Sessions
4863 sessions, 88 canceled
RapDev Happy Hour
Unwind with us after Day 2! Join RapDev for Happy Hour at Sugarcane on Wednesday, May 7th, from 5:00–7:30 pm. Just a short hop from the expo hall—good drinks, great company, and even better connections. Sugarcane (minutes from the expo hall) Wednesday, May 7th 5:00 pm - 7:30 pm
3CLogic, ScreenMeet, Tanium, and VividCharts Happy Hour
Join 3CLogic, ScreenMeet, Tanium, and VividCharts on May 6th for an exclusive happy hour during ServiceNow's Knowledge 25 conference in Las Vegas! Connect with fellow K25 attendees and enjoy an unparalleled Asian bistro experience at TAO, located inside The Venetian Resort and Casino at the heart of the Las Vegas Strip. Reach out to VividCharts to reserve a spot!
(Full) Join Cprime | INRY and ServiceNow for Enterprise and Commercial Happy Hour!
Gear up for another enriching day at Knowledge 25, followed by our exclusive happy hour from 6:30 PM to 8:30 PM! Reflect on the day’s insights while exploring how the Employee Experience Workflows, the Deskless Worker Experience, the Total Experience Framework, the Employee Center Portal & many more can drive Transformation in the Digital era. Connect with industry peers & thought leaders over drinks & appetizers, exchange ideas & discover innovative strategies to enhance workforce efficiency & engagement. Don’t miss this chance to unwind, network & gain fresh perspectives in a relaxed setting. See you there for an evening of meaningful connections & growth!
NewRocket - Party With Us at Knowledge 25
Don't miss out on an evening filled of fun and great connections! Join the NewRocket crew at CAPRI Pool Restaurant & Bar on Wednesday, May 7th from 7-10pm. RSVP to ensure you're on the party list.
Cognizant - Thirdera - Party at Bouchon
Celebrate Knowledge 2025 with Cognizant and Thirdera! Join us at Bouchon on May 7th for a memorable evening, as we toast to new connections and future ServiceNow successes. Complimentary drinks, light bites, and entertainment will be provided.
Network, Relax & Refuel at the Servos | ID.me Happy Hour!
Join the Servos and ID.me teams for an evening of fun and connection at the Servos Happy Hour during the Knowledge 2025! When: Wednesday, May 7 at 5:00 - 7:00PM CT Where: BlackTap - 3377 Las Vegas Blvd S Suite 2600, located within the Venetian where the conference is located. Join us for a relaxing evening of networking and fun at Knowledge 2025! We're hosting an exclusive Happy Hour at Black Tap Craft Burgers & Beer in the Venetian Hotel—the perfect opportunity to mingle with colleagues and make new connections in a casual setting. Space is limited, so register today! The value received from this event is equal to $40 per person
Join Cprime | INRY and ServiceNow for a Healthcare and Life Sciences Breakfast!
Kickstart your day with an enriching breakfast event at Knowledge 25. Join us for a power-packed morning of networking, knowledge-sharing, and a hearty breakfast. Connect with peers to discuss employee experience trends, share best practices, and discover innovative solutions to drive success in your organization. Don't miss this exclusive opportunity to engage with industry leaders and elevate your Healthcare initiatives.
Join Cprime | INRY and ServiceNow for Enterprise and Commercial Breakfast!
On day two, join Cprime | INRY’s Enterprise and Commercial team for a breakfast session from 7:30 AM to 8:30 AM. Engage in conversations around Employee Experience, the Total Experience Framework, Deskless Worker Experience, the Employee Center Portal, and more to elevate your Enterprise Transformation. Connect with industry leaders, exchange insights, and start your day with meaningful discussions over a delicious breakfast. Build valuable connections that drive collaboration and innovation.
Join Cprime | INRY and ServiceNow for a State and Local Breakfast!
Get ready to jumpstart Day three with our State and Local Government sector breakfast event at Knowledge 25. From 7:30 AM to 8:30 AM, join us for a power-packed morning of networking, knowledge-sharing, and a hearty breakfast. Explore strategies, challenges, and opportunities unique to the State and Local Government sector. Connect with peers and fellow professionals, share best practices, and discover innovative solutions to drive success in your organization. Don't miss this exclusive opportunity to engage with industry leaders and elevate your SLED initiative.
