Sessions
4863 sessions, 88 canceled
Digitize to compete. Protect to serve. OT Security and Service Management.
<p>Continuous digitalization and interconnectivity of the production environment is crucial to capturing value from the current industrial revolution. However, heightened integration and convergence is exposing every organizations’ critical infrastructures and Operational Technology (OT) environments to cybersecurity threats of greater magnitude and sophistication. Join this session and hear how the EY OT Security and Service Management offering can provide better governance of OT and underlying infrastructure and improve OT lifecycle management.</p>
Maximize the value out of Employee Growth & Development with IBM
Join us to learn more about IBM and ServiceNow®’s new joint offering, Skills Foundation, which will help maximize the investment in Employee Growth and Development (EGD) to build a robust skills-centric organization. By implementing IBM’s market-leading predefined skills taxonomy, we can build a simplified validation process with Subject Matter Experts (SMEs), accelerating the process of building finalized job and skill alignments and organizational buy-in, ready for deployment within EGD.
Meet ServiceNow's new design system
<p>Attend this session to see the new design system site and the best way to understand how to design great <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> experiences. Learn about the newly launched site, discuss enablement content and resources to help get started, and hear the plans of how the site will be expanding in the future to better help guide users through ServiceNow design journeys.</p>
Modern Ops with Embedded AIOps, Service Reliability, and Generative AI
IT teams are embracing newer functions and expanding to include AIOps, service reliability, and Gen AI concepts. To be successful, they need a roadmap and best practices. Join this joint session with RapDev to learn three things you need to know to develop modern operations focused on predictive AIOps. You will learn from customer an d implementation insights and see a demo of how AIOps unfolds in real life.
Uber moves faster by augmenting risk & compliance with AI-powered automation
As the world’s leading ride-hailing service in 70+ countries, Uber is also a leader in automating legal, regulatory, and policy risk and compliance core operational processes. Learn how Uber is augmenting Integrated Risk and Policy and Compliance Management workflows with low-code apps, Robotic Process Automation (RPA), machine learning, and GenAI to scale policy and compliance management, provide centralized, real-time visibility to the C-Suite for better decision making, and drive faster time to market and greater business agility in the face of a fast-moving regulatory environment.
What’s next for Operational Technology Management from ServiceNow?
<p>From smart factories to connected power stations and beyond – companies around the world are leveraging <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> Operational Technology Management (OTM) to discover, secure and well…manage operational technology assets. In this session, learn how ServiceNow is working closely with customers to realize an ambitious roadmap that includes digitally enabling industrial workers, fostering seamless collaboration with enterprise asset management, and more!</p>
Ask GenAI: Can you help me build my integration flow?
ServiceNow provides powerful tools for connecting your instance with your 3rd party apps and data, including apps from Microsoft, Atlassian and many others. Using flow designer and Integration Hub, you get to decide how to integrate your apps. Using Generative AI with NOW LLM, we make that process even easier! Describe you flows using text and let GenAI handle the rest. if you are interested in exploring more about these GenAI capabilities and plans for upcoming releases, this is a must session for you!
Ask the Experts - Workspaces
Ask the Experts about workspaces
Accelerate case resolution and agent productivity with Now Assist for HRSD
<p>Discover the overall architecture of Now Assist for HRSD, required plug-ins, how to configure experiences, and use capabilities Activate Now Assist features for the Human Resources Service Delivery application in order to enable Generative AI capabilities like case summarization, case resolution notes, and virtual agent handoff summaries.</p>
How to build robust data streaming integrations at scale
<p>Join us to learn how to build an integration to stream data in and out of the ServiceNow platform. Data streaming allows you to configure near-real-time integrations at scale. You will see a live demonstration of the steps to configure the integration to get data flowing.</p>
To Seek, to Renew, and not to Expire: Certificate Management Simplified
In today's digital era, the security of information systems is paramount. Certificate management plays a crucial role in ensuring secure communication between devices and services, however, managing certificates—especially at scale—poses significant challenges, including tracking expiration dates, renewals, and compliance with security policies. This presentation will equip IT professionals and security managers, with the knowledge and tools to leverage ServiceNow ITOM Visibility for effective certificate management, paving the way for a more secure and efficient digital future.
