Sessions
4863 sessions, 88 canceled
ServiceNow「再」入門！ ～ServiceNowの「意義」と「今後」を改めて知る！～ （"Re"discover ServiceNow!）
「ServiceNowって何のためにあるの？」「何で『ServiceNow』って名前なの？」みなさまならどう説明できますか？このセッションでは「意外と知らない」ServiceNowの成り立ちや哲学を改めて学びつつ、今後の方向性やロードマップまでを解説していきます。ServiceNowの意義や世界観を再認識することで、改めてその魅力を再発見しましょう。
Citizen developer 201 - Leverage AEMC to scale citizen development
<p>Using App Engine Management Center, manage all aspects of low-code app dev, from app intake, and collaboration and deployment tasks, to pipeline monitoring. Platform admins can non-intrusively set guardrails, apply standards, and check for compliance, all in one place. In this session, learn how this administrative solution can be tailored to your business, allowing you to scale your low-code app dev practice with efficiency and confidence.</p>
生成AI超入門！ ～話題のNow Assistを実演！～ (Welcome to Gen AI/Now Assist)
近年、「ChatGPT」をはじめとした生成AIが世界中で注目を集めています。生成AIをどのようにビジネスに活用し、生産性と効率性を向上させるかが今後最も重要になります。ServiceNowでは、インシデントの要約作成やコードの自動生成などが行える「Now Assist」をNow Platformに搭載し、今度も進化を続けていく予定です。Now Assistの活用方法・仕組みを講師が実演を交えて解説します。
Unlocking professional excellence: The strategic value of certification
<p>In today's dynamic professional landscape, certification has become a strategic imperative for skill enhancement, credibility, and career advancement. This engaging 60-minute session features ServiceNow® experts exploring the multifaceted value of certification, highlighting its role as a powerful catalyst for personal and organizational success. Join a panel discussion with Certified System Administrators (CSAs) Technical Architects (CTAs) and Certified Master Architects (CMAs) sharing their journeys, challenges, triumphs, and key insights. Gain perspectives their alignment with diverse career trajectories, and participate in an illuminating session filled with practical wisdom. Whether aspiring or seasoned, this session provides valuable insights and inspiration for all professionals.</p>
Leverage learning credits to upskill your organization and drive adoption
<p>Organizations with robust skill-building programs are more likely to attract and retain critical ServiceNow<span style="font-size: 12.0pt;">®</span> talent. In this interactive workshop, learn how to develop your organization’s ServiceNow training, certification, and adoption roadmap by effectively planning, managing, and investing ServiceNow learning credits. Learning credit managers, training administrators, platform owners, and anyone interested in learning how to build an actionable plan to upskill their organization should attend this session.</p>
Caterpillar goes from GRC to IRM; gains efficiency, automation, and insights
<p>KPMG collaborated with Caterpillar to plan a roadmap and a future state design to transition from the customized version of ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> GRC to ServiceNow IRM. This back to baseline migration helped Caterpillar in standardizing their taxonomy, streamlining business processes for multiple stakeholder groups, automating assessments, and creating operational and leadership insights. They built ATFs for Core IRM processes to reduce time spent in regression testing during monthly releases and upgrades. The migration scaled Caterpillar's IRM program and provided scalability on the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">Now Platform®</span></span></span></span>.</p>
Chevron energizes employees with a “one-start-shop" on the ServiceNow platform
Chevron has adopted a "one-stop-shop" approach for HR/IT needs to ensure their employees enjoy an uncomplicated, fully digitalized, and intuitive experience. Further, they have a bold vision to enhance this platform by integrating all corporate functionalities and services under one umbrella, resulting in an outstandingly unified system. The corporation is committed to streamlining workflows and maintaining an exceptional employee experience. This effort is well-documented as Chevron places great value in staying ahead and providing their employees with cutting-edge digital solutions.
