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Modernizing federal systems shouldn't mean longer development cycles. ServiceNow Build Agent compresses months of custom development into hours, turning natural language into production-ready appli...

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Federal Tech Talk: From Prompt to Production: Building AI-Ready Apps for Federal Operations

ServiceNow Community · about 2 hours

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An AI agent found a known vulnerability and exploited it, with no human anywhere near the decision. We argue about who should answer for that, and what it means for every agent your team has alread...

Your Agent Made the Call. Who Answers For It?

New article articles in ServiceNow Community · about 2 hours

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This video explains what the ServiceNow Otto: De-duplication Task Resolution skill is and includes a demo of using it to resolve Duplicate CI's using a Real Life Example.

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ServiceNow Otto: De-duplication Task Resolution Skill

ServiceNow Community · about 3 hours

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Manufacturing Commercial Operations Delivery Accreditation

Stories by Prashant Kumar LearnIT on Medium · about 5 hours

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Access Management Delivery Accreditation

Stories by Prashant Kumar LearnIT on Medium · about 5 hours

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Navigation to Workspace via Email Notifications

Stories by Prashant Kumar LearnIT on Medium · about 5 hours

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AI doesn't create your problems. It inherits the business choices you never made and the results nobody owns. David Krauza, VP of Data Strategy and Governance at Comcast, joins Juan and Tim to make...

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AI Inherits the Business Choices You Never Made with David Krauza

ServiceNow Community · about 5 hours

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Podcast

AI Inherits the Business Choices You Never Made with David Krauza

ServiceNow Podcasts · about 6 hours

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This is the takeaway episode with David Krauza, VP of Data Strategy and Governance at Comcast who makes the case that AI doesn't create your problems, it inherits the business choices you never mad...

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TAKEAWAY - AI Inherits the Business Choices You Never Made with David Krauza

ServiceNow Community · about 6 hours

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Podcast

TAKEAWAY - AI Inherits the Business Choices You Never Made with David Krauza

ServiceNow Podcasts · about 6 hours

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omny.fm

Let's set up ServiceNow as a secondary AI agent. We created an AI agent in Agent Studio on one instance, then configured a second instance to discover and interact with it over the A2A protocol. In...

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ServiceNow as a Secondary AI Agent (Full Technical Walkthrough)

ServiceNow Dev Program · about 7 hours

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Managing who is in an on-call rotation is not as simple as editing a list. The platform has to keep rotation order coherent, prevent coverage gaps, and stay in sync across sister tiers (Primary, Se...

Roster Membership Management in On-Call Scheduling

New article articles in ServiceNow Community · about 9 hours

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Hi everyone, in coming Platform Analytics Academy on Sep 30 we'll be looking into the status and capabilities of Pyramid Analytics within our platform.   We teased this in previous Academy s...

Platform Analytics Academy - Sep 30, 2026 - Pyramid Integration & let's build some analytics content

New article articles in ServiceNow Community · about 10 hours

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Lumify Work  built the  ServiceNow Jumpstart Program: CSA Pathway  in partnership with  ServiceNow University.  📅  Program Dates:  30 October – 4 December 2026 ...