Sessions
4863 sessions, 88 canceled
Unlocking the power of self-healing for enterprise
<p>Unlocking the power of self-healing for enterprise - Learn more about Auto-pilot (auto remediate the Alert using machine learning) and see a tool demo.</p>
U.S. Department of State makes faster enterprise-wide decisions with SPM
<p>The U.S. Department of State has a clear vision to deliver a single consolidated system for IT financial management, program and project management, and performance goal tracking to facilitate executive decision-making and support TBM maturity. Attend this session to hear the journey to facilitate effective use of the cloud by using the ServiceNow® Strategic Portfolio Management solution. SPM serves as a central dashboard for tracking all programs, projects, funds, costs, and usage, providing visibility to stakeholders at all levels.</p>
Using APM functionality to fuel SAM intricacies
There are many ways to expand best use functionality in SAM. Have you struggled with stakeholder buy in from other areas that support SAM functions like Architecture, Security, Client Services or the Help Desk? Do you own a less than ideal product catalog and need further support to reduce compliance risk with SW installs? This session will focus in on areas within the ServiceNow® platform that can move your SAM program to the next level of maturity. Learn how OOTB capabilities in APM can help optimize your SAM program.
Using RiseUp with ServiceNow to help meet your talent needs
<p>Need to find new sources of ServiceNow® talent? Want to engage and retain your current ServiceNow® talent? Join this session to learn how our offerings have helped customers do just that! </p>
How Sony created an unparalleled gaming experience with Observability
<p style=""><span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);"><span style="color: rgb(3,45,66);"><span style="background-color: white;">Sony leapt into the next generation of gaming and gained deeper insight into their player’s gaming experience using distributed tracing capabilities. Learn about its efforts to bring end-to-end visibility of their players throughout all phases of the PS5 launch, plus their instrumentation and telemetry pipeline challenges. And see how ServiceNow Cloud Observability helped Sony visualize player experiences from the console throughout their entire platform.</span></span></span></span></span></p> <p style=""> </p> <p><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(33,33,33);"> </span></span></span></p>
Human centered design utilized to improve the ServiceNow Experience
RSM's Human Centered Design Team (HCD) discusses how they work with clients to identify and measure the audience's needs in building superior ServiceNow® workflows.
Insight & vision: Know the budgets, priorities and tactics of industry leaders
NTT DATA delivers groundbreaking original research to this session. Featuring the only ServiceNow® survey of its kind, this presentation will preview all new research providing industry benchmarks on the tactics, priorities, and budgets shared by over 500 ServiceNow platform owners and executives. Want to know which KPIs ServiceNow customers are tracking? Or which three ServiceNow functions received the largest adoption in 2022? Curious about the biggest challenges facing ServiceNow customers today?
Save 1000s of hours annually using Integration Hub - Extract Transform Load
Join this session to learn how Thirdera removed exceptions and streamlined Service catalog fulfillment using Integration Hub ETL. Learn how a CMDB integration for importing mailboxes/DLs and some updates to catalog items (in the mailbox and DL space) will use automation to leverage this integration data and provide automatic request fulfillment without exception, share key takeaways and lessons learned, and a live demonstration of the same. By the end of the session, you'll have a better understanding of the benefits of Integration Hub ETL.
