News Items - News Jace Pro

_The channel that most service organisations try to kill is the one their customers actually choose. This is m__y take on customer and IT service — and the mindset that keeps getting in the way._

Email is not the villain

New article articles in ServiceNow Community · about 1 hour

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Over optimizing my calendar #tech #dev #officelife #it #meetings

ServiceNow Dev Program · about 1 hour

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Government agencies manage vast data ecosystems across multiple mission-critical domains. Vulnerability management, operational analytics and cross-domain workflows require speed. Siloed data syste...

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Federal Tech Talk: Real Time Data Intelligence for Mission Critical Workflows

ServiceNow Community · about 2 hours

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In the unfortunate situation where you need to revert an app from "Fluent" mode, as is used in the latest versions of ServiceNow Studio and IDE, here is how to do it.  This will cause the deve...

How to Convert an app from Fluent mode back to Metadata Mode

New article articles in ServiceNow Community · about 2 hours

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Demands are now available in the Next Experience within the Strategic Planning Workspace. Learn how the new workspace-style interface brings Playbooks, document collaboration, and AI Summarization ...

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Next Experience for Demand Management | Overview

ServiceNow Documentation · about 3 hours

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Monitoring AI Assist usage with ServiceNow Subscription Management, AI Analytics and Custom dashboards

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Monitoring AI Assist usage with ServiceNow

ServiceNow Community · about 4 hours

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The Administration for Security Exposure Management application offers a unified administrative experience across all Unified Security Exposure Management (USEM) applications. It introduces the Adm...

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Administration in Unified Security Exposure Management | Overview

ServiceNow Documentation · about 5 hours

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Resolved: CSS Class Prefix Selector

CSS-Tricks · about 6 hours

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Missed The Human Side of AI Adoption  with Kelly Paulette? Catch up on the conversation, revisit the recording, and explore resources designed to help you better understand what drives AI adop...

Webinar Recap: "The Human Side of AI Adoption" with Kelly Paulette

New article articles in ServiceNow Community · about 6 hours

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Can ServiceNow expose its own skills, REST APIs, flows, and knowledge graphs as tools for an external AI to consume? The answer is yes. Watch as Sayan and Sujan walk though the setup and end to end...

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ServiceNow as an MCP Server (Full Technical Walkthrough)

ServiceNow Dev Program · about 6 hours

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Ever wished you could build a dialog or modal once and trigger it from anywhere across your workspace without cluttering your UI Builder pages? In this walkthrough, we dive into the power of fully ...

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Triggering UI Interactions From Page or Component Events

ServiceNow Dev Program · about 11 hours

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Passing the Audit Without the Panic: A ServiceNow IRM Blueprint

REDE Consulting · about 13 hours

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AI Agent Studio 連載第2回 ServiceNow AIエージェントのカスタマイズ実践ガイド第2回：AIエージェントに業務データを読ませるには？ Investigate and resolve ITSM incidentsにおける類似インシデント検索を例に、AIエージェント一式の複製、AI Search の設定変更、Script Include のカスタマイズ、動作確認...

ServiceNow AIエージェントのカスタマイズ実践ガイド第2回：AIエージェントに業務データを読ませるには？～

New article articles in ServiceNow Community · about 13 hours

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Companies 10x wrong about AI agents

ServiceNow Community · about 17 hours

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This video demonstrates how to link knowledge base sources to a dynamic guidance search profile. It covers identifying knowledge article sources, resolving publishing errors, and successfully publi...

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How to configure Dynamic Guidance to Knowledge Base Sources

ServiceNow Community · about 17 hours

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ServiceNow covers all three areas, but not in one product. The pieces sit in different places, which this article helps to clarify.  

Where ServiceNow fits in a DevSecOps pipeline?

New article articles in ServiceNow Community · about 17 hours

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ServiceNow GlideRecord vs GlideRecordSecure #servicenow #servicenowtraining #servicenowcommunity

TechnoMonk · about 17 hours

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Episode 2: Jace Benson. Winner of the 2026 ServiceNow Michael Lombardo Award, a multiple time developer and community MVP, Creator of AI in a Box, and manager of the ServiceNow news aggregator site...

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The Workflow Report: Jace Benson

TYGR LLC · about 21 hours

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Today's guest is Gaganpreet Singh. He has been in the ITSM space for over 17 years. He's currently an Operations Manager and ITSM Solution Architect at Zensar Technologies, based in Dallas, where h...

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The Workflow Report: Gaganpreet Singh

TYGR LLC · about 21 hours

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August 20, 2026

ServiceNow Dev Program · 1 day

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IT operations are drowning. Between incident management, alert noise, and endless manual troubleshooting, your best people are spending too much time reacting instead of building anything better. W...