Ask the Experts: Talk ServiceNow to ServiceNow using RPS
<p>Join this session to learn how to set up a Remote Process Sync (RPS) integration between two ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> systems.</p>
Bit by bit for a sustainable and impactful digital transformation
<p>The Star Entertainment Group (The Star) offers a variety of hotel and entertainment experiences, gaming facilities, as well as food and beverage outlets through The Star Sydney, The Star Gold Coast, and Treasury Brisbane. Its vision is to become a leading integrated resort company in Australia and bring thrilling experiences to all guests. Attend this session to hear how The Star focused on delivering continuous improvements and automation has unlocked productivity across the enterprise whilst also enabling it to better respond to cyber incidents and vulnerabilities.</p>
Career Match Maker – RiseUp with ServiceNow Career Journeys
ServiceNow®’s new learning journeys get you job-ready for 5 careers – Sys Admin, Implementer, App Developer, Business Analyst and Tech Project Manager. If you are wondering what’s your best career match, come to this session! Discover key insights to each journey as led by journey developers. They will demo an overview of each journey, answer questions and demo our self-assessment quiz to get you matched!
Connect and empower: Singapore Exchange’s journey to reinvent the CX
<p>The Singapore Exchange (SGX) utilizes seamless workflows across teams, new collaboration tools, and a 360° customer view to achieve award-winning contact center performance. With real-time case visibility and predictive routing capabilities powered by ServiceNow® Customer Service Management, SGX sets new standards for customer service, leading to a ~90% improvement in resolution time, a 40% reduction in report generation steps, and the elimination of overlooked emails. Join this session to learn about SGX’s journey, outcomes achieved, and more.</p>
Digital Workplace – Next generation at Accenture
Accenture shares how it embarked upon a journey to build an integrated workplace management system of the future to support a digital workplace. Accenture shares the implementation journey, lessons learned, and how the company is leveraging ServiceNow®’s Workplace Service Delivery product for managing reservations, space planning, and capacity management.
Discover simple design activities to provide an amazing portal experience
Have a service portal that's not getting much adoption or in process of planning your service portal experience? Learn simple design activities your platform champions can take part in to provide an amazing portal experience. Learn how to conduct design workshops & user testing sessions that encourage innovation and creative thinking. This session will include tips on how to include these activities in the development process and include power users throughout the development process while reducing unnecessary dev rework.
Dot Walk Dungeon: Teaching Service Design and ServiceNow through role-playing
<p>This session will show how a ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> instance can be integrated into the 2D game space Gather.town using iFrames and the platform's API. In this work-in-progress experimental environment, learners struggle to resolve service incidents in a company in a scenario modelled after Kim, Spafford and Behr's The Phoenix Project. We feel a real scenario helps new users learn the why of the platform, while mapping the different elements of the platform - including workspaces, Agile project boards and knowledge bases - to different virtual spaces helps them understand the how.</p>
Driving HR innovation with low code citizen app dev
In this session, hear a compelling real-world example from Chewy (online retailer of pet food and pet-related productions) about its HR Department’s journey with ServiceNow® HR and roadmap to provide a unified, agile, and frictionless experience for all Chewtopians. Learn how Chewy is leveraging the Low-Code App Engine to deliver efficiencies to HR services now. This session includes an overview of Citizen Development and how Chewy empowered HR employees to take cumbersome processes and implement efficiencies leveraging ServiceNow’s Creator Workflows.
From friction to workflow: How the Now Platform empowers logistics organizations
After a global pandemic, inflation, and geo-political tension, the logistics industry has been stressed like few sectors have been stressed. Learn how the workflow revolution and the Now Platform™ enable transportation and logistics companies to manage disruption effectively and keep their customers satisfied.