Northwestern Mutual builds an integrated ServiceNow IRM and TPRM solution
<p>A robust strategy around process and ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> technology is necessary for integrating Cyber GRC processes and Third Party Risk Management. Understanding key dependencies, defining an integrated entity class structure, and identifying key triggers and inputs into each process are essential in this integration strategy. Northwestern Mutual's solution allows Vendor assessments to have a compliance impact on Cyber controls through VRM assessment, tracks compliance using common issue management methodology, and reports on risk exposure from third parties using consistent foundational elements.</p>
Digital Native: Driving towards Saudi Arabia's “Vision 2030”
As the sovereign wealth fund of Saudi Arabia, Public Investment Fund (PIF) partnered with Deloitte to deliver on their Enterprise Service Management Transformation. ServiceNow is enabling workflows across all departments of the Shared Services Division with expansion plans for HR, Procurement and Facilities. Join our session to learn how PIF has achieved a 45% simplification of Services Offerings, an 85% shift of workload away from unstructured processes, a reduction in time to market of new solutions, and are accelerating “Vision 2030” with the help of Deloitte and next-gen managed services.
Driving efficiency: FedEx's IT asset management transformation with ServiceNow
<p>FedEx set out on a journey to globalize and transform their IT Asset Management function with a focus on driving global cost efficiencies. Join this session to hear journey with ServiceNow® to enhance IT Asset governance, mature IT lifecycle processes, and improve asset discovery data all while driving process efficiencies and cost savings.</p>
Behind the scenes: Can GenAI answer complex medical questions?
<p><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">Hear how Siemens Healthineers—armed with ServiceNow</span></span></span><span style="font-size: 11.0pt;"><span style="">®</span></span><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"> and the latest GenAI innovations—reinvent an outdated IT infrastructure to better manage more than 600K medical technology systems in 75 countries, impacting over 70% of the world's medical decisions. Learn how the Healthineers and ServiceNow are working to equip customer service agents with GenAI capabilities. Gain insight into every step, from initial analysis to defining KPI’s to setting up infrastructure to collecting, evaluating and implementing high-value GenAI use cases and preparing a suite of GenAI functionalities to go live.</span></span></span></p>
Delivering a best in class, global third-party risk management experience at NTT
<p>If, like most organizations, you utilize third parties and suppliers to deliver services, then Third Party-Risk Management should be high on the agenda. Understanding the complexity of your extended third party ecosystem can be quite challenging. In this session, learn how EY Teams worked with NTT Data, Inc , successfully implementing vendor risk management within a 12-week period. Special emphasis will be spent on engaging global stakeholders with different requirements and how to build a project plan that focuses on delivering benefits early in the project.</p>
HR and IT: Integrating for excellence
<p>Drive Business Transformation by unlocking the unique relationship between HR and IT. In this Think Big session, hear from ServiceNow® leaders Jacqui Canney, Chief People Officer, and Chris Bedi, Chief Digital Information Officer, as they discuss how collaboration, connection and shared leadership can help reduce the cost to serve, increase automation, and improve employee service across organizations. Jacqui and Chris will review how to deliver the experiences that employees expect where they work – and drive the results that today’s C-suite requires.</p>
Avalara drives strategic business growth, maximizing ROI with ServiceNow
<p>Discover how Avalara transformed their operational efficiency and service delivery. Faced with the challenge of supporting rapid growth, Avalara embarked on a journey with ServiceNow®, implementing modules across ITSM, SecOps, and HR Service Delivery. Partnering with Cask, Avalara streamlined their processes, leading to savings of 1000 hours per month in SecOps. The company also moved from manual processes to standardized HR case management and saw 2x company growth with zero increase in help desk size. Dive into Avalara's story of collaboration, innovation, and remarkable ROI achievements.</p>
Charting success in retail: TJX's CSM transformation journey
<p>Dive into the heart of innovation with TJX's transformative journey, where the introduction of the Consumer Product Certification Portal (CP2) redefined customer service management in retail. This round table discussion will unravel the story of TJX and GlideFast's collaboration, showcasing how strategic use of ServiceNow® CSM led to remarkable improvements in product safety compliance, operational efficiency, and customer trust. Discover the keys to their project success, including significant cost savings and automation achievements, setting new standards in retail compliance management.</p>
