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TL;DR: CVSS tells you how bad a vulnerability could be. SSVC tells you what you should actually do about it — right now, given your exposure. If your patch queue is still sorted by CVSS score alon...
Beyond CVSS: How CISA's SSVC Attributes Are Changing Vulnerability Prioritization in USEM
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Hey builders!
Looking for help with Agent Studio, plugins, automations, or your latest EmployeeWorks project? Join our live Developer Office Hours, where you can bring your questions...
Stuck on a Build? Join Our Monthly Developer Office Hours
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about 3 hours
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The challenge
I've been using OneNote for note taking and knowledge collection for about 15 years. It ticked a lot of boxes.
- Synced across devices.
- Note taking in rich-text.
- Images & attac...
Moving to Obsidian from OneNote - First Impressions
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about 10 hours
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Learn how to set up OAuth client-credentials authentication and a full CI/CD pipeline using ServiceNow SDK and GitHub Actions. Replace Basic Auth with OAuth auth, though both are supported in this ...
Replace Basic Auth with OAuth and configure CI/CD with Github Actions and Now-SDK
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about 10 hours
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Empathy depends on context. Context depends on data. And right now, most customer service agents do not have either. Tom Sciculna, CRO at xAmplify, and Ian Kreiger, Futures Director at ServiceNow, ...
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ServiceNow and xAmplify | What happens when disconnected data breaks the CX
ServiceNow
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about 11 hours
Organisations are investing heavily in AI. Many are not harvesting the return. Tom Sciculna, CRO at xAmplify, and Ian Kreiger, Futures Director at ServiceNow, examine the execution gap showing up a...
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ServiceNow and xAmplify | Why AI POCs stall before reaching production
ServiceNow
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about 11 hours
Customer experience was always built on good intentions. The problem was never the intent. It was the translation. Brett Lovett, ServiceNow Practice Leader for APJ at Cognizant, makes the case that...
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ServiceNow and Cognizant | How to transform CX from an art to a science
ServiceNow
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about 11 hours
Empathy is not a soft skill layered on top of technology. It is the foundation of effective customer experience strategy. Ian Kreiger, Futures Director at ServiceNow, and Brett Lovett, ServiceNow P...
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Why empathy is the foundation of a successful CX Strategy
ServiceNow
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about 11 hours
Integrating ServiceNow with external AI/LLM platforms is becoming increasingly important because it allows organizations to combine ServiceNow’s workflow, enterprise data, and governance capabiliti...
Understand ServiceNow AI integrating with external LLMs
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about 11 hours
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617 matches a season. 1 billion fans in 200 nations. Thousands of support tickets every single week. Bundesliga handles all of it on one intelligent platform. Using ServiceNow Customer Service Mana...
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How Bundesliga Solves 89% of Fan Issues on First Contact
ServiceNow
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about 12 hours
The performative exit #devlife #officelife #worklife #tech #officepolitics
ServiceNow Dev Program
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about 13 hours
In this Process Mining Academy session we walk you through how to analyze requested items that have multiple tasks tied to them, and how to configure your process mining project so ...
Process Mining Academy #51 - Analyzing Requests with Multiple Tasks
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In this Process Mining Academy session we walk you through how to analyze requested items that have multiple tasks tied to them, and how to configure your process mining project so you can see exac...
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Process Mining Academy - Analyzing Requests with Multiple Tasks
ServiceNow Community
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about 13 hours
That Otto Panel in AI Admin Center Can Do a Lot More Than You Think
Table of Contents
- [Overview](overview)
- [What the Conversational Interface Covers](whatyoucando)
- [Three Agents Doing the...
That Otto Panel in AI Admin Center Can Do a Lot More Than You Think
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about 13 hours
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![[Platform Academy] Gatekeeper to Guide: Onboarding Your Business Process Owners into Catalog Builder](https://hel1.your-objectstorage.com/news-jace-pro-assets/news-items/33704768.jpg)
Catalog authoring doesn't have to run through one central queue with a long backlog. This two-part Platform Academy series covers the shift from a gatekeeper to guide model for platform admins to e...
[Platform Academy] Gatekeeper to Guide: Onboarding Your Business Process Owners into Catalog Builder
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about 16 hours
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Two access changes shipped close together—one for AI agents and agentic workflows, one for admin roles—and it's easy to assume they're the same story. They're not, and knowing which one you're deal...
Two access changes worth understanding: AI ACLs and granular roles
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about 16 hours
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Planning for this year's North Carolina ServiceNow User Group event is well underway. We're targeting mid-October to November 2026, but we are still looking for two things from our community to mak...
NC SNUG 2026 Update - Host needed and call for content
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about 17 hours
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This article turns encryption key management from a technical detail into a strategic security decision for ServiceNow customers. It shows how BYOK delivers practical customer control, HYOK provide...
HYOK, BYOK, and EKMS - What are they, and why should you use them?
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about 18 hours
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This article is for non-technical users configuring UI Policies for Catalog Items in Catalog Builder. It covers the most common mistake we see: two policies controlling the same variable and how to...
Catalog UI Policies in Catalog Builder – Common issues
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about 18 hours
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What happens when AI can help clean up, consolidate, and manage your ServiceNow knowledge base?
In this Platform Academy session, the team takes a look at the latest Knowledge Center capabilities ...
Knowledge Academy: Multilingual Knowledge Management and Localization, August Product Updates
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about 19 hours
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