Learning to speak … JavaScript? A linguistics approach to ServiceNow scripting
<p>Did you know that learning to read and write JavaScript can be just like learning a new language? A linguistics approach can help us think about learning how to script in new and encouraging ways. In this session, hear how lessons learned from studying and teaching multiple languages have helped the presenter grow from wanting to cry over a single line of code to debugging script includes and business rules with confidence. Expect to learn tips and tricks to help you to think about learning to code in new ways, whether you are new to your ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> scripting journey or a lifelong learner.</p>
Stand-up, stand-out, and lead: 5 key lessons learned on the way to the top
<p>This engaging and interactive roundtable focuses on the importance of gaining trust, inspiring confidence, uplifting brand reputation (personal & company), and leadership. When you marry these attributes with innovation, agility, versatility; then rising to the top whether you are a part of a world-class sports team, a company, or a performance driving team is a predictable outcome. All the while staying relevant for shareholders, stakeholders, or fans during rapidly changing times. Discussions will focus on how we are collectively innovating to address current challenges and disruption.</p>
We are behind you: How ServiceNow partners make you smarter, faster, and future-proof
<p>Have you ever felt alone in your digital journey? Been overwhelmed by the options or the unknowns? What if there were thousands of experts at your fingertips, ready to deliver more value, more efficiency, and more innovation than you thought possible? This isn't about a single workflow or solution; it's about broad, lasting transformation. With ServiceNow<span style="font-size: 11.0pt;">®</span> partners, that’s exactly what you get.</p> <p>Join the SVP of Global Partnerships, Erica Volini, as she walks through real life examples of partners finding innovative ways to solve customers’ most pressing challenges and squeezing every last drop of value from the ServiceNow platform. You won’t want to miss the real-time customer and partner matchmaking to see just how easy it is to find your perfect match.</p>
Reimagining fraud and disputes
<p>The volumes, complexity and losses from fraud are increasing year on year and current operations and technology solutions are not fit for purpose, automated, or customer centric. EY's solution built on <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> simplifies fraud agent experience, provides a digital customer experience and reduces the cost and time to resolve cases. Our Solution drives and automates each case from identification through to Dispute resolution and is enhanced by EY’s Fraud Ops experience, AI and the ServiceNow Disputes product to enable the Digital Transformation of your Fraud Ops function.</p>
NTT DATA Group built a world class enterprise core system GAIA with ServiceNow
<p>NTT DATA Group modernized its core system with <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span>, connecting with 20+ external systems and 20,000+ interfaces. This became a model case in Japan’s common needs to transform legacy systems. Attend this session to learn how experiences are being transformed for hundreds of thousands of employees, and how the company overcame the challenges in managing over 70 instances and releases. Also see further vision with process mining and GenAI for future-proof enterprise architecture.</p>
Resolve tasks efficiently with Recommended Actions and Contextual AI search
Discover the transformative impact of Recommended Actions in making task resolution proactive and efficient for service agents. Explore how this intelligent tool optimizes task resolution workflows, empowers service agents with automatic search results driven by AI, and ML capabilities to provide guidance with next best actions. Gain insights into real-world use cases and understand how organizations are maximizing the potential of Recommended Actions to elevate their customer service experiences.
