Sessions
4863 sessions, 88 canceled
How to use Process Mining to identify process improvement opportunities
<p>In this demonstration, we'll highlight how you can use ServiceNow's in-platform Process Mining to analyze some common process inefficiencies and identify process improvement opportunities. We'll look at 3 scenarios: Approval bottlenecks, multi-hop situations where work is ping-ponging between teams and work that is taking longer to route than to resolve (often a good source of automation opportunities). All 3 are typically drains on an organization's overall productivity and you will leave this session with the knowledge of how Process Mining can help you start to reclaim some of this valuable time.</p>
Sell, fulfill, and serve on one platform to accelerate revenue
<p>Join this demo session to see how the ServiceNow® Customer Service Management and Sales and Order Management solutions empower organizations to manage sales processes, order fulfillment, and post-sales engagement on the ServiceNow platform. We’ll highlight opportunity management, configuration, pricing and quoting, and will show how service teams can manage change orders to boost upsell and cross-sell revenue and deliver a unified customer experience.</p> <p> </p>
Demo: Create a seamless customer and field service experience
<p>Join this session to see how Customer Service Management and Field Service Management helps organizations manage site operations, store support & asset management through a retail site example. You'll see how both employees and agents are empowered to easily address issues and minimize store downtime.</p> <p> </p>
Now Assist for Customer Workflows
<p>Join this session to see how Customer Service Management and Field Service Management helps organizations manage site operations, business support & asset management! You'll see how both employees and agents are empowered with our generative AI solution, Now Assist, to easily address issues and minimize organizational downtime.</p>
Unlocking the power of user research to drive adoption at Dow
<p>Hear how Dow's focus on User Experience during its Employee Center implementation led to increased adoption, reduced stakeholder friction, and drove project success. This conversation with a <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> design leader will focus on the stakeholder buy-in and selling of User Experience activities that translated into a successful strategy.</p>
The secrets of great portal user experiences
<p>Join this session to learn the usability principles that will help build exceptional Service Portal and Employee Center experiences. From designing intuitive navigation to effective feedback mechanisms, attendees will gain essential knowledge to boost adoption and elevate end-user satisfaction.</p>
Anticipatory design: Getting ahead of user needs
<p>Great user experience requires proactive insight, not assumptions. This session strategies to continually gather feedback and data to get ahead of user needs. Learn how leveraging analytics, surveys, research, and stakeholder input to understand pain points before they arise. Learn processes to synthesize insights into actionable goals and iterate rapidly. Anticipatory design allows you to stay ahead of the curve and elevate experiences users will love.</p>
Unleashing Gen AI: A conversation with Advance Solutions experts
<p>Dive into the transformative world of Generative AI with Advance Solutions' leading experts in an engaging Q&A session.</p>
Transforming procurement for efficiency and experience at Coursera
Coursera has leveraged ServiceNow® Source-to-Pay Operations to build a centralized intake for software purchasing while reducing manual efforts and swivel chairing between multiple downstream systems to increase operational efficiency and enhance the user experience. Learn how Coursera envisions a single intake process to capture key requirements and drive orchestration of activities including legal and infosec review, contract creation, and PO processing in an integrated landscape. Discover how the company mapped their solution vision to Source-to-Pay Operations and its various capabilities.
Simplify and standardize the ServiceNow platform to enhance efficiency
<p>Discover the journey of a large semiconductor chip manufacturer in navigating challenges posed by extensive customization on the ServiceNow platform. Infosys helped to assess and simplify the platform with a back to box initiative. This enhanced the client's ability to adopt new features resulting in 25% improvement in platform health score and 65% increase in upgrade ease with minimal errors. Know how this move reduced carbon footprint via a hybrid cloud model, optimizing the ServiceNow infrastructure.</p> <p> </p>
Revolutionizing the Procurement Experience at Siemens Healthineers
Find out how Siemens Healthineers is revolutionizing supplier collaboration while ensuring a robust and resilient supply chain using ServiceNow®. Hear how Siemens Healthineers introducing the Supplier Portal to provide a central entry point for all supplier related information, communication, and collaboration. Learn how the company using capabilities such as secure document exchange, end-to-end process orchestration, and access to additional supplier-related internal applications to fully transform the way Siemens Healthineers interacts with its extensive supplier ecosystem on a global scale.
