Sessions
4863 sessions, 88 canceled
Modernizing ExxonMobil’s GBS capabilities across HR, real estate and procurement
<p>ExxonMobil faced challenges with its HR, real estate and procurement functions. Deloitte's comprehensive digital front door solution was utilized for transformation, streamlining processes and enhancing employee interactions via a unified portal. The solution harmonized the onboarding and offboarding experience, a streamlined real estate function using Nuvolo and enhanced procurement function supporting Supplier Life Cycle Operations. Join this session to learn about this transformative journey facilitated by Deloitte's Employee Center, and how it delivered significant benefits within a year.</p>
Plan and design complex circuits with Telecom Network Inventory
<p>Planning, designing, and managing circuit lifecycles just got a whole lot easier! In this hands-on lab, network administrators and engineers will experience first-hand how to use Telecom Network Inventory to plan and design complex network circuits. Attend this lab and learn how to:</p> <ul> <li>Use rack visualization to identify rack space needed for equipment </li> <li>Implement change flows to create equipment and connections </li> <li>Implement a planned revision to rehome a logical connection</li> </ul>
Text to anything: Build ServiceNow integrations to any app using Generative AI
<p>ServiceNow<span style="font-size: 12.0pt;">®</span> users need to integrate with other applications; Automation Engine is the glue that provides such connectivity. This session will show how Generative AI can be used to generate such integrations. First, learn text-to-code for generating scripts that integrate with 3rd party apps via Automation Engine. Next, a demo text-to-flow for generating integration flows for 3rd party apps via Automation Engine. Finally, explore how to extend such integrations with custom GenAI actions using our GenAI Controller.</p>
No Developer? No problem! Build your own apps with Creator Studio
<p>Looking to bring your business ideas to life without complex coding? Join our session on Creator Studio and see how no-code app development can transform your approach to problem-solving. Learn the streamlined process to design interactive forms, automate workflows, and fulfill services with simplicity at your fingertips. Discover the power of intuitive app creation and leave equipped to enhance your business operations with innovative, request-driven applications.</p>
Future-proofed digital transformation
<p>Join this interactive session to learn more about how TCS delivers holistic, scalable, and customized digital transformation to some of the world’s largest companies. Hear from an industry leading TCS client that we have helped navigate change and partnered with for a successful business transformation. Explore the industry trends, market conditions, and once-in-a-generation challenges that enterprises face, and how these situations can be turned into opportunities or accelerators for growth.</p>
Automate Your Automatons with Flow Designer
<p>How easily you can bend the ServiceNow platform to your will! In this third lab of the Builder Track series, you will learn how to turn your system of authority into an autonomous machine without a single line of code. Your app will be able to kick off conditional tasks, triggering directly off of the metrics you care about most.</p>
Safeguard sensitive data where it lives with ServiceNow Vault
Gain insights into leveraging ServiceNow® Vault to effortlessly enhance security and privacy to ServiceNow deployments. In today's data-driven landscape, safeguarding sensitive data and meeting regulatory standards are paramount. Centralizing sensitive data offers an effective strategy for enhancing security and compliance efforts, but involves relocating data to a centralized safe repository and workflow re-architecture that often present significant challenges. This session showcases the harmonious interplay between workflows and ServiceNow Vault Data Privacy and Encryption.
ServiceNow Zero Trust Access (ZTA): A Path to Least Privileged Access
Getting the right user to have the right access for the right reason is paramount for cloud security. With Zero Trust Access, customers seamlessly enforce access reduction at log-in based on network, location, device, or role. Join us to discover how this solution strengthens your security framework!
Innovation unleashed: Exploring the value of ServiceNow and the Microsoft Cloud
<p>There’s a lot more to the ServiceNow® and Microsoft partnership than the Now Platform® on Microsoft Azure. Join this session for a broader look at how these two technology powerhouses are innovating together and explore the integration opportunities between the Now Platform® and the Microsoft Cloud. This session will provide an overview of how these integrations can unlock AI innovations, industry solutions, and more to deliver outstanding value to both customers and mutual partners.</p>
Redefining the modern-day contact center with AI
<p>As companies increasingly prioritize elevating both customer and employee experiences, AI is poised to fundamentally transform the contact center industry to become more personalized, operationally efficient, and impactful. Join this session to discover the latest AI and contact center capabilities for ServiceNow®, available strategies to drive meaningful ROI, and how each can enhance your CX and EX initiatives in 2024 and beyond.</p>
Scale and automate cloud processes
Organizations are looking to scale their cloud transformation by simplifying and automating complex cloud processes. In this demo learn how ServiceNow® can help speed cloud adoption with cloud workflows that automate cloud service delivery, continuous governance, and cost controls.