Digitizing end-to-end product lifecycle management in Pharma Supply Chain
<p>Roche’s Pharma Technical (PT) supply chain organization has responsibility for the introduction of novel products and product modifications across their manufacturing and supply chain network. This intricate process, termed product lifecycle management (LCM), spans the entire spectrum from conceiving new products, formulating development strategies for production. Learn about how ServiceNow is enabling LCM with breakthrough end-to-end visibility and enhanced decisions with data quality, automation to better support Pharma ‘s new operating model.</p>
Unlocking efficiency: Volkswagen's IT locker solution for ITAM
<p>Many organizations struggle with IT Asset transparency challenges and desperately require automated and efficient processes to manage IT and keep up with stockroom requests. Join this session to learn how, with the help of Deloitte, the leading German auto manufacturer created a network of IT-Lockers where equipment could be obtained and returned 24/7 without requiring human interaction. Experience how ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> was leveraged as the platform of choice and how it has increased process output more than 5-fold and reduced replacement cycle time from several days to hours, in only a few months!</p>
Meta's compliance renaissance with ServiceNow IRM
<p>Facing heightened regulatory demands, Meta partnered with Deloitte to build sustainable risk and compliance solutions. Utilizing ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> IRM, Meta improved operational efficiency and effectively met global regulatory requirements. Join this session to walk through the overall strategic vision of the collaborative project and how ServiceNow has been leveraged for value-added operationalization of these initiatives.</p>
Natura & Co's GBS makeover - Enhancing shared services and customer satisfaction
<p>Join this session and discover how Brazilian cosmetics company, Natura & Co, transformed its shared services organization utilizing a new SSC operational model powered by ServiceNow. In this session, learn the details of Natura & Co's extensive GBS effort as they collaborated with EY Teams to use App Engine to incorporate multiple regions and dozens of automated processes. Learn about its experience developing a virtual agent for end users and how it reshaped the customer experience while enhancing productivity. Real-time KPI tracking and demand management benefits will also be discussed.</p>
Leveling up HR - Reckitt automates over 90% of employee onboarding
<p>Reckitt is a global leader in consumer goods, bringing to market some of the most recognized brands in hygiene, health and nutrition. In such highly competitive markets, it is imperative for Reckitt to continuously innovate, simplify and digitize the employee onboarding experience, to acquire the best talent and onboard them effectively and efficiently. Join this session to hear how Reckitt transformed the employee onboarding experience via ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span>, achieving a 91.2% automation and digitization of onboarding processes and enabling HR to refocus on cultural onboarding and new hire engagement.</p>
Tyson Foods serves seamless frontline worker experiences on the Now Platform
<p>With over 140,000 team members across the world – many of them being deskless and having little access to traditional HR experiences – Tyson Foods saw the need to digitally transform and embrace new ways to reach their frontline workers. In this session hear Tyson’s HR transformation journey as it evolved and expanded access to meet team members where they are and improved employee experiences utilizing the strength of its solution ecosystem.</p>
Creating a better employee experience with Multi-Country, Single-Tenancy ITSM.
Suncorp spans New Zealand and Australia, with each country having a combination of shared and exclusive applications, processes, and workflows. The team needed create a better experience for New Zealand, reduce downtime, and increase employee productivity. Suncorp solved this with the New Zealand Portal recognizing user needs based on country. The results; employee NPS jumped to 85 (from 66), self-service increased 20% and the NZ Service Desk call volume was reduced by 33%.
Tips and tricks for faster, easier upgrades
Discover the latest tricks to turbocharge ServiceNow® upgrade experiences! Uncover the power of our new performance profiling tool for post-upgrade system optimization. Streamline upgrade process using dynamic upgrade plans and rules engine. Elevate excitement further by exploring our Automated Test Framework's test generation feature – a game-changer in ensuring a seamless and efficient upgrade journey.
