AI Inherits the Business Choices You Never Made with David Krauza
ServiceNow Community
·
Sep 25, 2026
·
video
AI doesn't create your problems. It inherits the business choices you never made and the results nobody owns. David Krauza, VP of Data Strategy and Governance at Comcast, joins Juan and Tim to make the case that most "data problems" aren't data problems at all. They are accountability problems, definition problems, assumption problems, and what-are-we-even-measuring problems. The fix isn't better tooling. Data teams are so focused on delivery that they never stop to ask what the business is actually trying to do. It's going to the C-suite, asking about the top three goals, and following the definitions until the cracks show up. Topics discussed: • AI inherits your unmade decisions • The output trap • Definitions are the real foundation • Talk to the business • Data as a cost center vs. a value driver • Single source of data, multiple versions of the truth • Think like a product owner • The revenge of the liberal arts majors See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
https://www.youtube.com/watch?v=mGCZJvJMYIY