Sessions
4863 sessions, 88 canceled
Dell Technologies: The journey to a unified, multi-department experience platform
Experience the future of workforce efficiency! More and more organizations are prioritizing the consolidation of existing systems and portals with unified employee experience platform. Learn how Dell Technologies is leading the way with a multi-departmental employee portal powered by ServiceNow®. With a united experience layer for AI search, personalized content, proactive communications, and chat across HR and IT-Dell Technologies is delivering increased productivity with revolutionary employee experiences.
Cubic Transportation Services: Field Service Management & Dynamic Scheduling
Cubic Transportation Services presents the implementation of Dynamic Scheduling for our international Field Service program. Utilizing ServiceNow®, the company has implemented regional auto-assignment rules that incorporate new features such as advanced Google Map calculations taking into account waypoints, mode of transportation and scheduling with home locations, zones of work for technicians and more. In addition, they have expanded the debug capabilities to enable dispatchers to easily understand why a tech was assigned over someone else and enable them to take action if necessary.
Lab: Setting up Agent Chat and Sidebar
<p>Join this hands-on lab to learn how to easily activate the Agent Chat and Sidebar in a workspace environment. Leveraging our latest messaging technologies, users can connect with the best agent for their tasks. With Sidebar, agents can collaborate privately with other agents and SMEs to get critical information faster. You will also discover how an agent can get help from other agents and SMEs to empower them to have all details needed to resolve the issues effectively. This lab is relevant for Next Experience and Workspace customers, as well as customers migrating from Connect Support.</p>
ServiceNow Industry Value Chains
<p>Leveraging the power of Service Management across YOUR Industry Value Chain, is going to be a key differentiator as you look into the next 5-10 years. Join this Think Big session to get insights around: • How can you leverage the power of ServiceNow® across YOUR Industry Value Chain? • Examine trends for business model innovation, challenges and opportunities? • Identifying Key Digital Use-Cases by Industry?</p>
Ask the Experts: Rapid advancements in AI are disrupting the status quo - here's what you need to understand
<p>Generative AI, automation, proactive assistance, intelligent interactions: Artificial Intelligence (AI) is at the heart of these next-generation experiences. But what is AI? How does it work? And what technology is powering these state-of-the-art innovations? From Neural Networks to Large Language Models, we'll explore how ServiceNow<span style="font-size: 12.0pt;">®</span> Research is bringing these disruptive innovations to the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>. This will be a highly educational session from the ground up for newbies and for experts alike.</p>
Bell Food Group simplified processes and workflows with ITIL across 15 countries at 63 locations
<p>Bell Food Group has harmonized and standardized its group-wide ITIL processes in 15 countries at 63 locations. Thanks to ServiceNow®, the company simplified processes and workflows across all companies within the group. From purchasing, authorization requests, and change management to major incidents, the versatile toolbox helps Bell Food Group to work together more efficiently and customer-oriented. Learn how using an ITOM monitoring infrastructure, the CMDB improved asset management to keep systems and processes at a high level of quality to support its various IT teams.</p>
Boeing's product visualization tool enables product transformation
<p>Boeing's product visualization tool brings an end-to-end visualization layer for its enterprise product transformation across various disparate systems and provides increased organizational transparency, product taxonomy automation, and standardization of reporting across all IT products. In addition to custom workspace development through App Engine Studio using UI Builder, the visualization tool enables the business to work together in a digital way, by leveraging out-of-the-box functionality within Strategic Portfolio Management, Goal Framework, and Strategic Planning.</p>
CSDM Data Governance
<p>CSDM Data Governance is a governing process that consists of an architectural board with voting members on managing any backlog requests that affect, reference, or update CMDB. The architectural board consists of voting and non-voting members across all areas of the platform who vote on development/architectural work that could have unknown impacts to other areas of the platform. It enables Boeing's business to work together in the strategic direction of the CMDB, addresses reporting / reconciliation of data quality issues, and acts as communication vehicle.</p>
Cigna's CMDB journey and why changing perceptions allowed us to level up
The Cigna CMDB journey has covered the gamut, from a 100% manually populated and maintained database to a living entity comprised largely of automated data. Along the way the company had great advances and crushing defeats, ranging from the adoption of new technologies to the CMDB team becoming an Army of One. Join this session to learn how Cigna stubbed its collective toes - and then advanced the cause. As a teaser - the company is currently using 191 Discovery MID Servers, 255 Discovery Schedules, with 103 Discovery Credentials.