Future proofing corporate-owned & franchised store operations at Inspire Brands
<p>Discover how Capgemini partnered with Inspire Brands to reimagine its corporate-owned and franchised store operations. By retiring legacy ITSM systems and focusing on E2E business operations, the goal of this multi-phase CSM deployment is to improve franchisee efficiency and accelerate time to value by connecting operations on a single platform with flexible technology and streamlined processes. Phase 1 focused empowering employees with a customer-centric approach supporting real-time data and easy-to-understand dashboards and a catalog of requestable services. Phase 2 focuses on increasing franchisee confidence and trust in support services by providing a consumer-grade experience with store-dedicated portals for self-service and integrated telephony.
Grit and resilience: Tools for transformational leadership
In this Think Big session Herb Thompson, retired United States Army Special Forces and author, will explore ways for leaders to lean into their own moments of grit and resilience to drive transformational leadership.
Improving supplier communication and reducing supply chain risk
Leverage the ServiceNow® Platform to improve communication and collaboration with your supply base. Attend this session to learn how to identify and mitigate supplier and supply chain risks before they cause disruption.
Increasing clinical outcomes by reducing administration overhead with HCLS
Join this discussion with Gold Coast Health(GCH) and Deloitte as they discuss GCH’s program to digitize clinical and patient workflows. Learn how this leading program established a powerful and flexible workflow platform, making a significant contribution in digitizing manual workflows, giving time back to clinicians to focus on patient care by enabling more intuitive, responsive and innovative service models, improving clinical experience for patients and clinicians alike.
Lab: Bingo! Make debugging your app a pain-free experience
<p>Join two developers with over 10 years ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> pro-code experience, as we dive into how to debug your app with hands-on labs. You might even find yourself enjoying debugging! Often developers don't like debugging and testing their apps, but it doesn't need to be painful, thanks to the power of the Now Platform. After this session, you will know which debugging features to use and when, to make your apps work the way they are supposed to... and fast.</p>
Lab: Build and run cybersecurity Playbooks for the SIR Workspace
<p>Learn how to build and run the next evolution of security playbooks for responding to cyber attacks through hands-on experience with Security Incident Response Workspace and Process Automation Designer.</p>
Lab: Configure and initiate advanced risk assessments
Create and publish the risk assessment methodology (RAM) with factors and initiate the advanced risk assessments with multi-level approvals.
Lab: Get started with AI Search
Get started with ServiceNow®’s modern, consumer-grade search engine, AI Search. In this session, you will learn how to enable AI Search for an existing search application. Live demonstrations and hands-on exercises will also show you how to fine-tune the search experience using the easy and intuitive administrative tools in the platform.
Lab: Honey, I shrunk the apps! Enable an App Factory in your organization
Join us in a hands-on session, where you will learn how to enable your organization to build apps quickly, whilst maintaining control over development practices and standards. After this session, you will have hands-on experience using App Engine Studio to release application templates to your business users, who can then use these templates to release apps relevant to their business. All the while, ensuring that you - the pro developer - and your team maintain control over design, build, and release standards.
Lab: How to accelerate change management for DevOps teams
<p>Is your team struggling with putting changes into production without traceability? Is your Dev team frustrated with a slow approval process? In this lab, learn how to accelerate change velocity using data-driven flows, dynamic approval policies, and automated state transitions. Additionally, we will demonstrate how our suite of ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> DevOps tools can further simplify and automate the auditing of data used in the change process, so you get quick time to value. </p>
Lab: Keep your players informed with notifications
Communication is the nervous system of any organization. In this session, you'll learn how to send correctly formatted text and HTML notifications to your players to keep them updated! Learn how to respond to changes in the application that will fire off notifications at the right time. Then, take your notifications to the next level by applying easy-to-modify templates and we'll even build out a quick translation helper.
Lab: Leverage Application Portfolio Management to reduce cost and align strategy
<p>In this hand-on lab, learn how Application Portfolio Management can help your organization reduce cost by eliminating redundant applications, minimize risk by addressing end of life applications, and align with the business by supporting business strategies.</p>
Lab: Manage an efficient workplace with Workplace Service Delivery
Organizations are challenged with supporting a hybrid work model that allows employees to return to the workplace using a safe and repeatable process. In this lab, participants will learn how ServiceNow® Workplace Service Delivery provides the structure and digital workflows workplace teams need to allow employees to return to the workplace. See how floor maps can be deployed, workspaces defined, conference rooms and catering reserved, and visitors allowed into the workplace using a self-service solution with a multi-channel portal.