Say YES to doing more with less and investing in innovation
<p>In uncertain times, we need to do more with less…yes! But we can’t do more with less at the cost of what defines our unique value proposition and what keeps us competitive…exceptional employee and customer experiences. So, we also need to say yes to innovation. As Bill McDermott says, people are risk-averse when confronting potential gains. They become risk-seeking when confronting potential losses. Global head of innovation and 8x best-selling author Brian Solis will share an inspiring and mindshifting approach to seeing two horizons for iterating and innovating forward.</p>
ServiceNow training takes Becton Dickinson and Trisha Johnson to new heights
<p>To deliver innovation that matters, Becton Dickinson (BD) needs to be more efficient and agile than ever before, and that means accelerating and streamlining the way the company works. That’s why BD embarked on an ambitious enterprise shared services program—a program that's now grown to empower 190,000 employees, partners, and customers around the globe. Hear how Trisha Johnson, who runs BD’s ServiceNow® platform team, attributes a large part of BD’s and her own career success to ServiceNow training and certification.</p>
Learn 5 crucial lessons from successful CXOs after going “All In”
<p>Has your organization embraced digital transformation, but is still struggling to achieve the desired business outcomes? Join this discussion between Chief Digital Officer Russell Jukes, DXC Technology, and Dave Wright, Chief Innovation Office, ServiceNow®, discuss five crucial lessons for changing the way organizations operate to unlock the full value of digital transformation. Hear about the challenges they overcame and how the ServiceNow platform has been a strategic catalyst to drive value creation with speed and agility for lasting change.</p>
Game Show: ServiceNow Family Feud
Built on ServiceNow®, this is our version of the popular U.S. TV game show that tests two teams to answer survey questions for bragging rights and a trophy. Find Chuck any time during the conference and geek out on the ServiceNow app and custom hardware that drives the game.
Karaoke
<p>Join the party as we sing karaoke using a ServiceNow app. Everyone is invited to sing along. Don't feel like singing? You can still use the app to rate others and leave comments. It's going to be a blast!</p>
Demo: IT Operations Management overview
In this session, you will see how IT Operations Management helps modern Operations teams discover and map their critical infrastructure components as configuration items in the CMDB. See how ServiceNow® utilizes AI and Machine Learning to uncover issues before they cause problems, featuring a customer-inspired demo showcasing the power of ITOM AIOps.
Demo: Scale cloud excellence with ServiceNow
As organizations deliver applications and services supported by the cloud, teams need to know how to plan, scale, and operate the cloud. In this demo session, learn how ServiceNow® is helping companies deliver application modernization, rationalize applications, scale cloud processes, gain visibility, and operate cloud services with improved security and AIOps.
Demo: See how Workforce Optimization modernizes enterprise global fulfillment
<p>This demo will highlight a large company’s journey in transforming 4,000 of their fulfillment centers globally with Workforce Optimization for ITSM. Other topics will include how this company was able to centralize their application sprawl to eliminate redundancies, inefficiencies, and duplication of effort. </p>
Demo: The power of Now: How the ServiceNow Platform drives growth and reduces cost
<p>Learn how the ServiceNow® Platform and its powerful no-code workflow automation capabilities help your business deliver empowered experiences, develop purposeful automation, and create organizational agility.</p>
Digital transformation requires talent transformation
<p>Many organizations will experience a digital transformation related IT skills shortage. At the same time, the roles & skills you need to be successful in digital transformation are changing. Join this session to learn how RiseUp with ServiceNow® can help our customers answer their top-of-mind talent questions to meet their evolving talent demands.</p>
Center the human - The total enterprise experience
Join this Think Big session to learn how – and why – a successful transformation centers the human experience. The session will explore how an ecosystem can move faster, respond more nimbly to opportunities, and be more resilient to change with a total enterprise experience mindset.
Demo: Automate and optimize processes across teams to serve customers better
For most organizations, customer service is an island unto itself: Disconnected from the greater business and unable to integrate or automate at higher levels. By linking customer service with departments across the business, you can automate and optimize processes to route work efficiently – all on a single platform powered by Customer Service Management and Automation Engine. Join this demo session to learn how to: -Digitize and connect siloed processes -Integrate data for a holistic view of the customer -Automate tasks and provide transparency to everyone involved
Demo: Blast off with automation at hyperspeed
In this demo session you will see ServiceNow®’s hyperautomation capabilities at work in a way you have NEVER seen them before. From speaking to the Virtual Agent in “any ServiceNow supported language” by phone and watching our RPA technology transform voice into action like you wouldn’t believe. Get an overview of how ServiceNow is transforming business across the globe with hyperautomation. Get ready for blast off and buckle up for Knowledge 2023!