BAE Systems achieved end-to-end service optimization using SPM, Agile 2.0 & SAFe
BAE deployed ServiceNow® Strategic Portfolio Management (formerly ITBM) in 2020 to support their digital transformation journey with End-to-End IT Demand Management, Project Portfolio Management, and Agile Lifecycle Management. Their Agile journey started with a comprehensive Agile Transformation with awareness, education, simulation, and enablement. Though Agile 2.0 helped them to kick-off Agile transformation, they quickly transitioned to SAFe in 2022 to manage large and complex projects. BAE is planning to use Strategic Planning, resource scenario modeling and Service KPIs in year 2023.
Roundtable: Seamlessly implement with organizational change management & targeted training
<p>Get your team up and running fast with the right Nowlearning courses/certifications, and prepare your organization to transition to ServiceNow to enable them to adapt quickly to a new platform. Select from one of these Knowledge 360 Exchange round table discussions: Select training, enable all personas, design custom training, create and execute your OCM, or enable citizen developers.</p>
Roundtable: What you need to know to develop a high-performance ServiceNow architecture
<p>Join this facilitated roundtable discussion on the strategies that customers put in place to ensure their ServiceNow® architecture consistently delivers high performance and value. Learn how deciding the right instance architecture, managing instance performance hygiene, smart integrations, managing or consolidating a multi-instance architecture.</p>
Top 5 ways to get started with the ServiceNow Community
Learn 5 easy ways to start your journey with the ServiceNow® Community and get the most value from your experience.
Unlocking the power of Workflow Automation with Erie Insurance
<p>Erie Insurance was able to automate their manual processes for renewable requests that were previously tracked on spreadsheets and create a reusable pattern that eliminated manual tracking and swivel-chair work. Using ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>’s workflow automation, Erie has eliminated over 130 labor hours per month, resulting in $170,000 in labor savings a year! Come learn how they created a pattern that they continue to reuse for other renewable requests!</p>
Blueprint for Success: Planning your ServiceNow journey with RADIUS
Learn how you can make informed and strategic decisions to maximize the value of the ServiceNow® Platform with Infocenter RADIUS® strategic planning engagements. Led by former executives with strong domain expertise, RADIUS® is designed to help you effectively and strategically determine your needs, gain internal alignment, and a budget with deliverables including: - ServiceNow Roadmap: Executive Summary and Detailed Findings - Detailed Project Plan - Statement of Work (SOW) - Project Budget - Proof of Concept (POC) Hear from customers about how they've transformed their business with RADIUS®.
Roundtable: The power of DEVSHOP managed services - ServiceNow capacity-as-a-service
Finding (and retaining) good ServiceNow® talent has become an obstacle for many organizations. Join this discussion to learn how Infocenter DEVSHOP® provides your team with continuity and capacity across the ServiceNow platform. Learn how DEVSHOP will help you discover and identify your strategic roadmap, maintain alignment within ServiceNow best practice, manage backlog, and provide guidance on new features and enhancements through our combination of program management, development and administration.
Impactful industry solutions for Healthcare, Manufacturing and Supply Chain
Join this session to learn how Infocenter can provide your organization with enterprise application solutions on the ServiceNow® platform. Learn the business needs, challenges, and solutions; including how to integrate with internal and external systems, develop tailored solutions, leverage mobile applications, and support a diverse user base. Hear about review application solutions for industries such as Healthcare, Manufacturing, and Supply Chain. Learn how to streamline operations, implement enterprise solutions, provide visibility across the organization, and realize ROI rapidly.
Lab: Getting familiar with Visualizations in Next Experience
Join this hands-on lab to learn how to quickly build powerful visualizations, filters, and dashboards, using the in-line dashboard editor in Platform Analytics Workspace.
