Sessions
4863 sessions, 88 canceled
Revolutionizing customer engagement: IBM's operations assist
<p>Discover how IBM's Operations Assist revolutionizes customer engagement and communication! In this session, explore cutting-edge retrieval-augmented generation, summarization, and classification technologies. Learn how we train and fine-tune models on customer-specific datasets to enhance end-customer interactions. See how our proactive approach identifies issues early, enabling automated actions for event-based incidents. All to improve customer satisfaction through personalized, efficient, and effective interactions. Don't miss out—join us to learn more!</p>
How American Family transformed end user experience with HR service delivery
<p>With nearly 14,000 employees and a Fortune 500 company founded in 1927, American Family Insurance (AmFam) needed more out of the custom-built HR Applications within ServiceNow®. Learn how CDW and AmFam partnered to leverage ServiceNow leading practices and HR Service Delivery Pro capabilities to forge a “self-service” mindset and adoption across their organization, while establishing efficiencies and digital capabilities to improve performance and experience.</p>
Form UX secrets revealed: Boost productivity and crush error rates!
<p>Effective form design plays a pivotal role in directly influencing efficiency and productivity. Well-designed forms enhance user experience, leading to increased satisfaction and engagement. Effective form design also plays a pivotal role in collecting accurate, valuable, and reusable data. This session will discuss how to derive significant value from investing in usability, as it streamlines processes, reduces errors, and ultimately boosts productivity.</p>
From complexity to clarity: The business value of enterprise UX
<p>How do we justify making time to prioritize improving user experience and how do we measure the benefits? We’ll talk about how improving user experience directly impacts productivity and reduces the learning curve and training costs for employees. We’ll also explore how usability initiatives contribute to the reliability of systems and reduce your support costs by minimizing errors and improving task completion rates. Lastly, I’ll share some helpful tips for making changes and measuring results. See you there!</p>
How Microsoft is maximizing the benefits of ServiceNow Impact
Learn how Microsoft uses ServiceNow® Impact to accelerate its strategic initiatives and business outcomes. During this session, hear examples of how ServiceNow Impact acts as an extension of Microsoft’s strategic platform team. Learn about the Impact Delivery framework that allows the company to operate as #oneteam. Hear examples of joint accomplishments from the past year, including a 70 TB reduction in Microsoft’s ServiceNow instance, and an inside look at the steps Microsoft took to seamlessly migrate to Azure cloud with no issues.
Welcoming wizards: The magical pigwarts onboarding experience
<p>Because Pigwarts has been struggling to keep up with their influx of incoming students, Professor McGottagill decided it was time they revamp their student onboarding process. She discovered that the ServiceNow<span style="font-size: 12.0pt;"><span style="">® </span></span>platform could help automate processes that are currently handled through parchment paper and less-than-dependable owls. Join us as we explore Pigwarts’ new onboarding workspace experience, complete with generative AI, automated flows, custom components, and insightful reporting. It may seem like magic, but that’s just the power of ServiceNow! *Wands not required*</p>
Top 3 ways to develop a thriving ServiceNow practice at an organization
<p>Curious about starting or growing your ServiceNow® practice? Whether you're looking to initiate or expand your ServiceNow practice, we invite you to join our insightful session dedicated to sharing best practices. Explore our expert recommendations on the most pertinent training programs, pivotal roles, and valuable certifications that can propel your ServiceNow initiative to success. Don't miss this opportunity to gain actionable insights and ensure the robust development of your ServiceNow practice.</p>
VA Achieves Cost and Performance Visibility Across Portfolios, Programs and Apps
<p>Learn how the Veteran Affairs of America used the power of Application Portfolio Management(APM) and Strategic Portoflio Management (SPM) to show total visibility for projects, applications, strategies and goals across their agency . VA has also successfully provided real time reporting on portfolio, program and application spend and performance and has plans to target software and contract spend using Software Asset Management ( SAM). ServiceNow solution enables the VA to monitor and reduce spend and align projects and technology to their mission which is caring for America’s Veterans.</p>
Simplify delivery of licenses and permits with Public Sector Digital Services