A peek behind the curtain, how ServiceNow builds new Apps
<p>NowX is the ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> internal incubator that kickstarts new apps and has brought you apps such as process mining, supply chain, health and safety, accounts payable, and more. We take new apps from an Idea to a launched product before it "graduates" to a permanent home. Want to know the process we go through? From an Idea to research, design, and development I will walk you through how NowX does it using (mostly) the same tools that you have access to as well.</p>
Container vulnerabilities: A new adoption in Swedbank's vulnerability management process
In the perennial expansion towards Swedbank's cloud journey, the namespaces handed out to the development team were increasing month over month. Being one of the largest banks in Sweden & the Baltics, hailing the security slogan "security is everyone's business", the company imparted the need to adapt and integrate Prisma Cloud into container vulnerability response to bring awareness about the container vulnerabilities to the responsible teams. This in turn resulted in an increase in the efficiency of the vulnerability management process to formulate new steps for remediation.
AI-Powered (Low and No) Coding: Revolutionizing your development workflow
Unlock your potential in ServiceNow using Now Assist for Creator! This session is designed for developers, process owners, and architects eager to understand how to revolutionize their workflow with AI. Experience firsthand how Now Assist for Creator elevates application development, crafting automated, user-centric solutions. Leverage various intelligent platform tools to craft an application from the ground up assisted by generative AI. This session offers practical insights into text-to-code, text-to-flow, and flow recommendation.
Accelerate business outcomes with ServiceNow Impact
Join this hands-on workshop to discover how ServiceNow® Impact can help accelerate business outcomes, platform adoption, and the value realized from ServiceNow investments. Join this session to work with value acceleration experts and peers to build an end-to-end process to implement effective value realization.
Achieve full value & scalability: Leading practices for CSM
Learn the intended blueprint to fully take advantage of your CSM implementation across the enterprise and various types of complexities. Take a journey from the strategic reference framework across a customer personas and lifecycle, to the tactical key data models and better together connections with CMDB, FSM, ITSM and ITOM. Join this interactive session and learn how to create an innovative, comprehensive yet consistent and scalable implementation for customer operations based on leading practices and lessons learned.
L&T Construction’s journey to revolutionize Service desk and Asset Management
<p>In this session, join the largest infrastructure company in India to learn how the Now Platform® provides streamlined service desk operations and enhanced incident resolution processes leading to improved employee satisfaction and productivity. See how L&T Construction leveraged ServiceNow® automated workflows across ITOM, ITSM, and ITAM to streamline our work – saving time and money. Additionally, learn how improved visibility through ACC and increased control over IT assets helped optimize resource allocation, reduce unnecessary costs, and ensure compliance with regulations.</p>
NatWest’s journey to reduce MTTR with AIOps and Cloud Observability
The NatWest’s technology environment is large and diverse in nature, with infrastructure and applications hosted on a mixture of public and private cloud hosting, with distributed and mainframe architectures. Discover how NatWest is looking to reduce MTTR with ServiceNow® AIOps and Cloud Observability by utilizing auto root cause analysis and providing the right data to the right people for consistent views across a complex hybrid estate.
Goldman Sachs journey to an autonomous SOC: Guided incident response playbooks
The current industry cyber security benchmark is to detect a threat in one min, triage a security incident in 10 mins., and contain a threat in 60 mins. To be able to make this goal without having to increase the number of security analysts is to have a more autonomous SOC and guided playbook experience. Join this session to hear the Goldman Sachs journey as it led to automation touching 100% of SIRs, reducing knowledge articles by 75%, cutting in half the time it takes to train an analyst and improving the performance of the external SOAR. Overall, this has increased the speed and scale that the team has been able to respond to incidents.
How IDFC accelerates business value with ServiceNow Impact
Join this session to explore how IDFC FIRST Bank used ServiceNow® Impact to fuel its digital transformation. Facing challenges from siloed systems and solutions, a lack of ServiceNow expertise, and a need for value realization, the bank leveraged access to expertise, training sessions, technical and developer support, and accelerators—all part of ServiceNow Impact—to help the company deliver a consumer-grade employee experience.
