Deloitte UK ServiceNow lead architect for Financial Services.

Goncalo has been supporting a wide variety of large-scale Financial Services clients with their ServiceNow designs and implementations for IT Service Management, Customer Service Management, Business Apps and SPM, for different use cases ranging from IT to more Customer facing workflows.

He is a ServiceNow Certified Master Architect and holds several Implementation Specialist certifications, which provide him with a solid architectural view of the ServiceNow platform.