<p>Join this live demo of Public Sector Digital Services for a deep dive into how the License and Permit Playbook allows governments to digitize and speed up the delivery of licenses and permits to the people and businesses they serve. See how the playbook simplifies agent experiences, improves customer experiences, and helps efficiently manage the license and permitting process – from application to decision.</p>
Enhance agency to agency experiences with Public Sector Digital Services
<p>Join this session for a live demo of Public Sector Digital Services to see first-hand how the product enables cross-agency collaboration during a natural disaster. Organizations don’t have to be involved with emergency responses to see and learn how the solution streamlines any process that requires cross-agency collaboration. </p>
Manage public information requests with Public Sector Digital Services
<p>Join this live demo of Public Sector Digital Services for a first-hand look at how Information Request Playbook enables governments to digitize and automate requests for public records – from request to resolution. We’ll cover how it simplifies citizen experiences, streamlines agent experiences, and improves the speed at which agencies can process, track, and respond to these requests.</p>
Get to value quickly with ServiceNow's Implementation Design offering
<p>Learn how the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Implementation Design offering can help you design a solution tailored to your needs and business requirements.</p>
Get to value quickly with ServiceNow's Implementation Design offering
<p>Learn how the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span></span></span>Implementation Design offering can help you design a solution tailored to your needs and business requirements. (REPEATED SESSION)</p>
Implement and optimize your workflows with Expert Services offerings
<p>Learn how to put AI to work for you and achieve your business outcomes with our advisory, implementation and optimization services. This session is designed for customers who want to understand what services are available to deploy and optimize the value of their ServiceNow products.</p>
Scale Accounts Payable with AI
<p>Learn how you can add speed and scale to your accounts payable process with ServiceNow Accounts Payable Operations. You'll see how we can streamline and automate the invoice ingestion process, eliminating the manual activities that frustrate your accounts payable team.</p>
Scale Accounts Payable with AI
<p>Learn how you can add speed and scale to your accounts payable process with ServiceNow Accounts Payable Operations. You'll see how we can streamline and automate the invoice ingestion process, eliminating the manual activities that frustrate your accounts payable team.</p>
Automated Quoting with Fairmarkit and ServiceNow
<p>See how you can take advantage of Fairmarkit’s automation, AI, and GenAI capabilities embedded within ServiceNow’s Source-to-Pay Operations. Enterprise buyers and end users can automatically create, send, and award quotations from within the ServiceNow interface, streamlining processes and decreasing turnaround time for competitive quoting.</p>
Automated Quoting with Fairmarkit and ServiceNow
<p>See how you can take advantage of Fairmarkit’s automation, AI, and GenAI capabilities embedded within ServiceNow’s Source-to-Pay Operations. Enterprise buyers and end users can automatically create, send, and award quotations from within the ServiceNow interface, streamlining processes and decreasing turnaround time for competitive quoting.</p>
Build a business continuity and disaster recovery plan
<p>Discover how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Business Continuity Management can help plan, exercise, and recover from disasters effectively. With BCM, avoid surprises, create plans that work, recover more quickly, and make informed decisions quickly.</p>
Drive operational excellence with ServiceNow OT Asset Management
<p>In industrial settings like manufacturing, energy, utilities, or transportation ensuring asset reliability and uptime is instrumental to minimizing business disruption. In this session, explore how OT Asset Management brings core enterprise asset management functionality optimized for managing and servicing OT assets while working hand in glove with the rest of the OT Management suite on a single platform. Learn how to optimize asset performance, minimize downtime, and drive operations with streamlined workflows and data-driven decision making for asset maintenance, repairs, and replacements.</p>
Streamline contract reviews with ServiceNow Contract Management Pro
<p>Discover the benefits of utilizing automated workflows driven by Contract Management Pro to enhance the review, approval, and signing processes of contracts throughout an organization.</p>
Streamline contract reviews with ServiceNow Contract Management Pro
<p>Discover the benefits of utilizing automated workflows driven by Contract Management Pro to enhance the review, approval, and signing processes of contracts throughout an organization. (REPEATED SESSION)</p>