How PepsiCo reduced legacy tools and custom integration with ITOM AIOps
Like many IT orgs, the struggle with fragmented insight and visibility and too many manual processes across teams causes more problems such as long MTTR. Learn how to standardized on ACC to reduce dependency on 3rd party monitoring tools and use ServiceNow® as one-stop shop for our end-to-end AIOps solution. Hear about improved alert correlation and enhanced self-monitoring. Support teams use Service Operations Workspace, AIOps Dashboard, and Service Mapping as visualization tools. Discovery gives better coverage for storage, cloud, Kubernetes, and more to help reduce MTTR and P1 incidents.
How U.S. Bank is accelerating toward 90% cloud adoption with K8s cloud discovery
U.S. Bank has a corporate goal of being 90% cloud with Kubernetes (K8S) architecture at the core of the cloud transformation strategy. During this session, learn how ServiceNow® is creating the foundation for scaling cloud adoption with Kubernetes discovery. Learn how K8S discovery is providing powerful data insights that the Cloud Enablement team uses to accelerate cloud adoption.
Royal College of Art enables staff and students with Enterprise Service Management
<p>As the no.1 Art & Design University in the world, the Royal College of Art has an expectation from its staff/students to deliver world class service. RCA’s focus is on research and addressing global challenges: ranging from mobility and urbanism, climate crisis, de-carbonization, to aging populations. Utilizing ServiceNow®, RCA has provided a differentiated experience to staff and students through Enterprise Service Management. The platform has exceeded expectations in self-service, time to resolution and customer satisfaction. RCA are now expanding these capabilities across the RCA.</p>
Simplifying procurement at PepsiCo
PepsiCo, a leading global consumer goods company, faced a fractured employee experience and siloed procurement processes that led to inconsistent business outcomes. Using ServiceNow®’s Sourcing and Procurement Operations solution, PepsiCo streamlined the employee request process and consolidated Purchase Request processing. Hear how the PepsiCo procurement team can now focus on building an improved supplier base and capitalizing on favorable contracts. Join this session to discover how PepsiCo has already achieved millions in cost savings, and find out what’s next on its roadmap.
Exploring Digital End-User Experience (DEX): A hands-on lab
Hybrid work makes it difficult to understand employees' experience with company-provided devices and applications. Issues with Wi-Fi, power supplies, and other factors are hard to find and diagnose. With ServiceNow® Digital End-User Experience (DEX), IT teams can measure and continuously improve the technology experience that they provide to employees. DEX collects, enriches, and processes data from employee devices, networks, user installed/SaaS apps, and the existing ServiceNow® estate. Experience the power of DEX first-hand in this lab!
Fonterra’s AI powered journey to streamlined customer service
The Fonterra Global Services Operations (GSO) team encountered operational inefficiencies, including the manual triage of 1,500 cases received daily across various channels. With the power of ServiceNow® Customer Service Management (CSM) and Task Intelligence, the Fonterra team successfully automated 80% of the case triage process, giving agents more time to focus on higher value tasks and identify process improvements. This achievement underscores the significance of collaboration across the Fonterra GSO team, their stakeholders, and ServiceNow.
Discover how ServiceNow boosts customer satisfaction and enhances Telesales for RaiaDrogasil
<p>RaiaDrogasil, the largest pharmacy chain in LATAM, faced challenges typical of retailers: Long queues, disparate systems, and low customer satisfaction. Discover how they scaled <span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span>CSM for an omnichannel approach, boosting sales from single calls. RD Executives share insights on unifying customer experiences, highlighting ServiceNow's impact on millions of interactions, elevating NPS scores, and fostering customer loyalty.</p>
Data surfing with Stream Connect
Get ready to catch the wave of data streaming! Learn how to ride the wave of Stream Connect and how to build robust and high-volume data integrations with Apache Kafka.
MVP 101: How to build apps and influence people (+ level up Citizen Developers)
<p>Did someone say naming convention? Join this session with an award-winning ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> MVP to learn more about the sources of power you can develop alongside your applications to truly inspire success within your projects. Hear how together we can build and maintain powerful and enduring teams, enabling everyone from Citizen Developers to Pro-Coders to build and maintain better, stronger, safer apps. Bring your best pen and pad as we interlace soft skills, technical tidbits and consulting charm.</p>
Millions of flow executions & imported records without crashing? Yes, we can!