Beyond ITSM. Bringing ServiceNow into healthcare for a unified platform
<p>Nuvolo Connected Workplace boosts the ServiceNow® healthcare tech stack. Designed for HTM & FM teams, it ensures compliance and manages leases, projects, sustainability, capital planning, space, and cybersecurity for non-IT equipment. This session dives into why ServiceNow platform teams will benefit from bringing Nuvolo into your hospital. The shared accountability model empowers stakeholders to configure needs while adhering to SDLC. This session goes beyond the product, exploring implementation best practices and benefits.</p>
United States Army digital transformation
<p>Using a single software as a service (SaaS) platform, the U.S. Army has options to provide exciting new enterprise-class applications to the soldiers that enable better hardware asset management, software licensing management, service support, and security operations through linkage of assets to individuals and services.</p>
Streamlining OT Management and Fortifying Security in Industrial Environments
<p>Explore how ServiceNow Operational Technology (OT) capabilities and Enterprise Asset Management practices help drive operational excellence and fortify critical OT infrastructure against cyber threats. Attendees will gain insights into proactive maintenance for their OT devices, exploit mitigation, and responding to incidents more rapidly with the help of GenAI-built Now Assist. This demo highlights the importance for a holistic approach to secure OT systems in today's digital landscape.</p>
Learn how CEMEX is enhancing its shared services operations with RPA HUB
<p>CEMEX is a leading global building materials company with over 46,000 employees worldwide. As part of its digital transformation strategy aiming towards creating our next generation of shared services, CEMEX is using RPA HUB to automate repetitive tasks, allowing the business to streamline processes, reduce errors, and allocate human resources to higher-value activities. RPA is revolutionizing CEMEX shared service organization and is driving competitive advantage by combining robotic capabilities with ServiceNow® workflow automation tools.</p>
Managing enterprise threat with Tanium and ServiceNow
<p>In today’s dynamic automated environment, risk is everywhere. From complete IT automation to deep-fake impersonations, the value is high and yet the risk is significant. How do we stay proactive as across SOC to detect, contain and eliminate the threat? How do we stay proactive in ensuring we embrace responsible practices using a single data model, single architecture, and strategic platforms so your teams can stay focused on being resilient against risk with Tanium and <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span>. In this session learn the importance of managing threat & risk with Tanium and ServiceNow.</p>
What's new in Now Learning for GenAI, career journeys and the Udemy partnership
<p>Learn about all the latest ServiceNow® training offerings. This session will highlight how Now Assist courses incorporating GenAI features to increase productivity, transform experiences, and accelerate agility. It will also cover the most recent additions to career journeys that guide the way to success in your role. Learn how to build technical skills with ServiceNow courses and transferable "power skills" with Udemy courses.</p>
Road to Denver - Driving the HR delivery paradigm: High touch to speed to answer
PayPal’s global Employee Central team was established in Q3'19. The scale grew significantly from the 8000 case/month baseline to closing 13,054 cases/month in 2022. The company was challenged with cost and case volume reduction and set the target to 5280 (Denver). The foundation of its case volume reduction journey was the implementation of ServiceNow® for case management and development of knowledge articles to encourage self-service. This implementation, along with the improved knowledge content Chatbot functionality generated a 31% quarterly case reduction in the 2H'23, a savings of >$350K.
Modernize your Automation COE: A deep dive into Automation Center
<p>Amit Saxena, GM of Automation Engine at <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span>, will share success stories from customers who are live on Automation Center. Amit will show how you can measure business value and manage the operational health of your multi-vendor landscape with Automation Engine’s workspace for automation teams. He will deep dive into automation governance best practices, exploring ServiceNow's automation governance strategy and vision for the future. Amit will also outline how ServiceNow empowers the Automation COE to deliver bottom and top-line impact and operate with AI-augmented intelligence.</p>
How IAG made 3,000 risk superheroes (and made it fun)
Managing risk is boring? Think again. Hear how IAG engaged and transformed 3,000 tech team members into risk superheroes by giving them the power to make decisions in ServiceNow®. Learn how the company reduced superhero impact, moving risk from something extra to BAU by engaging new users with fun, deploying control automation and Predictive Intelligence to manage compliance, building citizen development teams and leveraging teams for the same outcome, taking and acting on superhero feedback at every turn, saving over 20,000 hours a year in risk communication and reporting.
From subflows to superheroes: Recreating marvel snap in ServiceNow
<p>Want to learn how gaming mechanics can illustrate the power of ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> dynamic subflows? Join this session for a fun journey recreating the massively popular mobile game Marvel Snap on the ServiceNow platform —with minimal coding! Discover how to build a full game experience, from deck selection to complex card interactions, and see firsthand how ServiceNow can simplify sophisticated logic in a fun, interactive session. Walk away with insights on harnessing no-code solutions for dynamic, logic-based operations taking lessons from outside traditional use-cases!</p>
Certify smarter, not Harder: Insider insights for success
<p>Join this 60-min certification prep session for ServiceNow® exams. Perfect for beginners or seasoned users, this session will provide resources, tips, and expert insights. The speakers will cover effective study strategies, time management, and practical tips for success. Hear success stories from certified ServiceNow professionals. Whether targeting System Administrator, Developer, or other certifications, empower yourself with the knowledge and confidence to excel. Don't miss this chance to kickstart your certification journey!</p>
Unleash the power of ServiceNow solutions with Expert Services
This session covers the guiding principles of successfully implementing ServiceNow® capabilities across the enterprise. It focuses on getting to value quickly and what steps a customer must take to minimize the risks associated with implementing enterprise software, like ServiceNow®. These critical success factors are taken from many years of real-life experiences with customers in the field.