Product roadmap: Innovations for Legal Service Delivery
<p>The landscape of enterprise legal operations is undergoing a transformative evolution, driven by a wide range of technological advancements. Join this session for an exclusive session with ServiceNow® product leaders to learn about the Legal Service Delivery roadmap. Gain insights into the latest innovations and plans including our AI capabilities. Discover how legal solutions can empower your teams to work with increased speed and efficiency. Don't miss this opportunity to stay ahead with the advancements of legal technology.</p>
Manage third-party and supplier risk
<p>See how to can take control of third-party risk lifecycle, from onboarding to retirement. Reduce third-party and supplier risk to build organizational resilience and compliance across the enterprise.</p>
Personalization and proactive recommendations in Now Assist
<p>Join us as we talk about how we are using data across the ServiceNow platform to provide personalization in the self-service experience through our knowledge graph. We will also dive into the next generation of personalization in the form of ServiceNow Decision Intelligence’s proactive recommendations for employees, agents, developers, and admins.</p>
IntelliExtractor using Generative AI
<p>IntelliExtract revolutionizes contract management using Generative AI to skillfully navigate through the complexities of Contract PDFs. With precision, it extracts vital fields and seamlessly transmits this data into the structured ecosystem of ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span>, creating comprehensive contract records. Not limiting itself to contracts, IntelliExtract extends its prowess to interpret and manage entitlements, offering a comprehensive solution for enterprises seeking efficiency and accuracy in managing their documentation.</p>
Navigating the risk & security landscape to maximize program impact & resilience
<p>In Risk and Security, the only constant is change. New technologies emerge, bad actors get smarter, the economy shifts. This session delves into the intricate landscape and interconnection of Security and Risk, emphasizing the importance to building protected and resilient organizations. By adopting proactive measures, organizations can proactively identify and address potential pitfalls, minimize the blast radius of incidents, and optimize their ability to grow in the marketplace.</p>
How to build a chatbot integration with the Virtual Agent
Do you have an existing chatbot that you want to integrate with the ServiceNow Virtual Agent? Then join us to learn how our Virtual Agent API enables bot-to-bot integrations to connect and enhance your conversational AI ecosystem.
Accelerate a cloud journey with Amazon Web Services (AWS) and ServiceNow
Amazon Web Services (AWS) and ServiceNow® are working together to make it easier for businesses to accelerate their cloud journey. ServiceNow solutions on AWS help customers implement hybrid environments— supporting call centers, scaling collaboration, and implementing AI solutions - to build a solid foundation for enterprises of the future. In this session, get an overview of the AWS and ServiceNow partnership and the joint solutions available to facilitate cloud technology implementations.
Generative AI powers the Now Platform® – learn how you can get started NOW!
AI – and particularly Generative AI – has changed the way we think about work. In 2024 and beyond, every company will need to formulate a vision and strategy to incorporate artificial intelligence to increase productivity, transform experiences and become more agile. The Now Platform® leverages AI at its core and across workflows to provide answers, make predictions, and automate repetitive tasks. Join this session to learn about the steps you can take to put AI to work with Now Assist powering your workflows.
Process, Governance, Automation . . . Keys to a successful citizen community
There is more to Lockheed Martin than jets, rockets, battleships, and satellites! Join this session to learn how Lockheed Martin grew a citizen community from fewer than 20 early adopters to over 600 members. Standardized processes and governance, automation tools, along with an active and engaged citizen community empowered the business to deploy hundreds of automations; ranging from simple to complex. These Now Platform® automations enabled the company to leverage organized distributed CI/CD and optimized resource workload. In turn, Lockheed Martin was able to drive future innovation and application/platform relevancy without scaling up team resources.
How CNB RBC is accelerating business outcomes with ServiceNow Impact
Discover how ServiceNow® Impact has helped CNB RBC achieve its business and compliance objectives. By leveraging best practices, the company been able to maximize the value of the platform through automation, AI, and consumer-grade experiences for employees.