Spotlight Keynote: Oslo University Hospital and KPMG say YES to advancing care delivery while reducing inefficiencies
<p>The pandemic has forever changed all aspects of the healthcare ecosystem. With this change, additional influencers such as inflation, supply chain issues, workforce challenges, and mergers and acquisitions have all placed undue burdens on healthcare delivery. While non-traditional services and stakeholders – such as retail clinics, home care programs, and virtual care – have increased market share, collaborative opportunities have emerged for healthcare settings to evolve how and where healthcare is delivered. Join this fireside chat with Oslo University Hospital, KPMG, and ServiceNow's leadership to learn industry perspectives on the future of care delivery.</p>
Aon saves thousands of business hours annually with integration and automation
Aon sells various risk-mitigation products, including Commercial Risk, Investment, Wealth and Health solutions for multinational companies. The company updated nearly 45,000 insurance policies each year manually. This process can be time-consuming and prone to human error. Join this session to learn how by integrating ServiceNow® with XPress and using automated REST APIs, Aon has reduced the amount of manual intervention required. This has saved Aon thousands of business hours annually and eliminated the potential for errors.
Planet or profit? Unlock the possibility of both with Deloitte and ServiceNow
With increasing stakeholder expectations on sustainability, equity, and climate (SC&E) practices, companies are faced with the dilemma of surviving today’s economic outlook while creating a more sustainable future. Join Deloitte leaders for this engaging panel discussion on how you can unite planet and growth goals with tailored industry solutions across the supply chain, carbon neutrality, carbon abatement, DEI & more, built with your stakeholders and sustainability at their core. Together, Deloitte and ServiceNow® help you unlock business value no matter where you are on your SC&E journey.
The tech-talent opportunity: Get ahead of the shift in demand for skills in an age of increased digital automation
<p>Talent-demand is accelerating. With the advancement of AI, augmentation, and the automation of tasks, platform products and capabilities are creating opportunities for new specializations and future in-demand jobs, all the time. While tech-skills demand growth is universal, crucially not all markets are reporting the same trends. ServiceNow® workforce development partner, the Pearson Group, provides detailed market insight, to help address the skills evolution happening in the ecosystem over the coming 5 years.</p>
Shift testing left, or get left behind
<p>Creating and maintaining test cases for ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> can be a painful and time-consuming process. But without thorough testing, releases and upgrades are often fraught with problems, only exacerbated by the rise of citizen development. The answer is shift-left automated testing to increase DevOps velocity and drastically reduce the time needed to test releases. This session will detail the steps you need to take to go from a laborious and problematic manual testing process to a comprehensive automated testing program that saves you time and money – regardless of your skill level.</p>
How ServiceNow helps energy companies secure their entire technology landscape
<p>Energy and utility companies make headlines if they are the victims of cyberattack. Not to mention the regulatory headwinds that follow afterwards. Learn how ServiceNow® helps energy companies deliver on the promise of full enterprise security with a unified system that protects your assets - wherever they may be. Stay out the headlines and serve your customers / rate payers with ServiceNow.</p>
How utility providers can unlock next-generation customer experience
<p>Utilities are (in)famous for only being in their customer’s minds when things go wrong or if it’s time to pay the bill. What if utilities could do better by providing memorable experiences – before things go bad? Learn how ServiceNow<span style="font-size: 12.0pt;">®</span> helps utility providers proactively detect issues to minimize or eliminate downtime. Discover how you can intelligently route your customer requests to the right person at the right time – while tracking all activities for compliance and continuous improvement.</p>
Panel: AI and its impact on talent transformation
<p>AI is altering the very makeup of the modern workforce—including the skills business leaders need to hire for. In this Think Big panel session, we share fresh research and data that predict which roles will be impacted the most by AI, and how to create training programs today to support the workforce of the future.</p>
Streamline your IT hardware purchases with CDW's ePro
<p>Enabling customers to benefit from the exchange of data between CDW eProcurement system and their ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> instance – resulting in enhanced capabilities and operational efficiencies. The CDW eProcurement Integration is a four-week implementation leveraging the exchange of data between CDW’s eProcurement system and ServiceNow; then pairing it with functionality to deliver enhanced capabilities and operational efficiencies in creating models, Catalog Items, and receiving Advance Shipping Notifications (ASNs) that create assets.</p>
Roundtable: High five strategies for smoother ServiceNow release upgrades
<p>Join this facilitated roundtable discussion focusing on five key strategies that customers put in place to upgrade smoothly to the latest release. Hear how using capabilities such as Automated Test Framework, plan better with the Upgrade Center & Now Support, small upgrades with ServiceNow® store, leverage low code to minimize customization, getting better with Out of the box capabilities.</p>
Panel: People-led transformation in process-sized bites
From the employee perspective, transformation can evoke fear of the unknown. Join this Think Big panel of business and technology leaders from ServiceNow® for an interactive session on leading people-centric change. See what it can look like to drive incremental innovation, take the business where it needs to go, and get everyone onboard for the journey.
