Chad Bishop heads a team of designers at ServiceNow, specializing in Workflow Automation and Mobile Builders. With over 20 years of agency and corporate experience, he excels in experience strategy, team leadership, design systems and design ops implementation. Chad champions user-centered design to drive decision-making, efficiency, engagement, and profitability. Notable agency clients included Fannie Mae, Take2 Games, Gov.uk, Fujitsu, Merck, and Roche, where his projects resulted in tangible improvements in operational efficiency, adoption rates, employee satisfaction, and cost reduction.