Elevate risk management: Optimize control assurance with Nixora Group
<p>In many large organizations, Control Assurance practices often rely on fragmented spreadsheets, leading to inefficiencies and hindering the assessment of a company's overall Control effectiveness. Control Assurance by Nixora Group, partnering with ServiceNow®, offers a solution through standardized Control Testing Frameworks and Workflows across the business. This session will showcase how Control Assurance ensures standardized and thorough procedures, enhancing productivity, and learning how Control Assurance can transform the way you manage Risk.</p>
Improving asset total cost of ownership visibility in industrial environments
As enterprises strive for operational excellence, understanding the true costs associated with their assets becomes paramount. This session will shed light on some of the unique challenges faced by enterprise asset managers in industrial settings tied to tracking and aggregating costs throughout the asset lifecycle. Additionally, we will showcase a short demo of ServiceNow's Enterprise Asset Management solution, highlighting its robust asset TCO capabilities and how it empowers asset managers to make informed decisions.
You're just not my type. Data type traps in JavaScript
<p>Get ready for the most mind-blowing sequel ever! Following the smashing success of "0 or '0'", we're back with "You're Just Not My Type." JavaScript developers, prepare to have your world turned upside down as we reveal the jaw-dropping secrets of data types on the ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> platform. Say goodbye to coding woes and hello to efficient, error-free JavaScript - this presentation is your ultimate guide to becoming a data type expert!</p>
Real world Process Mining for HRSD
<p>Learn how Process Mining can be used continuously to create actual and measurable returns on HRSD investments.</p>
Real world Process Mining for HRSD
<p>Learn how Process Mining can be used continuously to create actual and measurable returns on HRSD investments. (REPEATED SESSION)</p>
Unlocking efficiency: Where workplace management meets technological innovation
<p>Join as Accenture showcases its innovative approach to transforming workplace experiences through the strategic utilization of ServiceNow<span style="font-size: 11.0pt;">® </span>Workplace Service Delivery. Discover how the solution not only provides users with a first in class reservation experience but also empowers the workplace team to efficiently support and manage reservations. Explore the dynamic capabilities of ServiceNow's space and capacity management suite, and the potential for how a comprehensive solution helps optimize space utilization, offering a seamless balance between user experience and operational efficiency.</p>
Transformative onboarding: Creating a culture-centric empowering experience
<p>Onboarding is central to Mars’ talent strategy, offering a personal & intuitive experience. The Mars Global Onboarding Transformation Program seeks to instill the Mars "House of Cultures," fostering belonging & enabling associates to contribute confidently. This experience-led approach, with Mars culture at its core, reduces early turnover & accelerates productivity. This session will spotlight keeping culture central, creating impactful moments, and building a sustainable global framework resulting in consistent and often automated experiences.</p>
Transforming Government Services: Real world success stories using PSDS
<p>Join us and discover how state and local governments are leveraging ServiceNow® Public Sector Digital Services to transform citizen experiences. See real world use cases showcasing how agencies are: - Modernizing service delivery with a user-friendly portal for streamlined requests. - Enhancing constituent engagement through improved communication and self-service. - Optimizing internal operations with automated workflows and data-driven insights for better decision-making. Get inspired and learn how Servos can help your agency deliver efficient, citizen-centric government services.</p>
Empower your marketing team from planning to execution with Tenon
<p>Today's marketers are tasked with delivering ROI like never before, but all too often, lack the processes and technology to turn strategy into success. Enter Tenon, built on ServiceNow®. Tenon’s marketing solution streamlines the marketing journey from start to finish: accelerating work, enhancing team collaboration, and delivering campaigns for maximum impact. Join the Tenon team to discover how top marketing teams are boosting campaign production by 15%, reducing employee workload by 2 hours per week, and delivering the marketing work that drives results.</p>
Simplicity in innovation: A human-centered approach to service design