Evolution from automation to AI: Unlocking the AI potential
With AI taking over, enterprises need to harness AI capabilities to move from automation to AI to stay ahead of the competition. The Infosys Enterprise Service Management Cafe leverages the Now Platform® AI capabilities to transform services from ‘rule-based automation’ to personalized, predictive, user-centric systems that can learn, adapt and improve over time using data available. Discuss with experts and peers on strategies to adopt AI and how to unlock the full potential while addressing challenges such as data privacy, security, skill gaps, and ethical conversations.
Hershey’s quantitative approach to managing risk driven board level discussions
The Hershey Company has built a cross functional risk program with a mission to promote shared accountability for the risk equation to all stakeholders and enable informed and intelligent decision making for its IT leaders. Hear how Hershey accomplished this with quantitative risk analysis from its risk register, the policy exception process, and vulnerability management to create board level metrics to show the health of the program, as well as bring leader's attention to high-risk areas. And how it’s expanding to support new processes to address the SEC cyber disclosure requirements & more.
Elevance Health integrates IRM and SecOps to scan, secure, and scale cyber risk
<p>Elevance Health partnered with KPMG, using ServiceNow® IRM, SecOps, and Qualys to develop integrated architecture for managing cyber risks. The architecture streamlined processes, automated operations, and generated operational and leadership reporting insights. Furthermore, it facilitated collaboration among critical stakeholder groups such as Policy, IT controls, Vulnerability Management, and Cyber Risk. The presentation examines how Elevance Health enhanced its regulatory compliance efforts while scaling its cyber risk management through vulnerability scanning and secure misconfigurations.</p>
Revolutionising Capital Markets Operations using Work Orchestration
The Capital Markets industry is under pressure to reduce cost and improve resilience. In this session you will learn how Work Orchestration on ServiceNow can automate processes while leveraging AI/GenAI tooling to drive >30% efficiency. This new platform provides an operations user with a ‘single pane of glass’ to complete all their work rather than jumping between multiple applications and mainframe processing systems. We look forward to showcasing the future of Operations with you!
How SAP transformed customer support with GenAI
<p>Join this session for an exclusive behind-the-scenes look at how SAP, in partnership with Accenture, created a GenAI framework to elevate business agility at scale on the ServiceNow® platform. Don't miss out on this opportunity to gain invaluable insights into the future of Customer Service Management and how organizations can benefit from these advancements.</p>
Morgan Stanley accomplishes large scale data migration with ServiceNow platform
<p>The challenge: move 15B records, 28TB of data, along with 14 years of technical debt, from a 2009 to a 2024 instance, between two databases with no parity, while being totally transparent to users. Is this even possible? Morgan Stanley faced this unique challenge when the ServiceNow<span style="font-size: 11.0pt;">®</span> Oracle database needed to be migrated to align with firm security standards and policy. Teaming up with KPMG, they successfully developed an automated and scalable data-agnostic approach to migration, retaining existing integrations and data integrity while meeting regulatory requirements.</p>
Wells Fargo transforms location data for the enterprise with ServiceNow
<p>Join this session to learn how Wells Fargo achieved a monumental shift in location data management by implementing ServiceNow® Workplace Service Delivery as a central source for locations across their global portfolio. Discover how it streamlined location management processes, avoiding duplication by reclassifying existing data from legacy tools to the ServiceNow platform and external tools at a massive scale. On one platform as the ultimate source of truth, Wells Fargo aims to share its solution with internal partners across the enterprise, streamlining enterprises processes that leverage locations.</p>
Human after all
<p>Initiative, Ingenuity, & Empathy in an Age of Machines. Join Deloitte’s Chief Futurist Mike Bechtel for an inspirational Think Big session detailing his team’s novel research into generative AI, and their surprising conclusion that humans will matter more, not less, in a world of creative machines.</p>
API Insights: Extending CMDB to become a system of record for APIs
