As Senior Director John Sheridan drives the strategy, direction and delivery for Dell’s Enterprise Service Management organization. John has over 22 years’ experience in various leadership roles and over 12 years working directly with the ServiceNow platform. He leads his organization with enthusiasm driving transformational initiatives focused on automation and modernization of the team member and customer experience. John is the ServiceNow platform owner, has established a unified governance model across the organization and leads the expansion of the platform and vendor relationship.