Lab: Mapping Knowledge 2023 with an interactive indoor map
Knowledge is always a hectic event, and for the first couple of days the showroom floor can feel like a maze. Come and build an interactive indoor map of the showroom floor to ease your navigational burden. Learn how to ingest a CAD floorplan, create indoor waypoints and embed the map into a Mobile app for use throughout Knowledge 2023.
Lab: Optimize and manage vendor relationships and vendor performance from a single destination
<p>Make informed decisions to maximize your vendor's value with Vendor Manager Workspace in ServiceNow<span style="font-size: 12.0pt;">®</span>. Vendor Management Workspace aggregates all vendor data across the platform to provide performance and relationship analytics in a single view. Configure metric models, breakdowns, targets and jobs for your vendors to easily view and manage vendor services and performance. Track and analyze how your vendors are executing on their goals and which areas need attention from a unified, central location. Integrate data from Service Portfolio Management, Contract Management, Assets, SLA Contracts, Vendor Risk Management, and Continual Improvement Management (CIM) applications.</p>
Lab: Streamline your App Engine workflows with Process Optimization
Uncover inefficiencies in your App Engine workflows with Process Optimization. Learn how to map a process, uncover hidden inefficiencies and frame the problem with root cause analysis. In this lab, you will learn how to: Set up Process Optimization, understand the core concepts and techniques to analyze your process, and create a plan of action to address the findings.
Lab: Summon an app from a template
Why re-invent the wheel every time someone needs a common use case? In this lab, attendees will learn how to leverage the power of app templates for the fastest and easiest way to create new apps with common patterns.
Launching Machine Learning at Walmart
It’s no secret that machine learning can add enormous value to workflow efficiency. So it makes sense to use the in-platform machine learning tool, Predictive Intelligence, to enhance your existing platform process flows. But where do you start? Who should build these solutions? What’s the best way to implement and expose these to your end users? How do you analyze the effectiveness to measure business value? Learn how Walmart approached this opportunity through product team collaboration and creative engineering, starting with their largest ITSM application first: Incident Management.
Less work, happier customers. Wait...what?
The City of Raleigh's implementation of HAM Pro along with tweaks to existing workflows has resulted in an annual savings of 40 fewer IT person-hours spent by the asset manager, greater request status transparency for customers, and increased flexibility for departmental asset liaisons. Come hear how a government agency used automation on the ServiceNow® Platform to do more with less while improving customer satisfaction!
Medical device lifecycle management with ServiceNow CSM at Getinge
Getinge completed a migration from BMC Remedy to ServiceNow® CSM to enable a complete range of technical services designed to maximize the life and long-time value of their medical equipment. With predictive analytics and a variety of preventive service plans, Getinge makes sure that their equipment delivers optimal performance over its lifetime. With more than 25,000 customers in 132 countries and thousands of items in the product catalogue, ServiceNow CSM ensures quality on-time interaction with customers, partners & manufacturers, as well as 24/7 on-site technical support.
Migrating PPM workflows to ServiceNow SPM
Amazon's OpsTechIT group was looking to align their corporate strategy with their investments in technology. After relying upon an outdated Clarity PPM tool for years they made the decision move to ServiceNow® SPM. By leveraging key out-of-the-box functionality Amazon was able to combine ServiceNow's intake engine with the capabilities of Demand, Programs, and Portfolio Management to deliver better internal awareness on where their investments were driving change.
Now on Now: How we found our sizzle in ESG audit and governance
When most people think of audit, compliance, and governance, “sizzle” is probably not the first word that comes to mind. We’re here to change that. We’ll show you the difference between the governance pillar of ESG vs. governance over all our combined ESG efforts. You’ll see how we're using ServiceNow® solutions to build a strong governance foundation and how partnering with your internal audit teams creates stakeholder trust through transparency and auditability. Our experts have crafted a timely, engaging, informative, and fun session. Boring? Hardly. Sizzly? YES!