Lab: Modern change management for DevOps code and infrastructure
<p>Simplify, automate, and accelerate change velocity for DevOps using data-driven flows and fit-for-purpose change models – for faster time to value. This lab will show how to increase change velocity while minimizing risk and overhead by applying change policies to data provided in real-time from DevOps pipelines.</p>
Panel: From clash of ITSM and DevOps cultures to happy coexistence
Learn from DNB, Lombard Odier, and RapDev.io and hear their secret recipe for delivering high-quality code faster, with reliability and consistency. Gain insights from their experience in integrating different CI/CD tools and GitHub Actions pipelines to quickly and securely release code at scale. They will demonstrate the benefits of using multiple gates within approval policies, such as improved security and compliance. Additionally, learn see how tracking deployment steps with configurable variables can help you maintain full visibility and control over release and change processes.
How Siemens is creating an exceptional content experience with Employee Center
Hear how Siemens has partnered with ServiceNow to create an engaging UI experience for their employees. That experience helps Siemens employees access what they need quickly and easily while being simple, scalable and easy to manage.
Speed your time to value with Expert Services
Discover how to accelerate time to value and mitigate implementation risks with ServiceNow training, methodology, and expert guidance from ServiceNow professionals. In this session, you will find out how to achieve business outcomes faster with less risk and simplify your digital transformation with ServiceNow Expert Services.
Speed your time to value with Expert Services
<p>Discover how to accelerate time to value and mitigate implementation risks with ServiceNow training, methodology, and expert guidance from ServiceNow professionals. In this session, you'll find out how to achieve business outcomes faster with less risk and simplify your digital transformation with ServiceNow Expert Services.</p>
Speed your time to value with Expert Services
<p>Discover how to accelerate time to value and mitigate implementation risks with ServiceNow training, methodology, and expert guidance from ServiceNow professionals. In this session, you'll find out how to achieve business outcomes faster with less risk and simplify your digital transformation with ServiceNow Expert Services.</p>
Lab: Automate your document-based workflows with Document Intelligence
Don't let high-volume, multi-page OCR-based document processing workflows hold back your digital transformation initiatives. Join this hands-on lab to make your workflows smarter using ServiceNow®'s Document Intelligence. Before Document Intelligence, automated workflows required humans to manually step into process documents. Learn how to fully automate entire processes, autofill fields with high-confidence predicted values, and extract data with AI-enabled straight-through processing for frequently-processed document types.
Down the rabbit hole: Argonne’s adventures with Digital Portfolio Management
<p>Argonne National Laboratory had an Alice in Wonderland moment when an avid curiosity led them into a new world of service management. Yet, contrary to Alice, Argonne found itself surrounded by logic and organization. Join this session to learn more about Argonne’s adventures and how Digital Portfolio Management (DPM) was discovered as the missing piece in pursuit of operational optimization. By harmonizing multiple tools and 200+ catalog items across IT, HR, and Facilities, DPM is enabling Argonne to seamlessly manage services from one place. Something all ServiceNow® customers dream of!</p>
How ATN makes ServiceNow data more resilient with automated backup and recovery
<p>ATN International, a leading provider of telecommunications and digital infrastructure services, uses ServiceNow® to modernize and streamline its service delivery, business operations, risk, and compliance management (e.g. SOX, PCI DSS), and more. Avoiding business disruptions by ensuring data resilience across the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> is a high priority for ATN’s leadership. In this session, learn how ATN uses OwnBackup to protect its mission-critical ServiceNow data with better control over backups, proactive monitoring for data loss or corruption, and the ability to quickly restore data as needed.</p>
Ryder drives platform adoption by delivering outcomes aligned to the business
<p>Ryder is a leader in transportation & logistics outsourcing by delivering technology-enabled innovation. However, limited adoption of the CMDB and siloed use of platform hampered Ryder’s ability to innovate on the platform. With the help of ServiceNow®’s Enterprise Architecture team, the team reviewed corporate and technology strategy and conducted interviews with stakeholders to identify the issues truly important to the business. With a holistic roadmap and operating model improvements, Ryder is successfully maturing its CMDB data foundation and accelerating enterprise workflow adoption.</p>
Panel: Delivering more resilient services with Event Management and AIOps
An outage or degradation of a critical business service can cause havoc including, lost revenue, negative brand reputation, increased costs and regulatory issues. Attend this session and learn how Boeing and de Volksbank are leveraging Event Management and AIOps to identify issues faster and decrease MTTR. The discussion will focus on learnings and best practices deployed while providing suggestions on how to leverage ITOM across your IT organization. Topics will include transforming a legacy event management approach and speeding visibility with notification alerts.