Demo: Conquer multi-cloud with Service Graph Connectors and the CMDB
If you have multi-cloud environments, this demo is a must. Learn how to use one platform to rule your investment in multiple clouds including AWS, Azure and GCP. In addition, the demo will highlight how to automate data collection with new Service Graph Connectors. We'll cover how to ensure completeness and control overlap with our new CMDB 360 view. See how to easily compare costs, control software licenses, and scale resources with trusted data and our new cloud tools.
Demo: Drive service operations excellence with Digital End-User Experience (DEX)
Join this demo of DEX to learn how to improve Service Operations for end-user applications with actionable Insights from DEX with SaaS/Web and installed application, device, and network monitoring. Elevate the employee experience with the Desktop experience app. Measurable outcomes with DEX – - Enable data-driven decisions and actionable insights for IT Support - Elevate employee engagement and productivity for employees - Right-size SaaS subscriptions with SaaS web metering - Real-user web application monitoring and reporting poor experience signals to AIOps
Demo: How I learned to love governance (and the CMDB Data Manager)
Trusted CMDB data makes service, operations, and asset management work! And governance is the key to trusted data. Your team will love it too when they learn how to automate quality with the CMDB Data Manager. Join this demo to learn how to unlock easy attestation, set policies to self-clean the CMDB after end-of-life activities, and so much more.
Demo: Improve your security posture with ServiceNow Security Center
<p>The Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> is a large application environment with many granular security configuration options and potentially sensitive data that may attract external security threat attacks. It is critical platform admins have access to easy-to-use tools, reports and alerts to ensure instances are secure and in compliance with regulatory requirements. Join this session to learn about the new ServiceNow® Security Center and how it provides actionable security insights, security analytics, and best practice recommendations to ensure a stronger security posture and increased compliance with regulatory mandates.</p>
Fast-track recruiting and ramp-up time with RiseUp’s net-new, job-ready talent
<p>Need new talent to take your business to the next level? Talent scarcity can be remedied and is not a blocker to your success. RiseUp with ServiceNow®’s Workforce Development (WFD) team is training net-new, job-ready talent and offers a variety of sourcing, skilling and hiring options to fit your talent plans and DEI goals. Learn how our RiseUp WFD experts can help you to simplify talent considerations, position program options to match your needs, and swiftly source your next “best” hire.</p>
Formulas - A new friend in your no-code ServiceNow journey
<p>Join us to learn how the no-code experience on ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> platform just gotten better with Formulas. Formulas help application developers to run business computations on the ServiceNow platform with its simple, intuitive Excel-like syntax and set of predefined functions for numeric, text and date/time operations. In this session, you will learn about writing simple to moderately complex formulas, the use of System functions and how to write new User (script-based) functions that are store deployable.</p>
Gen Z developers are the future - What your company can do to be attractive
<p>It's not just memes and TikTok, Gen Z developers (and millennials too) are incredibly tech savvy and are looking for more than just work; they want growth, re-skilling, respect, and flexibility. We'll break down what we have learned about staying relevant in a changing landscape and why it's so important to always be looking at your future prospective workers. Hosted by Earl Duque, who led multiple Gen Z student developer teams and is the lead for the Gen Z Initiatives for the ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> Developer Program, AKA a confused millennial who likes to pretend he knows what he's doing.</p>
RiseUp with ServiceNow: Introducing Career Journeys
<p>ServiceNow®'s newly launched Career Journeys provide our learners with holistic guidance on achievements key to leveling up their careers. They guide learners to a combination of technical skills courses, transferable "power" skills courses provided through a strategic partnership with Udemy, and additional recommendations on ServiceNow engagement opportunities and external resources. Learn about the features of Career Journeys and our plans for the future!</p>
The evolving future of work: How trends are making an impact
This Think Big session will explore trends impacting modern work and explore how companies can proactively develop the skills and strategies needed to thrive in this new world. As we embrace the future of work, we can collectively build a better future for all.
