IT Executive with 25 years of experience in defining, developing and delivering software for large and medium sized enterprises in the cloud and on-premise. Heading the ServiceNow Center of Excellence, where we drive digital transformation of after-sales processes for product support, cloud operations and security operations. Our CoE designs, implements and operates one of the biggest ServiceNow instances in the world with CSM, ITSM, ITOM, SecOps and Platform features and we are an early adopter of large language model assisted AI.