Bhanu Kumar Sirineni
Sr Dir, Inbound Product Mgmt
Bhanu Sirineni is a Product Manager responsible for AI and Process Optimization capabilities in Customer Service Management . In this role, Bhanu provides product direction and strategy on leveraging the power of AI in customer support organizations so that their support agents can be more productive while enabling their end users to self-serve more. Bhanu has 13 years of experience in launching SaaS solutions and prior to joining ServiceNow in 2019, Bhanu provided advisory services to Fortune 500 companies on improving operational efficiencies and customer engagement using digital tech.
Conference Sessions
8 total
K26
CSM Roadmap: AI Handles the Volume, Agents Handle Moments That Matter
SES8349
K24
Identify and fix customer service process inefficiencies with Process Mining
SES3213
K24
Identify and fix customer service process inefficiencies with Process Mining
SES3214
K24
Resolve tasks efficiently with Recommended Actions and Contextual AI search
SES3217
K23
Lab: Process Optimization and Task Intelligence for streamlined customer service
LAB1681-K23
K25
Customer Service Management Roadmap: Transform customer and agent experiences
SES3529
Recent News
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Identify and fix customer service process inefficiencies with Process Mining
Unknown
·
over 2 years
players.brightcove.net
Identify and fix customer service process inefficiencies with Process Mining
Unknown
·
over 2 years
players.brightcove.net
Resolve tasks efficiently with Recommended Actions and Contextual AI search
Unknown
·
over 2 years
players.brightcove.net
Blackhawk's AI-powered journey to streamlined customer service workflows
Unknown
·
about 3 years
LP
ND
players.brightcove.net
Lab: Process Optimization and Task Intelligence for streamlined customer service
Unknown
·
over 3 years
LP
players.brightcove.net