<p>Join this Think Big session to learn about the human-centered approach to service design. Whether you're creating a new service, or a new experience, human-centered design is a powerful tool for creating superior and sustainable user engagement. There is no way a user can carry out self-service tasks unless the user experience is simple enough. But innovations can only take place when people’s behavior changes. In service design, the key to success lies in making things easy for users to achieve the desired behavior. You can with train the users which is the usual path most transformation projects have taken, or just simply focus on simplifying the way they work with data.</p>
Leverage the power of Generative AI in customer service with Now Assist for CSM
<p>Improve the end user experience while enhancing support agent productivity and enabling quicker resolutions for customers. In this lab, discover the overall architecture of Now Assist for CSM, required plug-ins, how to configure experiences, and make the best use of innovative capabilities.</p>
Learn how leading banks are modernizing delivery with DevOps Automation & Gen AI
<p>Learn why and how leading banks and financial institutions are using DevOps, Hyper Automation, Low Code and Gen AI tools to modernize digital delivery and change management. By automating risk analysis and shifting to continuous testing and deployment models delivery teams are dramatically reducing the time to market of feature releases, focusing on innovation, and driving out manual maintenance tasks from the equation. Hear how the most innovative ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> teams in financial services are transforming delivery by leveraging AI-led operations.</p>
Exploring OAuth 2.0 in ServiceNow: A Masterclass in Authentication
This masterclass offers a comprehensive guide to implementing secure authentication, delving into advanced techniques. From protocol fundamentals to ServiceNow-specific strategies, this resource empowers developers with the knowledge needed to master OAuth 2.0, ensuring robust and effective authentication in ServiceNow environments.
Electrifying success at entergy: transforming utility workflow with OTM
<p>Dive into the electrifying success story of a Fortune 500 Electric Utility Company's journey with ServiceNow® Operational Technology Management (OTM). Learn how the company centralized its OT Asset Inventory & Regulatory Compliance, becoming ServiceNow's first customer to go live with OTM. From overcoming integration challenges to implementing a comprehensive discovery and asset management solution, this case study showcases a blueprint for digital transformation in the electric power distribution industry, resulting in over 2000 OT assets added to their CMDB and setting the stage for future innovations.</p>
How UW Health is Transforming Patient Services and Care with ServiceNow
In healthcare, delivering personalized and timely patient care is not just a goal, but a requirement. Discover how UW Health used ServiceNow® to transform its Service Desk to serve 24k employees and 950k annual patients. The session will explore how the company improved the agent experience with Service Operations Workspace (SOW), reduced the time to service by 95% and decreased incident volume by 4.5%.
Adopt do not adapt - Driving business value through a service-oriented model
<p>A winning service strategy is one that aligns the organization's goals, meets the customers' needs and optimizes resources and processes. Learn how Banco do Brasil, one of the largest and most successful Brazil's banks, transformed their ITSM & ITOM by adopting <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> into a service-oriented model: - Centralizes employees’ operations in a single place, with a better overall user experience and a customer and service mindsets. - Improves service visibility, flexibility and reliability of IT, reducing risks (over 18 million CIs, 99,9% of Alert Noise reduction, 97% of Successful Changes).</p>
Sales and Order Management in action: Sell, fulfill and service on one platform
<p>Learn how Sales and Order Management (SOM) provides organizations with a composable solution, helping them bridge siloes across lead-to-cash to reduce costs and accelerate and grow revenue. See how agents can manage the opportunity lifecycle, configure and price quotes, easily create orders, and allow fulfillment agents to manage complex orders. Learn how service agents can track and verify contracts and entitlements, delivering outstanding post-sales service. Experience how service agents can unify the customer journey from opportunity to renewal.</p>
Is your business ready to lead the sustainability revolution?
<p>In this session we’ll dive into the power of sustainable operations for both your company's health and the planet's well-being. Learn how to maximize environmental and social impact, combat greenwashing tactics and navigate the changing landscape of ESG regulations. You’ll discover how your business can become a leader in sustainability within just one quarter.</p>