Continuous co-delivery for the world's largest global ServiceNow CoEIs
<p>Why a different approach is needed to scale a Center of Excellence & Innovation and why the importance of fostering collaboration between customers, <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span>, and partners will lead to better outcome in the long term. (REPEATED SESSION)</p>
How Konica Minolta uses IOT Data and AI to empower humans and elevate CX
<p>Join this session to learn how Konica Minolta is uncovering the synergy of AI alongside human expertise and how we are reshaping customer service. We will discuss: 1) Real-world use cases, best practices, and innovative advancements, and 2) How to embrace a remote-first approach with AI, enabling effortless solution access for customers</p>
Manufacturing industry product roadmap
<p>Helping manufacturers sell and service is a key priority area for <span style="font-size: 12.0pt;"><span style="font-family: Aptos , sans-serif;">ServiceNow®</span></span>. In this product roadmap session, learn what is new for solution's innovation roadmap.</p>
Enable field service technicians with AI tools
Frontline workers are constantly triaging and troubleshooting, often relying on recollection to perform their jobs and not having time to document their work. With NOW Assist for FSM, AI and GenAI arm mobile workers with enhanced tools to boost productivity while reducing the administrative burden.
Enable field service technicians with AI tools
Frontline workers are constantly triaging and troubleshooting, often relying on recollection to perform their jobs and not having time to document their work. With NOW Assist for FSM, AI and GenAI arm mobile workers with enhanced tools to boost productivity while reducing the administrative burden.
Propel product launches, uphold compliance, & drive life sciences ROI with Tenon
<p>Join leaders from Tenon and ServiceNow® as they present how Tenon’s Marketing Work Management solution, built on ServiceNow, accelerates product launch time by at least 15%. Discover how life sciences teams can reduce manual work by approximately 2 hours per employee per week through an optimized medical, legal, and regulatory (MLR) review process, seamlessly integrated with Veeva Vault. Don’t miss your opportunity to learn how to drive operational efficiencies with Tenon’s unified marketing solution connecting content, campaigns, and compliance.</p>
Creating a network effect with App Engine and Citizen development
<p>In this session, Serco NA will share how it brought the value and capabilities of App Engine to its corporate organizations. With the outstanding support of the product success team, Serco stood up a Citizen Development practice to unlock the power of App Engine in 2023. With more than 50 micro-certifications and training for four application developers, this session will cover the four new applications delivered to its finance and HR organizations to transform legacy processes and the resulting network effect it created that has brought 16 more applications into the development pipeline for 2024.</p>
Government of Alberta's contact center transformation with ServiceNow
Alberta's Contact Centers, once fragmented with multiple ringing phones and on-premise systems, underwent consolidation after extensive discussions. Powered by ServiceNow® and coupled with NICE InContact, the organization migrated 76 groups spanning 1900 agents to ServiceNow within 24 months, with over three million inquiries processed to-date. Join this session to learn key strategies for successful contact center transformation and rapid deployment techniques for delivering great customer experiences.
Transforming building permitting with ServiceNow
<p>The City of Vancouver is experiencing a housing crisis which city leaders are looking to solve. A specific area of focus is to transform and modernize the building permitting process. Deloitte has been engaged to design and implement the solution on ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> CSM. The project has two main objectives: 1) deliver the best experience to customers possible (citizens, builders, architects, designers, and city staff) and 2) speed up application processing time.</p>
Delivering seamless customer and field service experiences with WorldVue
<p>Join WorldVue, a leader in video, connectivity, and professional services, to explore the transformative journey of a top-tier hospitality organization that implemented Customer Service Management (CSM) and Field Service Management (FSM) with ServiceNow. Discover how agents and technicians are empowered with real-time information, driving operational efficiency and exceptional customer experiences. Delve into decision-making processes, implementation considerations, and the evolution of functionality, showcasing the comprehensive impact of enhanced customer experiences across diverse segments. Join us for insights and inspiration at this global event.</p>
ServiceNow Developer Meetup - AI roundtable discussion
<p>Dive into the world of AI during our ServiceNow<span style="font-size: 11.0pt;">® d</span>eveloper meetup roundtable! Engage in discussions with your peers, where you'll explore the latest AI trends, challenges, and opportunities. This session offers a unique opportunity to connect, share insights, and brainstorm innovative AI solutions within the ServiceNow ecosystem.</p>
User data unification: From chaos to consolidation
<p>Unravel the complexities of migrating users from disparate LDAP systems and the challenges that arise from the proliferation of redundant data. Learn how to automate consolidate, archive, and migrate duplicate user data across seven instances. Execute one action to fix all records but grapple with the existential fear of unintended consequences. Streamline user management without compromising data integrity!</p>
Uber gains a competitive edge with ServiceNow IRM & Third-party Risk Management
Join Uber to learn how it has transformed its manual risk and compliance processes to scale and align with multiple laws and regulations across the business and perform many activities in an unsupervised manner. It has achieved real-time visibility into the status of controls, improved its risk posture, and enhanced its third-party risk management program to enable better decision making and issue remediation. There is still more to do – find out how Uber is doubling down on end-to-end automation.