How to sleep well even when your 200 developers deploy apps every day
<p>When hundreds of developers and additional Citizen Developers deploy apps every day on a single instance, your process must be rock solid. This session is about how to set up a development, quality assurance and deployment process that scales and lets everyone get better sleep. Learn how you can help your developer and stakeholder community through automated pipeline, managing application dependencies, running code sanity checks and executing automated tests. Get insights on how one of Germany's largest clients turned a flea bag into the most robust and largest of ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> software factories.</p>
IT value confidential: Connecting IT costs and business decisions
Are you tired of the business claiming that IT costs too much and doesn’t deliver enough value? In their bid to control IT spending, finance and business units constantly seek total cost of ownership, application costing, cloud costing, and project ROI. The solution starts with effectively communicating how business decisions drive IT costs. Learn why ServiceNow® is the perfect place to bring these elements together, link IT investment with business outcomes, and illustrate your value story in real time.
I want some security! Tactical suggestions for building a security program
Everybody needs a little security in their life, just like Otis Redding sang in 1964. Wellstar, embarked on a journey two years ago to build a Security Program, with ServiceNow® playing a pivotal role. Join this session to hear the highs and lows of the Wellstar journey, including the pitfalls and wins that experienced. The session will include a dive into key areas that will help you build a world-class security program of your own. This session will prepare you to take your security to the next level.
Shifting focus: How skills-based hiring solves the digital talent gap, builds diverse talent
<p>The ServiceNow® NextGen program breaks down traditional barriers of entry into a ServiceNow career by attracting and training talent traditionally marginalized from the field of technology. This session will cover why skills-based hiring is the way of the future, how to modify your hiring practices for skills vs. experience, and how diverse teams and candidates drive successful business outcomes. Join this panel discussion of NextGen graduates and the companies that hired them to learn first-hand the how-tos and benefits of hiring from the NextGen program.</p>
Stand out from the crowd by becoming a content creator
<p>Join Allen Andreas, Content Creator and 5x ServiceNow® Community MVP, as he explains how to stand out from the crowd by creating content and building your personal brand within the ServiceNow ecosystem. Learn about the personal and professional benefits of knowledge sharing and key things to consider when creating content such as: how to target an audience, the importance of setting goals, identifying topics to cover, equipment considerations, and more!</p>
Moral and ethical considerations in coding
This Think Big session will explore the outcomes coded into our systems and how to not lose ethics and morals in a machine-led world. We’ll discuss what ethical coding can look like, how to balance AI suggestions with human experience, and explore strategies to achieve ethical coding.
NASCAR delivers on their need for speed with low-code
<p>NASCAR knows speed. And it’s not just their cars that move fast. Last year on the Knowledge expo floor, Chris, NASCAR’s Director of Enterprise Applications, built an app in just 10 minutes with App Engine. Come to this fireside chat to hear how App Engine drove NASCAR’s platform strategy to provide a new unified employee experience for their hybrid workforce – and continues to drive their long-term vision.</p> <p> </p>
Do I need multiple production instances?
<p>Explore the decision to employ multiple ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> production instances for your organization. Dive into the integrations between those instances and the selection process for the right fit for the use case and resources required.</p>
Embrace failure! A developer's perspective on mental health
<p>As professional developers, our code is expected to work. What happens when it doesn't? Whether it's an infinite while loop in production, update sets lost to the cloning process, or that pesky bug that you can't seem to get a handle on - life as a developer can take a toll on your mind. As a fifth year developer and consultant, I've experienced my fair share of projects going wrong. Join me as I recount some particularly painful bugs, managed client expectations, built a technical solution, and embraced my failures on the road to becoming a stronger developer.</p>
Multi-tenant WITHOUT domain separation
<p>Yes, you can be multi-tenant and NOT run domain separation, just by using dynamic filters and “on query” business rules. You’ll learn how in this session and we'll share the scripts and dynamic filters that Texas A&M uses to support the multi-tenant campus ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> environment.</p>
Panel: 15 percent and fearless: A discussion among developers that happen to be women
<p>It is well-known that the tech industry lacks gender diversity, and the ServiceNow ecosystem is no exception, with women representing a mere 15% of the ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> community. Why is this the case? What barriers do women face that discourage them from pursuing a career as a ServiceNow developer? Join developers and administrators, who happen to be women, as we discuss the everyday challenges we encounter in the field, explore some of the hurdles we've faced and how we are able to overcome them. Find a community of women around you to share your experiences with and grow with.</p>
Demo: Securing your financial institution's processes with ServiceNow Vault
<p>Join this demo session to learn about ServiceNow® Vault and how your financial institution can quickly deploy this solution to protect your respective workflows. ServiceNow Vault provides added security and privacy controls that helps financial institutions improve their security posture on the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> while increasing compliance levels. This session is ideal for security admins, systems admins, security architects, compliance and risk security officers, IT infrastructure personnel, CISO, CIO.</p>
UX: Beyond user interviews -leveraging feedback to meet user & stakeholder needs
In this session, you'll learn how to conduct effective user interviews that will help you gather insights to inform your design decisions. We'll cover the questions to ask your users and demonstrate the process. Additionally, we'll show you a demo of ServiceNow's survey tool to conduct quantitative surveys and gather stakeholder feedback. You will work with us to create questions, allowing you to incorporate your company’s voice and make data-driven decisions that deliver a better user experience.