From traditional to digital: Reshaping the GBS landscape for modern enterprises
Discover the transformative potential of a unified Global Business Services (GBS) solution on theServiceNow® platform for large enterprises. Learn how integrating GBS functions like People Services, Finance Operations, and Procurement enhances operational efficiency, cost optimization, and self-service enablement. This also enables enterprise to accelerate the onboarding of new GBS services and locations on the Now Platform®.
Driving Impact Together: Accenture and ServiceNow's Value-Driven Journey
<p>Discover how Accenture continuously focuses on realizing value through a partnership with ServiceNow Impact. The ongoing collaboration has been integral in propelling Accenture’s advancement on the Now Platform. Accenture is entering the next stage in their strategy evolution, with an emphasis on hyper-automation, data-driven decisions, harnessing the power of Generative AI, fostering continuous innovation, and prioritizing total enterprise reinvention. With ServiceNow Impact central to these efforts, Accenture continues to measure and amplify the value derived from their ServiceNow investments.</p>
Opening doors and shattering ceilings with Viola Davis
<p>In this “Women in Tech” conversation, EGOT-winning actress and film producer, Viola Davis, will be joined by two powerhouse women from the C-suite who are challenging the status quo, fostering resilience and creativity, and driving innovation. Viola and these industry change-makers will discuss how their career paths have inspired them to create new ladders for the next generation. Prepare to explore strategies for empowering others at all levels of your organization to create a lasting impact.</p>
Optimized Field Service Operations: Mastering Schedule Optimization with ServiceNow, Beans.AI, & EvoraIT
<p>In field service management, the need for efficiency and optimal resource allocation has led the market towards innovative solutions that transcend traditional scheduling methods. Hosted in collaboration with ServiceNow, beans.ai, and EvoraIT, do not miss your chance to learn about innovations revolutionizing operations for service organizations. Join us to explore a new approach to schedule optimization that leverages cutting-edge AI, machine learning, and practical insights to redefine service delivery. As we navigate through the complexities of modern service demands, our expert panel will explore the integration of predictive analytics, intelligent automation, and real-time adjustments to craft schedules that not only meet but exceed operational and customer expectations. Attendees will gain invaluable insights into strategies for maximizing workforce productivity, enhancing customer experiences, and achieving unparalleled service excellence. Join us for an engaging exploration of the future of field service management, where optimized schedules lead to optimized outcomes.</p>
Field Service Management Product Roadmap
Join this session to learn about what's new for Field Service Management (FSM). Hear from FSM product leaders how the latest innovations can help businesses reduce field service costs with increased efficiency, and share a sneak-peak into the product roadmap.
Qualys and ServiceNow: The Cyber Defense Alliance
<p>What is the record of truth when it comes to asset inventory? In most organizations, the CISO and CIO have different views. But why can’t they both be right? In this session, learn to create a unified source of truth between Qualys and ServiceNow to: • Add business context from the CMDB to your security program to turbocharge prioritization • Eliminate blind spots in your CMDB, including missing assets from the external attack surface and rogue IoT assets • Reduce MTTR by 50% with accurate ticket mapping Join us to prove the CISO and CIO correct when it comes to a complete asset inventory.</p>
Spotlight on Manufacturing: Transforming every step of the value chain
<p>What does <span style="font-size: 12.0pt;"><span style="font-family: Aptos , sans-serif;">ServiceNow®</span></span> actually do beyond IT? In this session, learn from industry experts on how the <span style="font-size: 12.0pt;"><span style="font-family: Aptos , sans-serif;">Now Platform®</span></span> empowers manufacturers from every part of the value chain – from new product introduction, to customer operations and solutions for frontline workers. Gain insight into <span style="font-size: 12.0pt;"><span style="font-family: Aptos , sans-serif;">ServiceNow</span></span> solutions and how they can help increase productivity, lower costs and drive action.</p>
Responsibly and ethically scaling AI: A path to competitive advantage
<p>As Artificial Intelligence (AI) begins to proliferate daily operations and throughout numerous industries, organizations need to deploy these innovative technologies in a responsible and ethical manner that builds trust and confidence. In this session, explore how Generative AI can yield a competitive advantage through rapid innovation enablement and increased operational efficiency but only when it's delivered with important risk principles and activities and when organizations adhere to rigorous AI policies and standards.</p>