Knowledge closing celebration
<p>Join us to celebrate an incredible week at the Knowledge Closing Celebration. Enjoy some amazing tunes and jam out with your peers. Featuring the Grammy-winning musical sensation, Pitbull.</p>
Knowledge welcome reception
<p>Let's get the party started and join us for happy hour! Network with your peers, industry professionals, ServiceNow® experts, and partners while experiencing our demos and enjoying a drink at the Knowledge welcome reception.</p>
Beyond the surface: Inside the mind of a ServiceNow content creator
<p>Join Allen Andreas: 6x ServiceNow MVP, Certified Master Architect (CMA), and host of the YouTube channel: Allenovation, as he takes you on a journey into the mind of a <span style="font-size: 11.0pt;"><span style="">ServiceNow® c</span></span>ontent creator. Discover essential elements that underpin successful content initiatives such as effective planning steps, how to cultivate confidence, the benefit of progress checkpoints, and how to measure success and growth. Whether you're a seasoned content creator or just embarking on your journey, this session offers invaluable insights to elevate your craft and leave a lasting impact in the community.</p>
Calling all ServiceNow admins - It's time to network and connect!
<p>Join us for a vibrant networking session where you can meet your peers. Connect with fellow ServiceNow<span style="font-size: 11.0pt;"><span style="">® a</span></span>dmins, exchange ideas, and gain valuable insights into the ServiceNow ecosystem.</p>
Community AMA series: Ask me anything about Automation Engine
<p>Join this collaborative discussion all about accelerating <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> automation! Gain valuable insights, ask hot topic questions, and dive deep into automating on a single platform, connecting to any system, and removing manual tasks in this exclusive AMA session, in the Community Pavilion. From RPA Hub to Integration Hub, Stream Connect for Apache Kafka, Document Intelligence, and Process Mining for External Data, these technologies are set to accelerate automation development and deliver even greater business value.</p>
Hack4Good
<p>Want to use <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> skills to make a positive change in the world? Hack4Good is a golden opportunity! Together on the CreatorCon show floor, build an app to help Technovation, a global tech education nonprofit that empowers girls to become leaders, creators and problem-solvers. Check in, let us know what you’re good at, and we’ll match you with a story from the backlog. When you’re done building, you can validate the solution with the people who will actually be using it. When we move your story to the “Done” column, you'll get an exclusive Hack4Good t-shirt as a token of our appreciation! Sign up now and get your hack on!</p>
Accelerate your generative AI initiatives with ServiceNow Impact
<p>Attend this hands-on lab to see how Jumpstart Your Generative AI, a ServiceNow® Impact accelerator, can accelerate your journey with ServiceNow Generative AI—and greatly improve your efficiency and user experience. It includes an applied demonstration of the Now Assist experiences and leading practices on leveraging the ServiceNow Generative AI Controller. You'll learn about the capabilities of Generative AI, discover use cases available in the Now Platform®, and get access to key resources to help get started using Now Assist and the Generative AI Controller.</p>
Innovating Clean Sport: ServiceNow CSM in Action
Explore an innovative journey with DFSNZ and EY, leveraging ServiceNow CSM to revolutionize anti-doping practices. Learn how it streamlines athlete education, testing, and engagement, tailored for anti-doping challenges. Discover the athlete-centric design, benefiting data integrity, processes, and user experience. This session sets a blueprint for global anti-doping agencies, showcasing ServiceNow's transformative potential. Experience the efficiency and innovation of ServiceNow in promoting clean sport.