<p>APIs are a critical part of every company’s digital strategy and normal mode of operating their technology estate. As APIs have become critical, there is increasing regulatory and internal requirement to capture all the APIs being used, who is using them and for what purposes. Learn how ServiceNow is capturing API data across the ecosystem and how we normalize and reconciling data to create the system of record for APIs - to answer what, who, why and create workflows to automate API management.</p>
Doosan Group begins its business process transformation with ServiceNow
<p>As one of the largest industrial companies in the world, Doosan Group faced the challenge of business transformation and factory modernization. Specifically, the company struggled with modernizing their ERP, engaging employees, and managing operational technology assets. In this session, hear how leaders at Doosan partnered with <span style="font-size: 12.0pt;"><span style="font-family: Aptos , sans-serif;">ServiceNow®</span></span> embark on their transformation journey.</p>
Strategic Portfolio Management: Unleash innovation through Strategic Planning Workspace
<p>This lab explores Strategic Planning Workspace that encompasses strategic mapping, prioritization, resource management and product feedback with Generative AI. Learn how to develop flexible strategic portfolios and manage various delivery methodologies - waterfall, agile, hybrid - in one workspace that fosters collaboration, adaptability, and decision-making. Participants will gain insights into optimizing their strategic planning processes and delivery while enhancing product development pipelines and aligning resources strategically to propel organizations towards sustainable success.</p>
Unveiling the power of ServiceNow user groups: Insight from the Netherlands SNUG
<p>Join this illuminating session to learn about the dynamic world of <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> User Groups (SNUGs) through the lens of the Netherlands SNUG. In this session, learn about the thriving ecosystem of the Netherlands SNUG but also the invaluable benefits and strategic insights behind organizing and hosting such gatherings. With years of experience, the seasoned presenters will provide a guide through the intricacies of SNUG organization, from crafting a compelling agenda to securing funding and managing logistics.</p>
10 things you didn't know you have: SNUG Program
<p>Let’s discuss how you get value from the ServiceNow<span style="font-size: 11.0pt;"><span style="">® </span></span>platform. Every organisation is different, but you might be getting value and you don’t even know it. Hear from our experts on 10 platform features that are available no matter what licensing entitlements you have.</p>
Sony interactive's journey to employee engagement
<p>In this session you will learn how Sony Interactive Entertainment unified and elevated their internal employee experience globally, leveraging HR Service Delivery Case & Knowledge Management, HR Employee Relations, HR Agent Configurable Workspace and Employee Center Pro with AI search capabilities. Learn more about what Sony has planned for the future to drive additional engagement through Manager Hub, Employee Journey Management and Journey Designer.</p>
'Start small and scale fast’ at the National Hockey League
<p>A deep dive into what the NHL has deployed over the last year (ITSM, FSM, Service Portal & CSM, Custom Apps, SPM, etc.) and how the company is driving digital transformation within IT, game day operations, PMO, marketing, BD/advertising, and fan engagement teams as well as all 32 NHL clubs. Additional focus on how the ServiceNow® Expert Services approach, methodologies, and expertise created a true partnership on the engagement.</p>
Caring for your ServiceNow instance: Success through maintenance and monitoring
<p>Unlock the secrets to instance management and health! Join us for an insightful session on essential regular maintenance, performance monitoring, data management, and much more. Learn how to elevate your expertise and ensure your instances thrive. Don't miss out – add the session to your agenda today!</p>
Build generative AI-powered workflows with the GAI Controller
Now Assist provides a dynamic user experience powered by ServiceNow's generative AI technology. But what if you want to do more? Learn how to use the Generative AI Controller included with Now Assist to build your own GAI workflows. Utilize out-of-box GAI capabilities such as summarization and generic prompt with familiar tools such as Flow Designer and Virtual Agent Designer.
Onboard an army of robots to automate your next upgrade!
As easy as ServiceNow upgrades are now with all the tools available - reviewing all the release notes and creating actionable plans and scripts is still a time-consuming activity. Join this session to learn how to leverage Robotics Process Automation (or RPA), and how it can automatically read through all the latest release notes, and and turn that data into actionable tasks within your instance. Learn how to configure RPA, bot processes, and the RPA Desktop Design Studio, and truly learn the endless opportunities there are with RPA in your organization.