Make better business decisions by integrating risk and compliance
<p><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(33,33,33);"><span style="background-color: white;"><span style="color: black;">Business risks, including operations, technology, security, regulatory, climate, supply chain, and AI, continue to evolve at an ever-accelerating pace. Business leaders are struggling to make better risk-informed decisions while continually facing pressure to do more with less. Join this Think Big session of risk and compliance visionaries will share examples of complex implementations and insights into successful transformations. </span></span></span></span></span></p> <p><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(33,33,33);"> </span></span></span></p>
Security center: Enabling customer responsibility of instance security with ease
<p>In this session learn the shared responsibility model and what <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> has done to reduce the complications associated with hardening Instances. Security Center has been developed to put ServiceNow customers in control of their hardening, scanning and metrics associated with the security of their instance. Security Center provides valuable security configurations coupled with the opportunity to scan for relevant security findings. Combine hardening and scanner with reporting on metrics and SSC puts ServiceNow Customers in control ecurity responsibilities with elegant simplicity.</p>
Customer Service Management Product Roadmap
Join this session to learn about what’s new for Customer Service Management (CSM). Hear from CSM product leaders how the latest innovations can help businesses deliver great customer experiences while reducing costs and share a sneak-peak into the product roadmap.
Elara Caring - providing support for employees where they are
Elara Caring meets the support needs of its customers/patients where they are. This vision allows Elara professionals to provide comprehensive and holistic care. It was important for Elara to match that strategy for their own employees - and they started a journey to evolve HR and Talent leveraging the latest innovations in technology and service delivery. Join this session to learn more from Elara Caring's talent and people leaders.
Threat intelligence driven security operations
Manage threats with ServiceNow®’s Threat Intelligence Security Center by integrating multiple security tools and intel sources into a single application on the ServiceNow platform. Utilize the dedicated workspace for end-to-end case management of threat analysis, hunting, correlation, and collaboration. Leverage dashboards for insight, metrics, and a holistic view. Perform threat analysis and threat hunting from a variety of data sources, visualize threats and how individual tactics or techniques are used by adversaries, and proactively prioritize, manage, detect and respond to threats.
Defense wins championships: Add threat intelligence to your starting lineup
Learn how to harness the new Threat Intelligence Security Center (TISC) to conduct advanced Cyber Threat Intelligence (CTI). Built to address the evolving landscape of cyber threats, TISC empowers CTI teams with actionable insights to proactively detect, mitigate, and respond to potential security incidents. Attend this session to learn how to bolster organization's cybersecurity posture by utilizing the customizable threat score calculator for nuanced threat assessment, dedicated CTI workspace for streamlined operations, curated catalog of threat feeds, and so much more.
How to deliver great accessible ServiceNow experiences for ALL people
<p>According to the World Health Organization (WHO), disability is a part of the human condition and almost everyone will experience some form of disability during their lifetime. In this session, learn why making accessible applications is a good business decision. Discover how to leverage research techniques and how to gain access to these differently-abled individuals. The session will showcase an example of how research is informing <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Accessibility strategy today through a CSAT (customer satisfaction) survey.</p>
SB Technology offers new managed service with ITOM, ITAM, and SecOps for DX white spaces
<p>Digital transformation has progressed in Japan, but broad adoption of best practices has not been seen in Japan society. SB Technology, a group company of Softbank, approached the white spaces for progressing the Japan-wide digital transformation and launched a new ServiceNow-based managed service with ITOM, ITAM, and SecOps. In this session, learn how the managed service can impactfully open the eyes in Japan's society for ServiceNow’s true value as a digital platform by combining multiple products.</p>
Drive operational resilience
<p>Operational resilience should be a key element in any business strategy. However, it’s easier said than done. It requires data sharing across many teams, communication, planning, and on-going visibility that includes all stakeholders in an organization. Join this demo to see how to drive operational resilience across an organization with <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> solutions integrated on a single platform.</p>