Roundtable: AI journeys: From idea to success
<p>Get ready to drive successful AI journeys within your organization by this facilitated round table discussion. Get expert tips and best practices from experts who can help you build leading practices on cross-org partnership building, stakeholder buy-in, demonstrating value, and expanding use cases across the business.</p>
5 things I wish I knew before using custom Actions in Flow Designer
<p>Join this session to discover several ways you can add business logic to turn a system of record into an automated process without writing a single line of code in Flow Designer/Action Designer. How action designer helps create reusable code for similar scenarios. Also, this session will review the benefits, tips, and tricks while using custom Actions. A demo of a Youtube-LinkedIn Integration App built using custom Actions in Flow Designer will be shown.</p>
Lab: Scale cloud adoption faster with the ServiceNow platform
<p>Is your organization looking for ways to accelerate cloud adoption? In this lab, learn how ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> platform can help in your cloud journey. Learn how to utilize existing ITSM and ITOM data to plan application modernization for the cloud, set up cloud requests, go through the right cloud discovery approaches, and integrate AIOps. </p>
Lab: Manage your cloud's security posture with ServiceNow
<p>This lab will provide hands-on experience with defining custom configuration checks and policies in the Cloud Security Posture Management module, running these policies against AWS accounts to identify any misconfigurations, and managing the configuration findings in Configuration Compliance module.</p>
Demo: Create efficiencies through a better employee experience
<p>Simplify complexities in the workplace and make work easier for employees by delivering an exceptional employee experience. Discover how great employee experiences catapult organizations to drive engagement and productivity through self-service for enterprise services and guidance for critical employee journeys.</p>
Lab: Leverage the power of clicks to extract PDFs and create tables
Join us to hear how you can create a table from an uploaded PDF with a new tool: The PDF Extractor. In this session, I will show you how a user can upload a PDF of their choice into the PDF Extractor, analyze the PDF, then leverage the PDF Extractor to select text of their choice from the PDF, and convert these to fields in their table. Our goal will be to reduce friction, improve data extraction and accelerate development time when creating a table from a PDF
Ask the Experts: How to build faster in App Engine Studio
Building scalable and robust applications is critical to stay ahead in today's fast-paced digital world. App Engine Studio provides a powerful way for building custom applications quickly and efficiently. In this session, learn tips and tricks to help build faster on App Engine Studio.
Lab: Optimize enterprise asset investments with Enterprise Asset Management
<p>Learn how to use one of ServiceNow®’s newest products, Enterprise Asset Management, to manage the full lifecycle for physical business assets beyond traditional IT. Learn how to create a new model, create a new asset, transfer an asset from warehouse to company HQ, generate a maintenance plan for the asset, and retire an asset.</p>
Lab: Build RPA automations at scale along with error management
Do you want to build automations that can easily scale up? Join us to learn how to use queues within your automation which will help you scale your automations at lightening speed. By adding queues to your automations, you can add additional robots to your process by just a click of a button! Learn how to distribute workload amongst various robots, and manage various exceptions with auto-retry functionality.
JSON? That's not on the menu! But our Now-CLI Menu Builder sure is!
Every experience needs a menu. We'll talk about the long and arduous journey we took to make a reusable tool so we wouldn't have to deal with JSON! We'll show you how our Menu Builder helps you import, edit and build menus for your Experiences using a user-friendly interface. We'll talk about teaching ourselves ReactJS, how we converted this to a Now-CLI component, and the bumps we hit along the way. At the end of the session, you'll have a link to a Share item where you can download the update set yourself and use it in your own development environments!