Optimize Global Business Services on a single AI powered platform
<p>Learn how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> connects people, process and technology at scale to optimize shared services and Global Business Services. Monitor and improve services through a single pane of glass, drive automation across value streams such as source-to-pay, hire-to-retire and lead-to-cash and provide a single digital experiences for all users, be they employees, suppliers or customers.</p>
Optimize Global Business Services on a single AI powered platform
<p>Learn how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> connects people, process and technology at scale to optimize Shared Services and Global Business Services. Monitor and improve services through a single pane of glass, drive automation across value streams such as source-to-pay, hire-to-retire and lead-to-cash and provide a single digital experiences for all users, be they employees, suppliers or customers. (REPEATED SESSION)</p>
Ask The Expert: GenAI powered help for RPA
We get it...sometimes it gets daunting to use the RPA Design Studio. There are thousands of out of the box components available which makes the studio very powerful but sometimes you don't know which is the right one for your scenario. The only option was to go through product documentation and understand how each component works. But with the power of GenAI, now you can just describe your requirement in natural language and the AI help will automatically tell you which component to use and how. Getting your bots ready to for action have never been easier.
AutomationOps! The easiest way to promote RPA applications between instances
<p>Join us to discuss on how to promote and migrate RPA Hub assets between instance, the devops way.</p>
Experience Life Of Automation CoE With New Kanban Board From Automation Center
<p>Join us to learn how to prioritize, manage and monitor automation development activities with the new Kanban board</p>
Lights, Camera, ACTION! Take Actions On Your Automations On Automation Center
Join us to discuss on how to take corrective measures and create immediate actionables to mitigrate and remediate automation issues
Now Assist for Creator
Unlock your developer potential in ServiceNow using Now Assist for Creator! This session is designed for developers, process owners, and architects eager to understand how to revolutionize their workflow with AI. Experience firsthand how Now Assist for Creator elevates application development, crafting automated, user-centric solutions. Get hands-on with the latest Now Assist for Creator tools to increase development velocity and speed time to value.
Secure tomorrow: Unified strategies for cyber resilience & regulatory compliance
The convergence of cybersecurity challenges and evolving regulatory mandates has catalyzed a paradigm shift, requiring innovative solutions to stay ahead of the curve and compelling Security and Risk teams to work together in new ways. In this session, learn how a holistic approach to managing an organization's attack surface, quickly responding to cyber risks, and staying ahead of regulatory requirements. Additionally, learn how business continuity and risk management activities can help teams be more proactive and more effective impact.
Embrace AI faster and responsibly with robust AI Governance that builds trust
<p>Organizations can cultivate trust and foster innovation by implementing the right level of AI governance that is crucial for guiding the responsible development, deployment, and use of AI technologies. See a demo on how IRM can help businesses put effective guardrails in place and walk away with some strategies to navigate your organizations adoption of AI with agility and resilience.</p>
How Visa upholds trust and enhances customer experience for banks & merchants
Explore how Visa, the global leader in digital payments, uses its network and tools to combat fraud and resolve disputes. This session will focus on Visa Resolve Online (VROL) and Verifi, tools that streamline transactions and dispute resolution between merchants and banks. Learn how Visa's customer-centric solutions, in combination with Financial Services Operations, can transform your business's customer experience, while strengthening relationships with cardholders.
How AT&T and Pfizer are achieving business value with ServiceNow
<p>Join this panel discussion to hear how AT&T and Pfizer are managing value and optimizing the outcomes they achieve with ServiceNow®. Listen to the customer experiences, discover lessons learned, and hear how they have been using ServiceNow Impact to measure progress along their value journey.</p>
Nurturing neurodiverse talent for future-focused careers centered on ServiceNow
<p>Pfizer and EY have joined forces to put colleagues at the center of an increasingly digital workforce. With as much as 53% of Gen Z identifying as neurodivergent, Pfizer piloted a program to attract and develop neurodiverse talent to contribute to their growing ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> capability. This groundbreaking pilot embodies Pfizer’s dedication to inclusion, ServiceNow<span style="font-family: Century Gothic , sans-serif;"><span style="font-size: 14.6667px;">'s</span></span> aspiration to grow and upskill its user base, and EY’s leadership on neurodiversity in today’s working world.</p>
Mitigate AppSec Risk in ServiceNow Workflows with Snyk Integrations
Snyk for ServiceNow Application Vulnerability Response gives application security teams a single view of open source and code vulnerabilities delivered seamlessly into a ServiceNow workflow. Learn more about how Snyk and ServiceNow allow you to Consolidate application vulnerabilities and security outcomes, giving security teams end-to-end workflow management visibility, simplify coordination with development teams, automate processes for workflow tracking and process exceptions, and create automated workflow processes to minimize risk and guide developer teams to fix the highest risk first.