Streamline and build resilience into financial service operations with IRM & APM
<p>Business operations teams are eager to innovate, like enhance processes, and leverage AI, but a fierce regulatory environment is hampering their plans. Knowing that a single risk report can take days or even weeks because the business, compliance and risk teams live in data and process silos, It seems like businesses need to make a choice. Attend this session for a demo how risk and compliance can work together with the business to proactively manage risk in real-time and build resilience so businesses can prioritize work and continue to innovate securely.</p>
SN Utils unveiled: 90 minutes to master the essentials and beyond
<p>If you're visiting CreatorCon you probably at least have heard of the browser extension SN Utils. It has a ton of features to save time and make the experience for ServiceNow<span style="font-size: 12.0pt;">®</span> professionals even better! During this lab, we will go from the basics to the more advanced and lesser known features. If you have the feeling SN Utils has more to offer, or you want to kick-start your journey, this session is for you! At the end, there is room for exchanging experiences and Q&A.</p>
Fast track your app development with Generative AI
<p>Our latest Now Assist for Creator can help you build an app and automation in minutes. Using our new app generation capability, we’ll get a jump start on a custom app using a simple conversation. From there, we’ll incorporate a playbook and workflow using a quick descriptions of our desired automation.</p>
NASCAR is on the accelerator with GenAI: A Citizen Developer visual experience
NASCAR is driving into the future of app development with Now Assist for Creator, the ServiceNow® GenAI for developers, as they extend the value of workflows. Join this demo-oriented session to see how NASCAR plans to use App Generation and Flow Generation to lower the barrier of entry to developers of all skill levels to deliver sophisticated apps for a better employee and fan experience. See an example of the citizen developer experience from start to finish as NASCAR shares their winning strategy.
DIY app dev - Building the app you want, on the Now Platform
<p>Application development can be intimidating, to a person, but also to a company. How can you safely grow from OOTB workflows to ones that truly mirror how work happens? Join our App Engine Outbound Product management team as we walk you through how DIY app dev on the Now Platform<span style="font-size: 12.0pt;"><span style="">®</span></span> can help catalyze organization wide excitement, and change the way you work.</p>
Starting app dev on the Now Platform - Strategy, Governance and Maturity.
Embark on your application development journey with confidence! Whether you’re a new developer or steering your organization’s first app - our panel will discuss strategies, governance models, and maturity standards on the ServiceNow platform. Learn how to align app dev with your business objectives and ensure your applications contribute to your orgs success. Navigating app governance - best practices to maintain control without stifling innovation. Discover how to elevate your app dev maturity - Benchmark against industry standards and plot a course for continuous improvement.
How ServiceNow Impact helps customers take control of platform health
<p>Are you proactively managing your platform health? Learn how ServiceNow® Impact empowers ServiceNow customers to take control of platform health with proactive health scans, monitoring, and alerts—and on-demand access to instance performance metrics.</p>
AI, Machine Learning, and the future of IT and enterprise asset management
Artificial Intelligence, Generative AI, and Machine Learning have taken the business world by storm. Join this round table discussion for a peer-learning experience on how intelligence is changing the asset management landscape. Share and learn current best practices and dive into what’s to be expected in the near future. If your ITAM or EAM teams are eager to explore the world of AI, this is the session for you!
Service Reliability Management through SLIs and SLO
As organizations move to the cloud, Service Reliability Management and Cloud Observability provides end-to-end tracking and alerting of business-critical services. Using a connector, Cloud Observability sends service specific metric alerts to SRM so you can decrease the error budget of SLOs and move to the cloud safely and securely.
Simplify and optimize complex cloud environments with AIOps and observability
Combine end-to-end monitoring and event management for cloud environments through open-source data and alert payloads mapped to configuration items (CIs). Out-of-the-box, customers can now embed important details in alerts sent to ServiceNow Event Management connecting cloud-native alerts to custom AIOps workflows. Learn how you can simplify impact analysis, problem isolation, and root-cause analysis by bringing AIOps and observability closer together.
