matter of months, Modivcare went from less than 10% Risk maturity to monitoring 400+ risks, managing 550% more controls, and managing 100% of policy, procedures, standards, and exceptions in ServiceNow. Learn how to fast-track your GRC goals.</p>
Attracting an audience: Lessons from ServiceNow’s CMO
<p>Digital transformation isn’t confined just to IT, it’s the foundation for competing in a digital-first world at speed and scale. In this very special conversation, ServiceNow's CMO Michael Park and Global Head of Innovation Brian Solis will explore how you can apply industry-leading B2B marketing strategies and best-practices to boost your personal brand and become a change agent. You will learn from a master B2B marketer how to gain influence within your organization, so that you can attract an audience and earn the attention and support of your C-Suite and key business decision-makers.</p>
Deployment of a security operations MSSP utilizing the ServiceNow platform
<p>Companies face various risks such as attack surface management and cyber hygiene, but the lack of IT and security personnel is a major issue. SB Technology works with ServiceNow® to develop services that can handle these issues by joining our security services with the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> functions (ITOM, SecOps). There are very few companies that can manage assets and vulnerabilities in realtime. These services automatically link assets collected with ITOM with vulnerabilities to judge threats in vulnerabilities and priorities for handling them, making for easily performed seamless operations.</p>
Differentiate Yourself: Showcase Your Skills by Sharing Knowledge and Expertise
<p>Learn the importance of ServiceNow® Resume creations on the future of your career. A creation is a video, article, blog, podcast, course, or development project you create to share knowledge and experience with peers in the ServiceNow® ecosystem. Showcasing your skills will be an important way to differentiate your expertise as ServiceNow® continues to expand globally. Creations tell your story and document your learning journey, but they also do so much more. Come hear how you can get started.</p>
Driving transformation towards a business services model at Perkins Coie LLC
<p>As Perkins Coie, LLC embarked on a firm-wide transformation towards a business services model, it selected ServiceNow® to address enterprise workflow and digital strategy. Using a strategic, outcomes-based focus, Perkins Coie partnered with Cask and crafted a 24-month roadmap, layering the ServiceNow footprint over that roadmap. The global law firm is enhancing visibility and is well on its way toward maximizing ServiceNow capability for service optimization, informed decision-making, and much more. Learn how Perkins Coie is using ServiceNow to incrementally solve top business problems.</p>
Elevate Now! The ECC to S4HANA migration challenge is the biggest workflow innovation opportunity of our time
<p>There is significant risk in disrupted business processes, and focus on mitigating disruptions inhibits an organization’s ability to drive additional value through business innovation. With the growing need to migrate the ERP to the cloud, how can your organization continue to innovate throughout the migration and bring innovation around the EPR past parity toward value-add? Discover how to maintain years of ERP process innovation investment as you migrate your core data to the cloud, while unlocking capacity to wow your stakeholders and users.</p>
Elevate Now! The ECC to S4HANA migration challenge
<p>There is significant risk in disrupted business processes, and focus on mitigating disruptions inhibits an organization’s ability to drive additional value through business innovation. With the growing need to migrate the ERP to the cloud, how can your organization continue to innovate throughout the migration and bring innovation around the EPR past parity toward value-add? Discover how to maintain years of ERP process innovation investment as you migrate your core data to the cloud, while unlocking capacity to wow your stakeholders and users.</p>
Caution, hyperautomation ahead: The truth behind Document Intelligence
In 2022, Lera Investment Technologies (LIT) transitioned from 100% manual order intake and fulfillment processes to 98% automation using ServiceNow®. A pinnacle moment for most organizations; yet, this was just the beginning. Wanting to maximize operational efficiencies and order management automation, LIT called on ServiceNow Service Bridge, Document Intelligence, and Machine Learning. With Phase 2 freshly implemented, LIT is primed to expand without future investment. Having hyperautomation in place and order-to-cash optimized, LIT can now focus on continual improvement and IaaS initiatives.
Harmonizing HR and IT to transform the employee experience at Morningstar
Morningstar, a financial services company, will share how they partnered with Cask and ServiceNow® in early 2022 to create a digital strategy to attract and retain talent. Their digital evolution makes meaningful moments within the employee experience frictionless, impactful, and memorable. As the company leveraged ServiceNow's Employee Center Pro, it seeks to deliver a new corporate intranet, enabling a “One Stop Start” for all employees. Learn how Morningstar's shift to one system and architecture creates a consistent employee experience for IT, payroll, and functions across the enterprise.
How Lippert keeps track of IT assets across multiple continents
Ever misplaced your car keys? Ever wonder where you just set them down and now can't find them? Imagine having that problem with an organization that spans multiple continents and is unsure of where its critical assets are. Lippert has more than 90 facilities on five continents. They are a leading manufacturer of commercial vehicle components and accessories. They are 11,000 members strong, and to keep track of all their IT assets, Lippert uses ServiceNow® ITAM to automate the end-to-end life cycle for software, hardware, and cloud assets.
How RiseUp with ServiceNow changed my life: Daniel Falay's story
<p>Hear from Daniel, a Nigerian immigrant who had a life changing moment and an amazing ServiceNow® journey. ServiceNow has given him the opportunity to work with some of the best organizations and clients in the world, including KPMG and Deloitte. His deep skills are in high demand across multiple roles and allow him to deliver valuable outcomes for clients—value he can see and measure with ServiceNow. And he wants to go even further, reaching the pinnacle of ServiceNow expertise by becoming a Certified Master Architect (CMA).</p>