<p>Imagine you need to import four million records over an HTTP connection and then perform excessive calculations and transformations on that data without impacting system performance. In this session, learn how the sysevent table and a Flow-based approach called “After Burner” to overcome this challenge. In addition, learn how to distribute a high load across all application nodes in such a way that users can continue to work without any loss of performance.</p>
Revolutionize approvals: Craft a central workflow with ERP Canvas & App Engine!
<p>Dive into this hands-on lab where you'll actively construct a centralised approval workflow using the powerful combination of ERP Canvas and App Engine. Discover the art of streamlined processes, combining ERP data and ServiceNow's powerful low code workflow engine unlocking unparalleled user experience for your approval management. Upgrade your workflow game!</p>
Create powerful workflows on top of SAP in ServiceNow without needing SAP skills
<p>Learn how to easily access SAP ERP data from within ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> using a new integration framework, ERP Canvas. Utilize low-code development platform, App Engine, to consume the data and create workflows on top of SAP to meet business needs with innovative solutions.</p>
Panel: Driving Net Zero Transformation in Supply Chain
<p>With growing regulatory demand and public scrutiny, companies struggle to find ways to efficiently aggregate, analyze and report on emissions throughout their supply chain. Join this Think Big session to hear leaders discuss the recently launched “EY team’s Supply Chain ESG Data Monitor” offering that provides an agile, frictionless way to capture and report on Scope 3 emissions data. Additional emphasis will be placed on the offering’s ability to facilitate supplier standardizing, ESG performance management, and greater collaboration between suppliers and the risk management and procurement function. </p>
Enabling Integrated Risk Management with IRM+
<p>Much of your organization’s success hinges on the cohesiveness and alignment of its digital infrastructure. Those without connected data sources and aligned risk activities not only experience process redundancy but greater risk and compliance costs as well. </p> <p>To combat these issues, organizations are turning to integrated risk management (IRM). EY and ServiceNow take them a step further with IRM+, helping organizations drive risk management with automation and insights. Learn how Risk Management can enable a better user experience.</p>
Now on Now: Unlocking proactive self-service with Virtual Agent? AWESOME!
<p>Join us as we share our journey with ServiceNow® Virtual Agent, a powerful AI-driven tool that's helping us deliver frictionless, user-centric experiences. Learn Virtual Agent's key capabilities and features and how it's working, every day, for our employees and customers.</p>
Now on Now: Automating third-party library discovery and approvals (it's secure!)
<p>Managing third-party libraries in ServiceNow® used to be a hassle. In this session, see how we streamlined our approval process using an app we developed with App Engine, all on the Now Platform®. We’ll show you how we use the app to discover and approve third-party libraries (no more manual forms!) and find out how we created workflows to vet libraries for security and legal purposes. See how our legal, security, and engineering teams manage risk with ease and get an inside look at how this app helped our engineering team quickly address Log4J security vulnerability.</p>
ESG Regulations and your role in complying
<p>Regulations across the globe, including the EU Corporate Sustainability Reporting Directive, the EU Taxonomy regulation, and new SEC rulings in the U.S., are requiring companies to disclose audit-ready metrics, such as carbon emissions data and human capital indicators. Compliance with these regulations requires participation and accountability from leaders across the enterprise, including Finance, Legal, IT, HR, Risk, and others. Join this session to learn how ESG regulations are transforming the business landscape and what that means for your company.</p>
How the largest cancer center in the US achieved a digital-first IT culture
<p>Many businesses depend on proactive, digital IT services. But what if patients’ lives depend on them as well? Join us to learn about how MD Anderson Cancer Center took a digital-first approach to its IT transformation and established ServiceNow as the “EPIC” for IT operations. We’ll discuss how MD Anderson designed a ServiceNow Center of Excellence to lay the right foundation for launching and scaling ServiceNow as the digital backbone for operations across the center.</p>
