Sessions Sessions - News Jace Pro

SES1822-K23

Now on Now: How we unlock the potential of our Early in Career (EIC) talent

To attract and retain Early-in-Career (EIC) talent, investing in young professionals must be a priority. In this session, we'll share how we're doing just that: unlocking the potential of our up-and-coming talent using our very own ServiceNow products. We'll show you how we connect with, empower, and care for EIC employees from day one using the Now Platform. Come learn about the tools, connections, and experiences we offer to make new team members feel welcome and inspired. The result: EIC employees are positively impacting ServiceNow while designing and building their own promising careers

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David Rider

ServiceNow

SES2096-K23

Sasol uses ServiceNow to embed DevOps to fuel its Digital journey

Attend this session to hear Sasol 's experience of connecting ServiceNow® to DevOps and how this integration has helped to improve the speed of delivery, reducing the time it takes to deploy to just minutes. Additionally, ServiceNow is also key foundation to new ways of work (WoW) which ensures that portfolio and platform teams works in a frictionless environment. These ways of work led us to increased productivity, faster time to market, and improved collaboration across teams.

Bramley Maetsa

Sasol

SES1819-K23

ServiceNow training enables British Telecom to drive growth and success

Hear how British Telecom uses ServiceNow® training and certifications to realize value from their ServiceNow investment.

Cesar Oliveira

BT Roc Korlatolt Felelossegu Tarsasag

SES2085-K23

Taming Now Platform growth in your company

Let's say your company started with the Now Platform™ implementation on a small scale - learning, exploring, and taking careful baby steps before making it a strategic platform. Obviously, it was love at first sight: a tremendous success. So what follows: more use cases implemented, more users onboarded, more configuration, and more requirements... Doesn't it resemble baby steps anymore? This will be a story of Konica Minolta Europe on how the product management team steers the growth of the Now Platform in a multinational and de-centralized company.

Martin Lacny

Konica Minolta Business Solutions Europe GmbH

Marco Reich

Konica Minolta Business Solutions Europe GmbH

SES2377-K23

The University of Melbourne's ServiceNow journey

The University of Melbourne began its ServiceNow® journey in 2015, implementing the platform to streamline IT service management processes. The university kicked things up a gear with the establishment of a dedicated ServiceNow team and the adoption of new modules, resulting in significant efficiency gains and increased user satisfaction. Attend this session to hear its journey of ongoing learning and improvement, demonstrating how the ServiceNow platform has been a powerful tool in their digital transformation within a higher education organization.

Daniel Buttigieg

The University of Melbourne

SES2389-K23

Unpacking the ABCs of ServiceNow: The Key Differences Between CTA & CMA

There is an increasing demand for skilled ServiceNow® professionals who can design and implement complex enterprise solutions. Within the ServiceNow ecosystem, two key architect certifications stand out: Certified Technical Architect (CTA) and Certified Master Architect (CMA). In this session, learn the key differences between CTAs and CMAs, the unique skill sets and experiences that each certification represents. Hear a deep dive into the technical & strategic capabilities required for both roles and the different types of initiatives where each certification would excel.

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Pascal Jeanne

Expert Programs - Senior Delivery Manager · ServiceNow

Zac Murray

ServiceNow

SES1728-K23

Using Predictive Intelligence to help Service Desk incident routing

In complex or large organizations, finding the correct resolution team for an issue can be challenging and often time consuming, especially for new staff on a Service Desk. With Predictive Intelligence, using the power of your own data, incident resolution paths and fixes can be suggested to the resolver to help resolve the incident.

Guy Williams

Schroder Investment Management Ltd

Pal Samara

Schroder Investment Management Ltd

SES1655-K23

Welcome to ServiceNow

New to ServiceNow®? This course is for you! You will be introduced to the company, learn what ServiceNow is, what it does, and how to use it. This course will have you not only exploring learning content in different modules (presented as lessons), but also engaging in activities, watching videos, interacting with your very own ServiceNow instance through simulator tasks, and challenging yourself with knowledge checks along the way.

Kevin Wong

Senior Technical Trainer · ServiceNow

Jason Grant

Principal Technical Trainer · ServiceNow

SES1550-K23

Zurich Insurance launches ServiceNow Academy for employee customized training

Launched ServiceNow® Academy, a central repository for any training available on the Now Platform™ for Zurich and Farmers employees. Built in their own LMS, students get navigated to Now Learning with learning plans for several roles, which are broken down into five groups starting from a novice to experienced ServiceNow professional.