Fernando is a technical and process expert with over a decade of experience in the NOW platform, focused on CSM since its early days. He has held many implementation consulting and leadership roles with multiple partners, customers and his own practice on his career across all regions.
He is currently dedicated in helping customers maximize the business value out of their implementations through leading practices, adoption of the latest product innovations, contextual/scalable guidance on capabilities adoption and collaborating with product teams with insights from customer engagements.