Roundtable: How to govern a citizen development program to safely scale app creation
<p>With low-code application development tools, more of your employees can turn their domain expertise into solutions, without adding to IT’s workload. But to scale a successful citizen development effort, a sound governance framework is critical to prevent app sprawl and verify app security. Join this roundtable of your peers to learn more about building a low-code practice with less risk. Whether you are well on the path of your citizen development journey or just setting out, you will learn how low-code tools with the right governance and guardrails can turn anyone safely into an app creator.</p>
Spotlight Panel: Making the world work better with the Now Platform
<p>When the war in Ukraine began displacing hundreds of thousands of families, Welcome.US matched the goodwill and generosity of thousands of Americans with those that needed help fast. How? By bringing the Welcome Connect app to market in 4 weeks on the Now Platform. Join Dave Wright, ServiceNow Chief Innovation Officer, Pat Casey, ServiceNow CTO, Nazanin Ash, Welcome.US CEO and Luc Teboul, Goldman Sachs’ Partner and digital transformation leader, as they discuss how businesses can help non-profits make the world work better for everyone with the Now Platform.</p>
Extending legal services with legal catalog builder
See how legal operations can quickly create and publish legal intake forms for legal request topics with automated routing in this simple no-code solution.
Demo: Automate and optimize technology service operations
How can your organization accelerate digital-first business growth? Technology Service Operations (leveraging ITSM and ITOM together) is one key to your success and it starts with streamlining processes to make it easier for teams to adopt and integrate digital workflows. In this demo , we explore how Service Operations connects IT service and operations management on a single platform, establishing the visibility and collaboration needed to accurately picture your organization's digital transformation, whether it's for IT service agents or operators.
Roundtable: Putting IT financial management into practice: Playbooks for success
Are you working to get IT and corporate finance on the same page? Join this in-depth discussion of the latest trends, challenges, and best practices in IT financial management, tailored by industry. Explore the tools and tactics fellow technology organizations used to level up their financial processes and position IT as a true driver of business value.
How to frame an airtight IT value conversation on ServiceNow
When finance and business leaders don’t understand how technology drives value, IT becomes an easy target for budget cuts. But you can avoid this outcome with the right approach. Learn how to construct a compelling IT value story on ServiceNow® by turning disparate data into context-rich dashboards that visualize spending patterns across the business. Set the agenda around price, performance, and risk using linked datasets tied to cost metrics, and use newfound insights to make more informed decisions.
Empower process owners with Service Catalog for rapid digital transformation
<p>Learn how to enable process owners to put their ideas and automation opportunities into action using Catalog Item Builder. In this session, we will be covering the journey of how we enabled Citizen Development for our customer who is a very large charity in the UK. We will share how their business process owners created more than 50 catalog items in a couple of weeks seamlessly, resulting in automation and a tremendous saving of hours in manual paper-based tasks.</p>