Plan and execute application modernization effectively with APM, SPM, and ITAM
Organizations are modernizing their existing applications as they migrate them to the cloud and adopt a cloud-first mindset for new applications. ServiceNow lets you confidently drive your cloud transformation, to create strategic alignment, accelerate your cloud journey, and lower cost and risk. In this demo session, learn how you can align cloud initiatives with business goals with SPM, rationalize and modernize applications with APM, and reduce cloud, software, and hardware costs with ITAM.
Decision Tables: The secret weapon for building better flows
<p>Decision tables are a powerful tool for building simple flows, but they can be tricky to use. In this ask-an-expert session, get all decision table questions answered by experts. The session cover everything from the basics of decision table to advanced topics such as how to use decision tables to handle multiple results. Learn about the best practices for using decision tables in flows. Whether a beginner or an experienced developer, this session is a great way to learn more about decision tables and how to use them to build better flows.</p>
Revolutionizing the employee experience and operational efficiency with Gen AI
How do you create an amazing employee experience and drive operational efficiency in addition to all the other things you do each day? While we can’t clone you, we can show you how Now Assist for HRSD utilizes generative AI to promote employee self-sufficiency, provide HR Representatives with the tools to quickly respond and resolve employee cases, and the administrative capabilities that provide quick and effortless access to set up, configuration and monitoring Now Assist features and applications. Elevate the workplace experience with Now Assist and redefine productivity effortlessly.
SPM & SPW - Driving value and alignment across multiple industries
<p>Right data, right views - Gain first hand insights based upon implementation experiences within financial services, manufacturing, and healthcare industries' successful Strategic Portfolio Workspace (SPW). Learn how other industry leaders have harnessed SPM's flexibility to support their business processes. With SPM aligned to industry business needs, leaders can make portfolio decisions based upon capacity, goal alignment and financial scenarios. Hear about use cases, the approaches and the values achieved.</p>
Dive into the future with Athena, TMLabs' innovative new AI utility.
<p>Interested in learning about the many ways AI can be used to make your life easier? Meet Athena: your new ServiceNow AI assistant. Athena, the brainchild of TMLabs, offers an expanding repertoire of AI capabilities that seamlessly integrate into the ServiceNow platform to simplify your daily tasks. This includes support for Document QnA, knowledge management, platform translation and more. Plus, use the power of ChatGPT to create your own AI-powered workflows with our versatile AI spoke. Embrace the future of productivity today!</p>
Utilizing generative AI in ServiceNow: Tips and insights from NTT DATA
<p>Attend this session showcasing how ServiceNow®'s generative AI features - Now Assist and Generative AI Controller - can be utilized to transform and streamline your business workflow. This presentation will offer insights and tips gathered from our experiments with these features, providing practical guidance for integrating generative AI in ServiceNow effectively. Also, we will share ideas that further extend generative AI capabilities within ServiceNow using Low-Code Development features and Generative AI Controllers.</p>
NTT Communications achieved enhanced CX through managed service DX with ServiceNow
<p>In this session, learn how the managed services of NTT Communications unified the operational base of over 10 units under ServiceNow CSM. This streamlined operations and increased visibility, while also minimizing reliance on manual labor and enhancing internal system integration. The upgraded platform now supports 1,000+ users and 500+ managed projects, contributing to over 100 automated projects. Operational efficiency improved with a 75% reduction in customer initial notification time and a 35% decrease in operation time due to faster provisioning. Future plans include using ITOM's tools for better monitoring visibility.</p>
NTT Group transforms legacy back-office system for 170,000 staff in Japan
<p>Digital transformation has gained momentum. However, moving on from legacy systems is not a trivial task. Learn how one of the world’s largest telecom companies, ranked 83rd on Fortune’s Global 500 list, successfully developed a structured and uniform data environment. Employees can access it, via a single user interface which uses ServiceNow’s App Engine and Impact, to shift from its homegrown siloed systems in 115 group companies being used by 170,000 employees in Japan. Learn how the company overcame the disruption to operations and culture to achieve a big bang implementation on a scale previously unseen.</p>