You can design! Using participatory design to reimagine ServiceNow experiences
<p>Ever wondered how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> designs its beautiful dashboards and user interactions? With the right mindset and tools, users can create great experiences! Join this interactive workshop to learn how to involve end users in the design process. Get hands-on experience co-designing ideal experiences for IT agents or ServiceNow admins. At the end of the workshop, attendees will know the key design steps and generate initial concepts that could evolve into exceptional user experiences.</p>
Topdanmark tackles DORA with ServiceNow IRM
<p>The Digital Operational Resilience Act (DORA) mandates strict cybersecurity standards and incident reporting for all financial institutions doing business in the EU. Compliance is crucial for mitigating risks, enhancing resilience, and maintaining trust in the digital infrastructure. Join this session to see how Topdanmark is using Integrated Risk Management to successfully address the requirements of DORA.</p>
ServiceNow quiz show: Who Wants to Be a Millionaire - ServiceNow edition
<p>Join us a super fun version of "Who Wants to Be a Millionaire," but with a cool twist – it's all about ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Whether you're a ServiceNow pro or a newbie, get ready for a thrilling quiz experience. Dive deep into ServiceNow trivia, challenge yourself, and win amazing prizes along the way. It's more than a quiz; it's a chance to have fun, win big, and maybe even become a ServiceNow millionaire. Don't miss this exciting opportunity to test your knowledge and win at Knowledge 2024. See you there!</p>
Maintain Oversight Over the Robot Overlords
<p>Learn how quickly you can take data on ServiceNow and turn it into a visualization you can take action upon! In this second lab of the Builder Track series, you will learn how to create forms and views relevant to different personas as well as architect your dream dashboard of operation.</p> <p> </p>
Simplify the Agent Experience with CSM Configurable Workspace
<p>Join this session to learn about how Customer Service Management (CSM) Configurable Workspace enables organizations to tailor customer service processes to business needs, boosting agent productivity. Empower agents to resolve customer issues efficiently in a single desktop that delivers fully customizable fields, layouts, forms, playbooks, and workflows. Product leaders will walk through the creation of a case type, including strategic considerations, implementation processes, and configuration options.</p>
Demystifying GenAI: The top strategic imperatives you need to succeed
<p>This session will provide executive leadership with a blueprint on what is needed to start and succeed with your GenAI journey on ServiceNow®. Actionable insights will enable organizations to get ahead and stay ahead.</p>
Provide just-in-time training to users with Guided Tours
<p>Discover how to create and manage guided tours that offer timely training for workspace and portal processes. Guided tours help users find essential information right when they need it. During this session, learn how to set up guided tours in workspaces and Employee Center. The session will cover best practices and share insights gained from experience along the way.</p>
Ask the Experts: Adoption Services
Our customers highly value our platform for its exceptional flexibility and functionality. However, this flexibility sometimes leads to complexities in implementation, configuration, and adoption within their organizations. In this session, we'll discuss our strategy of reducing product complexity within the Now Platform with prescriptive, personalized, and proactive guidance. Help us shape the future of reducing product complexity with feedback, generative AI solutions for Guided Tours, and surfacing leading practices.
Ask the Experts: Knowledge Management
Join us to hear about using generative AI with Knowledge Management with a 20-minute discussion on the topic. We'll cover what is currently available for Now Assist for Knowledge Management during the K24 time frame, as well as future roadmap items on the horizon. We'll also be looking for future research participants and customer calls on the topic and other Knowledge Management topics. This is a great session to learn more and get hooked in with our Knowledge Management product team.
RiseUp with ServiceNow - Explore your career journey
<p>Join your peers as we dive into how you can grow your skills to be an in-demand <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> expert. Learn how you can put your talent to work, whether you’re a novice or seasoned pro, you can become a part of the diverse, inclusive, and job-ready ServiceNow ecosystem.</p>
RiseUp with ServiceNow: Building extraordinary ServiceNow careers
<p>Join us to hear the inspiring ServiceNow journeys of Merv Small and Josh Hamilton. Merv went from being a ServiceNow newbie to founding his own ServiceNow consultancy, and Josh is a shining example of how ServiceNow opens up new opportunities for everyone after he successfully transitioned from a military career to a fulfilling role with a ServiceNow partner.</p>
Rule #1: Do No Harm to Humans…That Includes Sending Spreadsheets
It’s 2024 - everyone’s sick and tired of spreadsheets, digital or local! In this first lab of the Builder Track series, you will learn about the foundation of any application on ServiceNow: data structures. By the end, you will know a multitude of ways of importing legacy data into the platform and configuring it to your will, creating a single source of authority for your use case.
