Harald is a ServiceNow Master Architect and Deloitte Partner with over 16 years experience leading large ServiceNow driven transformations across private and public sector. He has presided over double digit growth for the practice through a focus on quality, innovation, and great service for our clients. He is a regional asset leader and innovator; experienced in initiating and developed a number of ServiceNow certified store applications including DeloitteRESOLVE and Ecountable, as well as leading the development of CaseSolve and ClaimsView that are providing multi-national service to Consulting and Financial Advisory.